每天清潔，並在 台北飛往 休士頓的機艙內安裝HEPA高效濾網
優點： "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
缺點： "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
優點： "My seat"
缺點： "Time check in maybe earlier."
優點： "crew amazing"
優點： "The crew was efficient and very helpful."
缺點： "Entertainment choices of selected movies were limited."
優點： "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
缺點： "Money return policy"
缺點： "Air on the plane was stuffy"
優點： "The crew"
缺點： "The foods could be better not up to the standard of EVA air on economy class"
優點： "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
優點： "crew was professional, attentive and polite"
優點： "No... no... no...."
缺點： "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
優點： "Everything ! Makes me what to travel to Japan more."
缺點： "I loved it"
優點： "The service was excellent"
缺點： "Food needs improvement"
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "Good service. Flight went off without a problem."
優點： "Nothing to note"
缺點： "Food, could not check in online or preselect seats. Could not upgrade to business class"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
缺點： "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
優點： "服務 電影 雪糕"
優點： "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
缺點： "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
優點： "Courteous cabin crews, must be from Japanese culture."
缺點： "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
優點： "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
缺點： "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
優點： "Riding on the 787 was superb."
缺點： "Meal was served frozen."
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
優點： "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
優點： "the staff"
缺點： "more movie options!"
優點： "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
優點： "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
優點： "Excellent flight and wonderful service!"
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "Very good premium economy seats and airline service was excellent - highly recommended"
優點： "Nice people, good food"
缺點： "Old-=fashioned business configuration"
優點： "Airline crew was super nice and helpful, attentive, and the plane was very clean."
優點： "The hospitality of the crew"
優點： "JAL used to be a premium airline like Korean Air"
缺點： "Now JAL is like American Air, just stuffing a greyhound full of souls."
優點： "This flight was just pretty routine."
缺點： "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
優點： "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
優點： "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The Japanese flight attentants were excellent. Entertainment was excellent"
缺點： "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
優點： "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
缺點： "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
"They wouldn’t let me board because Japan changed their entry policies and I did not get notified. Had to wait another day, pay rebooking fees and miss my family that I haven’t seen in 4 months. TERRIBLE!!"
優點： "The crew took care of us during a strange virus affected flight."
缺點： "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
優點： "Crew was awesome, super attentive and friendly."
缺點： "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
缺點： "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
優點： "Crew great but seating not so comfortable"
缺點： "Better Seats"
缺點： "Did not like emergency exit seat."
優點： "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
缺點： "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
優點： "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
優點： "The crew"
缺點： "The seats were substantially more cramped than the other flight."
優點： "Friendly crew"
缺點： "Hard seats!"
優點： "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
優點： "The staff is friendly with attention to detail"
優點： "Food and services"
優點： "Food and services were great"
缺點： "Not a large selection to view on the TV"
優點： "Friendly staff, comfortable seats, able to watch new release movies, good food."
優點： "The service...the food...the entertainmrnt....tq tq tq"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Food is good. Entertainment options are fantastic"
缺點： "Seats are very very narrow"
缺點： "Everything the whole team was great."
優點： "crew and food was great"
缺點： "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
優點： "Service and food were great."
缺點： "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
優點： "Quality of the planes"
缺點： "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
優點： "Food was quite good"
缺點： "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
優點： "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
優點： "I enjoyed the hospitality and attention to detail."
缺點： "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
優點： "Comfortable seats, very friendly staff."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Staff was pleasant, food was good, decent movies overall."
缺點： "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "Incredible service"
優點： "Food was excellent. Very polite and helpful staff. Clean restrooms."
缺點： "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
優點： "Love the staff, helpful and polite!"
缺點： "No foot rest=back pain"
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "Good service and not too long of a wait to board the plane."
優點： "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
優點： "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
缺點： "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
缺點： "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
缺點： "Internet is way too expensive and barely works."
優點： "Great seats in business class. Lots of privacy. Great service as well."
