缺點： "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
缺點： "No additional comment"
優點： "The crew was amazing. The meal choices were great !"
優點： "they assisted my aunt very well all through out her flight"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "Flight experience in JAL is excellent."
優點： "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
優點： "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
優點： "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點： "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
優點： "Inspire of bad weather, the pilot executed a perfect landing !"
優點： "Excelent good service.Staff are friendly."
缺點： "Almost i like everything"
缺點： "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
優點： "Food was excellent and service came frequently. In-flight entertainment was amazing."
優點： "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
缺點： "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
優點： "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
缺點： "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
優點： "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
缺點： "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
優點： "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
缺點： "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
優點： "service was excellent. Seating was OK in spite of it being economy."
缺點： "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
優點： "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
優點： "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
缺點： "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
缺點： "Food can be better."
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
優點： "Friendly and respectful staff, great meals, tasty!"
優點： "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
缺點： "Food was not the worst but not so great"
優點： "The food, the movies and games were really great. There should be more games, though."
缺點： "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
優點： "Very good premium economy seats and airline service was excellent - highly recommended"
優點： "Good service, good food. On time arrival. Comfortable seats. Great airline."
優點： "Staff was great and plane was clean"
缺點： "Not anyone fault but I wish seating was better fitted in economy for taller people"
優點： "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
優點： "The most polite and attentative flight attendants and great food options."
優點： "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
優點： "Food and drinks"
缺點： "Same thing as above"
優點： "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
優點： "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
優點： "Overall flight was comfortable and staff was friendly."
缺點： "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
優點： "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
缺點： "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
優點： "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
缺點： "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
優點： "Premium Economy had good seating space and leg room."
缺點： "No wifi access"
優點： "The crew took care of us during a strange virus affected flight."
缺點： "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
優點： "Crew - excellent service orientation"
缺點： "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
優點： "Crew members was very polite and food was good"
缺點： "seat is quite small."
優點： "Service Quality"
缺點： "Seat does not recline"
優點： "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
優點： "Crew is awesome and nice"
缺點： "The seat was extremely uncomfortable."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Pleasant crew, good food. Standard flight as one would expect."
缺點： "Nothing. It was perfect. Comfortable, cute stewards"
優點： "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
缺點： "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
優點： "Great service by the crew! Excellent food and flight was on time,"
缺點： "Film and movie offerings and music entertainment while on board should be improved with more selections."
優點： "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
優點： "easy check in."
缺點： "can't choose my own seats."
缺點： "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
優點： "Aircraft menu and service"
缺點： "Aircraft seat pitch"
優點： "The plane wasn't that full so I had a lot of space."
缺點： "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
優點： "Crew onboard and in Brussels where very nice and efficient."
缺點： "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
優點： "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
優點： "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
缺點： "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "The ANA crew were very sweet and accommodating"
缺點： "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
優點： "Staff was pleasant, food was good, decent movies overall."
缺點： "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
優點： "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
缺點： "The food. Though it's Halal but very poor quality you should have to improve it."
優點： "I like the food, service, and punctuality."
缺點： "Nothing I do not like"
優點： "Service and food"
缺點： "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
優點： "Great flight"
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
缺點： "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
優點： "Good service."
缺點： "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
優點： "Everyone is super nice."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
缺點： "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
優點： "Very attentive, professional crew."
優點： "service and comfort in Premium economy"
缺點： "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
缺點： "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
優點： "Staff was nice and attentive"
缺點： "Uncomfortable seats. Don't recline. Could use more film choices."
優點： "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
優點： "Everyone staff member was friendly and helpful. Dinner was great."
缺點： "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
優點： "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
缺點： "There was really nothing to dislike. The video choices could be more imaginative."
優點： "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Food and service"
缺點： "Nothing in particular"
優點： "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."
優點： "This was a great flight- there were lots of movies to choose from, and the meal was one of the best I've ever had on an airplane. Plus, there was ice cream. ANA is probably my favorite because they always give me ice cream. They also offer me drinks often, and when I asked for water they gave me a bottle instead of just a cup. Since passengers tend to get dehydrated while flying, it was nice to have water that I could sip whenever I wanted."
缺點： "There could be a little wider range of entertainment, but otherwise the flight was fantastic."
