每天清潔，並在 台北市飛往 舊金山的機艙內安裝HEPA高效濾網
長榮航空, 泰國航空和哥倫比亞航空都已經豁免了從台北市 到舊金山的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
優點： "great crew"
缺點： "better breakfast or snack before arrival"
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點： "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
缺點： "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
缺點： "Crew was not very helpful"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
優點： "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點： "Nothing to criticize. Flight experience was good but not exordinary."
優點： "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "Staff and service good"
缺點： "777-300 plane business class very old and tired"
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "服務 電影 雪糕"
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "Everything was great except for how warm it was. It may be seasonal?"
缺點： "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點： "The food"
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
優點： "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
優點： "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
優點： "Quick local Flight. Left and arrived on time."
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
缺點： "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
優點： "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
缺點： "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
缺點： "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
優點： "service is great!"
優點： "Clean :)"
缺點： "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
優點： "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
缺點： "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
優點： "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
優點： "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
缺點： "nothing really"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
缺點： "Food is not that good"
優點： "Cheapflights ..I will book my ticket from you again.. I am so delighted."
優點： "Amazing service"
優點： "Attentive crew !"
缺點： "add low carb meal option please!"
優點： "Speeding of departure after boarding"
缺點： "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
優點： "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
缺點： "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
優點： "Entertainment offerings were good."
缺點： "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
優點： "Food was good"
缺點： "Disappointed with some of flight attendants. ANA used to provide best customer service."
優點： "Service, crew, punctuality, plane, seats"
缺點： "Food, cold coffee and tea."
優點： "Great experience overall"
優點： "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
優點： "Food and services"
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "Typical ANA quality. Bumpy flight but handled very well."
缺點： "Nothing in particular."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
缺點： "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
缺點： "Salad and fruit came Frozen"
缺點： "Not enough space to put my luggages"
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "attendents were very friendly and very accommodating."
優點： "The meals were healthy Japanese meals with lots of vegetables"
優點： "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
缺點： "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
優點： "Excellent food. Very nice service."
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Food and entertainment is great."
缺點： "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "Great layover options. Timely arrivals."
缺點： "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "flight attendant in business not as nice as sfo to narita"
缺點： "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
優點： "Treated with respect and calmness."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "The food provided was tasteless"
優點： "Young, pretty, and charming stewardesses. :-)"
優點： "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
優點： "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
缺點： "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
缺點： "Missed connecting flight due to delays from first flight"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "The food was amazing - they had no right to make food that good. I really was blown away."
缺點： "The seat was small & painful. There were metal boxes on the floor where my feet should have gone, so I had to contort my body to fit, even though I was in economy plus."
優點： "Service is excellent. Efficient service as well."
缺點： "Entertainment system was a bit old."
優點： "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
缺點： "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
優點： "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
優點： "The crew did a great job making sure everyone was safe and comfortable."
缺點： "Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all."
缺點： "Usually offer water at your seat repeatedly. Only one time in 11 hour flight? Corona prevention?"
優點： "EVA does a nice job getting all of the service out and making sure you have everything you want."
缺點： "If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs."
優點： "Crew was courteous and helpful."
缺點： "Most seats have reclining problems. Very stiff and difficult to adjust."
優點： "Crew was great. Economy seat was like any economy seat on an airplane. The seats recline more than others I have flown on. The only thing that I liked was that the plane was not filled and I could stretch out a bit on some empty seats."
缺點： "The food was horrible."
優點： "I loved the fact that once I got to Taipei I had a very short layover and back to SFO. Awesome"
優點： "Great champagne. Good food. Good movie selection. Great seat. Pajamas."
缺點： "Nothing. Excellent airline."
優點： "They let me sleep during dinner"
缺點： "It would have been nice to be given an aisle that had some empty seats because I have long legs"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "The service could be improved."
缺點： "The service could a little bit better English"
優點： "The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing"
缺點： "Good appearing & tasty foods with better snacks"
優點： "Great crew and nice comfortable seats"
缺點： "Great service from flight staff."
優點： "Crews are excellent"
缺點： "More legroom"
缺點： "More leg room"
優點： "I enjoyed their seafood and lactó ovo meals. There are many vegetarian options i can choose."
優點： "the new 777 aircraft, and friendly and efficient attendants made the flight a pleasant ride."
缺點： "the flight was delayed due to late arrival of the aircraft, and then we were delayed on the runway waiting for take off."
優點： "1. Kind and accommodating flight attendants 2. Had a good variety of choices for food & drinks 3. I was lucky enough to be on a roomy flight 4. Bathrooms were clean and smelled nice 5. The provided earbuds/earphones are great since they provide a bit of noise cancelling or at least block out extra noise"
優點： "Efficient crew"
缺點： "Flight late"
優點： "Alll good and arrived early!"