缺點： "American style Food could have been better. Didn't try the Japanese food."
優點： "The icecream"
缺點： "There was only one choice of meal left when they gave it to me:("
優點： "Good service."
缺點： "Flight was congested."
優點： "Service and so much free drink."
優點： "I liked the food and the personal television you get. You can play video games on it which was cool."
缺點： "The wifi cost $20 for the whole flight. Pretty expensive compared to other airlines!"
"Thank you for everything No comment 👌👌"
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "The flight was SO OLD and uncomfortable which is absolutely ridiculous for a 16 hour flight. My screen did not work the entire time despite asking flight attendants to fix the issue. The flight attendant would not attend to me despite me pressing the button and twice skipped me while giving out meals. I had to call them back and ask for it. The bathrooms were SO dirty and yet no flight attendant took out the trash or cleaned it even though we are in the midst of a pandemic. We were also not given hygiene kits to keep ourselves safe. DO NOT FLY WITH THIS AIRLINE."
缺點： "Love it! Next time, I will for sure buy tickets from Kayak"
優點： "I don’t like it"
缺點： "They take my money because my flight it’s was over And they charge me twice"
缺點： "Offer cappuccino along with coffee, tea, and juice."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The crew was really nice."
缺點： "The delay was very poorly handled. We had to go through security multiple times because delays would happen just before boarding and they’d change gates. Plus, meal vouchers were useless for us as Dubai airport is quite unfriendly to vegetarians. Never flying Emirates again."
優點： "cheuk in 快！吾使等太耐！"
優點： "Everything was great"
缺點： "Emirates service has fallen over the last several years"
優點： "Friendly staff at boarding and on flight. Very attentive."
缺點： "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "Third time on emirates but this time it was the worst. Even worse service, seats, and food. While my kids ordered the regular meal I had ordered the Low Sodium Meal because of my health. The meal that I got was saltier than the regular meal!"
優點： "Great flight"
優點： "Plenty of space"
優點： "Food as requested: Great Entertainment:great Crew: Nice 16 hrs flight didn’t seem boring at all"
優點： "The food and beverage selection was great."
缺點： "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."
優點： "The staff was excellent"
缺點： "The wet bun for a snack was terrible."
優點： "Entertainment; Food is ok"
缺點： "Despite premium price, seat selection not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat;"
缺點： "good seevice spacious seat amazing crew"
缺點： "This was a fraudulent charge!!"
優點： "Nice travel from Dallas to Dubai and I am happy."
優點： "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
缺點： "Since the air craft was new WIFI was not yet available."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "On time"
優點： "I enjoyed the service on board including the stability of the plane"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The staff were very courteous, especially Iliya. The onboarding staff were very friendly. I will definitely fly emirates again"
缺點： "I have transit for 18 hours and they did not give me a hotel I had to pay for it because they were saying my ticket is not eligible are you really get disappointed from this"
優點： "After my request for vegan was apparently not put through, the crew bent over backward to find food for me. Unfortunately I only got fruit which is not very satisfying. . In addition, a kid was seated behind me and repeatedly (and I do mean repeatedly) kicked me in the back and slammed the tray table into my back. The crew found me another seat and were extremely nice about it."
缺點： "My request for vegan food was lost - it is hard to feel comfortable for that long of a time period just eating fruit. (This is even after the crew from the previous flight tried to remedy the situation by notifying them.)"
缺點： "I was supposed to get a room from Emirates since I had 15 hours stay in DXB but Emirates employees refused to give me room. F.Emal"
缺點： "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"
優點： "I love the experience of fly with kayak and look forward to many more"
缺點： "Nothing. Everything was expected from a good flight."
優點： "great ICE programming"
缺點： "very infrequent drink service and erratic requests response for drin ks"
優點： "Would have been better if the Veg food was not of the saem menu as in the preceding flight"
缺點： "More varieties of veg food should be introduced. Seats have a bit of less leg space No wifi"
優點： "Delay in first flight which caused me a day. But accommodation provided at Dubai is fantastic. Entertainment system not worked in flight and WiFi Audi not worked."
