優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "The crew was nice as always."
缺點： "The leg space was way too small compared to other airlines at the same rate."
優點： "Pleasantly surprised. Seats were comfortable. Blankets were warm. Food was good, and I'm grateful for that because I couldn't understand the flight attendant because of her accent."
缺點： "The crew was weirdly OCD about when we were allowed to have our window shades up or down and I got yelled at a couple times for improper window shade use. I was also woken up literally every 2 hours to ask if I wanted food or beverage which I appreciated the diligence but also I like sleep."
優點： "Crew was very good."
缺點： "Seats not as comfortable as most business class seats."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Great schedules, convenient connections via CAN. Good food, excellent service. Highly recommended!"
缺點： "Keep up the great work!"
缺點： "Very good service"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Crew was fine - nice enough."
缺點： "Oh my! So much body odor(!) on the airplane. It isn’t CHina Southern Air’s fault, but the plane smelled to high heaven - it was a terrible 2.5 hours. I’ll avoid this airline going forward due to the $150 luggage fees and smelly cabin."
優點： "It got me to my destination"
缺點： "Plane wasn't clean. Recliner button didn't work / didn't exist."
優點： "Courteous staff, meal served on a 2 hr flight"
缺點： "Overhead movie was only in Chinese with no headphones distributed. Boarding passes have to be claimed in Guangzhou from a previous flight."
優點： "The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!"
優點： "The entertainment on board"
缺點： "They don't let you use your phone for whatever reason and they make a big deal about battery packs"
優點： "Flight was on time."
缺點： "I have been in the Philippines for almost two weeks with no luggage. Very limited response from the airline."
優點： "China Southern has nice customer service, good entertainment options and decent food. They moved me to a bulkhead seat because i am tall, but it was immediately behind business class and so offered no extra room. The agent who ticketed me did try to get me a good seat."
缺點： "Everything is positive."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Flew with China Southern for the first time, and was surprisingly pleased with the overall experience considering mixed reviews of this airline. Flew economy on the A320 plane from REP to CAN with a pleasant flight crew."
缺點： "Chose the fish meal...took one bite and almost had to spit it out. Ate just the rice and veggies."
缺點： "Only allow one piece luggage."
優點： "China Southern is very welcoming, calming music and lavender diffuser on boarding. Very good customer service, always offering water and drinks."
優點： "Plenty of legroom at emergency exit aile without extra charge"
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "check in was friendly, and efficient, crew was friendly."
缺點： "food was edible- but that was about it. I don't eat pork so not so good for the other option. entertainment was blah..."
優點： "One of the better airlines in China. Amazing staff, Bilingual."
缺點： "No entertainment. Inefficient boarding. Tightly packed seats. Barebones aircraft. The food is laughably bad."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
缺點： "Bad service..missed connection..Missed our connection.."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Leg room, food, many opportunities for drinks throughout flight"
缺點： "Service and ammenties are on a level with an ultra low cost carrier. As long as expectations are low, you won't be disappointed"
缺點： "Hello, my son is the first time a man back to China, when we go back the plane delayed three hours in guangzhou, return, plane in xinzheng airport delays again, didn't catch the direct flight to New York, stay one night in guangzhou, endorse the flight from New York's flight to South Korea for my son, his first trip is so bad!"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點： "Completely crowded, no socks, no eye masks, no ear plugs"
優點： "Itinerary is everything and we could not have gotten better direct flights, especially for the price. (They discount child fares too). The 319's don't have individual movies but they played a nice kids movie on the overhead screens which was a pleasant surprise. And even though the flight was delayed I can't be too upset because they upgraded our family of 7 to economy plus ahead of time without me even asking (We risked not paying for seat selection and it worked out great!). Bags checked all the way through and no complications on any of our 4 international flights, that's good service!"
缺點： "Flight was delayed two hours from CAN to RGN and we had to take a bus to our airplane. The A1-A5 gate area is bare bones for waiting but they handed out snacks and water to try to help."
