優點： "Clean cabin and good service"
缺點： "Not every body is doing extra miles to make customer happy"
缺點： "Better movie selection. Better organized boarding in Frankfurt"
優點： "Flexible seating due to only very few passengers. On time departure and arrival"
缺點： "Crew miss my drink"
優點： "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
缺點： "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
優點： "Super good crew."
優點： "Great inflight entertainment"
缺點： "Have WiFi that is working"
優點： "I liked the size of the cups for drinks: smaller than usual."
缺點： "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
優點： "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
優點： "Service was excellent!"
優點： "The food selection, there is several pre-order meal based on diet or your religion"
缺點： "The seat pitch at least 33""
優點： "Seats were good"
缺點： "Food could have been better"
優點： "Seats with entertainment"
缺點： "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
優點： "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
缺點： "I will not buy the air ticket from cheap ticket any more."
優點： "Boarding went smoothly, crew extremely curtious and helpful."
缺點： "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
優點： "Overall good"
缺點： "Boarding needs better management."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "The crews on board were amazing!"
缺點： "The service from the ground staffs are not as good a the crews onboard."
優點： "Better flight as bigger craft and no neighbours in my row so I got some sleep."
優點： "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
缺點： "As always, economy class is getting tighter. But economy here is still better than the western airlines."
優點： "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
優點： "Seats are big as old plane"
缺點： "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
優點： "The staff is amazing and know what parents of bubs need."
優點： "Excellent crew, service and food"
優點： "Food, service"
優點： "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
缺點： "no problems"
優點： "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
缺點： "Economy is still tightly packed with limited leg room considering the distance traveled."
優點： "I reallyiked th service from the crew"
缺點： "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
缺點： "Way too cold"
優點： "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
優點： "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
優點： "The trip was horrible we have to sit separately three places."
優點： "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
優點： "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
缺點： "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
優點： "Friendly staff."
缺點： "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
優點： "crew very helpful with seating service on board also good"
缺點： "head phones for entertainment very uncomfortable Food not to my taste"
優點： "It’s worth it to pay a bit more for the extra legroom seats."
優點： "Spacious and comfortable bed."
缺點： "The food wasn't that great. Average at best."
缺點： "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
優點： "Spacious economy class seating and great service"
優點： "Flight crew, food, boarding and entertainment great."
缺點： "Just didn't like the 7 hour delay for the flight. Nobody's fault."
優點： "The trip was uneventful, with the usual excellent service."
缺點： "Delayed 2 hours behind schedule"
優點： "Everyone was very attentive and nice. The leg room is decent ."
缺點： "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
優點： "Most everything"
缺點： "Crying babies made it tough to sleep the whole flight"
優點： "Service is always excellent"
缺點： "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
優點： "The staff were so friendly and helpful."
優點： "Entertainment excellent, cabin crew superb"
優點： "Not much"
缺點： "The seat I had booked and was confirrmed was not available, double booked."
缺點： "I was turned away at the gate and was unable to board the plane. It was an awful experience!"
優點： "The seat is very comfortable And the crew is very nice and helpful"
缺點： "The checking service in Taiwan And the manager’s Attitude toward Crisis handling"
優點： "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
缺點： "I paid for seats, but there is no record of my purchase at NZ air."
缺點： "The snack were very simple. They don't communicate properly all the different snack options."
優點： "The crew was great. Really friendly, we got skycouch and it was really comfortable"
缺點： "Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces."
優點： "The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!"
優點： "The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay."
缺點： "Nothing. The flight was efficiently run and seats comfortable."
優點： "Crew were great!"
優點： "Staff friendly and helpful"
缺點： "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
優點： "The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment."
缺點： "Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible."
優點： "The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight."
優點： "Friendly crew"
缺點： "Crumbs still on my seat when I boarded"
優點： "Nice, short flight. Smooth ride."
缺點： "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
優點： "Short flight. No problems."