優點： "The service was excellent good legroom for flying economy."
"Fun and safe and comfort and great hospitality. Love it"
"I asked for a milk to my baby she told me sorry we don’t have extra for your baby. They tried people definitely i so that if you speak Turkish you get what you need. Last time travel with Turkish Airlines."
優點： "Crew was excellent, and the distance between rows are enough so seats are very nice."
缺點： "Food stuff was not good & Turkish Airlines can not do anything to that due to Covid 19 Issue and they are following the rules."
缺點： "Amazing how little legroom you can get away with, on a 13+ hour flight. You should be so ashamed!!!"
優點： "Crew was outstanding, seats were comfortable. The food was awesome!"
缺點： "it was perfect."
優點： "Friendliest Turkish crew I’ve had."
缺點： "Inflight movie selection is fairly dated."
優點： "The crew was good and spent time attending to your needs. It’s what I’ve come to expect from Turkish Airlines."
缺點： "I was reassigned a new seat without notice. I later learned it was due to a malfunction in the seat or IFE system. Several seats seemed effected and broken. The boarding process was disorganized which is unusual for this airline."
優點： "Comfort Entertainment Friendly Staff"
優點： "Movie selection is great."
缺點： "Flight attendants seem undetertrained."
缺點： "The Attention is not as good as it was 4 years ago, the food terrible. And last but not least many luggage didn’t arrived."
優點： "Food was fine, and crew admirable. Good entertainment even without internet connection on flight."
缺點： "I’d change out the Mac and cheese at the prelanding meal. Service took awhile and I ended up in the zone in the back where choices were gone. Biggest factor was inability of phone center or inter et to check me in."
優點： "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
缺點： "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."
優點： "I had a very good experience with Turkish Airllines! crew was very friendly and excellent."
缺點： "They are not considerate at all . It was a pain till they find Me another flight. The flight won’t take off till the next day And the lay over in Los Angeles is 7hrs . It’s a 2 days flight. They didn’t even try to take the time to find me a sooner flight because there were other upset customers waiting. So disappointed on how poor the help desk at Turkish airline."
缺點： "Transfer desk in Istanbul is terrible. Poor customer service. It took 6 hours to get transferred from the airport to the hotel."
優點： "Everything went well"
缺點： "One of my luggage is still missing"
優點： "After the first 2 1/2 hour flight this 777 had pretty comfortable seats for this 13 plus hour plane ride."
缺點： "Maybe charge just $10.00 more and serve a little bit better food."
優點： "The movie options and quality of the screens was excellent. That's what got us through the flight."
缺點： "The food was horrible and served at odd times. The people around us smelled really bad so we had a rough time. I know it's pout of the airlines control but it really made the whole flight difficult."
優點： "Trip from Istanbul was On Time. As a Disabled Person, I was picked up at the baggage ticket counter and expedited through. It was excellent service in Istanbul for me. The plane experience was smooth, with wonderful entertainment on your personal screen with excellent movie, news and music offerings. The crew was wonderful, friendly, smiling and accommodating. No charge on alcoholic drinks! Food was great. Flight was good. At Houston, the assistants for Disabled Persons was wonderful, accompanying me up until I was dropped at Shuttle service to my car. Turkish airlines really impressed me and would use them anytime."
缺點： "In Istanbul, I had to walk from the gate entrance to the plane. Took me 10 minutes to walk the plank, struggling, but no one offered me a wheelchair or assistance. In Istanbul, there was a considerable amount of people waiting to check bags but there were no agents at 2 counters and it really bothered the people waiting and waiting for them to show up. Then the baggage loading track stopped and it stopped all the traffic for a while. Inconveniences but, nevertheless, it affected the travelers anxiety."
優點： "I got a return ticket from Houston to Lagos, the first leg of my trip went pretty well, no hassle at all, the staff and crew were great and professional."