優點： "Very nice people"
缺點： "Would like Chinese food"
優點： "I was very thankful that the airline made a special effort to help its non-Chinese customers get through customs once in China."
缺點： "The Guangzhou airport is a bit of a disaster. However, that's not the fault of the airline."
優點： "Always, the level of service must be considered in light of the price--and CS had an excellent price. Food was acceptable, nice blankets."
缺點： "CS serves primarily a Chinese speaking clientele, so they do not need to attract staff with high levels of English. You are flying on a Chinese carrier, not one with a global feel. Service is more than adequate with respect to call button etc. But meal service is "clipped" (for lack of a better term). No extras, warm beer, wine but no liquor. No snacks. They can do better, if they want to compete with the gulf airlines. Prepare for a long (at least 10 minutes) bus ride across the tarmac at Guongzhou. Very glitchy entertainment system"
優點： "KLMs overall attention to detail from hot towels to regular water or juice to prevent degradation. Welcoming friendly cabin attendants."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "The ease of boarding and the room in the overhead bins."
缺點： "Broken entertainment system in seat 44E. My family didn't get to sit together for the 15+ hour flight. Then they ran out of food options before they reached us (no more omelette, only a Chinese food option)"
缺點： "see comments above"
優點： "The cabin crew were quick to answer all of my requests. Blanket, coffee, coke, water."
缺點： "We had a bulkhead behind us and our seats didn't seem to have the full angle for recline."
優點： "all good"
缺點： "no worries"
缺點： "Lost my luggage and was an extreme hassle to get back"
優點： "Agent failed to forward my meal request but the crew somehow scraped together what I needed."
缺點： "Skipped me for drinks."
優點： "I like the crew very much , everything was great"
缺點： "I don't like that the crew members have a hard time with speaking English"
優點： "Pork meals are delicious especially century egg with pork congee"
缺點： "Dirty toilets, despite attendants have regular cleaning schedules. My headphone and media monitor was not working."
優點： "1. The food was actually very tasty 2. The crew was nice for the most part 3. The price I paid was decent $496 for one way from Manila to SF"
缺點： "1. The seats were too close together and not comfortable. The arm rests were too short and my elbows kept pushing the overhead light on. 2. The audio jacks was broken so I had to jiggle the headphones in the socket to get the audio to work and even then it wasn't good so I just gave up on watching a movie 3. They don't allow use of cell phones even in airplane mode"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "Good service. Nice crew."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Die Sitze waren richtig bequem, es war ein neues Flugzeug. Auch in der Economi hab ich sehr gut gesessen."
缺點： "Maybe it is foot to have one German Stewardess, I had one chinese / englisch Speaking ones."
優點： "The whole flying experience was great for a great price!"
缺點： "Very limited English speaking programs/movies"
優點： "The fare was inexpensive."
缺點： "Not as good as other airlines . Only chose it because of the price."
優點： "Check in and boarding was very efficient and timely"
優點： "Very efficient boarding process, no complicated line system. Crew works expediently. The screens are large (though the selection of recent films is somewhat poor) and honestly I thought it was more spacious than international flights usually are in economy. Good news is I was able to sleep. I thought food was fine but the Americans next to me clearly weren't familiar with airline food or Chinese food generally..."
缺點： "Crew is kind of brusque and utilitarian, not a ton of hospitality in coach. They will make sure you follow directions (i.e. take your headphones off during safety instructions, put your phones away during take off, open/shut the windows at the exact right times). Small trade offs for the value you are getting..."
優點： "It was fast, no hassle, attentive crew."
缺點： "Someone didn't wear deodorant...not airline's fault, of course."
優點： "Cabin crew were good enough and unobtrusive"
缺點： "Long and crowded bus ride from the departure gate to the plane. Long and crowded bus ride from the plane to the arrival gate."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "The flight attendants and ground staff are always friendly and helpful. I get great deals on China Eastern flights.I just went to Honolulu from Taipei for less than $700 USD I just hate that long lay overs come with it."
