缺點： "Baggage Claim"
缺點： "No wifi otherwise was great"
優點： "I liked that the crew were very attentive and smiling."
缺點： "The flight was bad because of the passengers who had no sense of personal space."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
缺點： "The crew is very nice and my Premium economy seat was great."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "The plane was clean and the boarding process was very smooth. The crew was professional. The selection of movies was outstanding."
缺點： "There was not as much legroom as I would have liked. We had Asian Veg meals which were a little bit too much the same each time."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "On Time departure. Attentive crews."
缺點： "It would be nice to see a smiley faces from all the cabin crews while providing services."
缺點： "They lost my bag. I made sure to check with the attendant multiple times to make sure my bag would be on the flight to Bali and they confirmed it would. When I arrived in Bali, I was notified that my bag was still in China. They had over 12 hours to make sure my bag would be on the flight"
優點： "Politeness of staff"
缺點： "Horrible to be downgraded both times between Guangzhou and Delhi."
優點： "Excellent pilot. Good skills. Steady take-off and landing."
缺點： "Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously."
優點： "Great flight, left on time, flight attendants very friendly and always smiling. Good goodand we arrived early."
缺點： "I paid the seating selection and seat was assigned. The southern airlines changed my seat, didn’t fulfi my requirements. Didn’t do anything to comfort me."
優點： "The aircraft looked newer. Toilet was a bit roomier & appeared generally cleaner compared to same flights I’ve taken before. Seat in economy seemed more comfortable. I asked for aisle seats with no problem. On one leg, asked for premium seat (more leg room) & was provided with no problem. Noise level seemed lower. Snacks were at the galley when needed. Food was generally good (I usually feel nauseous with smell of airline food, but didn’t feel it). On one leg, asked for just fruits (instead of the regular meal), & attendant offered 2 apples (apparently personally brought by an attendant)."
缺點： "The flight attendants don’t speak much English, so you couldn’t carry a conversation to pass time. Couldn’t get the English audio on movies to come out. One attendant kept limiting the wine serving on my small cup."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點： "Only allow one piece luggage."
優點： "Friendly cabin staff."
缺點： "Choice of movies was poor."
優點： "Friendliness of Crew."
缺點： "Business class seats could do with an update. Entertainment - movie selection could with an update."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
缺點： "Besides the flight from Guangzhou was delayed for 2 hours due to mechanical issues, my luggage wasn't to be found when I arrived Kathmandu. This is the second time that it happened. The first time was in 2014 and it took them 4-5 days before they can locate it."
優點： "Pleasant crew On time service Good price to value ratio"
缺點： "Cannot check in online or even select a seat The IFR on my seat was not wokring"
優點： "One of the better airlines in China. Amazing staff, Bilingual."
缺點： "No entertainment. Inefficient boarding. Tightly packed seats. Barebones aircraft. Late getting up in the air. Hot temperature on the ground."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "No comment"
缺點： "I was sitting on the window seat from Guangzhou to JFK, the person sit next to me( middle seat ) was a handicapped person, she couldn't stand n was pushed in by wheelchair , I don't understand why was she put in the middle seat, I have to climb over her everytime I wanted to go out, what if there is an emergency, it would be difficult to evacuate her, she travel with another three person, middle seat was just not right for her, the crew on board should have disallowed her to sit in the midfle"
優點： "Great customer service and aimed to please!"
缺點： "The food... however the crew tried to please with what they had available."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "It was on time even thought there was a storm."
缺點： "Ok I really don't understand this. I'm from Guangzhou and CAN is home airport and China Southern Airline is pretty much my hometown airline. So basically CAN is their hub and they should have certain privileges at CAN. But every time I went to CAN to take a China Southern airline I had to take a shuttle to board the flight. Even for a huge flight like 787 you still have to take the shuttle to board. Can't they request a gate for big air crafts like this? And then the food is really bad. If you don't have to land in CAN, I would consider flying to HKG instead with Cathay Pacific."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "On a long flight I was able to sleep very well. Food was good, staff was excellent."
缺點： "They served breakfast too early. I wanted to sleep some more."
優點： "Pilots did the best, comfortable, good entertainment"
缺點： "Demanding flight attendant, delaying without notice ahead, food didn't taste good."