優點： "Crew was really nice however slightly absent during the flight."
缺點： "Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room."
優點： "Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far."
優點： "Flying on the plane with mighty KORU on the tail always gives me a buzz"
缺點： "Better meal as the meat dish was a bit cold when it arrived."
優點： "A whole season of New Girl!"
缺點： "Was very crammed."
缺點： "Air NZ serves the special meals first but never offers passengers a drink. By the time the meal and drinks trolleys come round for the rest of passengers, most people have eaten their special meal."
缺點： "No enough blankets when feeling cold"
優點： "Punctual flight, great boarding and great baggage service."
缺點： "Bag drop could be improved with more personnel to help."
優點： "Everything else."
缺點： "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
優點： "The staff was very helpful"
缺點： "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."
缺點： "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
優點： "Staff were lovely and food good ."
缺點： "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
優點： "Good seats great staff"
缺點： "Paying for movies not impressed"
優點： "Good seat, very pleasant crew."
缺點： "No entertainment so can't score that. Basic snacks"
優點： "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
缺點： "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
優點： "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"
優點： "I love the entertainment system. The airline attendants uniforms are very colourful."
優點： "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
缺點： "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
優點： "Great flight with wonderful service."
優點： "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
缺點： "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
優點： "arrived early at destination ground crew helpful with seating"
優點： "Most of the flight attendants were helpful and friendly"
缺點： "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
優點： "Very smooth, uneventful flight, perfect, in other words"
缺點： "More leg space should be given to who have height to6”1’ or so."
優點： "Entertainment was good"
缺點： "The chicken pasta meal was pretty dried out and terrible"
優點： "Crew were friendly"
缺點： "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."
優點： "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."
優點： "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
優點： "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
優點： "the fare is so cheap ,service is excellent"
優點： "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
缺點： "No free movies"
優點： "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
缺點： "Crew forgot to serve us our meal."
優點： "Late departure but kept informed. Food good."
優點： "This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before."
缺點： "Vegetarian meals can be better, breakfast eggs get over cooked and rice also."
優點： "Crew amazing."
缺點： "Food variety should be increased."
缺點： "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
優點： "The crew was amazing and the food was great too!"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
缺點： "All services throughout the process need to be improved from the ground to on board"
優點： "crew was excellent"
缺點： "seat was better this flight."
優點： "Comfortable seats in Premium Economy."
缺點： "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "3 hours delay for a flight of 1 h 45 min"
缺點： "Seat was very uncomfortably"
缺點： "About cabin crew for for more smile"
優點： "Conformt ,enjoy and on time"
缺點： "Docking at an air bridge rather than taking a bus"
優點： "seats are comfortable"
缺點： "flight as always delayed, food and inflight entertainment system choice are very poor - crew always on the PA for non sens announcement in 3 languages"
優點： "Standard of the flight was good"
缺點： "Cabin personal was unengaged rude and everything than helpful"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "flight always late as usual"
優點： "miracle fight landed on time"
缺點： "terrible food - poor entertaiment system with limited choice and old movies - crew always on the pa"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "delayed as usual"
缺點： "2 hours delay as usual with cathay pacific - flight attendand constantly disturb you on the pr system - very limited choice of movies, mostly old and finally poor food as always with cx - the seat on the other hand is very comfortable and thankfully i forgot i flew with cx"
優點： "Crew was amazing and diligent !"
缺點： "Food could have been better with some more options available onboard!"
優點： "The crew was hard working, food was ok"
缺點： "Line up for boarding as well as storaging of our carry-on could have been managed better"
優點： "Yup all gud"
缺點： "All gud"
缺點： "The sound at my seat didn’t work so I had a a 14 hour flight with no soundtrack. I watched one Japanese movie with subtitles and then gave up"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "very friendly staff"
缺點： "seats could be more comfortable for long flights, better food choice"
優點： "Friendly staff and very accomodating"
缺點： "Did not enjoy the food choice, tv needed repairs"
優點： "Really good flight, no complaints here. Friendly and efficient staff."
