每天清潔，並在 台北飛往 巴爾的摩的機艙內安裝HEPA高效濾網
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Amazing crew"
缺點： "The Entertainment screen could have been larger."
優點： "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
優點： "Great food. Excellent cleanliness"
優點： "The crew was absolutely amazing!"
缺點： "I think everything was amazing"
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
優點： "Sky Time drink was interesting. Flight was on time."
缺點： "More leg room. Better information on what is included as far as meals / drinks."
缺點： "Be able to select seats online within 24hours of flight for free"
缺點： "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "服務 電影 雪糕"
優點： "good flight"
缺點： "food is ok"
優點： "JAL is great!"
缺點： "Cold food"
優點： "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
缺點： "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
優點： "Very friendly crew!"
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
缺點： "I wasn't able to pre-select my seat."
優點： "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
優點： "The movies they offered."
缺點： "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
優點： "Each seat had their own screens, and there was a small footrest available for each seat."
缺點： "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
優點： "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
優點： "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
缺點： "I think it would be good to put more food that is geared to a more international palate."
優點： "service is great!"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The flight went well and the 3 meals were interesting. The staff was professional."
缺點： "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
缺點： "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
優點： "food was great movies are updated flight attendants are professional and courteous"
優點： "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
缺點： "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
優點： "Flight was on time. Staff was very friendly and courteous."
缺點： "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
優點： "Premium Economy had good seating space and leg room."
缺點： "No wifi access"
優點： "The excellent service and courteous staff."
缺點： "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Japan Airlines is very good. They have good service, safety, and customer care."
缺點： "Economy seats are a bit tight."
優點： "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
缺點： "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
缺點： "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
優點： "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
缺點： "Not a darn thing...."
優點： "I loved the crew, for the most part the food, and the large screen to."
缺點： "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
優點： "Great service. Great seat."
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
優點： "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
優點： "Everything from check-in to boarding was easy, clearly outlined, and succinctly instructed. The attendants were very kind, attentive, and caring. Announcements were in multiple languages, and very easy to understand. The flight was only 2 hours long, but even during that short time, they maintained great professionalism and polish. They even retrieved and stowed a bag multiple times for an elderly passenger without complaint, and frequently checked on him to see if he needed anything else. Quite nice to see!"
缺點： "The only thing I didn't like was the random PA interruptions for nothing on the entertainment screen. a minor nitpick on an otherwise wonderful flight!"
優點： "Great staff, good food"
缺點： "Airplane maintenance made us late by 4 hours. Luckily the hotel held our room reservations until we got there."
優點： "Crew and service was excellent"
缺點： "Seats are not 189 full flat"
優點： "Excellent customer service. From check-in to inflight."
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "Time is good."
缺點： "With long flight these two are a must ! Food is very limited and needs to have more movies."
優點： "Crews are friendly"
缺點： "Need more food"
優點： "The crew was wonderful. Polite and professional. The meals were very good for economy class."
缺點： "The seats felt like there was no padding in the seat. The back was fine."
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "Crew was great. Economy premium was definitely worth the extra cost"
缺點： "I wish the flight wasn't 13 hours haha"
優點： "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
缺點： "The way they board the passengers"
優點： "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
缺點： "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
優點： "The staff is friendly with attention to detail"
優點： "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
優點： "The crews' smile and politeness were excellent."
缺點： "The line was way long to check in at the Narita International Airport."
優點： "Food and services"
優點： "Staff was great and both the terminals and onboard"
缺點： "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
優點： "Food and services were great"
缺點： "There were not a lot of selections on the TV."
優點： "Staff were very helpful and very foamy and comfortable seat"
缺點： "No boarding zone number called in economy"
優點： "The service...the food...the entertainmrnt....tq tq tq"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Crew amazing and food very good."
缺點： "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
優點： "Service and crew were good, very kind and accommodating!"
缺點： "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
缺點： "Flight attendant didn't mention so well about drink service."
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
缺點： "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
優點： "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
缺點： "airline is unprofessional the whole trip was canceled"
缺點： "The fact I had to come back to Canada from Japan. Canada is ghetto."
優點： "Everything was fine"
缺點： "The seats hurt my butt"
缺點： "The seat in this airplane was downright uncomfortable."
缺點： "Food was ok and limited entertainment"
優點： "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
缺點： "Seats in economy are a little uncomfortable, but to be expected."
優點： "Service was great, food was decent. Bumpy ride though, plane felt "old"."
缺點： "Everything was good. Only thing I could say is the plane felt outdated."
缺點： "Good food, clean toilet rooms. Good seating space with foot rest.goo"
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
優點： "Generally the fligt was wonderful."