缺點： "Our baggages was left in Guangzhou due to delayed departure from LA"
缺點： "Crew was welcoming, but the seats are terribly cramped. The delay also pushed an already long flight into torture."
優點： "Long flight, but one of the best we've flown. The flight times make a huge difference and China Southern really impressed with their itinerary and price. The A380 may be my favorite plane now too. Kids loved the movie selection, they ate both meals and they slept in between. Can't ask for more. One child got sick during flight but the stewardesses were very helpful. Will keep them in our top options going forward."
缺點： "I was prepared to be upset at China Southern because they try to get you to pay for picking your seat ahead of time. We took our chances and they got our family of 7 seats together on all 4 legs of our flights! It's a risk, but they seem to be very accommodating to families. Don't waste the money paying extra"
缺點： "The plane was delayed by more than 1.5 hours, causing me unknowable to miss my connection flight to Beijing. There was absolutely NO EFFORT by China Southern to assist in getting us to our gate in time. I ended running through the terminal to get to the gate about 8 minutes before departure only to be denied boarding by the unknowledgeable staff. if just one person had phoned the gate and told them to hold for a passenger, I could have made my connection. Communication and efficiency is beyond horrific by the Chinese airlines. Its like living in the stone ages."
優點： "I liked the selection of movies, the staff was polite, and the flight was on time."
缺點： "The seating was cramped and the food was almost inedible."
缺點： "6 hours delay without any explanations and compensation, the transfer experience was so bad. Worst airline ever."
優點： "The service was OK"
缺點： "Could not do the online checkin for the flight. The food quality was not good & the quality of the beer was pathetic"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "The boarding was on time and organized.the crew was friendly and helpful. My seats were comfortable even though they were ecomomy class. The food was delicious and more than I expected. Finally, the movie selections were current and interesting. Honestly did not have a negative moment."
優點： "Additonal transit stop not mentioned on itinerary. No through check -in for luggage was disappointing Vegetarian meal not available evn though it was requested much in advance"
優點： "Crew very nice and helpful"
缺點： "Entertainment less chooces"
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "food, boarding procedure"
缺點： "Even airplane mode turned on, passenger is not allowed to use mobile. no private screen"
缺點： "I did not have a complete ticket until approximately 24-hours before departure and only after I called Airfare.com literally for weeks, and then finally told them I wanted to cancel. Then all legs of the trip were suddenly booked, but seats were not confirmed. I was charged a $450 cancellation fee despite the fact that they did not do their job because I was unable to trust anything they were doing, and subsequently booked my flight direct through Delta. Please keep in mind I purchased the ticket on July 3, 2016 and Airfare.com was unable to provide me a complete ticket until the night of August 16, 2016 with a August 17, 2016 departure date to China! I can honestly say this was the worst travel booking experience I've ever had."
優點： "The crew are amazing"
缺點： "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
缺點： "Hope to keep departure on time !!!!!!"
優點： "Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable."
缺點： "The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection"
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
缺點： "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
優點： "You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad .."
缺點： "How you guys gonna do for it ?"
優點： "No real problems"
缺點： "Nothing significant"
優點： "Nice flight; very comfortable"
缺點： "Short flight; so no in-flight entertainment (no problem though)"
優點： "Upgraded to business class for free and service was amazing."
優點： "Crew's Services"
缺點： "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
缺點： "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
缺點： "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
優點： "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
缺點： "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
優點： "The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China"
優點： "No problems for the price"
缺點： "Ok no problems for the price"
優點： "The number of take offs equaled the number of landings :)"
缺點： "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
缺點： "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
優點： "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
缺點： "Lounge could be improved. Does not compare to other Airlines Lounges."
缺點： "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"
優點： "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
缺點： "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
缺點： "Nobody could rearrange any flights for me, zero help!"
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
缺點： "They cancelled my ticket I had to purchase my ticket again"
優點： "Crew working hard. Seat comfort and clean restroom."
缺點： "Awful food. I basically not eating, going hungry."
優點： "Two meals plus sandwich in between were enough to keep me from getting hungry."
缺點： "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
優點： "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
缺點： "The flight was delayed by 40 minutes."
