優點： "Excellent cabin crew."
缺點： "No in-flight entertainment, economy seats are narrow."
優點： "Entire crew members, food, drink, hospitality & aircraft."
缺點： "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
缺點： "Cabin to hot"
優點： "The crew was fantastic and the food was very nice."
缺點： "It really would have been nice to have a vegetarian option!"
缺點： "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
缺點： "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
缺點： "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Their service"
優點： "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
缺點： "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
優點： "Nice comfortable flight at convenient times. Great cabin crew and service."
優點： "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
缺點： "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
優點： "very clean over a 9 hr flight , great seat and flight attendant"
優點： "Good service"
缺點： "baggage was broken."
優點： "Service and food were great."
缺點： "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
優點： "Nice short flight. Houston is easy to navigate. Staff were friendly."
缺點： "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
優點： "Food was quite good"
缺點： "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
優點： "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
缺點： "The Hollywood entertainment options were limited and not very interesting."
優點： "A nice crew and service very friendly."
缺點： "The transfer walking to long."
優點： "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Customer service and food!"
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
缺點： "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
優點： "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
優點： "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
優點： "Great service. Crew are kind and friendly!"
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
優點： "Service and food"
缺點： "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
優點： "5 stars around"
優點： "5 stars all around 5 stars around"
優點： "Love the service provided by the flight crews. The landing was smooth and quick."
缺點： "Flight was delayed and the crew announced the same thing about it twice."
缺點： "Very nice services"
缺點： "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
缺點： "Could not fall asleep as the chair would not recline enough"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The middle seats were seperated, so I had my own arm rests"
優點： "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
缺點： "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
優點： "Great service, everyone was happy to do their job"
優點： "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
缺點： "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
缺點： "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
缺點： "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
優點： "Very friendly and attentive service, good movie selection on new screens."
缺點： "TSA-style pat-down at the gate in Narita before allowed to board."
優點： "Nothing really major to complain about but nothing that went the extra mile..."
缺點： "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
優點： "The crew are very very friendly, helpful,fantastic service, all thing is good"
缺點： "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
優點： "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
缺點： "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
優點： "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
缺點： "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
優點： "Crew very helpful. Seat was very good, food excellent."
優點： "Crew were very gracious and kind."
缺點： "Food not as good as before"
優點： "Smooth boarding"
缺點： "If they could serve a light snack would be good"
缺點： "The aircraft was very cold and chilly."
優點： "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
優點： "The crew was friendly"
缺點： "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
優點： "The crew service is good. Not great, but still above average from other flagship carriers."
缺點： "The seat (B787-10) is so cramp!!!"
優點： "The staff was amazing"
優點： "Good food. Friendly staff efficient airports."
缺點： "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
優點： "Always love the SIA business product on long haul."
缺點： "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
缺點： "Security screening very slow"
缺點： "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
缺點： "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
優點： "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
缺點： "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
缺點： "Change the food menu, boring with the same menu"
優點： "Perfect timing"
優點： "The crew, their professionalism and wide variety of entertainment."
缺點： "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Transit time is good for way too tight"
優點： "Dim sum between Hong Kong & Singapore."
優點： "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
缺點： "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
優點： "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
缺點： "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
優點： "smooth boarding process excellent enterntainment offered food is also quite good"
缺點： "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
缺點： "Everything was fine."
優點： "Nothing beats Singapore SQ!"
優點： "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
缺點： "The toilets were a little unsanitary."
優點： "Excellent customer service, helpful staff"
缺點： "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
優點： "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
優點： "Quick boarding. Great entertainment system Good staff"
缺點： "Not comfortable seats"
優點： "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
缺點： "would like regular water bottles to be available for drinking"
優點： "I reallyiked th service from the crew"
缺點： "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
優點： "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
優點： "Very comfortable"
缺點： "I don’t see anything I didn’t like"
優點： "everything good"
缺點： "need new toilet"
優點： "Very attentive and super awesome crew."
缺點： "The desserts. The bun."
缺點： "Outdated Cabin Fit Out"
優點： "Excellent service"
缺點： "Very poor on board entertainment"
優點： "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
缺點： "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
優點： "Entertainment system"
缺點： "Uncomfortable seats with no space, arrival at last gate"
缺點： "Some staff not courteous which surprised me"
優點： "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
優點： "Great set up with two seats, window and aisle"
缺點： "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
優點： "Modern aircraft , nice crew"
優點： "A great flight with friendly staff, comfy seats, good food, and great inflight entertainment."
