之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "The food was great and so was the service."
缺點： "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
優點： "The flight was a great value for the price and the staff was amazing and attentive."
缺點： "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
缺點： "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
優點： "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
缺點： "Nothing! Awesome Airline. Would use again when traveling to Asia."
缺點： "The cabin temperature was a bit too warm, I sweated a bit during mid flight from the heat."
優點： "food and seat are good."
優點： "Good service, onboard entertainment"
缺點： "Twice now I didn't get the seat I reserved at the time of ticketing."
優點： "Good staff and very helpful"
缺點： "Not much variety of food in a long flight"
缺點： "Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone"
缺點： "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
優點： "Seat was ok. Service was timely"
缺點： "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
優點： "They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options."
缺點： "Terrible food."
缺點： "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
優點： "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
缺點： "How can u loose a luggage"
缺點： "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
優點： "Great food"
缺點： "Need more leg room"
優點： "Food and transfer is great."
缺點： "Flight delays."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
缺點： "I tried a lot of times to check in online but I was never successful."
優點： "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
優點： "Better entertainment."
缺點： "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
缺點： "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
優點： "It was a great flight There staff were great, even fed us on a 80 minute flight"
優點： "Beautiful plane, clean and well serviced, unlike American carriers"
缺點： "We were delayed an hour on the tarmac in Taipei with no explanation. I was told there were no aisle seats and when we finished boarding I could see that the attendant on the ground had not been truthful. I did get a bulkhead aisle seat after the doors were closed, but I would like to know the truth from service people."
優點： "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
缺點： "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."
I ve always love flying on @MAS not just because it is my national carrier bit also because of its Malaysian Hospitality
缺點： "Supper was very average , one slice of pizza , that’s it"
優點： "The crew was very friendly and attentive."
缺點： "Can’t think of anything"
缺點： "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
缺點： "The entertainment unit was constantly malfunctioning"
優點： "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
缺點： "They have 2 food options and they're just ok. There wasn't very many drink options either."
缺點： "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
缺點： "Flight delay announcement could have been made much earlier"
缺點： "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
優點： "Economy seats arent different from other airlines. Flight was good in general"
缺點： "Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help."
優點： "On time"
缺點： "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"
優點： "crew provided attentive and excellent service. Good food and beverage."
缺點： "cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit."
缺點： "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
優點： "The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade."
缺點： "Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for."
優點： "Friendly crew. Comfortable and quiet flight"
缺點： "Dinner service slow"
缺點： "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
優點： "On-time departure and on-time arrival."
缺點： "Perfect flight"
缺點： "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
優點： "Staff onboard were good"
缺點： "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
優點： "There was not much entertainment for kids .. and a"
缺點： "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
優點： "The regular plane was swapped out for the A380"
缺點： "Lost bags"
優點： "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
缺點： "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
缺點： "Delayed of baggage claims for 1 hour, flight retimed/delayed for more than 1hour"
優點： "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
缺點： "Attitude by attendants can be improved."
優點： "Crew were awesome. Could not do enough for you. Very personable too!"
缺點： "Security at Adelaide very slow and under resourced."
缺點： "Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department."
缺點： "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."
優點： "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
缺點： "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
優點： "Newer B737-800 aircraft Improved entertainment system Drinks"
缺點： "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
優點： "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
缺點： "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
缺點： "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."
優點： "Flight was on time, good value airline"
缺點： "Kayak did not book through airline, would prefer to use known site before paying $$$"
優點： "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
缺點： "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
優點： "On time departure system works"
優點： "Staff are courteous"
缺點： "Departure was delayed an hour"
缺點： "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."
優點： "Service in the plane"
缺點： "Service at the airport."
優點： "my family and I flew one way Singapore to London (15 hours 1 hour stopover in KL) for $1600 (all 4) Singapore Airlines or BA were $1800 per person. they are nicer airlines but not $5600 better. Airbus A380 was a bit tired but service was good. pretty painless trip all in all"
優點： "Service is excellent"
優點： "- On Time - Nice to include buns or bread for breakfast - Staffs should be more gracious and engaging."
缺點： "- Landing was rough and sudden - Hot drinks only served at the end of meal. It should be served together with meal. - Row 17 was last to be served. Rather hungry especially on transit flight from Singapore - No transit lounge and refreshments"
缺點： "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
優點： "Direct Flight"
缺點： "Food was absolutely disgusting. The mash potato and chicken was completely melt into liquid. The air con continually leaking throughout the journey."
