The flight attendats were very nice. First plane had a lot of space and big screens. Second plane was smaller guess older. They gave us food all the time. Great experience
The flight was a little bumpy because of rain as explained by crew. Food:Some passengers were asked choose their preferred meal but were later on asked to take the other one because of limited quantity
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
缺點： "None so far"
優點： "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
缺點： "More variety of options for the vegan meals..."
缺點： "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
優點： "All crew are so kind.Great services."
優點： "Outstanding service as always - ANA rocks!"
缺點： "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
優點： "A taste of Japan food."
優點： "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
缺點： "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good service, food"
缺點： "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
優點： "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
優點： "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
缺點： "Internet was more expensive than it should be"
優點： "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
缺點： "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
優點： "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
缺點： "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
優點： "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
缺點： "the smell inside the airplane"
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
缺點： "The fact I had to come back to Canada from Japan. Canada is ghetto."
優點： "Very helpful and accommodating flight attendants ... all with a smile!"
優點： "Food & Entertainment"
優點： "Friendly staff and great food. Cabin was spacious even for Economy."
優點： "The staff was so friendly, attentive, helpful and pleasant!"
缺點： "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
優點： "Excellent food. Very nice service."
優點： "Staff were very nice. Very fast service as well."
缺點： "Seats were a bit uncomfortable"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Enough room for relax, I love this one"
優點： "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
缺點： "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
優點： "Fantastic customer service, excellent food everything was best and clean."
優點： "The flight attendants are super nice every time we fly with ANA, and the have great food."
優點： "The flight attendants were very polite and kind."
缺點： "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
優點： "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
缺點： "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
優點： "Ana is the best"
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
優點： "Excellent in every way"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Very nice flight. The plane was in great shape and the stewardesses were very nice."
缺點： "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
優點： "everything was so smooth!!"
缺點： "entertainment : wish there were more japanese comedies!!"
缺點： "Wifi should be free"
缺點： "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
優點： "Food was good."
缺點： "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
缺點： "Baggage Claim"
優點： "Air hostesses Jean was excellent. Flew on time and no turbulence whatsoever..!"
優點： "My seat request was granted."
優點： "Overall good"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Once again great movie selection. Flight even got in a bit early to LAX"
缺點： "Food was really bad. Plane felt hot and not a lot of cool air circulating. Comfort and leg room felt a bit cramped."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "The plane was awesome. It was very spacious and very smooth ride."
缺點： "There system wasnt like this before. We had to take the transit visa for 1 day and it was way too much work. You have to stand in the que for two different lines and for almost more than a hour. We visited there earlier and it wasnt like this."
優點： "Again - flight was on-time, boarding was quick and painless, entertainment options were extensive, cabin crew was accommodating and efficient, food was fine ... NO COMPLAINTS!! What more can one ask for?!?"
缺點： "Only allow one piece luggage."
缺點： "They didn’t have Wi-Fi on board"
缺點： "Hardly anything whichcan be called as "Business Class" amneties. Food was horrible. In breakfast they served salad leaves and cucumber to eat. Served cold tea when it was supposedly hot; Forgot to serve main "dish" in the one and the only one meal they served; stewardess came and served dessert; I asked where is the main the the"
優點： "Seats are comfortable . Food is okay. Staff are very nice. Good value for money."
缺點： "We had an hour stop over in Colombo and they made us wait on the place for the entire time. Exhausting and awful to be honest"
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Very attentive staff, decent food, and the ability to stand up for a bit in the galley."
缺點： "The "rule" regarding any cell phone-like device not being able to be used, even in airplane mode. Silly rule and highly enforced. Told to turn off my Kindle even. This makes for a really long flight!"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!"
缺點： "No entertainment which it is normal since the price is so cheap."
優點： "Price and Plane"
缺點： "Boarding was completely random, economy seats felt narrower than typical, had to pay for seat selection."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "The food is good"
缺點： "The air-con is too cold and the staff said there were no blankets left"
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "On time boarding and departures. Comfortable seatings. Courteous and caring flight attendants. Food and snacks availability was great."
缺點： "Staff was unaware of the type of meat being served (we do not eat pork) It was evident that the pillow and head rest covers were not changed since the previous passenger's hairs were still attached.. very gross"
缺點： "DELAYED FOR 7 HOURS"
優點： "The in flight entertaint is good."