缺點： "The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Very small in the plane"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
缺點： "not much choices in the movie selection"
優點： "Very good"
缺點： "Very good"
優點： "god food and movie selection."
缺點： "Don't delay"
缺點： "in-flight food and beverage choices needs lot of improvement"
缺點： "Seat was very uncomfortably"
優點： "I like the food, the service, and the smooth flight (as always with Cathay). My Go-To Airline! Very practical too, without compromising quality."
缺點： "Coach Seats... Seems to be getting smaller over time."
優點： "Entertainment, restroom facilities and toilettries"
缺點： "Training for flight attendants"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
優點： "Comfortable seats and entertainment"
缺點： "Food even for short flights"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "seats that i selected was change when we enter the boarding gate without informing us"
優點： "overall condition of plane"
缺點： "snack was too little"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
缺點： "The crew service very lack"
優點： "早餐是粥 很棒"
缺點： "The flight was cancelled new departure time is 7:20am"
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Absolutely nothing"
缺點： "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
優點： "We arrived late again."
優點： "The airplane was nice and clean"
缺點： "The flight was delayed. Boarding was slow. We had to wait for connecting passsangers. Delay ruined the experience. We didn’t leave in a timely manner. Flight crew was nice. There was a male crew member from LAX to Hong Kong, I could heard talking to the other crew members and he was using profanity. Nothing aggressive but not professional in my opinion. He used profanity in telling his story."
優點： "Good food, service, and inflight entertainment."
缺點： "Not boarding by zone, made it disorganized and hectic."
優點： "Timely and professional."
缺點： "I would like a different food selection...."
優點： "Improve quality of the food."
優點： "More leg room bigger plane"
缺點： "Food and landing"
優點： "service excellent"
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "comfort and service is always great on cathay pacific"
缺點： "bathroom were dirty"
優點： "Even though the line to board seemed massive and very long the crew boarded everyone very quickly and timely I anticipated a very long wait and in reality it wasn’t"
缺點： "Nothing stood out negatively"
優點： "More leg room, incline on seats, blanket, pillow."
缺點： "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
優點： "The fight took off and landed in good time."
缺點： "I expected dinner but got a pie with water. My IFE system acted up a little. Programmes were not great."
缺點： "Luggage was damage and I didnt notice it till I arrived at connecting airport terminal in manila. Didnt have time to file a claim as I have to rush for my local connecting flight. Hopefully Cathay Pacific can take a late damage claim without a report for my luggage"
優點： "Quick boarding and very polite crew"
缺點： "The only issue was 30 minutes waiting in HK to take off and 30 mins circling Manila waiting to land....... both of which were neither an issue with CP."
優點： "Thank you for your services."
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Bad food and bad FA"
缺點： "食物沒有很美味，希望可以改善 !"
優點： "A Great Crew"
優點： "Great customer service"
缺點： "On time departure"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
優點： "The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
缺點： "There was no movie but that is Ok. I just read"
優點： "Planecdmlty. Had the tow to myself! Food and crew excellent ."
優點： "Nice clean plane. Pleasant crew."
優點： "Even for a short flight there was a nice meal! Fantastic!"
優點： "The food they served was very good."
優點： "good it was not a long flight."
缺點： "The crew was a bit negligent. They passed me when serving the food just because the aisle seat passenger next to me was served his special meal earlier, so they did not notice that the passenger at the window seat (which was me) had no tray in front of him when running the regular meal service. Isn't this sloppy !? Problem is that once they passed you, it's hard to get their attention, as they are always in a hurry, and not looking over the cabin just to check if someone needs something or wants to call on them for any reason, and there are no attendant calling buttons available. So you have to wait until they come by your seat again. Finally I got my meal with apologies 15 minutes later, but the experience was already ruined and the negative impression built.. Also, when departing from Taipei, the boarding process was a bit disorganized, compared with the one we had in Vancouver. As for as the entertainment, the LCD monitor at my seat was pretty worn out, with very poor contrast, making it difficult to watch a movie or read information. Same airline with two opposing experiences: Vancouver-to-Taipei very good, Taipei-to-Manila: poor."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
缺點： "Staff treatment, food, cabin pressure was off"
優點： "cheap ticket will put you in seats that are in the very end of the plane where you will feel most of the turbulence."