優點： "Proactive, Organized staff."
缺點： "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
優點： "Efficient crew. Safe flight."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Crew were very friendly and helpful. The flight attendants seemed to have a genuine interest in the needs and comfort of the passengers."
缺點： "For such a long flight, the seats were too small and not enough leg room."
優點： "the crew tried very hard to be pleasant and nice. they did well on that. same as above"
缺點： "the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies. same as above"
缺點： "Delay for 1 and half hour"
優點： "Crew, boarding, services."
缺點： "Food can be better."
缺點： "i wish they had better hygiene"
缺點： "I was told to stop watching movies when we were descending. I was never asked to do that with other airlines. If it is due to safety issues, I would appreciate they informed us why we can’t watch the airline movies"
優點： "Crew was nice"
缺點： "Small seats."
缺點： "When they serve they skipped us couple of times. and they forgot to bring something that I asked."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Short lay over"
缺點： "Seats at economy too cramped"
優點： "Seat reasonably comfortable in Eco Plus"
缺點： "Eva runs a sloppy operation: 3/4 of my flights were delayed, boarding consistently happened late, and flight attendants consistently forgot drink orders. Not sure what's happening as they used to be very good but will not be traveling with them again unless they right the ship."
優點： "In-town checkin at the Taipei main MTR station. Check in, luggage gets scanned and is taken from there to the airport. You just hop on the train with no luggage to haul with you."
優點： "Staff was very helpful. They went above and beyond."
缺點： "Crew was not very nice. Always in a hurry. Customer service was not good"
優點： "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
缺點： "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
優點： "Everything is wobderful"
優點： "Helpful, professional, and friendly cabin crew, who are also easy on the eyes:) Individual movie screens."
缺點： "The food is mediocre at best. But it's no worse than most economy cabins. Need better movies."
缺點： "I have never sat in such terrible plane seats. First, there are FOUR seats but there are only THREE partitions at the bottom, meaning I had to share leg space and purse space with the stranger next to me. It's awkward enough sitting next to someone I don't know and having to worry about accidentally leaning on him when I fall asleep but having to constantly be in contact with his leg was very uncomfortable. I kind of got over it after awhile but I could tell the kid I was having leg time with was super uncomfortable since he would jerk his leg away every time it touched mine. Sorry to be harsh but I don't know how you're getting 9.0+ scores from the other customers. Yeah your flights are cheap but your seat options suck and the movies weren't good enough to make up for it. D+. You get what you pay for I suppose but your tix weren't that much different from the other more comfortable airlines."
缺點： "Hard to find a movie to watch, found only one and watched flight progress for the rest as it was more interesting."
缺點： "Flight crew is great!"
優點： "The. Crews are amazing. Nice/comfy flight."
優點： "Great airline , seat was spacing was wider then American airlines"
優點： "Crews are amazing"
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "Everything! From the comfortable pods in business class to the excellent wines and food, it was more like 1st class.!"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Food is good"
缺點： "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
優點： "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
缺點： "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
優點： "On time arrival; professionalism."
缺點： "The business class seat is cramped for business class standards. I also wanted seconds for dessert but somehow I was made to feel it was not allowed, that the FA has to check with someone if there was enough on board. Mind you the plane was not full."
優點： "They took care of my mom's heavy luggage and changed her to better seat."
優點： "Between the legs of my Asiana flights, I had a 9-hour overlay at INC. Upstair in the same area with the pricey and exclusive lounges for elite travelers, there was a "Nap Space" or "Nap Place: a large suite of rooms with maybe sixty comfortable couches to catch up on missing sleep... with no sign-up required and no supervisory staff. And totally free of charge! Every airport should consider having such a welcomed service. Also at INC, bona-fide transit passengers with a outbound boarding pass can take a free shower (soap and towels provided as well?). Wow. These amenities surely make INC one of the least loathsome airports in Asia at which a day-long layover may be spent."
缺點： "No downside!"
優點： "The crew was pleasant and professional. The food was pretty good, though not excellent."
缺點： "This was a tired old aircraft not up to international standards for business class. The entertainment package was virtually nonexistent. There was no menu, and you just scrolled through channels to see what was already playing. There was no watching from the beginning of the movie, and no rewind or pause function. The video quality was abysmal, as if you were staying in a cheap budget hotel with an antenna TV. There was no privacy on this 11 hour flight, As you sat immediately adjacent to other passengers, unlike on the other long-haul carriers. I have had better experiences in premium economy on other airlines. This aircraft should be retired or seriously upgraded to justify the added expense of business class."
缺點： "Too long"
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
缺點： "2 and half hours delay made me crazy and caused a lot of damages for the time and parking fee for my entire family, who were waiting for me at the airport!"
優點： "The friendliness of the flight crew was great. The leg room is better than other airlines."