缺點： "The economy seats on the new Boeing Dreamliner are very uncomfortable. I could feel the bar under my seat digging into my backside for the duration of the 12 hour flight. I suspect that China Southern went cheap on the seat cushions they purchased from Boeing. Additionally, on my particular flight from Guangzhou, China to Vancouver, the flight was delayed for several hours for no apparent reason. The delay caused me to miss my transfer flight to Calgary, and what was supposed to be a two hour layover turned into a nine hour layover. China Southern thought to fix the situation it would be a good idea to provide me with a $10 food voucher.... Is that really enough for sitting around the airport for an additional seven hours? I am an expat that lives in China that has experience flying with multiple airlines, and this was my first and will be my last flight with China Southern."
優點： "Help And pleasant staff"
缺點： "Poor quality entertainment screen"
優點： "Service Comfort Ease of connection Excellent airline"
缺點： "Nothing to not like"
優點： "I was in business class. The lie-flat seat was pretty good with lots of space for storing my things. The crew was efficient but not particularly friendly. The bathroom was kept very very clean."
缺點： "The food was mediocre to poor. They forced me to turn off my computer one hour prior to landing."
優點： "Nice crew."
缺點： "Flight was an hour and a half late, almost causing us to miss our connection in LAX. The seat cushions on the china southern planes are the worst I've ever sat on, and I've taken many flights in my day. The food was pretty mediocre. Overall a lame experience."
優點： "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Great food, friendly service, plenty of leg room, not bad for an 11.5 hour flight."
缺點： "Plane was a bit older for a long haul (Airbus A330), seats were hard. We left 45 minutes late without any explanation."
優點： "Punctual departure and arrival. Cabin crew was very attentive. Plenty of movie and entertainment choices."
缺點： "Limited food options - only pork in my section. No soap in bathroom. Limited leg room."
缺點： "TV screen was broken and looked really bad."
缺點： "Lost my luggage and was an extreme hassle to get back"
優點： "These jerks simply cancel a flight and offer zero help"
優點： "price point"
缺點： "They changed my flight hours before I was due to leave to another flight the arrived later then my connecting flight left. They offered to change the flight to one that would cause a 23 hour layover in Ghangzhou. They refused to pay for accommodation or even upgrade me for the inconvenience. The customer service representatives were rude and not helpful. I ended up having to get a refund. I flew with Korean Airlines and had a great experience. I'll never consider using them again."
優點： "Food was excellent, especially the beef tenderloin dinner. Crew was generally attentive and helpful."
缺點： "Initially seat would not adjust. Crewmember was able to fix it though."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "Warm washclothes & blankets were great!"
缺點： "Did not pass out enough water (apprx 2-3 cups) to stay hydrated for a 14 hr flight."
優點： "Not much"
缺點： "Seats are so small. Since my husband and I both are bigger than ordinary Chinese. We choose one window and one aisle seat. The guy sit in the middle separate with his wife since they didn't pre-select their seats so he ask both rows customer to change the seats with them. Of course no more wants to. I can understand he is upset but that's his fault. So he's trying every possible yo upset the person sat next to him. He even put his leg under my seat. I had to kick him back. Struggling for twelve hours. Terrible! One of the flight attendant is so rude. The guy sat in front of me didn't pull his shade and she wouldn't dare to wake him up since he is a white guy. So she woke me up to tell me to reach to his window(yes, reach since the window wasn't in between our seats). I am not a Chinese but Asian. You can tell the difference between they treat White and color. Very unpleasant flight. We choose them since we need to go to Bangkok after visit Shanghai. And their flight schedule fits better than others. However the over all food and service is below expectations."
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish it had more movie options"
優點： "The crew are amazing"
優點： "Crew was nice"
缺點： "It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip."
優點： "In time"
缺點： "Don’t let customer wait long time for gate after landing"
優點： "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
缺點： "Lavatory needs a bit more amenities, e.g. hand soaps, etc."
優點： "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
缺點： "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."
優點： "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
缺點： "Helpful, courteous, and well-informed Xiamen representatives."
優點： "crew is ok though not much speaking english"
缺點： "no other comment"
優點： "Crew was friendly"
缺點： "To many transfers"
優點： "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
缺點： "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
優點： "No real problems"
缺點： "Nothing significant"
優點： "Nice flight; very comfortable"
缺點： "Short flight; so no in-flight entertainment (no problem though)"
優點： "Upgraded to business class for free and service was amazing."