缺點： "Of course I had a correct USB cable for i ad, I can not chage it."
優點： "Very nice flight attendants"
缺點： "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
優點： "I like the food, service, and punctuality."
缺點： "Nothing I do not like"
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "The big screen Tvs"
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
優點： "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
優點： "Love the service provided by the flight crews. The landing was smooth and quick."
缺點： "Flight was delayed and the crew announced the same thing about it twice."
優點： "Nice crew, clean lavatory"
缺點： "Had a chance to select seats only for return flight Seats were too narrow"
優點： "crew was very polite and everything was smooth."
優點： "The food and disipline on boarding the passangers according to their classes"
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
優點： "Crew was outstanding Food and service was excellent"
缺點： "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
優點： "staff was great in business"
缺點： "Not ok"
優點： "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
優點： "Took extreme measures for COVID prevention. It felt very safe"
優點： "Old aircraft showing its age."
優點： "Fast easy flight"
優點： "The crew was amazing and smooth flight"
缺點： "No entertainment option was avail except WiFi (T-Mobile) which wasn’t free"
缺點： "90 minute delay"
優點： "all good"
缺點： "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
優點： "Crew was nice"
缺點： "It would have been better if the flight wasn’t 3 hours late."
優點： "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
缺點： "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
優點： "The flight was on time and quick."
缺點： "the number of kids......not too fond. :/"
缺點： "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
優點： "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
優點： "Smooth flight. Everything was great."
優點： "I always appreciate in-flight television even on short flights."
缺點： "Very tight seating."
優點： "I love Delta! Always professional, efficient and polite. They disappoint on this round-trip flight. They are my go-to carrier. When I call the people whom I speak to are always very polite and efficient"
缺點： "The person next to me was a very large individual and the seats were not wide. This phenomenon had nothing to do with Delta as a carrier, however."
優點： "Everything was great everyone was fantastic. F"
優點： "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
優點： "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
缺點： "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
缺點： "Never told why we were delayed by more than 90 minutes"
優點： "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
缺點： "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
優點： "Everyone was friendly and got us to our destination"
缺點： "No food, no outlets, a terrible delayed not explained to passengers."
優點： "Nothing.. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral."
缺點： "Everyrhing. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral"
優點： "Quick flight"
缺點： "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
缺點： "The airline booked us on two flights from SLC to BWI. Unfortunately, our seats on our original connection were released so when we arrived at our gate our only option was to split up and take middle seats - even though we had paid over $100 ea. for upgrades. Delta offered nothing for this. One of the flight attendants was in a terrible mood - she was cold and rude and would not even look at passengers - which her fellow crewmates noticed and tried to compensate for."
優點： "The staff was wonderful and the flight was smooth"
優點： "Quick boarding"
缺點： "Seat was very cramped and I want able to be comfortable at all. I couldn't even sit back I the seat!"
缺點： "JFK was depressing but not Delta’s problem."
優點： "Delta is not a good place to be"
缺點： "Delta is not good on customer service"
優點： "Snacks & beverages on a 1 hour flight. Very nice crew"
缺點： "Older plane, no entertainment"
優點： "Kyle was our flight attendant. He was great. Attentive the whole trip and served us water and snacks."
優點： "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
優點： "Nice crew, comfortable"
缺點： "Had to check in my carry on because there was "no space" left but after me were some people who could go in with their carry ons"
優點： "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
缺點： "They forced everyone in the third zone to check our hand carry and there was no entertainment."
缺點： "Terrible staff"
缺點： "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."
優點： "very little"
缺點： "Could they make sears smaller? The plane was really old too."
優點： "The crew was nice and helpful."
缺點： "The economy plus wasn't nearly as nice as any other airlines. It gave the least amount of extra leg room and the only other amenity they gave was a toothbrush. Even United economy plus is bigger. Plus if you want to change anything you have to pay include just to try and go stand by on an earlier flight."
優點： "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
優點： "Comfortable seating and roomy"
優點： "Excellent flight crew, good selection of snacks, excellent seat and leg room."
缺點： "Lavatory was unusually smelly no charging port"
優點： "Delta is definitely the jewel of commercial airlines. I understand making money depends on how many bodies you can transport at one time. But as a large man the seat size and leg room could be improved. I unfortunately cant afford first class to remedy this problem."
優點： "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
缺點： "Not applicable."
缺點： "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."
優點： "Delta met and exceeded all of my expectations on this Atlanta to Baltimore flight."