優點： "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
缺點： "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
缺點： "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
優點： "Crew was super friendly, professional and excellent!"
缺點： "The 10 hour layover :("
缺點： "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
缺點： "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
優點： "Their price"
缺點： "Delays, delays and more delays. Then cancellations after!!!"
優點： "The entertainment system the company provides for international flights is very nice. Movies and games keep you entertained."
缺點： "Flight was Shanghai to Fuzhou, 10 hour layover and Fuzhou to JFK. Our flight from Shanghai to Fuzhou was delayed for 3 hours for "inclement weather" - it was clear in Shanghai. Flight company communicated to progressive, who the flight was booked through, that the flight would be an hour late, so I received a text saying new departure time would be an hour later. This was false. After that hour the only messages we were getting at the airport were "flight is delayed, new departure time will be announced later". We arrived in Fuzhou 3 hours later, at 0300. The bus ride to the hotel provided by the airline is one hour each way, and our connecting flight was 0900, so it was a waste of time to try to get to the hotel. This means we just stayed in the airport all night and boarded our next 15 hour flight with no sleep, no shower and nothing to eat. Customer service for flight would announce turbulence every 3 minutes, even after plane was having turbulence for 10-15 minutes. This freezes entertainment. Etc etc. many other small disorganized things as well."
優點： "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
缺點： "3 hour delay, with no explanation given!"
優點： "Boarding was pretty quick."
缺點： "Seats were quite uncomfortable. Not much leg room."
缺點： "1) I asked for a window seat so I could see Hong Kong on the air. They put me in the row in front of the wing. No window! 2) Almost constant announcements about seatbelts and electronic devices, not loud enough to actually understand, but just loud enough be annoying. 3) Flight crew go down the aisle with the grace of drunken rugby players. On the return flight I sat on the aisle and got positively battered. I don't work for an airline but I can walk up and down the aisle without touching anyone! 4) The morning meal was a bottle of water, a bruised banana and a piece of bread with what smelled like dog food inside. Revolting. The meal on the way back was ... the same! Give me real food, a snack or nothing at all. It's only an hour flight. 5) On the return flight we sat at the gate for 40 minutes. No explanation or apology. 40 minutes late on a flight that was only an hour... 6) I had to ask for an arrival card as we descended. They could have been given out while we were sitting at the gate doing nothing for 40 minutes. 7) The only "entertainment" was about 15 minutes of commercials. My boss booked this flight for me. I will not fly with them again. They were so incompetent and overmatched, on a flight that was only an hour. I was embarrassed for them."
缺點： "The fact that I was not able to get on my flight because I didn't have a visa after I called the airline over a week before my flight to ask about it and they told me I didn't need one. They told me I would get a temporary 72 visa upon arrival in Fuzhou but when I went to check in this was not the case. Now they won't give me any money back for that flight or the one I had to buy to get home. It was their fault I was not on the flight and they won't own up to it. I will never fly with them and I will do my best to let others know that they shouldn't either"
優點： "Meals and food was really good"
缺點： "It was hard for me to find the right building number if it was given online. Check in online system and a reminder on time would be great!"
缺點： "Xiamen air doesn't allow advance check-in and boarding passes. It makes it inconvenient in Korea coming back to Xiamen."
優點： "great service in business class"
缺點： "food selection could have been more westernized!"
優點： "Business class was comfy"
缺點： "Movie choices could be better"
缺點： "There is no baggage transfer for international connecting flight. No hotel is provided from the airlines for international travelers, transit time is 12hours"
優點： "On time! Great service."
缺點： "Only slight disappointment is they couldn’t arrange a limo because I was outside the two day window. They did have a limo waiting for me in the way back, when I didn’t need one!"
缺點： "Flight was delayed for 2 hours without advance notice. For a 4:30 am flight. Passengers were already at the airport around 2am. Only to depart at 6am. No sleep. No food and very uncomfortable. Would be better to give heads up ahead of time"
優點： "Crew is nice and helpful."
缺點： "Seats are distinctly too small in both directions."
缺點： "Vegetarian food is terrible. Also no variety"
缺點： "The service is terrible workers are rude. I will NEVER use this airline again."
優點： "Having to take a shuttle to the plane is ridiculous."