缺點： "But the second leg of my trip which was Lagos back to Houston was horrible, the Turkish Airlines employees at the Murtala Mohammed International airport Lagos were the worst ever, unprofessional, rude and lack basic knowledge of boarding. Decided to do their own thing rather than what the airline allows. It's almost like they lacked training or just don't want to learn. No accountability whatsoever as one of the employee said "it's not like it's gonna affect my job anyways". Poor poor terrible customer service, no courtesy, no etiquette. I can go on and on but ain't nobody got time for their negativity."
優點： "I like the comfort, food and the entertainment."
缺點： "As much as I love flying Turkish Airlines, they have this problem of boarding passengers on time as they now feel like "hot cake." They need to improve in this aspect."
缺點： "Ok service , staff were not too polite and slow with requests."
缺點： "Flight was delayed 2 hours. Plane boarded on time but we sat in plane for 2 hours. Therefore delaying my flight and I don't have an international phone plan, so I either had to pay for Wifi to let my family know my flight was delayed or not contact them at all. I wished they would have given us complimentary wifi due to their delay."
缺點： "After having booked an aisle seat near many family members I was traveling with, a Turkish airlines crew member came and asked me to move seats so as to accommodate a couple that wanted to sit together. I willingly gave up my seat to allow this. The crew didn't have another seat in mind, however, and I spent several minutes simply waiting in the aisle before they shuffled me to the front of the plane and made me sit in a much worse seat--a middle seat nowhere near any of my family members, nestled next to a large man who was clearly extending well into the seat they meant for me to take. It was clearly a terrible seat and I made the following 12 hour flight in significant discomfort. I was very dissatisfied with the crew's behavior. When a passenger books a comfortable seat near my family, and willingly gives it up to accommodate other passengers, they should not be treated so poorly"
優點： "They run a quality airline, inexpensive and a lot of direct flights to a lot of locations."
缺點： "This flight was a terrible experience and the longest day of my life!! That having been said, Turkish airlines had little control over most of it. I could tell the staff was just as tired of the long day as I was, but they held it together and performed adequately. I thought we were all going to die on the landing! I don't know what happened, but I was waiting any moment for the 777 to just roll and go up in flames! It took 1 hour and a half to get our checked bags. Don't know if there is a way to speed that up, but it was the icing on the cake after having spent 16 hours on the plane."
優點： "Usually a great trip."
缺點： "A series of about 9 rows of 3 seats each row, had errors in to the monitors that normally you can watch a movie, watch news, or listen to music. Approximately 27 people could not use these monitors affixed in the seat before you. These monitors (screens) control the reading lights, the signal for the stewardess. Flight 33 on 6/30/2017 had 12.3 hours of blankness and the complaints were numerous, but the crew were of no use. I wish this would have happened to business or first class. The crew were horrible."
優點： "Service, Food, Crew, short announcements, boarding, entertainment"
缺點： "AC unit was off while boarding, first 20min it was super hot. AC turned off again about 30min prior to landing, again the plane heated up rather quickly."
優點： "Seatback entertaininment options were amazing. Food wasn't always designed for the American palette, but most of it was pretty good, and they put a good effort into it, unlike US carriers. Flight attendants were great. Boarding was organized and smooth."
缺點： "It's just hard to make a 14 hour flight in economy comfortable. Another inch or two of space would have helped, but I understand the tradeoffs involved in that. Baggage collection at IAH took about 30 minutes, but that may have been the airport's fault and not the airline's."