缺點： "The lack of entertainment options on my second flight compared to my first one."
缺點： "No good Korean movies to watch."
優點： "The flight attendants are nice and service is excellent."
缺點： "The planes are old, have no wifi, and poor entertainment. But worst of all the seats SUCK! I had a window seat and there was a metal box in the foot space! A 10 hour flight with no place to put my feet or legs. The seat was cramped and unbearable. I noticed every window seat has this box. This should never be designed for a transatlantic flight. I will NEVER fly them again. The food was pretty nasty too. Rubbery chicken and the omelet was gross at breakfast. The check in process was terrible. Everyone just files in line, no order to boarding people."
優點： "Asiana airline service was great. Attendants were so kind and gentle."
優點： "Service was very professional and the food was good too."
缺點： "No qualms with this trip. Everything was good"
優點： "Great entertainment. Good selection on movies. Food is good."
優點： "Flight attendants were awesome. Much better than US."
優點： "Got a court date and want to change the flight date. The cost to change the flight cost more than buying a new ticket. So stayed home instead and lost the purchase ticket."
優點： "The food is the best among all airlines."
優點： "Very professional and attentive staff.... Probably the best airline I have every experienced"
優點： "For one, wanted to avoid flying to Manila on the way to Cebu and back as I had less than memorable experiences at the airport and Icheon Airport was the completely the opposite. The food and service was excellent."
優點： "Korean meal was great!"
缺點： "Outlets for charging phone would have been nice."
優點： "That we were referred to the manager immediately with our concern."
缺點： "The manager at the Asiana check-in station the morning of our flight told me I did not have the right paperwork and told me it was my responsibility as a passenger to have the correct paperwork in order to board the plane. When we asked her how we should proceed, she repeated the same statement about "responsibility as a passenger" over and over instead of telling us where to go get the correct paperwork. She offered no tips, next steps, empathy, or direction and did not even say, "I don't know". With her tone of voice, she basically said, "It's not my problem and I do not care - go away." My fiance and I canceled our flight and flew with Korean Air."
缺點： "Change Flight cost too much"
優點： "Food was great, seats reclined further than I expected them to, and personal TV was large."
缺點： "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
優點： "Metal utincils"
缺點： "Food was terrible. Wine was awful."
優點： "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
缺點： "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
優點： "Service was good."
缺點： "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
優點： "Very limited choice of movies and the system is slow and out dated"
優點： "The flight arrived almost 1 hour early."
缺點： "The flight attendants didn't offer ice with the drink, and you'd have to ask for it. The entertainment system broke down 2 hours into a movie I was watching, and when it came back on some 30 minutes later, I couldn't resume. The aircraft was very very old. The children's meals are a farce."
優點： "I was very impressed with crews helpfulness, the quality of the food and entertainment."
缺點： "My wife and I are both Asiana Gold Club members. When we recently tried to board a plane in Inchon, Korea for a return flight to San Francisco we were told that we could not board though the gate labeled "Elite/Gold Club members" but had to stand in the long line of Economy class customers. When I asked "Why", I was told it was for Star Alliance Gold Club members, not Asiana Gold Club members. There was no indication on the sign there was a difference. Don't get me wrong, I'm not so disturbed about standing in the long line. I was upset because of the implied difference in the Star Alliance Gold Club benefits vs. Asiana Gold Club benefits and, as far as I am aware, the unpublished differences so when we as customers are at the airport trying to operate within the system, we know what to do. Please confirm there is a difference and what those differences are. Jerry"
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
缺點： "Food entertainment seats bathrooms"
缺點： "Crew did not care passengers"
優點： "Kind crew smiling, good quality of the food (all is free), variety of entertainment program"
優點： "The outlet on the armrest for the headphones was broken. 10+ hour flight and unable to watch a movie or listen to music. Flight was fully booked, so I was unable to move to a different seat. Flight attendants were very kind. Food was terrible and it took forever to get a drink - served AFTER the meal was served. When later beverages were offered, it was coffee/tea at one point. Other than that they walked around with a tray occasionally with glasses of orange juice or water -- no ice. Only passed through with the full beverages cart once during the fight. I completed a complaint form and still have not heard back from the airline. Paid full price for a one-way ticket. Did NOT get muy money's worth."
缺點： "See above"
優點： "Polite staff, better than good meals, excellent movie choices (lot of international films) and provide you with pillow, blanket, headphones and slippers!"
缺點： "Delay in departure, but made connecting flight. Crew could have been more helpful in providing information about connecting flights."
優點： "The crew was extremely efficient and friendly. They made sure everyone was accommodated."
缺點： "The plane itself was old, meaning it had less leg room. The entertainment system was also an old, channel-based system, which meant you had to start on time to watch a movie, and could not choose which one you wanted to watch at which time. The screen display resolution was also very poor, as were the movie choices."
