- 想找便宜機票？25%搜尋此航線的用戶找到NT$ 5,732或更低的單程機票，以及NT$ 7,864或更低的來回機票。
缺點： "Baggage Claim"
缺點： "No wifi otherwise was great"
優點： "see SH to GZ prior flight. The same."
缺點： "Same problems. Get KFC or McDonalds to cater. No one enjoys the airline's food which I suspect is prepared on a very small budget. Even a sandwich with a pre-packaged drink would elevate the foodservice."
優點： "No..no redeeming features.."
缺點： "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."
優點： "Seat was great. Bedding good."
缺點： "Meal service was rushed with all courses being delivered literally one after the other."
缺點： "I have sent to Kayak and to priceline mentioning that the first name on the ticket has a spelling mistake and asked to help to update and this didnt happen. I have a threat to not being able to get out of philippine."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
缺點： "The seats of A380 CAN-LAX flights were little cramped."
優點： "There was no problem Everything was good"
缺點： "Learn food from Cathay pacific Add more movies"
缺點： "i had a hard time with their english, but it is better than my Chinese"
優點： "It was a newer model of the plane that I flew out with and it showed. Excellent interior, food was better than the previous flight. Very comfortable and functional for each individual . Crew were fantastic in there dealings with the passengers Overall a very pleasant experience"
缺點： "The inflight entertainment was not as good as I expected. To the extent there wasn’t anything that I wanted to watch as I’d seen the only 2 films that I wanted to watch in my previous long haul leg. TV series were severely lacking in choice as was the latest movies."
缺點： "Language skills of crew members could be improved. Dinner was ok. Entertainment was not individual by seat."
優點： "The crew was good and spoke reasonable English."
缺點： "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
優點： "All are fine"
缺點： "Choice of food should be offered"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Great connections via CAN to KTM. Comfortable seats, good food, great service. A real value. Highly recommended."
缺點： "All in all, I am very pleased. Will definitely be back!"
優點： "Helpful staff both on ground and in the air"
缺點： "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
優點： "On time"
缺點： "Same as above."
優點： "Staff was accommodative"
缺點： "There was on passenger who requested vegitarrian special but air line had no record of it.Air hoist started arguing that they did not have record. I had to intersect that it is not his mistake.It is a miscommunication.please try to solve,and she did. There are a lot of Punjabi passenger but no movie or song for their intertainment.Please if it is all possible!"
缺點： "Milk and sugar in the coffee."
缺點： "The boarding was shambles, the seats mediocre and not comfortable neither were the pillows or bedding looking clean. The staff tried but they ran out of items pretty quick. I paid for KLM and got something sub-par"
優點： "Absolutely nothing"
缺點： "2h delay for unknown reason, missed connection"
優點： "Service and food were fine. Baggage allowance was generous."
缺點： "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
優點： "Loved the good space in seating. Really appreciated it. Mostly crew were friendly and eager to be helpful. The sudoku was the only entertainment I really wanted to use on this flight but it just refused to load. Didn't really matter as I had a good book with me and really enjoyed that."
缺點： "One stewardess seemed reluctant to help me with cabin baggage. No smiles. Didn't much like the 3 hour delay, especially as my waiting time was already 5 hours, however, I'm sure your were doing all you could to get us safely to our destination as quickly as possible. These things happen."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Service was excellent !"
優點： "My China Southern flight from Chiang Mai to Guangzhou was on time, comfortable, and the flight attendants were very efficient and friendly."
缺點： "Can't think of anything."
優點： "I like food"
優點： "I like it allow an adult passenger with 2 free checked baggages,each can be 23kg max."
缺點： "The Online service is only set for Chinese who is living in China. You can not do the Seat Reservation without Chines mobile phone. You can not do any pre check-in because you are holding an Australia Passport."
優點： "Nice aircraft noise level low Entertainment good"
缺點： "Unable to use Mobil check- in asked at ticket counter for a forward seat next to exit doors because I am a tall person over 6’3 ended up with a middle seat was rushed to catch connecting flight drink service slow food is a hit or miss"
優點： "Great smooth flight"
優點： "Cabin crew support for food."