缺點： "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"
缺點： "The airline lost our backpack raincover and did nothing to help find place a claim"
優點： "Food was great, easy boarding and overall good experience."
缺點： "Very rude flight attendant that had a friend on the plane and was constantly giving her stuff and talking right over my head."
優點： "Fast and efficient."
優點： "No line check in, efficient, quick bag drop, check in, on-time departure, good safe flight with food & water ( extra $4 USD)"
缺點： "Leg room very cramped, but ok for a 90 minute flight. Hot Seats are better for $20 USD each extra."
缺點： "On time. Free internet in flight. Good value for a low cost airline."
缺點： "Excellent flight. No complaints, good boarding, friendly crew"
優點： "Seat was good .. the flight was not full"
優點： "Again, it's good for a budget airline."
缺點： "More legroom"
缺點： "Air Asia is a no frills Airline. That’s why it’s Cheap."
優點： "It was only a2 hour flight."
缺點： "Nothing Free! Have to pay for water! 40 baht for a 10 baht water"
優點： "FOLKS PURCHASE EXCESS BAGGAGE WITH EXCESS WEIGHT ONLINE WHILE PURCHASING YOUR TICKETS IN ADVANCE, THEY WARN YOU TOO AS YOU PURCHASE YOUR TICKETS...other than that everything was so quick it didn't feel like the flight ever happened seriously"
缺點： "Other than my baggage costing almost as much as my flight (which was inexpensive to begin with) what i didn't like has nothing to do with airport, airline or the country because there are always a few obnoxious tourists whom just seem not to know how to behave..."
優點： "Plane was 1h late to take off but on time at landing"
缺點： "No power plug, no English magazine, no phone allowed (even in flight mode) for a 4 hours flight. So “entertainment” deserves 2 star only. As a couple travelling together, we were not seated together, which is very annoying (that was the case for other passengers too) even though a lot of single seats were empty in the plane (crew refused to let us swap places). That’s a 2 star for the crew. Food and beverage is pay only, and was real bad, that is the 1 star for food."
缺點： "Air Asia is grossly understaffed at Johor Bahru and rely on Self Check-in kiosks that few of the passengers understand. It’s chaos with horrendously long waits. The international waiting area post-security is tiny with zero dining options. Third world all the way, a distinct contrast to the city, which is great."
優點： "Plus: That I burned lots of calories when dealing with their chaos and long lines."
缺點： "Minus: On my flight from Bangkok to Siem Reap today, the seat in front of mine was broken and the seat back would not stay upright. The man in it asked for a new seat, and the FA first told him that it was okay, despite his head being in my lap. Both of us said that was dangerous, and only after arguing with three FAs was he finally able to change seats!"
優點： "Great flight inc snack. Friendly staff flight on time."
缺點： "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International,Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."
優點： "The r at of all of our interactions in Cambodia have been delightful"
缺點： "The checking was rude confusing unpleasant. It’s as if they want d to humiliate us. Completely unnecessarily horrible."
缺點： "We boarded late and left late."
優點： "Good seats. Great service."
缺點： "It’s a budget flight. So comes with limited options. However you still get what you pay for."
優點： "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
缺點： "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
優點： "We arrived"
缺點： "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
優點： "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
優點： "The price"
缺點： "No drinks, no entertainment, no real service and very cramped. It is what is for the price!"
優點： "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
缺點： "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
缺點： "The flight was delayed at the gate and on the runway. They did not serve any alchohol. The crew was aloof."
缺點： "Usually not on time - frustrating."
優點： "Cheap and on time"
缺點： "Of course it wasn't a luxury flight. But he air was stale and smelled real bad of body odor by the time I got off the plane"
優點： "Boarding time was accurate ."
缺點： "One of the crew member was very hard and never smile at all, and not polite also."
缺點： "They don't even give you free water on the flight."
優點： "Several budget airlines make up their profits by fees. Didn't know this was such an airline going in. If you know going in you will be in a seat that doesn't allow enough leg room for your feet to sit flat on floor and a drink of water has a cost associated you may not be disappointed."