缺點： "When open rows are available they should be able to be used instead of making people cram together. I saw several elderly people turned away.. crew was very rude and I’m highly disappointed"
缺點： "better in-flight entertainment movie options"
優點： "Great crew, amazing food."
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
缺點： "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"
優點： "Staff friendliness, leg room"
缺點： "No sleeping eyepatch"
優點： "Cabin, seat, and aircraft comfortable but not at all luxurious."
缺點： "Service was really bad, the toilets were filthy; in this regard probably the worst business class experience in recent years."
優點： "Same as above"
缺點： "Same as above"
缺點： "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "the beautiful and polite crew"
缺點： "seats lack of cusion"
優點： "The crew was exceptional"
優點： "The crew was kind. The Meal was great. All good."
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "the very punctual flight"
優點： "Korean BBQ"
缺點： "No power outlets on a 14 hour flight! No wifi. Tinynild screens."
缺點： "Entertainment headphones did not have good sound quality; there was no option for English captions for most of the movies."
優點： "The crew were efficient, nice and friendly. There was a sick passenger and I think they were able to help them out. Even though there was a slight delay in the take off but we managed to stay on time."
缺點： "The bathroom was slightly flooded, one bathroom the water wasn't running so I couldn't wash my hands. There are not enough amenities in the bathroom. The food could use a little improvement. Waiting for the baggage claim took too long."
優點： "The airline crew were very helpful in making today comfortable during the long flight."
缺點： "Go around and serve water more often. Two lavatories don’t have water to wash your hands. Please provide liquid/foam hand sanitizers OT wipes at least."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "We liked the food and the friendly staff and the little things like a toothbrush and snacks."
缺點： "Why don't you board by zones? The long stressful line of all sections of the airplane is tiresome."
優點： "Food was excellent at least some of the time. And pretty good the other times. It was also nice to get slippers/"
優點： "Food is excellent with great choices and tasty snacks inbetween meals. Staff are short friendly and go above and beyond. Bathroom amenities are good and always clean."
缺點： "Entertainment options are limited. The movies and tv selection is small for long distance flights."
優點： "Large body plane, A380 is exactly what's needed"
缺點： "Need more movie selections and USB outlets don't work given it's a newer plane. Was the same when I traveled to Seoul."
優點： "The Korean dinners were fine. Good last minute exit window seat"
缺點： "There should have been more snacks during the flight for the passengers to nosh. Cathay Pacific would have trays of goodies for people to take and the attendants would bring cup noodles and water upon request. The mid flight pizza sliver was a joke. The movie choices were limited."
優點： "They made sure everyone was happy with all service."
優點： "Access to restrooms through out the plane should be encouraged to avoid traffic by users in one particular area"
優點： "This airline and this model of aircraft (Airbus 380) makes a 14 hr transpacific flight almost enjoyable! We've flown this route numerous time and this was by far the most comfortable experience"
優點： "Both of my roung trip got delayed for about an hour. The service was very so so compared to Korean Air. I couldn't get tickets through Korean Air because of no ticket available but next time I will definitely look forward Korean Air only."
缺點： "Just about everything."
優點： "The service and the food"
優點： "Great bassinet for baby Excellent entertainment"
缺點： "Terrible food, not enough food given the long haul distance, not enough water provided"
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Crew was very helpful"
優點： "Great service, comfy spacious seats, decent meal service"
缺點： "Food was a bit bland"
優點： "Great service"
缺點： "Dirty plane. Floor and tables not cleaned."
優點： "The service and experience was excellent"
缺點： "I only wish the seats were more comfortable for such a long flight. I understand that the length of the flight cannot be changed… It is just difficult to set the entire time. I wish the premium seats cost less so that I could afford to lay down"
缺點： "No good Korean movies to watch."
優點： "I liked the airbus used to fly from and to the USA. On a 15 hour flight comfort is key, and they did their best. The have build little foot pedals to rest your feet on. Meals also came often, and the food was on the better end of airplane food. Crew was also very friendly!"
缺點： "The crew only came around with water every 3 hours or so. This is unacceptable on a long flight."
優點： "The crew was lovely and very helpful. They were attentive and constantly providing beverages. The films were nice and a large selection. The food was delicious and it was overall a lovely flight which was nice since it was over 13 hours in length."