缺點： "Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies"
缺點： "the meals were not really pleasant to eat"
優點： "A lot of movies and good options to enjoy time while flying"
優點： "The English-speaking entertainment options were excellent. The side compartment by the window seat was very convenient. Staff passed around water during the extended grounded period before take off due to how uncomfortable it was."
缺點： "Poor air circulation while grounded with a more than 30 minute delay, so it was uncomfortably hot. It took me FOUR times asking for more airsickness bags, and when you are not feeling well, this is NOT acceptable."
缺點： "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
優點： "Fligths were on time"
缺點： "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
優點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days."
缺點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent ."
缺點： "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"
優點： "Excellent pilot. Good skills. Steady take-off and landing."
缺點： "Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously."
優點： "Meals and professional cabin crew."
缺點： "Seats and movies are due for an update."
優點： "Good leg room"
缺點： "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."
優點： "Service was good."
優點： "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
缺點： "Food , tv, many hours of waiting for boarding"
缺點： "It was a horrible flight for me will never travel again with you guys"
缺點： "Staff was so rude and tv is not working properly"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "I love the vegan food that they provide me."
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish it had more movie options"
優點： "The crew are amazing"
優點： "Crew was very good and professional, yes the seats were comfortable"
缺點： "I think the Xiamen knows how to run an airline."
缺點： "Hope to keep departure on time !!!!!!"
優點： "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
缺點： "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."
缺點： "The crew should speak better English. They polite and helpful but clear English is a plus value"
優點： "The crew was great, and seat was comfy compare to other European airlines seats"
缺點： "Less salt in the food would’ve been better"
缺點： "Delayed / diverted - no communications whatsoever"
優點： "The plane was very new. Good movies and tv shows."
缺點： "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
優點： "Crew was friendly"
缺點： "To many transfers"
優點： "You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad .."
缺點： "How you guys gonna do for it ?"
優點： "yes crew were amazing"
缺點： "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
優點： "Upgraded to business class for free and service was amazing."
優點： "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
缺點： "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
優點： "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
缺點： "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
優點： "food and service"
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
優點： "The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China"
缺點： "Had to process in and out of immigration then back into airport No transit area"
優點： "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
缺點： "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
優點： "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
缺點： "They require us to get the luggage and check in again tomorrow."
缺點： "Why is my passport number wrong?"
優點： "The number of take offs equaled the number of landings :)"
優點： "crew was nice"
缺點： "food was dry"
缺點： "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
缺點： "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"
優點： "Complimentary wifi and excellent crew service"
缺點： "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
優點： "I liked the price of the trip and free hotel for long transit time."
缺點： "Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem."
優點： "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
缺點： "Some obstacles with early morning arrival and communications"
優點： "The flight crew was kind..really hard working.."
缺點： "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
優點： "I like the price but best of all the service and the attention given to us by all staff members."
缺點： "Everything was great!"
優點： "Crew working hard. Seat comfort and clean restroom."
缺點： "Awful food. I basically not eating, going hungry."
優點： "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
缺點： "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
優點： "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
缺點： "The flight was delayed by 40 minutes."
優點： "Staff was friendly"
優點： "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
缺點： "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."
優點： "Crew, comfort, food, entertainment."
優點： "Crew was super friendly, professional and excellent!"
缺點： "The 10 hour layover :("
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "Crew was excellent"
優點： "all of the Xiamen staff were really great."
缺點： "Nothing that I disliked."
優點： "Flight Attendants were nice a professional Seats comfortable Meal size was quite large for economy Domestic"
缺點： "Check In Agent said my ticket was incorrect? Had to go to about three different desks with very limited English. Had a baggage overage that I was happy to pay for but would have had to go to another desk to pay. Would have missed my flight. Hand carried 8 pieces of dry cleaning through the Airport. Not customer saavy or friendly."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "Friendly, attentive, attractive crew."
缺點： "In-flight entertainment was lacking good selection of English movies."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Food was ok"
缺點： "If they spoke more English"
缺點： "They did not let me on the plane due to my middle name not being on my passport. This have never happened to me before in all my years of travel. Worse yet, Kayak (JustFly) did not give me any refund or change my flight. It was "their policy." I will never use JustFly or China Eastern again."
缺點： "terrible customer service"
缺點： "I didn't get notification that this flight was cancelled. I had to call the airlines to help me book a flight back to HK International. What happened?"
優點： "Everything was good, and the flight even arrived earlier than expected."