缺點： "you will be the first to go inside and come out last. food is not impressive at sll!"
優點： "Nothing!. My brother and I got to the Airport 45 mins before the Check In Counter Closed but we didn't make it Thedue to the fact that we had a flat tire unexpectedly so my flight was cancelled and rescheduled to January 10, 2018 and paid extra $480.00 including penalty. If the Check in Counter did not close early, I could still be able to check in on time while there was still 45 mins remaining."
缺點： "The Check in Counter closed early while there was still 45 minutes remaining."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Flight was fully booked and we had a tight connection, but everything went smoothly."
優點： "Crew was excellent."
缺點： "kind of an old airplane. Food tray was broken. Display was not functional."
優點： "Flight left on time landed on time. Boarding was as smooth as could be expected. All in all a very good flight"
優點： "EVERYTHING WAS SMOOTH AND QUICK"
缺點： "ONLY WATER TO DRINK WITH THE FOOD NO ORANGEJUICE APPLE JUICE OR COKE OR 7 UP"
優點： "No issues, no delays, food and services on par."
優點： "Crew was impressive. Very efficient with exceptional customer service and appearance."
缺點： "Food was awful. Flight was 1hr late"
優點： "Staff and crew were nice and courteous to passengers."
缺點： "Digital Screen are too small. Video quality is not good."
優點： "Very disappointing because we didn't get our luggage up to now"
優點： "flight was only 2.5 hours long, but very good service for such a short flight flight attendant attention to detail, and kindness were much appreciated. multi lingual was also impressive alcoholic drink selection very good seats quite comfortable"
缺點： "entertainment non-existent for business class, or for my row (row 1). flight only 2.5 hours so no big deal, but entertainment on longer flight would have been a problem (no personal screen) suggest something like a competitor airline does (american company name, begins with "U"). use on-board wi-fi and we stream in entertainment onto our personal devices...."
優點： "Boarding was well organized and the crew was very nice."
缺點： "The seats are VERY narrow in economy and very little leg room. They turn on all cabin lights when serving meals at very odd hours during the flight. No individual fan vents and this flight was very warm."
優點： "Very good service.on a scale 1 to 10,I give 10 point. Keep up the good job. Thanks"
優點： "T has good customer service. Good media selection"
缺點： "The seats are pretty narrow and not enough leg room"
優點： "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
優點： "Entertainment like new movies are great to watch"
缺點： "Crew must be aware that some passengers only speak & understand English."
缺點： "不論check in , 登機，等行李，所有效率都很低"
缺點： "missing baggage"
優點： "Regular service, nothing impressive."
缺點： "Crew was not very nice."
優點： "Great entertainment system. Love Cathays huge library of movies. The cabin crew is great."
缺點： "Food is so so sometimes."
缺點： "No entertainment on the flight from Kong Kong to Phnom Penh. Not a big deal though."
優點： "Amazing crew, speedy and orderly boarding process, excellent entertainment selections."
缺點： "Tight on time between transfers. Wished to have a bit more time so it’s not so rushed."
優點： "crew is cooperative"
缺點： "no comment"
優點： "Food was ok"
缺點： "The line up for boarding as well as storaging of our carry-on could have been managed better."
優點： "Crew was super professional,food was delicious and staff were really friendly,first leg of journey was one hour early,definitely will go with them again!!"
缺點： "Seats were too hard!!"
優點： "Lot of options"
缺點： "Navigation to find things to watch was poor. User interface needs a new design."
缺點： "Bad food, cabin crew seemed unfriendly, delay in departure"
缺點： "Connecting flight was late and missed connection"
缺點： "Didn't make it."
優點： "Loved the hagendaz ice cream Liked the film choices Flight was smooth and comfortable"
缺點： "Entre was just okay."
優點： "There was a great movie selection with individual screens"
優點： "Excellent service on board."
優點： "Services and food are good"
優點： "Crew were friendly and helpful"
缺點： "Flight was delayed by almost 3 hours"
優點： "Good service. Seats are cramped."
優點： "I liked customer service, food and flying. It was my one of the most excellent flight during my 39 years flying story. No Jerking, smooth take off and excellent landing in Kathmandu international Airport which is surrounded by Himalaya and lot’s of high mountains. I would like to really appreciate Dragon Air pilot, crews and company. I will take this flight again by May 2018. TY Passengers Shyam Limbu & Munnu Limbu USA"
缺點： "Unable to check in online cuz Cathay is asking for information that is not exist. I do not need visa to enter my own country."