缺點： "Crew was not that friendly. Seats were fair."
優點： "Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation..."
缺點： "Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster"
優點： "Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight."
缺點： "Lots of turbulence over the Pacific Ocean but that wasn't the airlines fault. Maybe pilot could have flown at a higher altitude to avoid it."
缺點： "Had to take buses on and off the planes in Shanghai. Added at least 20 minutes each way to the process and it was very uncomfortable to be squeezed in a bus waiting to get “full”"
優點： "I like that china eastern upgraded their planes and they have individual entertainment in each seat. I like that the plane is newer and clean and nice crew"
缺點： "The food is gross and needs to be freshened up but i like that they do feed you a lot"
優點： "Great crew, good service , good food."
缺點： "No wheelchair lift to door, had to climb stairs and stop several times to rest on stairs to plane door."
優點： "Poor costumer service"
缺點： "I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket"
優點： "Loved the service and entertainment packages on the big screens. The meals are abundant."
缺點： "The provided headphones combine background music and sound equally with vocals drowning the latter out making the audio experience unbearable. I had to use my own headphones for quality sound."
優點： "Didn’t try either of these."
缺點： "Baggage policies were very restrictive."
優點： "The crew was nice. Too late to eat dinner, so I cannot comment on the food."
缺點： "As usual, flight was late with no updates on the new time. The only airline I could tell that was diverted to another airport due to weather. Incredibly bad luck, or just laziness, I’m unsure, seems it’s usually China Eastern that this happens to. The gate was changed, or so we thought, but it was back to the original at boarding. The flight parked a long way from the terminal, even with travel weary people on board (4 hours late getting in, after 11pm) and we had to take a bus to the terminal, then wait an hour for immigration as it was late at night. Sorry to complain, but this seems to be a trend with CE. You get what you pay for."
優點： "They made an effort to make sure I sat with my children. Last time they didn't and it turned out badly. We had a much better experience since we were sitting together."
缺點： "This is the second time I've flown with China East and the second time we had a major delay. This time was only one and a half hours. Was frustrated because they didn't explain why that was."
優點： "2 meals included and a glass of wine! Makes the 8+ hour flight easy. The flight crew was very nice. My personal headphones worked just fine for the in-seat entertainment options."
優點： "The staff were helpful and the flight was flawless."
缺點： "Long lineup and online checking was pointless."
缺點： "We didn't land in Clark but landed in Manila instead, 3hours away from Clark."
缺點： "Worst flight experience I’ve had"
優點： "Nothing about this flight is terrible, but the service and food definitely fits the lower price bracket."
優點： "boarding, entertainment, flight, and crew were pretty much the same as any other airline."
缺點： "airline did not pre-process the passengers for automated flight transfer at shanghai airport. everyone had to wait about 1.5 hours to talk to an agent to transfer"
缺點： "I don't think one was able to check in on-line. There was not sufficient reason it won't process so I just went early to PVG."
優點： "Price was great - the aircraft was new"
缺點： "food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly"
優點： "One membre of the crew"
缺點： "No veg meal"
優點： "Still an excellent experience with China Eastern, but never imagined they would provide a meal with just a 2.5 hour to Hong Kong from Shanghai. Haha this would never happen with Delta or United."
優點： "New Plane, nice and friendly crew."
缺點： "Kayak doesn't give the gate or terminal on reservations, that means it is a mystery. China Eastern changed terminals in Shanghai and there was no warning in the reservation. This part of the experience needs to improve"
缺點： "Seats are very narrow space in this plane"
優點： "Never taken"
優點： "The flight attendants were attentative and try their best to respond to your needs even though they barely speak English. Seats were so small. Barely reclined. Little leg room. The food was delicious though."
缺點： "The seats. Everything was so compact. I am short so I made it work even though it was sometimes painful. Not sure how a tall person could do it."
缺點： "They rescheduled my flight by 14 hrs and did not inform me. I reached airport at night and there was no staff present. I was told by another airline's staff that China Eastern staff will come in the morning. Due to this I lost a whole day of work & salary."
缺點： "The service on the plane"
缺點： "China Eastern airline is the least friendly and irresponsible airline that I have ever used. The crews completely screwed me up on the sequential travel itineraries until the last minute."