優點： "Staff was friendly, food was okay. The serving of hot tea was nice."
缺點： "Only filled water up to half of the cup, twice"
優點： "Didn’t provide convenience to parents with baby/toddler to checkin and boarding."
缺點： "Flight attendants are excellent, polite, warm, professional."
缺點： "Very limited English speaking programs/movies"
優點： "Friendly and very helpful staff, varied and comprehensive entertainment"
缺點： "No special boarding for business class, bus was overcrowded"
優點： "Not sure"
缺點： "I didn’t like how rude the staff was. I also don’t like the fact that my luggage was misplaced and I’m on the other side of the world without my things."
缺點： "Need to check baggage , so much trouble for no reason, it’s international flight -why can’t they check baggage once n for all?????"
優點： "Great seat"
缺點： "Not good food in Business Class. Below average."
優點： "We didn’t crash, nothing special about this company. Does the minimum work."
缺點： "Ran out of supplies, bathrooms are not kept up, extra costs for emergencies row. Disorganized boarding process (non existent)."
優點： "Though it's delayed, but boarding was efficient."
缺點： "Food was a bit nah. And no IFE on this A330."
優點： "Did not like the airline or personnel at the airport at all. Not helpful. Treated like ssssssss"
優點： "New aircraft"
缺點： "Food is boring. Crew barely speaks and understands English."
優點： "Friendly personnel. And, the computer options on the backs of the seats to use for movies."
缺點： "We were told when we confirmed our reservation seating in Bali that we had been assigned seating with long leg room. .... which we did not get. When I asked a flight attendant if the seats by the exit door were open i was told yes but it would cost 1000 cash [I assume chinese currency] or $100 US. I said I was not OK with increased charges and all through the flight the two seats were not occupied by customers. This does not equal good customer service. One of the flights was an old plane with non-functional air conditioning.."
缺點： "The seat selection that I paid Kayak for, was not honoured. Instead I got one of the worst seats on the aircraft and they ran out of food."
優點： "New planes, on time, staff actually tried hard to accommodate"
缺點： "Western Breakfast wasn't great"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "The crew frequently offered dr8nks in between meal service."
缺點： "I did not enjoy the food. There were not non meat options."
優點： "clean plane, good crew, good food."
缺點： "The smaller plane on this flight was being pushed around by the hough winds."
優點： "I liked all the service but I missed my flight yet I was only 50 minutes before and was forced to book another flight to catch up when all I had to do was be helped to make it on the first flight."
優點： "Well worth it. Strongly recommended."
缺點： "Bathroom was a bit dirty."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Pretty good entertainment choices, attentive staff"
優點： "Crew was friendly and spoke English."
缺點： "Seats are hard like rocks."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "It wasn’t a flight I had to catch the high speed light rail and two buses; therefore, I’d say that this flight was false advertisement and should be corrected for future travelers."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "I could not use my phone on the flight even pin airplane mode."
優點： "Great selection of entertainment. Lots of good movies to watch. Seats were pretty comfy."
缺點： "Phone must be turned off for the entire duration of the flight. Entertainment system had a lot of technical issues"
缺點： "Not very reliable, flight was not on time, airline food made me nauseous and sick"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "Good price but ordinary service unless jollied along and the range of food and drink for business class - poor"
優點： "Service was good."
缺點： "Was an hour late without much explanation."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "The in-flight service was on the same level as any international airline."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Late boarding/departure (40+ mins delay). Poor food quality (no choices). Insistence on having all phones turned off during the ENTIRE flight, and having flight attendants enforce that rule, which is an archaic policy that no self-respecting airline does anymore."
優點： "The crews were amazing, quick services."
缺點： "The transfer waiting time is too long, 7-9 hours. The plane took off and landing were a little rough."
缺點： "Different site next time"
缺點： "Serve water more frequently in between the 2 meals"
優點： "Front Business class cabin solitude only 2 rows."
缺點： "Dirty seats and aircraft, Do not think it was even cleaned between flights. food was atrocious with no alternates. Crew allowed children to run around in upper business class, even during taxi, take off and landing."
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "No problems"
優點： "We got food (unexpected) and the seat was mildly comfortable. I don't feel like I can complain. The staff were nice and the trip relatively short. I liked it."