缺點： "No miles. No notification either. Seems very arbitrary"
缺點： "We passed through 5 layers of security and still had a security threat on the airplane. After re-searching everyones bags and seats we finally departed 2.5 hours late. If there is a threat take everyone OFF the airplane. Nobody wanted to be there for the search. Pull us off and bring the dogs on"
優點： "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
缺點： "New US regulations requiring tablets and laptops to be stored in checked baggage were not relayed to me. I booked the trip in February and the new regulations went into effect in March, but I was never notified. When we got to Istanbul from Brussels and made our way to the gate, we had to go through a security checkpoint where I was informed that my tablets would be confiscated and given back to me once we landed. They had a claim area set up next to our baggage claim turn-style to get tablets and laptops back, but it took us 30 mintues to get our tablets (only 5 mintues to get our baggage). Again, I realize they're only doing their jobs and this regulation is new, but the system they put in place for it and their total lack of communication for customers who had already booked trips was awful. Also, at the checkpoint I was told my tablets would be confiscated and my passport had a sticker put on it. I moved down the line where I was told they would take my tablets and the next guy told me I was clear to go. I asked for verification and he ushered me along, so along I went. Then, while sitting in the plane waiting to leave, a group of 5 or 6 people came on board and searched me out, saying they didn't have a record of my tablets being handed over. I told them I was told to move on at the second checkpoint and they gave me a look as though I was lying, but then said it wasn't my fault and made me retrieve them from my bag and hand them over. It wasn't a huge deal, but it sure did make me look like an idiot in front of everyone else on the flight who could see it happen. The whole reason we brought our tablets was to read books on the flight, and a 13 hour flight doesn't exactly go by quickly. I udnerstand they're just doing their job, but they should have sent an update to people on these flights."
優點： "Entertainment on board was the best part. Food is decent."
缺點： "Worst customer service I've ever had in an airport at Attaturk. Turkish airline staff was horribly rude, wouldn't acknowledge their mistakes, very uninforming and all of it to pretty much force you to pay the airline more money in penalty fees for changing flight arrangements and new ticket purchases. And be careful THEY DON'T have any announcement on the intercom system at Attaturk (I had no clue as to that being the case there, nor have I ever been at an airport that doesn't). No boarding announcement, no gate change announcement, no nothing.....and if and when you miss a flight because you didn't know the gate changed while you're sitting at what you thought was your gate and no one bothered to let you know (including the person who checked your boarding pass when you came into that gate area, it's down hill from there! They will tell you it's your fault and not give a dam* what you say to argue otherwise....and......if you don't pay the penalty they dictate to change your flight ($1114 on a $780 ticket in my case so I purchased another ticket on Turkish air on my own for $236 to get me where I was going), they WILL cancel your return flight without telling you, at which point you will have to buy a new ticket to get back home and they end up getting the money out of you regardless. This was an absolute nightmare of a trip, couple with being treated like dirt by everyone at the airport. I will not ever again fly Turkish Air if I can help it."
優點： "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
缺點： "Late boarding Late arrival"
缺點： "The attendant open the door on me while I was using the restroom, I didn't care for that, he can see that the restroom is in use ."
缺點： "Boarding process in Istanbul was very difficult. 5 security checks just getting from the plane from Brussels to our gate is excessive and time consuming. Very little organization at the gate as well. Not smooth at all."
缺點： "They made us choose an alternate schedule and offered our money back completely 1 week before our trip. This change by Turkish Airlines cost me $610. I had to rearrange the flight schedule for the person dog and house sitting for me. We had to spend an extra vacation day from work. The hotel Turkish Airlines put us in had terrible food and was so isolated that you could not walk to a restaurant. This airline was the lowest price, but I will definitely be looking for a different way for my next trip."
優點： "good movie selections"
缺點： "We were pushed to stand-by at the check-in and were told that seat number would be available at the gate. However, this never happened. At the gate, we (30+ people) were told that there are no more seats available on the plane and we have to go to their customer service for another flight. There are no Turkish Airline staff at the gate to explain why this would happen and provide any assistance. We spend the next 2 hours trying to get boarding pass for the next day's flight and the hotel. Again, no apologies nor explanation were given. Thank you Turkish Airline for wasting 1 day of my life. I will try to avoid this airline in the future."
優點： "Same asabive"
缺點： "Same as above"
缺點： "Did not fly"
優點： "Space inside the plane. There were empty seats that increased the comfort."