缺點： "I hate that in order to get great prices flights you have to have crazy long lay overs. For example my flight to Honolulu layer over in Shanghai for 21 hours. Before my flight f4om Ningbo to Taipei, I had a 10 hour lay over. I spent more time waiting for flights than actually airborne. I honestly never enjoy the main entres of the meals on this airline."
缺點： "My meal was a kosher meal as i requested and i was given three fruits!"
優點： "Very good seats"
缺點： "Very few movies it the list"
優點： "Good entertainment system and helpful crew. Comfortable flight"
缺點： "Bangkok passport control was extremely backed-up so many passengers were stuck there for a long time. China Eastern called for final boarding 5 minutes after boarding began, which created a panic! This made everyone run the long distance to the gate, to only find out that the plane was half empty upon boarding. We ended up departing late because of the aforementioned bottle neck but China Eastern should not have announced the final boarding call so soon."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Continue to keep up the high standards! Clean bathrooms! English speaking FA's! Boarding that is a breeze!"
缺點： "What's not to like? They have it down!"
缺點： "Improved English?"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Pleasant. Clean. Entertainment worked. No real. Complaints."
缺點： "Are seats ever comfy in economy? These were nice and clean."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "10 seats across in a 777 is just too narrow."
缺點： "In the end this flight was cancelled after being incrementally delayed for 9hrs and 37 minutes."
優點： "nothing, bad food, small uncomfortable seats"
缺點： "nothing, bad food, small uncomfortable seats was not compensated for a whole day spent stuck in pudong airport, with no timeframe for delay given, so we had to stay in the airport. 6 hours in the airport, then 2.5 hours waiting ON THE AIRPLANE"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "The crew was very kind and accommodating. I was bummed I was not able to read on my phone, even in airplane mode. They kept my 2 young children entertained and happy."
缺點： "Our flight was delayed by 2 hours and we sat at the gate on the plane. I wish we were able to get off and find another flight from Changi Singapore( the BEST airport ever) as our connecting flight was going to be missed. We had a really terrible experience in Pu Dong Shanghai airport trying to find a new flight, being told to go to one service counter to another and just generally indifferent service from people at the airport. The airline made no attempts to help me find lodging for me and my 2 young children. There was no wifi I could connect to at the airport to check in with family or to find a hotel. I generally felt very uneasy and unsafe with 2 young children here. I would never choose to have a layover gain at Pudong Shanghai airport."
缺點： "It was delayed No responsibility"
優點： "Staff was nice."
缺點： "Plane was delayed and Airlines was not informing us of what was going on. When we finally boarded, they started food service immediately, which further delayed take off time. I did not get to finish my meal before they started collecting trays because plane was taxiing to runway."
缺點： "The flight crew was great, but the service at the airport was terrible."
優點： "Website does not work in English"
缺點： "Could not log in and select seats"
優點： "flight attendants were pleasant"
缺點： "The boarding process was slow, the taxi to the plane was very far, nearly 30 minutes on the bus. The flight and seats were dirty, and the woman seated in front of me vomited all over my shoes. No one was attentive to this not offered any consolation or clean up."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "The food. The friendliness"
缺點： "Such a long flight. I needed to put my legs and feet up to decrease swelling and no place for that"
優點： "Got an upgrade to a business class. Very attentive staff."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Small space in economy"
優點： "Nothing to complain about regarding seats, service etc. It was all pretty basic services and amenities, so don't expect extras or anything exceptional."
缺點： "As we were boarding the aircraft, we were required to dispose of all liquid drinks (water, teas, etc). This was well after going through security. Many passengers, including myself, had to leave our unopened bottles of water in a basket in order to board. A waste of money and resources. The food was mediocre at best on the flight."
優點： "Everything was fine for me! Nothing special but fairly comfortable and no bad delays."
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
豁免更改費用。 搜尋到 三亞的彈性機票