每天清潔，並在 台北飛往 聖地亞哥的機艙內安裝HEPA高效濾網
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "Crews were amazing."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Kind and courteous staff"
缺點： "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "服務 電影 雪糕"
優點： "Same as above."
缺點： "Flight was long. Didn’t get my seat preference"
優點： "Riding on the 787 was superb."
優點： "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
優點： "The drink which call Kiwi which taste was so nice."
優點： "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "The flight attendants were amazing, caring and helpful."
優點： "All their employees were very polite and it definitely stood out."
缺點： "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
缺點： "I wasn't able to pre-select my seat."
優點： "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
缺點： "My wife did not particularly like your choices of breakfast... she just did not understand the food"
優點： "food is above average."
缺點： "Cramped leg room for long flight"
優點： "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
缺點： "Movie selection was the same on return flight which was a bit of a bummer."
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Cabin staff. Special meal. Cleanliness."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Flight was on time. Staff was very friendly and courteous."
缺點： "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
優點： "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
優點： "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "Efficient boarding process. Great god and cabin service. On time."
缺點： "Turbulent flight and the crew was not completely reassuring"
優點： "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
缺點： "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
優點： "Very clean. They check the bathroom pretty often un-like AA. Good food."
缺點： "I always prefer this airlines."
優點： "Service was especially good. Very professional."
優點： "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"
優點： "on time"
優點： "Clean facilities and polite staff. Very short flight"
優點： "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
缺點： "Foam earplugs would be a welcome addition."
優點： "Good selection of entertainment"
缺點： "The food"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Yes, crews were excellent"
缺點： "Boarding of passengers should be clear"
優點： "Friendly staff."
優點： "The service is always way better than American flying"
優點： "The crew was great. The technology is great. I enjoyed the movies."
缺點： "I wish I had more water."
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
缺點： "Missed connection at ICN due to flight delayed !!"
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "Friendly crew, good food, roomy in economy (especially as the middle seat was not occupied)."
缺點： "Very limited movie/entertainment selection."
優點： "How often i was fed"
缺點： "I wanted to upgrade and they said no even rhough it wasnt full"
優點： "very attentive staff clean, comfortable plane with leg room"
優點： "On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again."
缺點： "2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours."
優點： "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
缺點： "My original seat assignments were not found so I lost my window seat on one flight."
優點： "Great customer service. Smooth flight. Friendly and helpful stewardesses despite the language barrier ( I don't speak Korean)."
缺點： "Really no complaints. It was just a super long flight and it was too uncomfortable to sleep."
缺點： "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
優點： "attentiveness of the crew to people of multiple nationalities."
優點： "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
缺點： "There wasn’t anything I didn’t like."
優點： "I liked the fewer seats. Ready to get out of."
缺點： "Constant turbulence made going to the bathroom troublesome"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "cleanliness is very important to me, the constant tidiness esp. near the business class seat is wonderful i would fly Korean Air again because the planes are new. For future reference, how i wish they have domestic flights as well. Good luck to your continued good service."
缺點： "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
優點： "Great legroom, good food options, and professional staff. My only complaint is the somewhat limited entertainment selections. Overall a great experience."
優點： "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
優點： "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
缺點： "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."
優點： "flight attendants were great"
優點： "Seats comfortable"
缺點： "Food select"
優點： "I've flown all over the world and it literally was the best flight I've ever had."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
缺點： "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
缺點： "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
優點： "Food n staffing"
優點： "Service counter check in was very helpful"
缺點： "they don't know what is customer service just they know what is RUDE mean.."
優點： "Wonderful international flights - a bit more leg room. SFO to Seoul and Seoul to Hong Kong. hands down Korean air has clean planes and friendly stylish staff. Generous meals, snacks and beverages. Best service economy international flight!"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Since this was a connecting flight it was decent turbulence was more felt."
優點： "All american carriers shold learn from Korean air about the service."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
優點： "Their Services are wonderful."
優點： "Food was disappointing. Wine was not offered until asked."
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
優點： "Customer service was wonderful"
缺點： "There was nothing I didn't like"
優點： "The service was excellent. They accommodated all of our diet restrictions. I have never been fed so much, they would actually wake us up to feed us. My wife and I really enjoyed flying Korean Air and will do so again."
優點： "The crew was awesome. They went above and beyond."
缺點： "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
優點： "Very caring, and pay full attention to passengers."
缺點： "Better food quality, more movies please."
優點： "The crew was great. I experienced great hospitality."