優點： "The crew on the plane were very nice. The staff at the check in somewhat redeemed themselves when I had asked for an escort to the next service counter they sent me to and to notify customs and security that I would need assistance getting to my flight. I was traveling solo 5 mo the pregnant with a 3 and 5 year old that had been sleeping in strange places and standing in line after line to get us home for 2 days. They got us through efficiently expediting us through lines to get us to our gate as they were boarding, I had never been so glad to leave an airport so much in my life."
缺點： "The service/ check in at the domestic terminal Was extremely chaotic and haphazard. I was directed to the international check in desk where it didn't open until 8 am and our flight was at 9:05. I and some other travelers waiting had an issue with a women at the international terminal where the service people would not call security or escort her from the area where she was making other travelers feel unsafe and uncomfortable. When finally checking in after waiting 2 hours for the counter to open, I was told to go to another service counter to check in."
優點： "The price was phenomenal. Seats were comfortable. Timeliness was good."
缺點： "Limited English movie choices. Limited English of crew."
缺點： "No dislikes, all was straightforward average"
優點： "My only real good experience was my last flight from Shanghai to Los Angeles. Our flight was actually on time. Everything from boarding, to take off. The staff was really attentive and the food was tasty."
缺點： "3 out of 4 flights were delayed. One flight, the plane was on time and we boarded according to schedule. But for some reason the luggage was late. As a result the plane missed its departure time with air traffic control which delayed the flight an hour and a half."
優點： "Service was wonderful and the flight was peaceful and faster than we anticipated (10 hours as opposed to 12.5 that our confirmation said)!"
缺點： "The first leg of the flight from Osaka to Shanghai was about an hour late taking off which caused us to have to run to our connecting flight to SFO. It was a bit stressful and we weren't sure we were going to make it."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
缺點： "Long line at the security checkpoint"
優點： "Not a full flight, seat next to me was empty which was good for a 12 hour."
缺點： "Better selection of movies, real window shades instead of the transparent ones."
優點： "Crew was alright, food okay, leg room acceptable. Good part, plane was so big that enable us to pick and choose where to sit."
缺點： "For instance be more careful with the luggage. They lost my luggage and don't know where it is."
缺點： "Flight was delayed, again!"
優點： "The flight arrive on time. The airline did all they could to accommodate late passengers and even held back about 10 minutes because of the long lines at customs. Despite holding back they still manage to get us to our destination on time."
缺點： "The entertainment was lacking severely however since this was a Sunday morning 7 AM departure most everyone on the plane slept so it was not an issue."
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
缺點： "The flight should be on time"
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
缺點： "Sat on the runway for over an hour."
優點： "The crew were very attentive. Lie down seat"
缺點： "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."
缺點： "thank you for all services"
缺點： "For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns."
優點： "Boarding was very easy. Staff were very pleasant"
缺點： "Both meals were terrible. Bland and tasteless"
優點： "TICKETING, Leg room"
缺點： "Boarding, Flight amenities & entertainment, imited English"
優點： "It took me home."
缺點： "Mediocre food, obnoxiously long boarding and decent process, dated plane, limited leg room compared to competitor flights, apathetic attitude of staff and depressing mood on board."
缺點： "No personal entertainment but a lot of leg room"
缺點： "Horrible staff. I ordered wheel chair and was told to follow one other person instead. There were about 10-15 people who needed wheel chairs following one person on foot...Food was horrible too.."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
缺點： "No tv on this flight. Kinda sucked but hey, first world problems. Overall it was just fine"
缺點： "Food was overly sweet and not much.. Flight was one hour late landing. Luggage took an hour to be delivered from the plane to passengers."
缺點： "Not enough time to transfer due to delay and staff wasn't helpful"
優點： "Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!"
缺點： "The food was aweful, but it's airplain food, usually it's aweful..."
優點： "Everything but entertaiment on board. Very vas audio."
優點： "Food was pretty good, staff was attentive and helpful, amenities were nice, if unremarkable. The airfare was incredibly inexpensive!"