缺點： "Wonderful service, on time departure and arrival."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Nothing to speak of. Nothing exceptional from any other airline - basic"
缺點： "Our carry-on luggage was taken away from us because the gate agent decided it looked too big. A family of four with luggage larger than ours was allowed to carry theirs on. Our luggage was then sent down to the baggage carousel at Baltimore. We took carry-on to avoid this. I don't think we will fly Delta again."
優點： "Yes, Very good"
優點： "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
缺點： "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
缺點： "Information on arrival time was not correct"
優點： "Great airline"
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "Cabin facilities"
缺點： "They didn’t bring one of my bags"
優點： "Crew was nice and friendly"
缺點： "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
優點： "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
優點： "The crew!!"
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
缺點： "old screens and entertainment system leg room to small"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
缺點： "No complaints about anything."
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
優點： "Everything excellent. Comfortable seats in business."
缺點： "We did not get two of baggage at the destination."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Nice crew; clean plane; decent dinner"
缺點： "No entertainment system; insufficient knee space"
優點： "Really friendly staff. Great service"
缺點： "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
優點： "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
優點： "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
缺點： "The food was okay, not that great."
優點： "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
缺點： "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
缺點： "OLD OLD plane with hard seats and tiny screens"
缺點： "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
優點： "Everything - Checkin, crew, food, entertainment"
優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
優點： "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
優點： "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
缺點： "No complaints at all."
缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
優點： "Quick (relatively) flight."
缺點： "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
優點： "The flight crew were kind, polite, and attentive."
缺點： "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
優點： "Flight was quick, professional, friendly."
優點： "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
缺點： "The stinky guy behind me, but that's not the airline's fault."
缺點： "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
缺點： "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
優點： "Entertainment, cabin crew great."
缺點： "Seat layout may now be standard but is still cramped."
優點： "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
缺點： "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
優點： "Crew amazing!!!"
缺點： "Better maybe in giving drinks every once in a while like they use to."
優點： "Short swift flight"
缺點： "The way the plane was boarded took a long time for such a small flight"
缺點： "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
缺點： "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
優點： "The crew was great and provided a quiet environment for the red eye flight."
缺點： "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."
缺點： "Flight was delayed 3 hrs"
優點： "Awesome Customer Service"
缺點： "More space."
優點： "Easy flight. Free drinks and snacks. Nice crew."
缺點： "No individual entertainment. Do not help those that are AA members"
缺點： "There was room for my carry on, although they said it was full and cheked it"
優點： "service was consistent"
缺點： "Plane was unusually hot"
缺點： "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
缺點： "Pushy crowd.."
缺點： "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
優點： "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
缺點： "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"
缺點： "Same is last."
優點： "Amazing and comfortable"
缺點： "We left a little late."
缺點： "Getting canned and put on a flight five hours later. Good job AA"
優點： "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"
缺點： "Sitting next to emergency exit door with a peep hole for light. Also next to toilette so everyone had to pass us. No overhead above us so our medical and personal items were stowed in 3 places initially."
缺點： "Almost everything!"
優點： "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
缺點： "Did not dislike anything on this trip."
優點： "Everything is excellent!!"
優點： "Got two seats to myself."
缺點： "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."
優點： "No problems."
缺點： "All was well."
缺點： "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
優點： "People were nice"
優點： "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
缺點： "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."
缺點： "No carry on bags"
優點： "Crew was outstanding"
缺點： "Hurried beverage service since arriving early. R"
優點： "flight crew on my way to BWI were great!!!"
缺點： "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
優點： "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
缺點： "Tight seating and aisles."
缺點： "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
缺點： "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
優點： "the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well."
缺點： "flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight."
優點： "The plane was new and nice looking"
缺點： "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
優點： "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
優點： "the flight was great and comfortable"
優點： "Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it."
缺點： "Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons."
優點： "I liked how smooth flight went especially after all the bumpy rides I had been on"
缺點： "I didn't like that I wasn't able to sit with the person I purchased my ticket with"
優點： "Frequent food and wine was much appreciated. Flight attendants were great."
缺點： "On a 6-8 hour international flight, individual screens at every seat would be nice. We took what seemed like a domestic plane from Philadelphia to Europe."
缺點： "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."
優點： "Got me home safe"
缺點： "1st: the gate was changed three 20 mins before boarding 2nd: we were in the plane for an hr before actually flying out"
優點： "Ease of travel"
優點： "Roomy seat, great price"
缺點： "No ice in my water."
優點： "The crew and the comfort"
缺點： "The entertainment"
每天清潔，並在 台北飛往 巴爾的摩的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北飛往 巴爾的摩的機上會提供口罩
從 台北飛往 巴爾的摩的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北飛往 巴爾的摩的彈性機票