缺點： "The quality of meal."
優點： "no -all that was amazing was the complete idiocy of ana"
缺點： "virtually everything was a unacceptable starting with the gate staff ..."
優點： "Entire crew members, food, drink, hospitality & aircraft."
缺點： "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
缺點： "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
優點： "the food was god. the crew was very accommodating"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
優點： "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
缺點： "Not a thing."
缺點： "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
優點： "One of the best service! Thank you!"
缺點： "Nice trip"
優點： "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
優點： "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
缺點： "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
優點： "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
優點： "Crew is awesome and nice"
缺點： "The seat was extremely uncomfortable."
優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Service, Cleanliness and Overall Quality"
缺點： "Seats could be better"
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點： "Overall comfort was good"
缺點： "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
優點： "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
優點： "Seats and service"
缺點： "No complaints"
優點： "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
缺點： "The food met airline standards, which are generally pretty low."
優點： "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
優點： "Meals are excellent at Nippon, stewardesses so helpful and charming."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "All staff were very helpful and polite!"
缺點： "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
優點： "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "staff was great in business"
優點： "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
優點： "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
優點： "Respectful and thoughtful passengers and crew make all the difference."
缺點： "The seats were uncomfortable to sleep in."
優點： "The crew are very very friendly, helpful,fantastic service, all thing is good"
缺點： "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
缺點： "I understand it was only an hour flight but I would've appreciated a snack of some sort"
缺點： "There was no information about connecting flights before landing."
缺點： "Flight was delayed for four hours. Missed connecting flight."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "The flight crew were very pleasant. The food was excellent. There we nice options for movies."
優點： "The seat next to me was empty"
缺點： "I downloaded the app and followed the directions to watch a movie but when I got on board I host the connection and not get back in . It would not allow me to download anything"
缺點： "No entertainment no WiFi. Lots of angry people about that."
優點： "Good crew"
缺點： "My tv monitor did not work."
優點： "I was on time"
缺點： "Compensation for your mistakes"
缺點： "Seemed disorganized getting on"
缺點： "Incredibly cramped airplane"
優點： "I could be rebooked on my initial flight and I arrived early in San Diego."
缺點： "I was rebooked on my initial flight but I had lost my seat and I landed at the end of the plane. It took ages to get out. I understand the situation, however."
缺點： "Had to buy another ticket"
優點： "Landing at my final destination."
缺點： "Over 3 hours of delays. American Airlines needs to get their act together at Chicago O’Hare airport."
缺點： "Delay in boarding was over an hour"
缺點： "I have flown this airline many times and never once have we ever taken off on time. We left 2 and a half hours late and the people that work for them are grumps all the time. Never flying them again."
優點： "Direct flight from desired origin to destination Boarding by zones"
缺點： "Uncomfortable, small, seat space with inadequate legroom. Lack of personal entertainment options. Paid extra for earlier boarding group which only benefited me by about 5 people. (NOT WORTH IT!) Lack of complimentary food options. (Pay for everything)"
缺點： "difficult connecting to wifi."
優點： "Economy passengers treated well"
缺點： "Your survey app"
優點： "Love the entertainment system, watched a movie and was able to charge my phone too"
缺點： "Gate the boarding process but that's about it"
優點： "Quick and painless flight"
優點： "Once we were in the air, the flight was average."
缺點： "The flight was delayed due to several mechanical issues but the ground crew did not communicate effectively on the issue or how long the delay would be. I understand that these issues occur, but better communications and empathy from the ground crew would have gone a long way. Boarding was also a disaster because everyone tried to board at the same time and again, the ground crew did nothing to control the situation."
缺點： "The crew was rude."
優點： "An open seat next to me"
優點： "Everything was great!"
優點： "Great flight"
缺點： "No food"
優點： "Short flight"
缺點： "Numerous delays."
缺點： "The check in process at JFK was a disaster. The kiosk check in machines were constantly malfunctioning, where to line up was unclear, and staff acted frustrated. After several failed attempts with the kiosks you have to wait in line to check in at the counter anyways. It would have saved almost an hour of my time to just go straight to the counter-- had I been allowed to. I wanted to check a bag which contained some fragile items. Several bottles of wine which I wrapped in bubble wrap and cushioned with my packed clothes. I requested a "Fragile" sticker to be put on my bag. I was told "We don't do that here". So I asked if they handle ALL bags with extreme care and I was laughed at and told to go on my way. When I got my bag at my destination-- the outside of my leather suitcase was sliced to the lining. There were scuff marks and torn leather. My wine had been completely shattered. Not just a crack in the bottle, but flattened completely. My clothes were stained, my bag ruined. I don't know if putting a fragile sticker on would have prevented this, but I don't understand why they just "don't do that". We are trusting our property to the airline when we check bags. I will never trust American Airlines ever again. They don't want to know if I have anything fragile, and they don't care when I tell them."