缺點： "The "electronic devices must be off" rule is stupid. Most airlines allow you to have phones on once we're at max altitude and many even offer in-flight wi-fi at a cost, which would have been great on a 14 hour flight. Huge miss on the part of Air China. Also I understood that I was supposed to get a complimentary hotel for my long layover but the U.S. office didn't actually reserve it like they said they would so I had to pay out of pocket. Another huge miss here."
優點： "I have a walking disability Air China disrupted so many passengers to meet my needs and I was amazed at how friendly all the crew where and actually cared about me. Food was awesome"
缺點： "Never could figure out the Wi-Fi I thought we had on flight."
優點： "Flight was on time"
缺點： "Food, cleanliness of airplane"
缺點： "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."
缺點： "No entertainment because no individual screen for movie"
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "Very courteous behaviour"
缺點： "While the experience of flight was excellent, the missed flight to SFO led to severe inconvenience.The bus arranged for hotel was delayed,all heavy luggage had to be carried inside bus leading to hardship and severe personal strain as the did not have the capacity to accommodate all luggage. The extreme strain caused lasted during flight to SFO. It is suggested that due care needs to be taken of elderly, passenger with children etc.pl avoid such traumatic experience of such transits. Except for this rest of the experience was excellent."
優點： "The flight and service itself was good and the flight attendents were very kind and orderly for having to care for so many people"
缺點： "The touch screen didnt work on my chair and when i reached my final destination the airline said they have lost my luggage and are trying to find it. That was three days ago"
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
缺點： "Service is very bad and lot of delay."
缺點： "Delayed for 2.5 hours."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
優點： "huge delay without an explanation"
缺點： "The flight attendant shoved me down the aisle with a drink cart. Mobile phones cannot even be looked at, even in flight mode, because of outdated policy. Staff is generally rude. The entire plane was spitting, clearing their noses with loud noises, and chewing with their mouths open. Basically, the perfect airline to display one of the rudest cultures in the world."
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
缺點： "I'm soooo upset about the service after my flight canceled. 1.the staff ignored me when I asked if I could have a VIP to rebook my tickets earlier because my mom got cancel and was going to do the surge . But he went away and never came back, no any response of YES or NO. 2.I don't know why the airline company still need 11 hours to rebook the tickets with all our flight information and our passport liscen numbers already , making us waiting till 3 am at the airport. 3. I asked my boyfriend to talk to the staff on phone, and the staff told my BF that he didn't know my English was not good. I said to him loudly that I had told him , but the manager besides said "don't shout at my staff"to me, even without asking me what happened . I don't think that was a good attitude for the service department, especially to a foreigner. My email address is Chentongtong@wku.edu.cn"
缺點： "My baggage did not arrive in manila with me. It takes 4 days before I recieved manila personel are not helpul at all. When I ask them the statuse of my bag they dont know and they said they said they well call me buy never recieved the call when i call them they said they have it but it take 6 days to be delivered. I told them only in the philippines take that long. Butom line they are very rud to me nor welling to help."
優點： "Boarding was very smooth and easy. Seat was uncomfortable ."
缺點： "I like to use my device to listen to my music & game but not allowed even during flight."
優點： "Everything was pretty average; no huge pros or cons."
缺點： "Most of what they played on the screen were commercials; that was pretty annoying."
優點： "New planes n clean cabinet nice service."
優點： "Bought the tickets on kayak/priceline and could not get seat assignments or boarding pass except when we arrived at the airport 2 hours before our flight. Fortunately, all we needed to show the Air China desk was our passports and they checked us in and also asked us what seats we preferred. We had no problem getting an aisle seat."
缺點： "It's no frills. No entertainment in English. I can't remember if they gave us a meal"
優點： "I liked the room on the airbus jet more than the room on the Boeing jet going over to Begging we were in a 737 that was squeezed sideways.. I liked the spac3e tha5t one less seat across provided."
優點： "As the standard for the Asian airlines, the service was impeccable, the flight attendants were on call, and did their very best to make sure everyone was satisfied What really impressed me, before the flight and during check-in, my friends of 4 were all placed as close together while still upgrading our seats. I'm pretty sure we just asked if upgrades were available and the guy at the counter gave them to all four of us complementary. Outstanding way to get return customers. ."
缺點： "The food was par, it wasn't bad by any means, it just looks too much out of a box, however, I will not complain as the flight price, quality and service were beyond expected."