缺點： "There was basically no entertainment. Only a small screen but I could not read the English subtitles and I could not hear the audio either. I brought my tablet, but the flight would have not been very tolerable without it."
優點： "Clean plane, courteous attendants"
缺點： "The 45 minute bus ride from the gate to the aircraft....."
缺點： "Our passport numbers were not attached to the reservation and caused significant problems and we almost missed the flight."
優點： "The business is great at affordable pricing. The food is good."
缺點： "The food may need to improve with more choices. There is limit choice ."
缺點： "Full flight but not a lot of leg room for tall people."
優點： "Boarded well."
缺點： "A three hour flight should have TV's for entertainment."
優點： "The plane boarded quickly and took off early."
缺點： "Food was bad. Entertainment was bad."
優點： "The flight was pretty much on time. Only one hour late. My expectations are pretty low with this airline now."
缺點： "Plane was so old there were no TV’s. Five hour flight should have some form of entertainment. The snippy flight attendants yelling at the small children who have to use the bathroom when the attendant doesn’t think it’s the right time was not entertaining at all. Is the snippy attendant a China Eastern thing or an anorexic ex-model who has to earn a dime any way they can? So rude."
優點： "The flight attendants were very concerned to make sure I and others were comfortable throughout the flight"
優點： "The plane is very modern, clean and fresh. General procedures of check-in and boarding were smooth. Food is definitely very good for a regional flight - good choice of entrees."
缺點： "Lack of English language abilities from the airline staff. Small choice of beverages (a tiny glass of red wine only is offered to the meal, otherwise you're sticked to water mainly), entertainment on a 5+ hours flight consisted of a couple of Chinese movies on a main screen, flight attendants retreated themselves to the galleys after the meal services on both PVG-KUL and KUL-PVG flights"
優點： "smooth flight"
缺點： "My flight from Changsha to Shanghai was cancelled and I didn't fine anyone speaks English even the China Eastern Airline employees at the airport , even there was no one trying to put me and my son on another flight !!!!!!!!"
缺點： "Kayak website cheated me ! I did search for 10jan , but in the bottom of results they brought me flights for 13 jan also . I've booked one , and finally that ticket i lost .. Thank you kayak - no more business with you !"
優點： "The crew was friendly"
缺點： "The food was horrible, the flight was also delayed And the entertainment was very poor. I will never use this company again"
缺點： "The airline did not ticket us all the way to Tokyo from Krabi. We were forced to go through customs in China which took over two hours to pick up bags and then get another ticket to Tokyo. Airline needs to partner better with Shanghai airlines so that tickets and bags can go from departure to destination"
缺點： "The flight reeked of smoke as if there had just been a fire or someone was smoking on board. It aggravated my allergies. My seat also did not recline"
優點： "I was able to upgrade to sky priority and tot business class. Saved me a lot of time and to not have to stand in line. Great service over all."
缺點： "The airport did not have a kiosk which was not convenient and created log lines for check in."
優點： "The food was ok and the movies and seats were good"
缺點： "None of the crew spoke English"
優點： "NOt much"
缺點： "Class was very poor, I bought a First Class ticket and seats were barely Delux Economy. Food was weak at best,"
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "everything was pleasant, from flight attendants to comfort thank you"
優點： "nothing i am not a fan of this airline and the only positive is i will never have to fly with them again."
缺點： "The food was awful, the service was awful the flight attendants would purposely stop and tell me to turn my phone off even though everyone else had theirs on. My flight from Hong Kong to Shanghai involved sitting on the tarmac for 5 hours creating an incredibly horrible experience and forcing me to miss my flight back to Tokyo. When i finally arrived at shanghai the workers yelled at me saying i missed my flight i had to explain to them multiple times that my flight was delayed. When they finally found out it was delayed they gave me a flight the next morning and a free night in a crappy hotel. Will never fly again"
缺點： "The plane was delayed on the tarmac for an hour and a half and got to BKK after 11pm, way too late. To their credit, he crew served drinks and food during the wait.."
優點： "Food was great"
缺點： "No phone policy even on airplane mode which isn't even logical, plane was not very comfy"
優點： "Plane was comfy and service was great"
缺點： "Took an hour to receive our boarding pass when there was no line and they failed to effectively communicate what was taking so long. Also the plane ride was very boring because they don't allow items on airplane mode never take a long flight with China Eastern"
優點： "Easy flights with good service."
