優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "Speeding of departure after boarding"
缺點： "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
優點： "Crews are friendly"
缺點： "Need more food"
優點： "Entire crew members, food, hospitality & aircraft."
缺點： "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
缺點： "Seat padding - seat was a bit firm"
優點： "Staff was great!"
缺點： "Food wasn’t the best."
優點： "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點： "Service was great"
缺點： "Sound on entertainment system did not work"
優點： "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
優點： "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
缺點： "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
優點： "Comfortable seat space and food is great"
優點： "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
缺點： "The food was okay but not great."
優點： "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
缺點： "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
優點： "Take off and landing was smooth. Stewardesses were very helpful."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good service, food"
缺點： "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
優點： "The service and attention of the ANA flight attendants seemed genuine."
優點： "Service and crew were good, very kind and accommodating!"
缺點： "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
優點： "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
缺點： "Very limit kids entertainment"
優點： "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
缺點： "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
優點： "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
缺點： "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
缺點： "Not enough space to put my luggages"
優點： "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
缺點： "More frequent offer of drinks to passengers"
優點： "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
優點： "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
缺點： "Seats in economy are a little uncomfortable, but to be expected."
優點： "Same as above"
缺點： "Same as above"
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The flight attendants in the Economy Class did an excellent job throughout the flight."
缺點： "There was nothing I did not like."
優點： "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
缺點： "nothing everything was awesome hope I fly ana again sometime ."
優點： "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
優點： "Generally the fligt was wonderful."
缺點： "Of course I had a correct USB cable for i ad, I can not chage it."
優點： "Most of all are good."
缺點： "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
缺點： "No foot rest=back pain"
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
缺點： "Nothing, everything was as expected"
優點： "Nice crew, clean lavatory"
缺點： "Had a chance to select seats only for return flight Seats were too narrow"
優點： "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
缺點： "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
優點： "The food and disipline on boarding the passangers according to their classes"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Almost everthiny good job keep it up, excellent !"
優點： "clean seat and tray"
缺點： "poor movie selection. slow cleanup after meal (more than 1 hr)."
優點： "Young, pretty, and charming stewardesses. :-)"
優點： "Onbaord Crew hospitality"
缺點： "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
優點： "ANA flight rarely have big problem, I just let myself relaxed."
缺點： "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
優點： "Once again friendly and very helpful"
優點： "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
優點： "Boarding on time and the flight arrived earlier than schedule."
缺點： "They didn’t have tv music videos like air canada"
缺點： "Everything was great"
優點： "Very comfortable Business Class seat, pretty good entertainment."
缺點： "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
優點： "Friendly professional crew"
優點： "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
缺點： "A little pricier than other airlines but definitely better!"
優點： "Boarding was delayed in Taipei although the flight made it in great time"
優點： "Bathroom and food good. Boarding was fast. And so was disembarking."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "No way to tell them that I am vegetarian. And only if I buy tickets with their site I can get it :("
優點： "I am happy and satisfied with the service, thank you guys!"
缺點： "Delay for 1 and half hour"
優點： "Service from crew excellent Food on all meals wonderful Seating was excellent"
優點： "The actual flight experience was great."
缺點： "My bag is still gone because they wouldn't return it to us after the flight and there are items that I need."
優點： "Everything from boarding to entertaiment."
優點： "Same as above"
缺點： "Same as above Also flight was a but messy, and crew couldn't keep some passengers quiet"
優點： "I love EVA fair's service, they are very systematic in boarding their flights making flights leaving on time. The crew took care of my mother who needed wheelchair assistance. Washrooms are clean."
優點： "Thick blanket, toothbrush & toothpaste, eyes cover for sleeping, on time boarding, excellent overall"
優點： "Comfortable flight. Crew were friendly and attentitive."
缺點： "English speaking movie content was sub par."
優點： "I like it when they checked in our hand carry bags free of charged.They make your travel more pleasant and comfortable.."
缺點： "I don't like the food choices and sometimes the entree itself looks messy and unpalatable..The flight attendant only offer drink just one time in a 10 hr. flight not like Asiana and Korean air..Flight attendant just sits at the end of the plane chatting..lol.."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Nice crew, comfortable ,no delate"
缺點： "We did not like all the meals in all the flights"
優點： "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
缺點： "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
優點： "Seat is reasonably comfortable in Eco Plus"
缺點： "Inattentive flight attendants, forgot my drink order and very stingy with the amount served. No apology from the crew for the 60 minute flight delay. Also poor communication during the boarding process with the delay: didn't communicate the delay until after the scheduled boarding time and provided no firm rescheduled time until right before boarding actually happened. Poor planning all around."