缺點： "Company website does not work and cannont do check in ahead of time."
優點： "Not very comfortable"
優點： "Front Business class cabin solitude only 2 rows."
缺點： "Dirty seats and aircraft, Do not think it was even cleaned between flights. food was atrocious with no alternates. Crew allowed children to run around in upper business class, even during taxi, take off and landing."
缺點： "We got problem when checking in, there was a group of people that didn’t allow us to do check in, and forced us to pay some amount to have another flight. Then we mis the flight. This could never happen to us or anyone but it did to me! We have to book new flight back to Bangkok. If Kayak authority see this message, please guide if we could have any compensation from missing the flight. We totally disappointed with Shanghai airport Thank you"
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
缺點： "Plane is too small and bathrooms small chaotic bording"
優點： "The service was great, fast, kind. They were very accommodating."
缺點： "It is a subsidiary of another airline, hard to check in online. Was all in Chinese, difficulty confirming flight after super typhoon."
優點： "Nice new airframe, for what that's worth. Attentive staff."
缺點： "Food is horrible. It just is. Nothing enjoyable about it. Inedible. Legroom on absolute lowest end of what's tolerable for this duration."
優點： "Being fed twice was nice. Good selection of movies."
缺點： "Food was not so good. Was no vegetarian option so pack ahead if you are vegetarian/vegan."
缺點： "I had a problem with baggage. A well packed liter of olive oil had 3 different packing materials to protect it. I found a gaping hole in it. There was nothing sharp that could have caused it. Several things in addition to the suitcase were damaged."
缺點： "Full flight but not a lot of leg room for tall people."
優點： "Boarded well."
缺點： "A three hour flight should have TV's for entertainment."
優點： "Quick flight. No frills."
優點： "I had read complaints online about flights being late and disorganized. But every thing was great. Super nice staff."
優點： "Had a perfectly fine experience flying China Eastern. The staff was pleasant and helpful. My seat was comfortable. And the plane took off and landed on time. After reading negative reviews, I had low expectations for my CE flights. Glad that they were beat!"
缺點： "The food way okay, but I wasn't expecting much because airline food is alaways just okay."
優點： "Once in the plane the service and food were good."
缺點： "My way to Phuket I connected in Shangai and my checked bags went all the way through to Phuket. However, on my way back, I had to get my bags in Shangai, go through immigration, go check-in again completely outside the gates, check my bags again, go through security again. After an hour flight to Quindao, I again had to retrieve my bags, go through immigration again, go completely outside the gates and check-in into my flight again, and go through immigration and security again, all in order to get from Phuket to San Francisco. Although the flight was cheap and not bad once you are on the plane, I am not flying with them again due to these extra connection hassles. Also, as others have already pointed out, the website is useless, no way to contact anybody. The baggage information on the website was different from what they told me at the airport, probably because their partner in Thailand does not honor the international bag rules of China Eastern (I also had to re-arrange my bags because of this)."
優點： "Small seats uncomfortable Too hard, No entertainment"
缺點： "Seats very uncomfortable"
優點： "The food was ok and the movies and seats were good"
缺點： "None of the crew spoke English"
優點： "I like the space and roominess"
缺點： "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
優點： "Decent plane but kinda of older"
缺點： "Older plane - not very new. The business class lounge could use an upgrade too."
缺點： "When updating flight info they only spoke Chinese in a new York airport. Complained to tsa they said it's not their jurisdiction. Tsa employees caught 0 terrorists so far tsa agents were arrested over 800 times mostly for theft. Therefore tsa = terrorists. Get rid of them they are the terrorists just like the gop Guardians of Putin party."
優點： "Everything was great!"
缺點： "Its been a week and still no refund I bought a ticket that needed a visa for a 2 hour layover. china eastern is puckered butt hole filled with fried pork"
優點： "All-around is was a pretty decent flight."
缺點： "Over 24 hours to reach my destination."
優點： "Check-in people at LAX were courteous."
缺點： "Return flight from Busan first leg was announced delayed even though we later learned they knew there was a tropical crossing our path. Very poor communication re: our rerouting options for missing the connection. Return flight was ultimately cancelled and we took another flight with another airtline to get home to LA. To-date the airline refuses to refund our tickets for the return flight that they cancelled, and consider us no-shows for whatever alternative route they had in store, which would have delayed us by more than 24 hours."