缺點： "Needed to use two sections train and bus for transit. Entering airplane using stair layer very inconvenient for customers."
優點： "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "A perfect landing/touchdown into Auckland. Great pilot"
缺點： "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
優點： "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
缺點： "The food on Cathay still has not improved compared to other airlines'"
優點： "Arrival in time"
缺點： "Everything was good"
優點： "Everything but the seat"
缺點： "Seat configuration is not worthy of CP business class. It’s the old 777-200, either retire the plane - that would be a shame, or upgrade the seats"
缺點： "The crew service very lack"
優點： "Inflight entertainment was excellent! Staff were very attentive."
缺點： "More choices in food and more leg room or ability to put legs up, had very swollen feet!"
缺點： "The stopover in Hong Kong was longer than I would have liked."
缺點： "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "We got to our destination"
缺點： "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
缺點： "The flight was cancelled new departure time is 7:20am"
缺點： ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
缺點： "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."
優點： "Crew was great. Food was excellent."
缺點： "Boarding process. Everyone rushed in when the gate was opened. No sequential boarding."
缺點： "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"
優點： "The crew was extra friendly. The seat was spacious. Good leg room."
缺點： "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."
優點： "you ripped me off"
缺點： "you ripped me off"
優點： "Best in flight entertainment for any airline I've used"
缺點： "More food options"
優點： "Entertainment was good and food and snacls"
缺點： "Communication with passengers about the 7 hour flight delay I experienced. We were not given food and drink vouchers"
優點： "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"
優點： "The crew was amazing, the seat was excellent"
缺點： "Having the luggage checked in transit without going out to open it for inspection"
優點： "Entertainment options were excellent. Lots of choice. Staff were friendly."
缺點： "Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila."
優點： "Time management"
缺點： "More information about the terminals"
優點： "Food and service were good, so was inflight entertainment"
缺點： "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
優點： "Crew are very helpful."
缺點： "Need reclining seats"
優點： "Flight was on time. No stop over, because it is a direct flight."
缺點： "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."
優點： "Flight was on time."
缺點： "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."
缺點： "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點： "Delayed for 2.5 hours."
優點： "The plane is new and clean"
缺點： "If the flight was on time. The flight was delayed which resulted on missing my connecting fllight to Denver. I have to stay and wait at the San Francisco airport for 19 hours"
缺點： "Seats did not recline very much. Hard. Food was very plain and starchy."
優點： "Sit is average small"
缺點： "Food was terrible, need to improve for the food quality"
缺點： "The business seat was very uncomfortable"
優點： "Great crew"
缺點： "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"
優點： "Truly friendly, service minded and happy cabin crew."
缺點： "A bit messy for the boarding but partly as unruly passengers"
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "onboard service was good"
缺點： "17 hour delay"
優點： "Yes crew and plane were ok."
優點： "Nice seats in business, good food, nice crew."
缺點： "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"
優點： "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
缺點： "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
優點： "Crew and check in were very accommodating to our family with two small children."
缺點： "Food served did not have any vegetarian choices."
優點： "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
缺點： "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."
缺點： "The lounge is awful."
優點： "Birding was great. Punctual flight."
缺點： "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."
優點： "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
缺點： "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
優點： "your crew and the service provided"
缺點： "some video channel dose not work such an the flight map."
優點： "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
缺點： "Slightly limited entertainment . Mabuhay lounge at Manila's average."
優點： "Again lovely food and crew. Same good seats as the A350 from LHR."
缺點： "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
缺點： "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."
優點： "No direct contact details to change flight"
缺點： "Terrible customer service"
優點： "No delays.....yay!!!!!"