優點： "Seating and friendly staff"
優點： "The plane didn't crash"
缺點： "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
優點： "Boarded on time, arrived in Bangkok 20 minutes early, no problems getting my bags checked in even though I was late arriving to the airport. You do have to buy luggage allowance beforehand to avoid getting completely gouged though & do it over the phone as their website is almost completely nonfunctional."
缺點： "For a 4+ hour flight they should at least give you water and peanuts instead of either making you buy a meal beforehand (on airasia's website which simply does not work if you are using a mobile phone) or pay extortionate prices ($3 for a teeny bottle of water) on board- I realize it's a budget airline but since they don't let you bring liquids through security passengers have no choice but to pay these ridiculous prices if we don't want to completely dehydrate."
缺點： "They did not tell me to select a checked bag beforehand and charged an excessive amount for one piece of checked luggage."
優點： "Shortest legroom I've ever seen on a flight."
優點： "Nothing, AirAsia was great 5 years ago but now their additional charges are excesive, their personal is one of the worst (very hard to find a bad person in Thailand and all AirAsia personal are intransigente people)"
缺點： "Their fees for First baggae are excesive, they accept very few kg per bag, they charge much much more per extra kg than any other airline. I will never use this airline again, we paid mode in extra fees than in tickets and service was aweful."
缺點： "I booked a flight on Air Asia from Chang Mai to Krabi during a vacation in Thailand. Luckily it was only a two hour flight because the seats are absolutely tiny. I am 6'4" and am used to having pretty much zero legroom on flights, but this was another level. I had an aisle seat and had to sit with my legs completely spread open into the aisle for the two hour flight. Don't book this airline if you are over 6ft tall and plan on flying standard economy."
優點： "I booked 2 seats together by the window, and instead got two aisle seats. They would not reseat us at check in even though there was plenty of room on the flight. Mediocre food."
優點： "AirAsia is cheap and not cheerful. You only get the cheap fare if you dont check on luggage."
缺點： "Rio offs on luggage."
優點： "Relatively on time"
缺點： "No food. Small seats. Late boarding"
缺點： "MY FAULT TOTALLY. I forgot to order vegetarian food, offer one meatless and one meat entree perhaps."
優點： "Plane ride was adverage"
缺點： "Squished buss ride to plane, had to pay for one checked bag"
優點： "Just about everything. very smooth operation."
缺點： "This flight has no drink or food at all."
優點： "The agents came and helped us get through the lines at Krabi Airport. Since Thai airports are awful, and never have enough staff, and don't manage queues, it was good that the agents came to help us cut in front of other poor souls who were waiting for later flights."
缺點： "The seat I was as in hardly fit my legs. As soon as the lady in front of my leaned her chair back, my knees were painfully crushed. I'm thin, and only 183 cm tall, which is perfectly average. It's a crime that Air Asia can't even provide me a seat that fits me."
優點： "The line didn't take that long."
缺點： "The 7kg weight allowance is ridiculous, it's a clear ploy to grab more money for add-ons, when it should be considered below the minimum amount a reasonable one-bag traveller would bring with them. If you add a laptop, you get a free additional 3kg. Can someone please explain the logic of that? The airplane cabin was freezing cold the whole flight, colder than the older, smaller plane I took on the previous flight. If the Boeing 777 is so advanced, why is the atmosphere less comfortable? To add insult to injury, I was unable to bring adequate warm clothes for my flight to a tropical destination because of the low weight allowance. Lightweight travelers don't want to check bags because of the additional hassle and potential for lost luggage (not to mention the fees). They wear backpacks small enough to fit into the overhead compartment, but getting under the ridiculous 6kg limit means eliminating anything extraneous. 9 or 10kg is more reasonable."
優點： "short and sweet"
缺點： "charge for checked bags"
優點： "Very friendly crew!"
缺點： "Zero legroom"
缺點： "I did not use the flight because I accidentally purchased the flight going the wrong direction. Immediately upon pressing the purchase button I realized my mistake and attempted to fix it only to find out that even though I purchased through Kayak, Air Asia would be responsible for all customer service. Upon finally getting a hold of them after several hours of frustration I was told that not only was there no way to cancel it, I could not even use the price paid as a credit for the opposite route regardless of the fact that I was attempting to rectify this seconds after purchasing. I expected to be using Kayak as a point of customer service and was the only reason I went the route I did to purchase the ticket."