優點： "NOt much"
缺點： "Class was very poor, I bought a First Class ticket and seats were barely Delux Economy. Food was weak at best,"
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
缺點： "They Cancel de flight without any advice,....made us go to the airport at 05:00 in the morning to find out that you giy have canceld or over-sold the flight,...therefore I had to buy another flight to Shanghai in order to catch the airplane to Los Angeles..."
優點： "Easy flights with good service."
缺點： "First flight departed late causing me to almost miss my connecting flight."
缺點： "Can't list it all here. You will be receiving an email from me. This has been the worst travel experience I have ever had and this airline continues to make it worse. Never again."
缺點： "Lack of professional knowledge about connecting. Flight, poor ability to provide solution for passengers with ID problem."
優點： "The courtesy of the cabin crew"
缺點： "The waiting delay at incheon"
缺點： "Flight was delayed because of air traffic in SH and no info given on how long. Eventually took off 2:10 late and led to missed connection to Japan. Instead of a first night in Osaka, I'm spending it at a hotel near the Pudong airport. China really needs to get its act together on airline timeliness."
優點： "Smooth ride"
缺點： "Didn't give immageation ticket"
缺點： "Kiwi.com accidentally booked me on a flight for the wrong date. I was not able to board my flight to Bangkok and I am currently stuck in Beijing. My Chinese visa expires today and I face serious penalties if I overstay. This has been an absolute disaster."
優點： "The price was the best. Keep up the good work on that dimension."
缺點： "Flight was delayed two hours, so flight that was scheduled to arrive at midnight didn't get in until 2:00 am. With no other flights arriving at that time, it still took an hour for the luggage to come up in baggage claim."
缺點： "Flight was about two hours late boarding but other than the status board showing Delayed, there was no information about the delay or when the aircraft would be there."
優點： "Nothing horrible happened."
缺點： "Food was bad. Some of the flight attendants kept ignoring us during food/beverage service, at first I thought it was because we had a baby but then I realized they also weren't serving the guy across the aisle from us, and the only thing we have in common (that no one else did) is that we are white. Flight attendants were generally really rude."
缺點： "Chinese airlines often keep the interior beyond 22 C inside. This flight was no exception. It felt closer to 25-28 C which was uncomfortable for me as a westerner but it did not seem to be uncomfortable for the Chinese on the plane."
缺點： "One of the worst airlines. I'm never gonna take it again"
優點： "The food was great."
缺點： "The Krabi airport did not let us fly with our climbing rope and tried to have us throw it away, although there were no signs posted that we could not fly with the rope, and we had flown from Japan to China and then China to Japan on the same carrier with it. They eventually forced us to check the bag but did not allow it to be checked all the way through to destination, and did not print us boarding passes all the way through to our next destination either. As Americans we did not have visas for China and had to go through a lengthy and challenging process in the Shanghai to retrieve our bag and go through customs multiple times."
優點： "Kind crew"
缺點： "Awful food, no entertainment at all"
缺點： "Music needs to be categorized by artists, or have the artist's name shown. Thriller and horror movies should be available."
優點： "The food was edible"
缺點： "After boarding they made us sit in the airplane for three hours before taking off for unnaounced reasons. They were very unhelpful with questions or concerns of the passengers, and would not let us get off the plane (where a much more comfortable waiting area was). It was 2 in the morning, which made it worse, and I missed my connecting flight as a result. The airplane seats did not recline."
優點： "New aircraft with lots of space in biz class."
缺點： "Adequate food service."
優點： "I liked the price of the flight. You can't beat it. Check in went fairly smoothly."
缺點： "It's difficult to get ahold of anyone when you call and if you aren't 3-4 hours early, forget getting anything but a middle seat. The boarding could have been a little more organized. There was no entertainment on the flight from Phuket to Shanghai."
缺點： "No entertainment No blankets No pillows Cold flight No drinks/ service"
缺點： "I could not hear the announcements at all, volume is too low. After the flight took off for about one hour, I tried to go to the bathroom, but the seat belt sign was on most of the time."