缺點： "It would have been nice for slightly more space but it is definitely not the most cramped economy class I have sat in. Additionally, it would have been nice to have different movies from my flight to Seoul but there is so much too choose from that this is not a real issue either."
優點： "My travel with asiana is excellent. The crew are so professional and helpful..except for boarding need to be more organized.."
優點： "For 14 hours, it was passable. Food surprisingly good (only chose Asian selections; Western food looked dismal). More movie options would be nice."
優點： "Cabin crew were charming and v. attentive. Food was particularly good. generous with additionals, food ,snacks,beverages etc. Decent leg room , comfortable seats."
優點： "THE staff were really nice and kind."
缺點： "Not enough snack small amount of wine usually you get 1 small bottle. NOT enough movies choice. No control on the air over your head."
優點： "Everything was great, to be honest. If this was 3, 4 years ago, I'd have given it 5 stars across the board without hesitation."
缺點： "No wifi on the flights means I'm limited to working offline and Asiana's IFE system, which was amazing but had limited selection."
優點： "I like how they gave us an empty seat in the middle."
缺點： "The food wasn't that great. It was better on the way in. Boarding took forever. It didnt seem like they came around with beverages."
優點： "IN flight attendants are great, always willing to help and with a smile."
缺點： "I can see the airline growing ans some of the perks disappearing."
優點： "Crew was attentive and the food for economy was good."
缺點： "13 hour from Seoul to NYC and the crew never once went into and took care of any of the four bathrooms in the lower cabin in economy class. On the flight two weeks before from JFK - they did a great job on the bathrooms.On both flights there was no need for the constant interruptions telling us to put the seat belts on. Just turn on the light no need to make an announcements in two languages."
缺點： "There were some disrespectful passengers who were disruptive during the flight."
優點： "Crew and ground Staff were very helpful and friendly"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Delayed too much except that, everything was good"
缺點： "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
優點： "All no!"
缺點： "Seats are too close!"
優點： "Crew was just good. Nothing over the top."
缺點： "Better food."
缺點： "Same as before. Dirty and smelly. Food was ok."
優點： "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
缺點： "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
優點： "the flight was on time"
缺點： "the sound system on my seat was broken so I couldn't watch movies except"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
優點： "On time. Got an isle seat."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
優點： "Great airline, punctual, attentive"
優點： "The staff was attentive to fixing the problem after it happened three times."
缺點： "TV monitor was broken and I could not use it for several hours"
優點： "caring flight attendant went extra mile to move people into better seats if they were available."
缺點： "people in lowest economy seats (back of plane) did not get an amenity bag (ear plugs, toothbrush, eye mask)."
優點： "Flight comfort, plane, staff. Overall a perfect travel experience."
缺點： "Mango desert...that’s all."
優點： "Everyone on Cathay pacific is very nice and the food was relatively good. They did everything possible to make this a better flight."
缺點： "Would have liked to have been offered a beverage more often"
優點： "Overall was great, smooth flight and great service."
缺點： "Seating in coach was really tight and during my trip in Hong Kong, I had to be hospitalized"
優點： "Excellent crew and nothing to complain apart from the economy seats being a bit stiff."
缺點： "Got stomach ache after eating the food."
優點： "Excellent service, lucked out into a flight that wasn't full for once and was able to sleep."
缺點： "Food could have been better. Pasty potatoes and soft vegetables. Ice cream though :)"
缺點： "The crew manager shouted to me and my 1 year old boy during the flight as my son cried. They did not offer any help, my family got insulted and cried. The worst flying experience in my life, will never take that again."
優點： "Crew were nice."
缺點： "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
缺點： "For a 15 hour flight no way to make economy class comfortable at this price ( I flew Cathay since they were much cheaper than flying directly from japan"
優點： "not a full flight so obviously more comfortable"
缺點： "did not like having to deplane then reboard"
缺點： "No Wifi on a 16 hour flight is simply stunning to me."
優點： "The seats were very comfortable. Made it easy to sleep even in a middle seat."