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
優點： "The flight was fine"
優點： "No problems for the price"
缺點： "Ok no problems for the price"
缺點： "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
缺點： "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."
優點： "787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
缺點： "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
優點： "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
缺點： "They require us to get the luggage and check in again tomorrow."
缺點： "Why is my passport number wrong?"
優點： "Empty seats"
缺點： "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
缺點： "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
缺點： "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
優點： "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
缺點： "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
優點： "Clean plane. Left on time. Better than average legroom."
缺點： "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
優點： "Clean plane. Left on time. A little more seat room than many other carriers."
缺點： "Poor selection of movies. Want more light comedy"
缺點： "Nobody could rearrange any flights for me, zero help!"
缺點： "Nobody helped me switch my flight around, I hate you."
優點： "I like the price but best of all the service and the attention given to us by all staff members."
缺點： "Everything was great!"
優點： "entertainment choices were good"
優點： "food is great"
缺點： "check in time is too long (about 1 hour)"
優點： "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
缺點： "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
優點： "Crew working hard. Seat comfort and clean restroom."
缺點： "Awful food. I basically not eating, going hungry."
優點： "Two meals plus sandwich in between were enough to keep me from getting hungry."
缺點： "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
優點： "Crew are nice and friendly."
缺點： "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
缺點： "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
優點： "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
缺點： "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."
優點： "The food was good and staff was friendly"
缺點： "XiamenAir lost one of my bags and has still not found it"
優點： "Crew was super friendly, professional and excellent!"
缺點： "The 10 hour layover :("
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
缺點： "there was 2 hours of delay and the crew didnt announce anything in english"
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Good food. Wine was excellent. Good service."
缺點： "There were issues with the headset provided. It did not connect properly therefore sound was very poor. The programs system was not operating the first hour of the flight."
優點： "I liked the foods serviced and kind crews. The flight departed on time. The atmosphere of cabin was quiet."
缺點： "The services of the flight information and the slot of earphone was not working."
缺點： "Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english"
缺點： "Very limited English speaking programs/movies"
優點： "I thought kayak would send a reminder to the flight"
優點： "Took 5 hrs and boarding was on time, easy to find seat and put carry on away, great comfort, liked the movies offered and food was as actually not bad, I liked the thick noodles served."
缺點： "Only got 2 cups of wines and then they “ran out”."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Stood in line from 11.45 for 2.15 flight. Just one junior person handled multiple airlines. Nom chinese passports were moved to the side and we got bording pass at 1.55 with a boarding time pf 1.45!!!. Two women had behind the counter had some personal fight and some ego clash on who’s responsibilty to serve the people held waiting in side. We couldnt make it on time... One bus for a a330 full of passengers. Horrible food"
優點： "Bathroom was clean."
缺點： "Seats were uncomfortable. Seats did not have individual tv screens. There was no variety in the meals provided during the flight."
缺點： "If anything goes wrong with your flight , they will Rob you of your money and there is nothing you can do about it. DO NOT fly with east china air just trying save a few bucks. Bad idea"
優點： "The service was great. Seats barrable."
缺點： "May have gotten sick from the water or food served."
缺點： "No covered boarding. It was raining and the boarding stairs had no cover. On my previous flight it wasn’t raining but they had covered boarding stairs."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "The food"
缺點： "I would like to try first or business class"
優點： "the plane was new, fairly comfortable, crews could speak somewhat ok english"
缺點： "they changed the original departure time to earlier but then it was departed later than the updated time. food was on scary level"
缺點： "Traveling through China is a nightmare"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "It was a quick flight."
缺點： "Many times in China, planes stop on the tarmac and have passengers get off the plane, board a bus, and enter the airport at a ground level entrance. This flight we were hopeful of actually getting off at a proper gate. We pulled up to a gate, but in true China form, we didn't actually get to enter the airport from the gate. We exited the plane as if we were going to enter the airport from that gate. However, we were guided away from the airport entrance down a set of stairs to board a bus to be transported no more than 200m to a ground level entrance. I wish I was making this stuff up!"
優點： "boarding, entertainment, flight, and crew were pretty much the same as any other airline."
缺點： "airline did not pre-process the passengers for automated flight transfer at shanghai airport. everyone had to wait about 1.5 hours to talk to an agent to transfer"
缺點： "Please see above all the connection issues."