缺點： "Lack of courtesy inside the airport and in the plane. Countless passport checkups, poor communication during the flight."
缺點： "Just as bad as it was from Rome to Istanbul"
優點： "Turkish delights on-board"
缺點： "Chaos at the Istanbul terminal. Connecting flight was literally a mile away. We had to run through the entire terminal only to miss our connection. No help/information from the airline. They made us walk even more to get us transferred to hotel for a night. Their crew repeatedly lied about how to get new boarding passes as they were busy and didn't want to do it for us. Sent us to another transfer desk. No veg. food option even after making a special request. They said sometimes those mistakes happen. You can't call the crew from your sit to get snacks. They make you get out of your middle sit and walk to the back of the plane to get a sandwich. The boarding process at the Istanbul airport is even more chaotic. They have their own security (after having done security at the o origin in Rome AND at the IST airport), which requires standing in an hour long line and getting profiled and judged by the airline staff."
優點： "When we couldn't fly United (due to cost) we were not sure what to expect from Turkish Airlines since we didn't know anyone who had flown it before. It was very pleasant and we thoroughly enjoyed the flight. We felt like we received first class treatment in the economy section of the plane. From warm hand towels, beautiful menus for meals and beverages available, a toiletry bag and much more. The inflight entertainment was awesome. Love the large screen and the touch screen abilities. So many great choices."
缺點： "The temperature of the cabin changed drastically from being very hot to very cold in a short matter of time. The boarding process was also not organized well at all as we lined up in our groups, but people did not follow this so although we were group A, somehow people from lower groups were boarding before us. The seats were a bit hard."
優點： "Really amazing except for..."
缺點： "Stewardesses did their jobs, but as far as checking on passengers at non-food and assigned drink times, they were sitting in the back drinking coffee and talking. On top of not making rounds, there was no call button to summon a stewardess. Twice, my husband who was ill had a "coughing attack" and needed a glass of water... there was nobody was available. A passenger had to go and get them from the back. Perhaps due to this being a 13 hour flight, this is not a normal situation for them, but to go three hours at a time without taking a stroll through the cabin seems unprofessional. Otherwise this airline really does amazing service! I did not realize that such airline service still existed. American ones should pay attention!"
缺點： "The flight TK 119 (Khi - Istanbul) reached Istanbul late by half an hour. The layover at Istanbul was 1 hr 25 m. The distance to reach Gate 504 was terribly long. I had to run all that long distance to reach gate. After passing thru security checks, etc. I was completely exhausted. All that trouble to be dropped from plane on the runway and then using bus to reach terminal building and vice versa for the onward flight TK 33, was a terrible experience. The layover time and the lengthy and tiring procedure need immediate revision and rectification. Instead of comfort, passengers get high blood pressure and exhaustion. Very troublesome experience."
優點： "Love the "welcome aboard" Turkish delight. Enjoyed the pide sandwich snack."
缺點： "Offer water or any drinks instead of us having go to the kitchen area. Would be better to offer drinks in bottles instead of a glass. Also, bring snack offerings throughout cabin. I was traveling with 3 children. Could you think about offering food to the passengers with children first? This would help in getting them settled into the plane instead of waiting for their food -- which for them seems like an eternity."
優點： "Food and entertainment."
缺點： "Disorganized boarding and lower than average leg room"
優點： "very professional, great entertainment"
缺點： "13 hours from Istambul is very very long."
"Too many delays and maintenance issues"
優點： "crew was amazing"
缺點： "Seat comfort and snack choice."
缺點： "I contact the airline, because I tested Covid-19 positive, and I didn't want to expose anyone to Covid. I am steel waiting for an answer to change my ticket. When I came to Mexico, the flying from Minneapolis - Houston was good Delta keep everyone social distance. The flight from Houston to Mexico City was AeroMexico was completely full NO SOCIALY DISTANCE TERRIBLE EXAMPLE !"