缺點： "Food needs improvement...no fruits. Though the flight was somewhat full, I got good seating, BUT my friend who was also traveling with her husband got a seat one over from the middle exit. Her husband is over 6' tall. The attendant would NOT allow him to move by the window where there was LOTS of leg room because that seat cost more. No one sat there the entire flight. Ridiculous to not allow a small change."
優點： "Clean toilets."
缺點： "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."
優點： "The crew were pleasant."
缺點： "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."
優點： "Online checkin was easy and actual counter checkin to get boarding passes was quick. The counters were actually open about 4 hrs before the actual flight. Then, we were able to get seats next to each other with an aisle, in a row that we wanted. Departure seemed on time and arrival was about 45 minutes earlier due to a tailwind. Food was good and service was frequent. Attendants were nice and polite."
缺點： "At the gates, we were not allowed to bring water, even though this was after the security and X-ray. There was another X-ray station at the gate and the water was from the store next to the gate or from the drinking fountain. Really odd that this was required by the US govt."
優點： "Broken tv control and head sets x 2 wish I could have used my bose"
優點： "Little less food."
缺點： "Flight delays several hours. Its a very terrible flight. No apology from airlines company too."
優點： "Though we are 50 mins late in departure we were given announcement early"
缺點： "The food we had ( fish and rice) for the flight was enough in quntity but lack a good taste."
優點： "Seat uncomfortable, filthy restroom, disgusting smell and had not been clean, hand soap no refill, overall bad service."
優點： "great service in business class"
缺點： "food selection could have been more westernized!"
缺點： "So hot on the plane and cramped."
優點： "New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff."
缺點： "Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine."
優點： "Tickets were super cheap."
缺點： "Transfer at Nanjing is horrible. There is no transfer hall so connecting passengers have their passports confiscated and are locked in a room like criminals for HOURS. People were crying, others did not understand what was happening and they were panicking. It was a truly awful experience!"
優點： "Plane was okay/good. Crew was good."
優點： "Plane was good (Economy class)"
優點： "Seat was great"
缺點： "Food was horrible, can be better"
缺點： "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
缺點： "MU ground service in PVG was fair during check in, it was not as polite as in HK."
優點： "Seats are comfortable."
缺點： "Check in agents could have been more professional"
優點： "I hated the airline!"
缺點： "The food was terrible and the staff was not nice at all. Worst airline."
缺點： "Awful. No eng speaking staff. No check in line mamaged."
優點： "The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai"
缺點： "Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew."
優點： "Left on time."
缺點： "Food very unappetising. Poor movie selection"
缺點： "I was surprised for an overnight flight, no pillows provided, no toothpaste available, need to take hus from plane to terminal"
優點： "It was cheap but I would not do it again"
缺點： "I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle"
優點： "nice service"
缺點： "all passengers of economy almost boarded but we had to wait for a minibus to take us to the plane, this is ridiculous"
優點： "clean cabin, nice service, smooth connection"
缺點： "some of the crew didn't understand English very well, not much movie choice on board"
優點： "The price and availability was a plus. Food and drinks was too. No personal entertainment....short flight anyways. If leaving or arriving from HKG, you will be taking the shuttle on the Tarmack, so you maybe out in the weather for a few. Clean and friendly. Would fly again."
缺點： "They rescheduled my return flight a few hours earlier, but offered no compensation....also it was about 30 minutes late. So what was the point in making the flight earlier?"
優點： "Short layover, very good price."
缺點： "Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!"
優點： "Not sure"
缺點： "I didn’t like how rude the staff was. I also don’t like the fact that my luggage was misplaced and I’m on the other side of the world without my things."
缺點： "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."
優點： "the crew were fantastic thank you"
優點： "Personal, comfortable, easy"
缺點： "The breakfast pack was ok but the scroll thingy was dry and not very nice!"
缺點： "The check in experience was awful. We have a layover in shangai and found out we have store our bag in a pay locker. He almost didn’t let my friend on as she had 8 clean pages on her passport but none of them were clean on Front and Back side. He said Indonesia would not let her. That was untrue. And we were in business class no less."