優點： "Quick and easy thanks"
優點： "Sittings on the tarmac for 90 minutes no airs no waters. 114 degrees"
缺點： "The very least employees should offer customer some waters to cool of"
優點： "Customer service was excellent. Smooth flight. Early."
缺點： "In Charlotte the kiosks were not acting right. The agents were still exceptional but you could tell they were frustrated"
優點： "Staff on the plane was pleasant."
缺點： "When I checked in I wasn't given a seat assignment. I had to wait until I got to the gate."
優點： "Ok boarding, ok service, ok flight"
缺點： "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."
優點： "Well organised"
優點： "Roomy aisle seat"
優點： "No much"
缺點： "Aircraft is small, boarding is a mad dash to the plane"
缺點： "Flight was delayed arriving, connecting flight was in a completely different terminal = they didn't wait for us and auto booked us on a flight out the next morning. We requested our bags and drove home instead. Horrible."
缺點： "We missed our connection because of American Airlines incompetence. That being said the flight itself was ok."
缺點： "Could not read paper when passenger in front reclined seat. No space between rows."
優點： "Seat were larger and comfortable"
缺點： "AB 320-200 flight for +5 hours and no entertainment. Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
缺點： "Despite paying 5 months in advance, couldn't check in online or reserve seats without paying extra. AA customer service told me there were no more "complimentary " seats!! Very tight legroom in cabin."
缺點： "Took my bag for no reason, I flew there with it."
缺點： "just like above + I had previously requested a vegan meal that had been confirmed and I was presented a "dish" of pasta loaded with cheese and was told that that was vegan ... 9 hours flight with no food The sound outlet on my seat was broken and, again, no entertainment for the entire flight"
缺點： "Missed Connection."
優點： "Great service!"
優點： "The attention from the staff during the flight,was excellent."
缺點： "I'd didn't like that we'd had to pay 50 dollars for a medium size luggage,when other passengers have,slightly smaller suitcase,a carry on a lap top or big purse."
缺點： "AA canceled my flight my kids who live 4 hours away from San Diego drove that distance to pick me up yesterday, we got a hotel room for the canceled flight but they ended up paying $200 for the night. AA did not let us know thr flight was canceled until late last night."
優點： "Smooth boarding"
缺點： "No entertainment"
優點： "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
缺點： "DELAYS IN BOARDING. Almost 2hrs"
缺點： "It did not happen! Had to taxi to Austin!"
缺點： "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
優點： "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."
優點： "Fast shuttle to our hotel"
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
缺點： "Not enough washrooms for # of people. Denied us of from WR. Food carts blocked WR access to most people for long periods of time."
優點： "On time."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "Smooth flight"
缺點： "No entertainment unless purchased. Seats were very tight -no leg room"
缺點： "They changed planes and the seats I paid for at reservation were different on the new plane. No warning!!"
優點： "The tvs were nice."
缺點： "The people in front of us reclined their seats and there was no leg room. The flight was severely delayed by an hour and a half making us miss our connection."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： "Politeness of crew. The employee at Toronto was able to change my middle seat to aisle as requested. My original seat was aisle but it was changed and I found out in Boston."
缺點： "That it was cramped. I was on a 4seat row, aisle, but I had the man next to me encroaching on my leg and arm space"
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "Everything, we were on time and everything was perfect."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "Comfortable aisle seat"
缺點： "Better first class deals"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "I ordered vegetarian food, but not shown on list ."
缺點： "Crew never respond to the bells"
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "I like that we made it safely."
缺點： "The crew seemed to not like their job and were very short with customers."
優點： "The friendly staff! Very accommodating and as simple as a smile goes a long way. Kiddos to Air Canada staff!"
優點： "Friendly cabin crew"
缺點： "Seats little bit cramped in economy"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
缺點： "I did not like the crew in Casablanca airport . They were so slow and they did not help the travelers to get to the boarding on time. It seems that they don't even care about their passengers. Air canada needs to improve the professionalism of their crew in Casablanca, and the quality of service provided."