缺點： "First flight departed late causing me to almost miss my connecting flight."
缺點： "Lack of professional knowledge about connecting. Flight, poor ability to provide solution for passengers with ID problem."
優點： "Nothing. The flight attendant was kind. That's all"
缺點： "Everything else. 3 hour delay. No information, apologies or attempts to resolve questions. Food inedible. No IFE system working in Biz class. No headphones. Can't recommend to anyone."
缺點： "Flight was delayed because of air traffic in SH and no info given on how long. Eventually took off 2:10 late and led to missed connection to Japan. Instead of a first night in Osaka, I'm spending it at a hotel near the Pudong airport. China really needs to get its act together on airline timeliness."
優點： "Smooth ride"
缺點： "Didn't give immageation ticket"
優點： "What good is about flight departure is on time , Flight is not delay like other times. It's unbelievable"
缺點： "Cebin Crew from the ground and on the plane are rude, not nice , yell and not welcome. Food is one choice, dry, no qulaity, smell bad with rice. Entertainment with 8" Monitor of cinema for share ."
缺點： "Kiwi.com accidentally booked me on a flight for the wrong date. I was not able to board my flight to Bangkok and I am currently stuck in Beijing. My Chinese visa expires today and I face serious penalties if I overstay. This has been an absolute disaster."
缺點： "Very uncomfortable seats, butt hurts after a while. Seat heads didn't adjust at all, so even harder to sleep comfortably."
缺點： "The first leg of my flight was cancelled 24 hours before takeoff and I was given a Chinese website and invalid phone number to call. No one contacted me to reschedule, I had to call two travel agencies and then the airline directly who also asked me to call a different invalid number. Finally a Chinese speaking friend found a number online that worked and the flight was able to be rescheduled to an earlier one requiring me to spend more money getting to the airport. At the airport the earlier flight was delayed an hour to the original flight time. Disappointing."
優點： "male flight attendant helped me store my bags in the overhead compartment."
缺點： "Delayed departure on the tarmac, started a good movie and then didn nkt continue during flight. Poor entertainment choice."
缺點： "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"
優點： "Colour of the seats"
缺點： "Food was rubbish Air con Random lights on / off; yellow / blue Delay"
優點： "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
缺點： "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
優點： "Nothing horrible happened."
缺點： "Food was bad. Some of the flight attendants kept ignoring us during food/beverage service, at first I thought it was because we had a baby but then I realized they also weren't serving the guy across the aisle from us, and the only thing we have in common (that no one else did) is that we are white. Flight attendants were generally really rude."
優點： "Comfortable seats, legroom, I'm over six feed. Staff was great."
缺點： "Food was just snacks. Flight was only four hours. No personal entertainment. They did play a movie however with English subtitles. Plane was delayed indefinitely, then, took off immediately. Almost went tonthge bathroom and missed boarding."
缺點： "Chinese airlines often keep the interior beyond 22 C inside. This flight was no exception. It felt closer to 25-28 C which was uncomfortable for me as a westerner but it did not seem to be uncomfortable for the Chinese on the plane."
優點： "Always dependable. I witnessed staff working hard to help people get on flights that were overbooked due to spring break."
優點： "The flight crew was nice and attentive and in terms of comfort is was just fine for a 4hr 30mim flight. It was a small plane but no big deal for that amount of time"
缺點： "I really didn't enjoy the food or entertainment. Food as always is just a matter of preference and plus it's air plane food so I guess there is no point in overly critiquing it. I will say they give you a pretty large portion size so if you like the food you are in luck. I did not like the entertainment. They ran two movies everyone had to watch, this would normally not be a problem as I would just listen to my own music or audiobook or whatever I downloaded but this airline does not let you use your smart phone at all during the flight even when on airplane mode."
優點： "I like that we got a snack it wasn't much but it was okay"
缺點： "They couldn't check my baggage through to Calgary so I had to pick it up at the Shanghia Airport which was a massive hassle! Making my trip far more difficult then it needed to be. Also there were no movies or any type of entertainment."
優點： "Crew was pleasant."
缺點： "Boarding process is a free-for-all for line up and delays at the terminal for late boarding were never explained."