優點： "Nov 29, 2017. While flying China Eastern through Quingdao Liuting International Airport with overnight transit, I knew that airport shuts down overnight and was prepared for it with off the airport hotel reservation and all. But I was surprised at the time of check in at the origination airport (San Francisco) that I would be required to pickup the checked in luggage at Quingdao and check it back in next day for connecting flight to Shanghai. There was a Left Luggage facility at Quingdao Liuting Aurport on second floor departure level, to take away some pain. But more surprise as they charged me for two full days just for overnight service. Argument was that I am leaving the luggage today evening at 7:00pm but will pick 5:30am tomorrow morning thus making two calendar day charges. Staff did not know English but was very nice and helpful. It was very clear that they were policy bound and the money was not going in her pocket. For two pieces it was RMB 80 (20 per piece per day). Fortunate my English to Chinese translator phone app T Mobile One Plan and extra RMBs I had kept hoping to defray such unexpected situations helped a lot to make handling this situation easier. Otherwise I would have been much more dismayed :( But all in all I was impressed by the Airline Crews’ hospitality and Airport staff professionalism :) despite the fact that I don’t they get paid as much as most of their western counterparts. I read that a new Quingdao airport is on the cards in 2019 or so and that can change the situation. So I have mentioned a date at the start of this comment to make sure future readers have a time context too."
缺點： "See above"
優點： "The flight arrives and departures from different airports - i wish I was notified about it."
缺點： "Lacked flavor... quantity was great"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "left on time and arrived on time small snack was tasty"
缺點： "had to take a bus to the plane and walk up the stairs with my heavy suitcase."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Service. Staff was a bit friendly."
缺點： "No entertainment. Strict rules of phone and headphone usage"
優點： "I like that the crews are patient"
缺點： "The food is too salty and seat is too small."
缺點： "My flight from Shanghai to Los Angeles was delayed 7 hours. There were 2 gate changes with no explanation given as to why the flight was delayed. It was a very frustrating experience."
缺點： "My original flight was delayed to the point of missing my connecting flight. They rerouted me to Shanghai and refused to pay for ground transportation to get to Nanjing, despite my original flight being booked to Nanjing. Absolutely horrible customer service and no attempt to help. I ended up losing hundreds more on booking my own transportation from Shanghai to Nanjing."
優點： "nothing, bad food, small uncomfortable seats"
缺點： "nothing, bad food, small uncomfortable seats was not compensated for a whole day spent stuck in pudong airport, with no timeframe for delay given, so we had to stay in the airport. 6 hours in the airport, then 2.5 hours waiting ON THE AIRPLANE"
優點： "I made a friend"
缺點： "I lost a friend"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "The airline didn't honor my ticket, and subsequently I had to purchase another ticket - this time at the counter which was outrageously expensive."
優點： "Compared with airlines in the US, here you actually get food, even for a short flight"
缺點： "When making the reservations I was never told that there is a 24 hour visa in Beijing, as a matter of fact, the airline changed my return flight for a 25.6 hour lay over in Beijing. When I arrived at the airport, I was told I could not board the plane. I called the airline and was given another flight to Shanghai where I could stay up to 144 hours for another $1600.00. The reservations clerk didn't tell me about the Visa issues even after numerous phone calls. Since the airline is "China Eastern" I would presume they'd know the rules before booking and changing flights violating the rules, unless that's the scam to get people to pay even more for their flights."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "Lost baggage, couldnt check in until just before flight."
優點： "The journey was smooth, the seat was comfortable enough. Food was decent."
缺點： "I took 2 connecting flights back home, both flights were delayed by 2h and 1.5h respectively. No estimated new departure time was given, and the staff took very long (well after the supposed departure time) before they made an announcement for us to apologise for the delay. Service was mediocre. Half the time the crew was no where in sight, so it was difficult to ask them for something. When pressing the bell for service, they also took very long to respond. Once, when i had asked a steward for water, he was busy and told me to go to the back of the airplane to get it myself."
缺點： "Airplane flew in the sky for 2 extra hours before landing in qingdao. Delayed at qingdao airport with no explanation for 6-7 hours. Very poor service and attitude from the attendants. No one was present and when the manager came he gave no information and lied about why the flight was delayed. He said there were weather conditions but it neither rained nor snowed in qingdao or Seoul. The worst experience ever."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "Beautiful new plane, professional crew, totally decent food."