優點： "Overall service & friendliness"
缺點： "Avions neuf et confortable (787). Plusieurs membres de personnel de cabine sont des membres sindiqués en fin de carrière. Oublie des services affable! Le strict minimum est offert par de vielle dames pas heureuses de leurs travail."
優點： "On time"
缺點： "Not comfortable at all, seats are too crowded, and cabin was way too hot!! Some ppl had to undress their babies..."
優點： "The crew was pleasant, and the boarding and de-planing process went smoothly."
缺點： "The plane was really cold, and we were told that they couldn't adjust the temperature, but we could have a blanket - at a cost. We have heard from other people who travelled Rouge about how cold their flight was, too. I also didn't realize that there wouldn't be in-flight movies - unless you rented an i-pad, etc. That was a bit disappointing for a 6-hour flight. I think that I would rather have paid a little higher fee for the flight and have some of the things built into the ticket than have to keep paying out money for all the different things."
優點： "Boarding process was good"
缺點： "No free snacks offered"
優點： "The flight last less time than expected."
優點： "The 767 can be a nice plane when you don't try to cram almost 300 outdated seats onto it."
缺點： "Purchasing airline tickets is about the only thing I know of where the customer is not told what he is buying. This plane had no entertainment system and the bare minimum in legroom. I expect better from Air Canada. I will not book a long flight on Rouge - or Air Canada again. I am sick of the constant disappointment."
優點： "Aircraft was originally booked solid, but a last minute change of aircraft switched us to a larger aircraft so everyone could spread out and get a little more room. Crew was energetic, enthusiastic and pleasant. Overall the flight was above average, mainly due to the friendliness of the crew."
缺點： "Leg room in economy is always an issue (I'm 6'4"). Thankfully this flight was not booked solid and there was no one sitting in that dread middle seat. The food was Mediocre at best. We ordered a pizza for lunch, the toppings apparently shifted in flight and the cheese and pepperoni slid off the crust and was sitting on one side of the box with the crust on the other... (Advice - Stick with sandwiches, crackers and cheese, etc. instead of the hot meals on Air Canada)."
優點： "Time of the flight was quick."
優點： "Reliable. Easy to board. On time!"
優點： "the crew members were friendly"
缺點： "that you don't give any snacks for price of ticket. at least peanuts or pretzels. that's ridiculous. southwest reigns."
優點： "787 is super comfortable and quiet aircraft. Decent service."
缺點： "Lack of coffee while seat-belt sign turned on - there wasn't even any significant bumping in the aircraft - certainly could have served coffee without issue. I know this is a "safety policy" but sometimes we should objectively leave lawyers out of the equation in terms of service provided."
優點： "I liked all the assistant they gave to make a person comfortable."
缺點： "That we had no choice for the seat on the plane"
缺點： "Someone else was sitting in our seats and when asked they said they had lost their boarding pass and hence don't know their seat number. I called the flight attendant for help and he checked our boarding passes and asked us to wait at the back of the plane. He stood there for another 10-15 minutes and we were not helped. Finally, another flight crew member came down to the back and asked us to sit in a row almost to the back with barely any legroom. I am 6'2" and was cramped into the seat. It was horrible!!"
優點： "SAME AS ABOVE."
優點： "Loved the leg room. Flight was on time and got our luggages on time, flight attendants were very nice and helpful! overall flight was very comfortable. will fly with Air Canada in the future again :)"
優點： "Boarding was pretty quick, efficient, on time"
缺點： "Seats had least legroom of any plane I can remember. I'm not that tall and my knees were in the seat pocket the whole 5 hr flight. Also, the seats could stand to be a lot cushier. I felt like I was sitting on a piece of cardboard after the first 2 hours."
優點： "Crew Only."
缺點： "AC website states for US and Canada allow 120 mins. We arrived to the airport 130 mins inadvance. We had no checkin bags but we almost missed our flight. (Many people did miss our flight). You need to allow at least 2 -3 hrs for US security checks. Because we almost missed our flight, we didn't have time to purchase food preboarding and the selection in the plane was very limited. My partner is 6'1 and the seat was extremely uncomfortable for him and it was not in our budget to upgrade. There was no free entertainment in the plane. You needed to rent a tableT!"
優點： "In flight entertainment is great."
缺點： "No snacks."
每天清潔，並在 台北飛往 聖地亞哥的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北飛往 聖地亞哥的機上會提供口罩
從 台北飛往 聖地亞哥的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北飛往 聖地亞哥的彈性機票