缺點： "Super poor customer service on both EVA flights"
優點： "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
缺點： "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
缺點： "Flight delayed. Food was just ok."
優點： "I love the price, all staff was kind and helpful and the seats are comfortable."
缺點： "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
優點： "Timely flight, no delays."
缺點： "There were no issues."
優點： "only one stop to final destination."
缺點： "crew members not very friendly"
缺點： "A little delay in boarding but after other airlines I flew this has been best by long shot"
優點： "I like how they offer different varieties of entertainment on board music, movies, games etc. Amenities for economy class not that bad'"
缺點： "Limited food choices"
缺點： "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "There is only a food box which contains a small sandwich, a small cake and a small cup of fruit pieces with a drink of 250ml ice tea for this three hour flight. I would think this kind of catering is not good enough."
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
缺點： "About cabin crew for for more smile"
缺點： "The plane delay for 3 time"
優點： "seat very comfortable"
缺點： "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"
優點： "Standard of the flight was good"
缺點： "Cabin personal was unengaged rude and everything than helpful"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "Crew was polite. Clean cabin."
缺點： "Electronic entertainment system appears a bit old. Lacks USB sockets."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "Upgraded seats"
缺點： "Same Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
缺點： "The crew service very lack"
優點： "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
缺點： "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
優點： "their korean movies"
缺點： "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Comfortable. Good service. No wait for restroom"
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Great service and food as always. I sat in business class and the seats and tv entertainment center are so old now. Time for an upgrade"
優點： "Comfy seats and the entertainment for economy class were the best perks and price as well. Flight was also on time."
缺點： "The food was just awful. 2 meals were provided and both were chicken or beef with junky dessert. Bring your own food."
優點： "The flight was not full so it was a very comfortable flight. We enjoyed the dumplings for breakfast!"
優點： "Flight attendants were responsive and helpful. They were also kind given the craziness they have to deal with in some customers. In flight entertainment was adequate. They seem quite reasonably organized."
缺點： "1. It was a 15+ hour flight. Only breakfast and lunch were served, where three are justified. 2. I had a pre-selected (vegetarian) meal which was both meagre and mediocre when flying out of JFK. It was a grossly insufficient amount of food for the long duration of the flight. I had what was essentially a small tray of chickpeas for 'breakfast'. Crazy! 3. The noodles that are on offer for snacks throughout the flight were chicken or beef. Vegetarians do not have anything to eat except cookies and some fruit (which goes quickly when set out!) 4. No eye mask, earplugs, toothbrush or toothpaste. These are basic amenities. Had to ask for an eye mask and then one was provided. Some airlines even provide in-flight socks (and yes, I am talking about economy travel here)."
優點： "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
缺點： "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
缺點： "My booking did not allow me to do seat selection. Me and my wife sat separately. No resolution from the crew to resolve this. Seats are not comfortable."
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
缺點： "Inform me hours before boarding a flight delay and layover time to connect to second flight extended from 2 to 18 hours. Called customer service for further info and arrangement. Long wait on calls and no definite answer if hotel will be provided. Customer service ny and hk no coordination and bounced me from one party to another. Poor attitude of Cathay at NY JFK Airport counter who showed indifference and claimed too busy to take attention."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "The food was great and so was the service."
缺點： "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
缺點： "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
優點： "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
缺點： "Nothing! Awesome Airline. Would use again when traveling to Asia."
缺點： "The cabin temperature was a bit too warm, I sweated a bit during mid flight from the heat."
優點： "food and seat are good."
優點： "Good service, onboard entertainment"
缺點： "Twice now I didn't get the seat I reserved at the time of ticketing."
優點： "Good staff and very helpful"
缺點： "Not much variety of food in a long flight"
缺點： "Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone"
優點： "Very great!"
缺點： "Very great time!"
優點： "Wide variety of entertainment choices made time go much faster."
缺點： "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
優點： "Seat was ok. Service was timely"
缺點： "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
缺點： "There was no movie but that is Ok. I just read"
優點： "They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options."
缺點： "Terrible food."