優點： "Love to take Asiana airline. Foods is excellent and services are great."
缺點： "One thing I donot like they cooperate with many other airlines."
優點： "Really enjoyed this flight. My first time on Asiana Airlines. It's awesome that they're Star Alliance and give United Miles."
優點： "Excellent service"
優點： "Everthing was up to the mark"
缺點： "Everything was satisfactory"
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
優點： "Excellent crew"
缺點： "It was nice experience"
優點： "The staff is very customer friendly. One of the best. I"
缺點： "In general the toilets are clean but for this trip they weren’t very neat."
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Again the food was excellent"
缺點： "Not enough operational toilets"
優點： "Service was very good. Food was decent. Surprised CX served dinner early in the morning Pacific time right before arrival at SFO instead to breakfast."
缺點： "There was an extra layer of normal security check at the HKG gate 15. The male team leader, probably in '50's, with two bars on his shoulder was extremely rude to the passengers. I was at the front of Economy class when a female Asian passenger walked up in the Business class ilne. He naturally tendered to her first and let her and directing her to a lower security ranking staff t the other side of area. All fine and dandy. But seconds later, a Caucasian male walked u,p indicating that he was with that female Asian, the security guard got real mad, shouted at the Asian woman who by then was some 20 feet away that next time she needed to tell him he was with someone. When it was my turn to go into the secured area, there were to guards available standing side by side, a male and a female. He let me and pointed toward the two guards. I asked him which one, he didn't answer. I asked a second time, "Male or female", he still didn't answer, just pointed his finger toward the two guards. His attitude was totally unacceptable."
缺點： "Needed to use two sections train and bus for transit. Entering airplane using stair layer very inconvenient for customers."
優點： "Staff were nice. Lots of legroom"
缺點： "The food was pathetic. Bland and smelled funny. Chaos at luggage retrieval. For some reason they were pulling bags off the conveyor belt, even before it was full. So had to run back and forth to check."
優點： "Disciplined, timeliness."
優點： "Inflight crew"
缺點： "There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates."
優點： "Excellent meals, excellent entertainment system, great staff"
優點： "Upgraded seats"
缺點： "Same Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
優點： "早餐是粥 很棒"
優點： "It was a lovely flight. Food/drinks were excellent."
缺點： "Toilet cleanliness needs to be better."
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
缺點： "Gate change from 34 to 4 in hgk airport was too far."
優點： "Food is great!"
缺點： "Bathrooms are not as clean."
優點： "Great food, great movie selection."
缺點： "Delay in serving wine for 12hr flight, then did not refill wine with dinner service. Also ran out of breakfast dim sum."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Flight attendants were very helpful in helping us find storage space for our carry-ons in a crowded plane. Very polite and attentive service."
缺點： "On time - all good."
優點： "booking price was a great deal. flight attendants was awesome! she gave a headache pill for my wife that helped a lot. thank you"
優點： "The stewardesses were super helpful, quick to respond and the pilot even gave regular updates."
缺點： "Bumpy flight and the crew didn't really come around to check on what the passengers needed aka water etc."
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
優點： "keep it up"
優點： "Need more movie selection on classic"
優點： "The flight attendants were top notch and very busy and efficacious. I was impressed that they were always so helpful, courteous, and energetic even after a 12 hour flight!"
缺點： "Very uncomfortable with POOR AIRFLOW, mid way in the economy cabin, next to window (seat 44k). It was like trying to breath through a straw. I asked flight attendant if they could check the air flow, and her answer was that the temperature was 23C and everyone one else had blankets. My concern was not with temperature but FLOW. SO I went to back cabin (6 rows back) and the airflow was much much better and I could actually sleep. So bottom line there is an airflow issue mid economy cabin on the central AC jets. They should address this by putting back in air nozzles or checking actual airflow on these jets. This is very uncomfortable on long flights. Not sure I would fly this jet again for this reason."
優點： "On time"
缺點： "Food was worse no snacks at all"
缺點： "Cabin crew was poor in English communication skill. I remain skeptical how the cabin crew could effectively communicate to passengers in the case of an in-flight or ground emergency. Pillow covers were filthy. There were body fluid stains and long hairs stuck to the covers. I went through and rejected four of them. Inflight service was good but there was an unwritten Cathay Pacific rule that I was not aware of.........each passenger is restricted to two alcohol beverage drinks in any one hour period."
優點： "It was clean. Service was prompt, but my earlier flight was better because attendants were more attentive and accommodating."
缺點： "Bathrooms weren't cleaned as often. Toilet seat covers were out both times I used the bathroom (same). Drinks were okay."
每天清潔，並在 台北市飛往 舊金山的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北市飛往 舊金山的機上會提供口罩
從 台北市飛往 舊金山的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北市飛往 舊金山的彈性機票