優點： "Sanitized, open middle seats, comfortable"
缺點： "We were stuck on the tarmac for 40+ minutes due to our gate being blocked by another plane. We almost missed our connection and had to run through the airport with our luggage and the staff at our second gate yelling “hurry up” at us like it was our fault."
缺點： "It was fabulous as always! Thank you. I love Delta!"
缺點： "No option to watch movies"
缺點： "The audio jack of the movie is not good It's on & off seems loose"
優點： "Food was decent. Entertainment was decent."
優點： "The crew was nice"
缺點： "Great flight!"
優點： "The crew was so lovely and accommodating, flight was smooth, and I was impressed with the meal service. I travel a lot and this was one of my best experiences. I will definitely favor Delta in the future."
優點： "The crew was very good. So was the food."
缺點： "The flight was 1 hour delayed"
優點： "The food was improved and the seat was comfortable."
優點： "The crew really took care of us. You could tell they care."
缺點： "I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great."
缺點： "Delayed 3 hours"
缺點： "Couldn't believe the flight attendant walked around with a tray of snacks and bananas. When I asked for the banana, she said, "Oh I'm sorry, those are for First Class only". Really?"
優點： "The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though."
優點： "Efficient and friendly"
缺點： "Not much food offered on a long flight."
優點： "The flight was very good, no complaints, good service and we flew on schedule"
缺點： "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
優點： "everything was perfect. Even though our flight was international the delta airline app allowed us to complete check in process without major delays. - 5 star in flight service and flight attendant personnel"
缺點： "I liked everything"
優點： "Did not wait for luggage."
缺點： "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
缺點： "1/12 hours late had to change out equipment"
優點： "Flight was on time, flight crew was great"
缺點： "Seats weren't very comfortable and the iPod chargers were broke in 2 of our 3 seat row"
優點： "Nice flight and good staff and service"
優點： "The boarding was easy, crew was super and the travel was awesome."
缺點： "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
優點： "Seats were comfortable"
優點： "Food available was good."
缺點： "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
優點： "On time and helpful"
優點： "Loved the customer service & movie options"
缺點： "The flight only had snacks for free; wish sandwiches would be given for lunch"
優點： "The one good thing about this unexplained ordeal (the flight was delayed for 5 hours, causing me to miss my connection) was that, after a few hours of hearing nothing (no emails or texts from Delta), I finally saw some options for different flights pop up, so I was able to book a new flight without calling India. Also, I got an exit row seat on my new flight to MSP."
缺點： "They moved our gate about six times and never told us why the flight was delayed. Actually, the biggest annoyance was that Delta told us nothing. The only reason I knew about the delay and gate changes was because of Kayak! I know I am signed up to receive texts and emails from them, but I guess they forgot to notify me."
優點： "Plane arrived early"
缺點： "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
優點： "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
缺點： "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."
優點： "Clean plan and efficient boarding procedure."
缺點： "Horrible delay. Took off almost two hours post originally scheduled time."
優點： "Flight was smooth and pleasant. Cabin crew was very kind."
缺點： "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
優點： "Flight was quick, Crew was friendly"
缺點： "Plane was older with no power connections"
優點： "The tv on the back of the headrest was great."
缺點： "Too much chatter over the intercom."
優點： "The food has REALLY improved!! GREAT CREW!"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
優點： "Entertainment good. Service good."
缺點： "Disembark a disaster with broken jetway"
優點： "Nothing. Delta sucks!"
缺點： "Poor management prior boarding"
優點： "People crowd the boarding area like it was the last flight out of hell. Delta needs a saner way of doing business."
缺點： "The seat in this plane is the narrowest and most uncomfortable I have ever encountered in business."
優點： "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
缺點： "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
優點： "Friendly crew"
優點： "The passenger seated next to me with a sense of humor about our situation."
缺點： "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
每天清潔，並在 台北飛往 休士頓的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北飛往 休士頓的機上會提供口罩
從 台北飛往 休士頓的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北飛往 休士頓的彈性機票