缺點： "Economy for 13 hours is always a bit rough, but no more so on Air China than any other airline. And the price was so much lower."
優點： "Boarding was a breeze, flight attendant onboard we attentive, choice of food orders at least two (in business class, can’t speak to first or main cabin passengers.) Flew from LA to Tokyo. Coming back from Hong Kong to LA. Fantastic flights, will use them again."
缺點： "If Crews could speak English, Crews not readily available, Hope there are more choices for food, So small portion of drink, Ordor needs to be controlled"
優點： "the Japanese staff was friendly and nice"
缺點： "i am very sorry to say this but the food is simply disgusting"
缺點： "Flight was 4 hours delayed with no explanation or access to WiFi given."
優點： "This flight was amazing and very easy."
缺點： "Crowded seat. But what do I expect with the price I pay?LOL. Otherwise the crew made our flight safe and that’s the number 1 important. Thanks."
缺點： "Food was horrible."
優點： "Friendly flight attendants that attended to each need when asked"
缺點： "Noisy children at all hours during entire plane ride, entrees weren’t very filling not tasty."
缺點： "Upgraded and didn’t get the perks of the upgrade"
缺點： "For some reason they had a hard time printing off our infant boarding pass and couldn’t print out our connecting flights so we had to go to a ticket counter during a very short transfer. We came within minutes of not making it."
優點： "In general the flight was fine."
缺點： "When I made my reservation the time to make my connecting flight in Beijing to Dulles (IAD) was 2 hr. Air China shortened the delay to 1 hr. We arrived on time but did not get off the plane until 12:00. They began boarding our connecting flight at 12:15. My husband needed the use of a wheelchair and with the help of the airport staff member we RAN through immigration (flew in from Hong Kong), had to go through security a second time, lost my iPad at security due to our rapid departure. We got to the flight at 12:30 and made it just in time to board. Our luggage could not be transferred in time and arrived the next day. This is just too difficult for people of any age to do...my husband and I are both in our 70s."
缺點： "the food was so bad. no vegetarian options"
缺點： "As a 1k I got diverted to a small bus for loading. This bus then waited until the regular buses had left before leaving. Then it waited until everyone on the other buses had boarded before letting the four of us to get off the bus - we were the last four people to board the plane. Happily there was still space for my carry on, but it was not what I would call priority service."
優點： "Comfortable flight"
缺點： "Business class seats didn’t recline much. Only peanuts for food"
優點： "Very clean and staffs was very nice and helpful"
缺點： "Need more movies option."
優點： "Bargain price for a RT flight to Bangkok, good movies at a personal video device at the seat. Two ok meals on 14 hour flight to Beijing."
缺點： "Only one choice for red wine and it was pretty bad."
缺點： "Delayed flight, dirty restrooms"
優點： "Great service from crew."
缺點： "The length of and number of in-flight announcements. Being told to turn devices off at all times and lifting the window blind."
優點： "Goof food and service"
缺點： "The flight was delayed by 95 minutes, which screw up my schedule badly.."
優點： "Compare to the price of ticket, I thought the service was good and the seats were not so tight."
缺點： "I did not like the food that were served."
優點： "Airfare was cheap"
缺點： "No variety of options for entertainment"
優點： "Good overall, was a short flight so not too picky about details."
優點： "The food was good for airplane food."
缺點： "It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating."
缺點： "China air closed the door on their own connecting flight left allot of us stranded. My next flight was on Philippine airlines"
缺點： "The food and drinks are limited from all flights. Due to the limitation on the carry-on luggage, I had to place my camera batteries and other stuffs to the check-in luggage at the check in counter in Washington DC. The Chinese custom in Beijing took them all. They are normally just take the battery charger, but not the camera batteries. These are expensive items and not conviniece at all to customer."
優點： "I liked be provided with a blanket, pillow and entertainment system."
優點： "It was a short flight so no food served, but they did hand out bottles of water on boarding. No entertainment, but again - it was a short flight."
缺點： "They have a rule about staying buckled the whole flight, and you have to leave your phone off from take off to landing ... but did I mention the short flight? So it didn't really make any difference to me."
優點： "We arrived alive and the plane didnt crash. Thats all."
