缺點： "Baggage Claim"
缺點： "As far as I could tell my son, Damon Barksdale booked this flight through Just Fly. He was killed June 2 in a car accident. I canceled this flight about july 2zIt has been painful and emotionally frustrating to be reminded so many times about his final trip which was to China."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Crew excellent."
缺點： "Seats super small."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "On time"
缺點： "No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored."
優點： "Pros: Very pleasant and helpful crew flying back."
缺點： "Cons: Small seats, food was scarce and mediocre (considerably better on our flight away versus coming back). On flight to China, crew were quite curt. The in-flight entertainment was low-quality--both my and my partner's tvs were broken for our return flight."
優點： "Planes are newer and clean. Seats are okay. The IFE system is great!"
缺點： "The food is below standard. For a globally resurgent airline, CZ should focus on serving international cuisines for the global population it is now serving."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "After reading reviews on trip advisor about some specific problems such as customer service and food options, I am happy to say that my experience actually excelled in these two areas. I will be flying with China Southern again."
缺點： "The same things everyone doesn't like about the common flying experience, extended to a 15 hour flight."
缺點： "Didn’t receive the special meal that was ordered"
優點： "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
缺點： "I loved everything about this flight!"
優點： "FOOD ON FLIGHT IS GOOD."
缺點： "DELAYED FLIGHT, IDENTIFIED REASON - BAD WEATHER - A LIE. THERE'S NO BAD WEATHER. MISSED CONNECTING FLIGHT BY 2 HRS. REBOOKED 24 HRS LATER. CUSTOMER SERVICE BELOW AVERAGE. EXAMPLE REBOOKING STAFFS CONFUSED AND NOT CUSTOMER ORIENTED. WAITED FOR HOURS (4 HRS), DRINKING WATER NOT AVAILABLE. LEFT ON OUR OWN GOING THRU IMMIGRATION AREA, AND FINDING ACCOMMODATION COUNTER FOR HOTEL. HOTEL, WORST HOLIDAY INN I'VE EVER BEEN, MOSQUITOS ALL AROUND, FREE 2 ROOMS (#541 & 543) PROVIDED - RM 541 NEVER OPENS DESPITE RESET 2X. VERY VERY POOR WIFI ACCESS - UNABLE TO COMMUNICATE THE OUTSIDE WORLD TO ADVISE DELAY ARRIVAL. SO FRUSTRATING. THANK YOU FOR READING."
優點： "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
缺點： "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
優點： "Never flown this airline or even come to this part of the world before this trip so had no expectations. But the flight crew was super helpful, courteous, food was good, and flight was pleasant with good entertainment."
缺點： "They didn’t have sparkling water!"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Amazon A380 flight, great service by the flight attendants."
缺點： "Unable to check in online."
缺點： "The movies weren't working. They served one glass of wine. The stewardesses didn't seem to be interested in any issues."
缺點： "Only allow one piece luggage."
優點： "Business class & price"
缺點： "Service for food. Our whole section was not served dessert."
優點： "Not crowded."
缺點： "Waited three hours at Shenzhen airport before I could check in for my flight. Then waited two more hours in a dismal VIP lounge."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Very happy with the Crew and cleanliness of the Aircraft. Had an overall pleasant experience."
缺點： "Seats were quite uncomfortable and the entertainment could have been a little better."
優點： "very good service both on flight and on the phone"
缺點： "the connecting flight from Guangzhou to Xiamen delayed for 2 hours, which made me waited in Guangzhou for 8+ hours."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "I was especially impressed by their punctuality especially given that most flights out of China are delayed."
缺點： "The food was not very good. The dessert tasted artificial but I suppose for airplane food it could have been worse."
優點： "No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks."
缺點： "Lounges a bit sparse and.no vegetarian snacks."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Great crew and excellent entertainment onboard."
缺點： "The flights was delayed."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
缺點： "I was transferred to Guangzhou first without prior notice."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "Nothing at all was a horrible experience for me and my family"
缺點： "I hated everything about it. The staff was rude and pushy. The plane smelled bad."
缺點： "Horrible food. No beer. Poor selection in entertainment"
優點： "Crew was friendly and helpful at all times."
缺點： "On boarding the cabin was very hot, after everyone was seated and doors closed we were informed the Air conditioning was broken and we could not take off -over 90 minutes in extreme heat, no air circulation whatsoever. The crew did their best to give out water and keep people from passing out. Once in the air flight and air temp was ok."
優點： "I boarded and got seated"
缺點： "Asking about general seating question and boarding agent just kept saying "ok, ok, ok boarding soon you wait."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Nothing special"
缺點： "I felt like I wasn't able to get enough water to drink. They seem like they didn't want to be bothered."
優點： "TONS of movies to watch on my 787! My friend who took a different international flight on the same airlines"
優點： "Good service"
缺點： "Food no good"
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "We had to be rushed from one terminal to an other. The airport seems scattered."
缺點： "Read above..."
優點： "I love the in flight move and the Stewart's was just wonderful I love everything about the flight"
優點： "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
缺點： "Food is typically not very good...pack your own!"
優點： "The route and transfer was a lot easier than other stops compared to Beijing. Staff was friendly and boarding process was very good.smooth flight."
缺點： "I was hoping for more frills being in business class. But at least it was better than any other U.S. American flight carriers on business class."
缺點： "Departure was delayed almost an hour and food was awful. Really want them to improve their to something edible"