優點： "Cathay dragon has super polite staff. Even though it is short flight, the warm chicken pie, cookie and oolong tea are so yummy. Boarding time is always on time. Excellent experience. I am proud of you!!!"
缺點： "One staff to handle multiple handicapped passengers. It’s too busy."
優點： "Good service and food"
缺點： "They did not offer water or soft drinks"
缺點： "No space to move around what so ever"
優點： "Booked with Air China, but Cathay Dragon ran the flight. Very pleased!"
優點： "The movies the hospitality"
缺點： "Not much"
缺點： "Not enough blankets was cold. No screen had to use StudioKA app... Excellent idea the app is poorly executed. Simply things like if the phone backs out the app sometimes restarts from 30th beginning. Always shows you splash screen ugh 55 times got really annoying. Need notebooks for the app.."
缺點： "The planes are always soooo hot!"
優點： "This was my 2nd trip with Dragon Air & they did not disappoint once again. After a 15+ hour delayed flight from the U.S. & paying ground crew to shuttle me through the Beijing airport, Dragon Air crew welcomed me on board with their arms open like a mother seeing her child again after a long time away. Once finally on board, I knew I was in good hands again. They are always courteous & professional. As was the 1st time flying with them, I was escorted to my seat & assisted with my carry-on bags, in economy no less."
缺點： "It would be nice if there was at least some music available in passenger seats, if not a complete entertainment system. But it's just a consequence of the plane assigned to the route. No fault of the crew by any stretch. I only wish I could fly Dragon Air everywhere I travel. ;-)"
優點： "Crew seemed nice and the food wa OK."
缺點： "The AV system was broken and no competition. Airlines doesn't reply to complaint as well. The chair didn't recline as well. Made for a VERY LONG 16 hour flight!"
優點： "Great crew Good Food New lounge very nice Comfy for relatively short flight"
缺點： "It was delayed 3 hours and they weren't helpful"
優點： "The crew seemed friendly"
缺點： "The flight was delayed 3 times for a total of almost 3 hours and my TV wasn't working. No compensation for the broken TV. They only offered me another seat, which would have split me up between the rest of my family."
優點： "As a newcomer to this side of the world, choosing the right airline to have a simple and comfortable experience while I traveled with my teenage son was of great importance to me. This was a great choice! Cathay Dragon was very comfortable and very easy and had a great crew on board. Nothing but quality."
缺點： "Entertainment - there are no local language movies or shows. (Emirates offers a wide selection of Hollywood and regional shows and movies). HongKong airport does not have good restaurants, specially if you are vegetarian."
缺點： "We missed our connection because Cathay was delayed. They booked us in a nice hotel in Hong Kong but failed to reimburse us for food as promised. In fact, no one was able to prove us with proper information on how to handle refunds. The next flight was late over an hour. No reason provided. Overall, no one knows what's up and any inconveniences are the customer's problem to deal with."
優點： "Flying pregnant is tough but they take care you you and go over and beyond."
缺點： "Food. Cater for vegetarians"
缺點： "My flight from PVG landed HKG at around 4:20pm, and my flight from HKG to LAX departed at 4:35pm. I waited until 4:25pm to get off the plane and I have to get through the security check, run to another terminal with my carry on bag in almost 10mins. That's the craziest transit that I ever had. Myself got on the flight, but my check in bag was still on the PVG flight. The post service was fine. The ground crew keep updating and calling me about the arrangement to send my check in bag to my apartment which was great."
優點： "Leg room"
缺點： "No entertainment unit"
優點： "Great staff, attentive and pleasant."
缺點： "Food was not very good, but, had just had wonderful food in Siem Reap so a little biased."
優點： "They have the NICEST flight attendants and staff!"
缺點： "No entertainment"
優點： "We had a very short lay over and were greeted by the ground staff and taken to a no wait security check point to ensure we made it in time for our connection."
缺點： "The plane was very empty but they had all of the passengers at the front and it was SO HOT on the plane for some reason. Very uncomfortable for the entire flight and there was no inflight entertainment which is bad for a 3 hour 40 min flight"
優點： "Good service and fast boarding"
缺點： "No entertainment food was flavorless"
優點： "The special meal requested was good."
優點： "had a row of seats to myself"