缺點： "We had a 12 hour flight and not once was the fasten seatbelt sign turned off despite the weather being very smooth. How do they expect people to not pee for 12 hours? Seats were hard as a rock. Staff seemed unhappy and definitely were not courteous. I asked for a glass of wine with my meal and it took them well over an hour to bring it. They say to turn off your cellphone for the whole flight. Airplane mode was not said to be okay and my husband is a rule follower and wouldnt let me use my phone in airplane mode. Definitely no wifi available if you wanted that."
優點： "Boarding was swift and smooth and food is good for such short flight."
優點： "Airports r nice"
缺點： "Took 5 flgts in China every one was delayed from one to 5 hrs."
缺點： "my stuff in the checked luggage was missing, obviously somebody took it from my luggage, also, my luggage bag was broken due to the rudeness of staff. very very disappointed."
缺點： "I had a coonecting flight to Panama City -- the flight was delayed 1 hour and 30 minutes out of Beijing. I missed the connection flight. It was my son's graduation and no one did anything to help until AFTER I missed the flight."
優點： "Legs room ."
缺點： "Can't check-in on line. Cannot reserve seats which is ok if they tell up front that, nobody can check -in nor reserve seats in advance."
優點： "It was a smooth flight"
缺點： "Everything very friendly staff and it was a very comfortable flight."
缺點： "So much carry on baggage no space for my bags."
優點： "Great price but crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. The stewardesses were nice but spoke almost no English so helping us to find our connecting flight was impossible."
缺點： "Crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. Stewardesses spoke almost no English so helping us to find our connecting flight was impossible."
優點： "Air China was a very pleasant experience since the price of the ticket was only $622. The plane was good, service was good, food was average and service was fine. The flight was basically easy and I would not hesitate to fly Air China."
缺點： "The food was just average"
優點： "Feet devices helped keepi legs elevated."
缺點： "Crew very rigid and militant. Windows were ordered to be open regardless of glair since I was sick and my eyes were sensitive to the strong light. Drinks were only offered once in a 13 hour flight. I had to keep going to the back to ask for it as I was dehidrated due to a bad cold..not a kind crew. Will not fly in Air China again."
缺點： "Announcements in Chinese (OK) but when live and not the tape one could not tell wheather the stewardess was talking in Chinese or English until she would say....thank you Need to improve their English, little difficult to communicate with them, otherwise very polite, attentive and clean."
優點： "The on boarding process was quick and efficient at Songyuan airport. Very clean airport, and pleasant staff. Plane had decent legroom in the economy seating. Food was decent for short flight airplane food."
缺點： "Airline crew never gave any status updates about why the flight was not getting ready for takeoff after everyone was seated and the planes doors closed. Sat there waiting for +30 minutes with no updates. Flight crew never gave immigration cards. Deplaning was a nightmare because we had to deplane in several groups because it was raining and the Hongqiao airport would not let us deplane through a jetway."
優點： "Polite and customer oriented flight crew."
缺點： "Food could be better in terms of content/ ingredients. Entertainment choices for non-Chinese oriented movipes/songs were too few."
缺點： "I lost one luggage and is still waiting for Air China finding it."
缺點： "The very worst thing is that I flew into Beijing 90 minutes before my next flight -- had to go through terminal transfer and a VERY LONG immigration line. In fact, I MISSED MY FLIGHT TO CHENGDU, and Air China had to book me on a later flight. The Beijing airport is cranky and difficult to smoothly get from one place to another, but missing this flight was COMPLETELY AVOIDABLE if there were ANY Air China staff around to assist and there weren't."
缺點： "It was delayed 10 hours and after that large of a delay, taking this flight no longer fit into my agenda."
缺點： "If you're forced to sit on the tarmac for hours you should at least be told what is going on, be provided some entertainment and decent food."
優點： "The Chinese propaganda war film "The Hundred Regiments Offensive" was quite amazing. I had never seen a World War II film from the Chinese perspective, and I honestly never knew that the Chinese single-handedly defeated the Japanese invaders. No help from anyone overseas, just the wisdom of Chairman Mao and his General Peng and Bye-Bye Japs."
缺點： "The Airplane did not have any individual air conditioning vents, which meant it was hot and muggy on board for all 14+ hours from Houston to Beijing. Also, no mobile device usage during the entire flight. And the flight attendants are very strict about that rule. They even have an announcement saying that the use of a mobile device during the flight can lead to imprisonment in China. Weird rules, but I didn't want to test the Chinese authority so I played by the rules."