優點： "The staff was excellent and nice . Looking after everybody same"
優點： "same as before Staff excellent and nice with everybody"
缺點： "the foods"
優點： "Clean, comfortable and ahead ov time"
優點： "good selection of movies"
優點： "Good selection of movies"
缺點： "The food were not fresh and ill prepared"
優點： "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
缺點： "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."
優點： "I do not think the check in staff could have been any more useless, they wanted us to collect our luggage at every transfer, the plane was cramped, obviously made for people a lot shorter than my 6 ft, majority of the food was not edible for western people. I will not be using them again."
缺點： "I was not able to board the flight in Laos. I had a visa for Shanghai which was my final destination but the airline would not let me fly through Kunming without a transit visa. The staff was very rude and would not listen to me. They just kept saying I could not board the flight. They would not help me to change or re-book a flight and was fine to leave me stranded in Laos. The airport did not have wifi or any resources. I had to please to pay a kiosk to use their wifi so that I could rebook my flight through another transit province. It was a horrible experience and left me out a few hundred dollars."
優點： "Their flight attendants were kind and the flight was on time"
缺點： "The plane was uncomfortable. The real downer was that somehow they lost a whole cartload of bags for a while, perhaps took them to a different carousel or something, so many of the bags from our flight didn't make it out until probably more than an hour after we had landed."
優點： "The crew did a top notch job which made the flight enjoyable. They walked around often to make sure everyone stayed hydrated."
缺點： "The seats weren't the most comfortable and the food was normal flight food."
優點： "The staff was friendly and polite. There was movies, TV shows, etc to watch. The food was decent for airline food."
缺點： "2 days of delays and unorganized at times"
優點： "Staff very friendly"
缺點： "Choice of food. Very limited for business class. Movie selection very limited also."
缺點： "The food!"
優點： "Food, service on board"
缺點： "Im not realize that my luggage is not direct to nagoya, so i need to claimed my luggage, re-check in and imigration in shanghai. I just have 2,5 hours to do all stuff. Thanks god i make it to onboard in time with help other passanger that let me do immigration check first."
優點： "the pleasantries"
缺點： "the unpleasantries"
缺點： "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
優點： "The whole process was smooth. And although I missed/didn’t recall the halal food option when booking the tickets online, the crew member was able to advise fast and make swift adjustment!"
缺點： "There’s no earphone provided onboard, and entertainment thus was lacking! Also, there should be more varieties of newspapers provided!"
優點： "Friendly staff"
缺點： "All was good."
缺點： "Flight delayed, ran out of beer, cut entertainment off way to early"
優點： "Good space, pillow, blanket, food"
缺點： "More English movie options"
優點： "Professional and quick boarding"
優點： "Complimentary in flight wifi"
缺點： "Couldn’t use iPhones... even on airplane mode"
優點： "Don’t expect to be treated too well, it’s no bad but let’s face it Chinese service customer is just okay"
缺點： "There was only one meal, not very special."
優點： "All the seats weren’t sold out so I was able to sit by my friend and we had an extra seat between us. That was the only reason we had any semblance of comfort in our seats. Entertainment on the screens is pretty good. The staff was better in this flight than on my way to Thailand."
缺點： "There was turbulence for probably the first 4-6 hours of the flight and frequently throughout the flight after that. There was no real explanation whatsoever and no communication about how long it would last. The pilot in fact didn’t communicate with us at all on any of my China Eastern Airlines flights. The seats were pretty cramped. I’m not a vegetarian, but no vegetarian options for food on any of my flights. The boarding process outside the US is also a cluster, and delayed as you’re crammed into a room waiting for a bus to take you to the plane. And if you are going out of Phuket Airport, prepare to not be able to check into until 2 hours before your flight, so you’ll be fighting for seats, outlets and space with thousands of other people. We had to spend 8 hours doing this before a 3 am flight."