缺點： "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
優點： "New Aircraft"
缺點： "Late Boarding."
缺點： "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
優點： "Great food"
缺點： "Need more leg room"
優點： "Food and transfer is great."
缺點： "Flight delays."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
缺點： "I tried a lot of times to check in online but I was never successful."
優點： "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
優點： "Better entertainment."
缺點： "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Boarding commenced at or very near to the established time. Fast and fairly efficient. Meal selection was good and food tasted very good. Only the bread was a bit crusty on the bottom."
缺點： "It would be nice if the Long-Haul flights had a better selection and more recent episodes of "The Big Bang Theory!" I'm tired of watching the same three old episodes."
優點： "It was a great flight There staff were great, even fed us on a 80 minute flight"
優點： "Beautiful plane, clean and well serviced, unlike American carriers"
缺點： "We were delayed an hour on the tarmac in Taipei with no explanation. I was told there were no aisle seats and when we finished boarding I could see that the attendant on the ground had not been truthful. I did get a bulkhead aisle seat after the doors were closed, but I would like to know the truth from service people."
優點： "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
缺點： "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."
缺點： "I need, wheelchair service for this trip but very disappointed the service. I carried my bag to find my seat by my myself. The crew only helped me to put up the bag and my umbrella stick until I asked."
The flight was on time and crews are so nice! They did a good job. 👍👏
Food was good. The layover that was unexpected was not cool
Everything was really good, actually first time flying with PAL and it was great.
缺點： "Other than the better seating, business class on PAL is like economy on most airlines. Lousy food, half a glass of generic wine. Screen is too far from seated position, the remote didn’t work, and it was a long stretch to use the touch screen. Seats were not that comfortable for sleeping."
優點： "Left on time. Smooth flight"
缺點： "Food and service. Seat was uncomfortable."
缺點： "Let’s passenger choice the seats with time"
優點： "Decent seat, plane was clean enough"
缺點： "Delayed by an hour, food was terrible"
優點： "Time management"
缺點： "More information about the terminals"
優點： "Business class was good but sears small"
缺點： "Flight to BKK better seats"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "Crew are good"
缺點： "They like to change frequently the hours and connections are a disaster!!! If you are changing or doing connections , make sure You use the airline company and better buying from them directly"
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點： "The business seat was very uncomfortable"
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "On time flight"
優點： "onboard service was good"
缺點： "17 hour delay"
優點： "Yes crew and plane were ok."
優點： "plane and crew"
缺點： "mla airport is at its worse"
優點： "Entertainment was good... boarding was good."
缺點： "Totally uncomfortable.... big guy had his legs almost on top of mine under the seat in front of me. He was so wide, his shoulders and arms were on top of my chest at some points of the journey. Bigger people should not be able to buy coach seats. They should have size and weight restrictions."
優點： "The flights themselves were good and the crew members were attentive to requests."
缺點： "The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked."
優點： "Excellent service, very organized boarding to airplane, nice food"
缺點： "On my Departure to Manila it's was almost 6 hours dealy which I lose my transport booking and reaching the hotel by 9 pm."
優點： "Though we are 50 mins late in departure we were given announcement early"
缺點： "The food we had ( fish and rice) for the flight was enough in quntity but lack a good taste."
優點： "Landing was perfect"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "The offer of assistance before I even asked for it; genuine concern"
優點： "Great on-board service. Also, the food was very good for such a short flight."
缺點： "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
缺點： "No inflight entertainment. Very little leg space"
優點： "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
缺點： "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
優點： "Fast boarding and very nice staff."
缺點： "Seats were hard to recline"
優點： "organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room"
優點： "Efficient airline, on time, easy enough check-in and airport processing"
缺點： "Barebones, no Wi-Fi on plane and no entertainment of any type"
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
缺點： "They should raise the baggage allowance to 20K. People travel to Palawan from all over the world and probably would bring home more souvenirs if they had a higher baggage allowance. Otherwise flight was great."
優點： "Nice music while boarding. Good food."
缺點： "We boarded early yet it took 45 minutes to take off. No complaints besides that."
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
缺點： "Super delayed flight was delayed about 4hours, but is understandable due to storms."
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
缺點： "need better control in boarding...passengers that were called to board at the very beginning couldn't get to the front of the line because everybody is already in line. Need to advise passengers that boarding is based on seating assignments and enforce it."
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."