The flight crew are great, boarding and staff at gate are meticulous and orderly. Comfort is good in economy, I'm 6ft and had decent room. The food is ok , it's a lot of little things that were fresh and different but not really a meal. My language is limited to English but for the most part I was able to communicate my needs thankfully to their understanding of English. I would fly this airline again I would think about the one step upgrade from economy if it was a busy flight especially over 5hrs .
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
優點: "Crew was very attentive."
缺點: "Got stuck on a domestic seat layout for international flight. Not enough legroom. Plane older."
優點: "The experience was really good. I’ll be using JAL again."
缺點: "Keep doing a good job."
優點: "Crew took great care of us"
缺點: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
優點: "Delay of check in with upgrade"
優點: "The crew was efficient and very helpful."
缺點: "Entertainment choices of selected movies were limited."
優點: "The crew amazing. Food was great"
缺點: "Nothing"
缺點: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
缺點: "If the flight was on time."
優點: "We were seated together as a family even though we were not able to reserved any seat"
缺點: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
優點: "Everything."
缺點: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
優點: "Everything. I always enjoy my flights with JAL."
優點: "The crew were very friendly."
缺點: "The entertainment selection is really small."
優點: "Quick flight"
缺點: "None"
優點: "她們很对工作有熱誠,很照顧乘客"
缺點: "已經很不错"
優點: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
優點: "Nice seats. Ample leg room."
優點: "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點: "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點: "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點: "No entertainment systems."
優點: "Good service. Flight went off without a problem."
優點: "even though middle seat, there was enough leg room to rest comfortably."
優點: "So cramped. Very uncomfortable flight."
優點: "customer service spoke English"
缺點: "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"
優點: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
優點: "Super cheap. Came with an in flight meal. Kind staff. Great service."
優點: "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
優點: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
缺點: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
優點: "Excellent service overall"
缺點: "Nothing particular"
優點: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
優點: "Each seat had their own screens, and there was a small footrest available for each seat."
缺點: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
優點: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
缺點: "Nothing."
優點: "Glad to make it to Japan safely and back in one piece"
缺點: "Turbulence"
優點: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
缺點: "None"
優點: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
優點: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
缺點: "The meal and dessert were served at the same time. Too much food all at once."
優點: "leg space was better than with other companies"
優點: "The most polite and attentative flight attendants and great food options."
優點: "Fast boarding and wonderful staff."
缺點: "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
優點: "The crew and service."
缺點: "No entertainment. No snack either."
優點: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
優點: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
缺點: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
優點: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
缺點: "Can't think of any"