缺點： "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
缺點： "one of the cabin crews threw the meal to me :("
缺點： "Where to begin....The flight was delayed an hr leaving Hong Kong. Then we were rerouted without notice to Newark International. Upon landing and changing our plans, we were told we were actually proceeding to our original destination in JFK. However, we have to wait for a new crew and we're stuck on the tarmac, on the plane for additional couple hrs. The experience was very aggravating, especially after such a long flight. Additionally, I find Cathays lack of transperancy with their customers very unprofessional. Sad as this is my preferred airline to flight but will take this into account for future bookings."
優點： "Very good service and comfortable plane"
優點： "Easy check in, and a pleasant flight! Thank You!!!"
缺點： "I personally don't like how you can't choose seats until check in. Although the food menu states that noodles and snacks were available upon request, we were turned down several times when we requested. Food served, especially main entree, were barely edible. It was probably the worst airline food I've ever had, and I travel very frequently. When we arrived back at JFK from our trip, it took over 2 hours for our luggage to arrive at baggage claim."
Everything was above expectations!
I liked the crews & services. This flight I comfortable leg space but flight from EWR to Istambul was very narrow
Staff was very nice. Seats were comfortable. We had to wait in line 30 min for boarding. Otherwise everything else was excellent.
Very tight seats and spaces, almost impossible to watch the screen or eat a meal if the seat in front of you is pushed back. Attendants were not accommodating. Two meal options were offered, pasta & beef. Ordered pasta, I was told there is no more pasta. Ordered beef meal instead, received salmon meal. Later during flight I saw attendant sitting down in their station eating pasta meals. The list goes on....
Ewr staffing had us waiting on the tarmac for 30 min dor a marshaller and someone to get the jetway to the door. Not Turkish Airlines fault on that one. Seating in economy was tighter than previous flights. An older A-330 was our plan. 6’1” with long legs, had to put my feet in the aisle for most of the flight due to lack of space
The food was very very cold and not good
Rude customer service. Felt some type of prejudice
Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
Everything good, Thanks so much
Everything was great with Turkish Airlines.
缺點： "Turkish Airlines are doing great job for customer satisfaction services and timing"
優點： "The seats were surprising and comfortable and reclined quite a bit. The food was excellent and the people serving it was so nice"
優點： "Food was really good and no delays. Entertainment also really good."
缺點： "Can't really think about something."
優點： "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."
優點： "Food is really decent in economy. Good portions and variety."
缺點： "Leg room seems tight compared to other airlines."
優點： "I liked the vast variety of entertainment"
優點： "Food, service OK"
缺點： "Old plane, no TV, seats not comfortable."
優點： "Comfortable seats, good service."
缺點： "To be expected, but no vegan options for food"
優點： "Comfortable seats, good food"
優點： "The flight crew was excellent. Very attentive, even in coach. Amenities were good. The food was adequate to good."
缺點： "The seats were a bit hard. Still, the legroom wasn't any worse than a domestic flight."
優點： "-Boarding was easy - The crew was very friendly and helpful"
缺點： "- The leg spacing was not sufficient - The sandwich served was average"
缺點： "I miss the turkish delights they used to serve"
優點： "Everything is just done way better than all the other airlines flying to Europe from America !!!"
缺點： "Good. Staff were courteous"
優點： "мне нравится все кроме того что заранее до выхода в Стамбул неизвестен номер gate для полёта в в Одессу. В результате большая нервозность и много времени тратится на поиск этого номера, а потом -- бег чтобы успеть достигнуть место посадки вовремя."
優點： "Everything was great, service,food....."
缺點： "Nothing to mention"
優點： "Great entertainment system and tasty food!"
優點： "As above"
缺點： "As above"
缺點： "The seats were hard and lacked legroom"
優點： "Plenty of legroom Friendly staff Excellent food Seat was comfortable with plenty of leg room"
缺點： "Even though Turkish has a clearly outlined boarding process on their boarding passes, boarding announcements were so unclear that boarding was just mass chaos"
缺點： "Economy isn't supposed to be amazing but those seats need help"
優點： "Crew service, food and entertainment. Will fly again with this airline and recommend it to others."
缺點： "The lack of space, how small the seat is. On very long flights gets very uncomfortable."
優點： "Everything was great, smooth, professional and above expectations."
優點： "Timeliness Cleanliness Orderly boarding Courteous crew Seats relatively spaciois On board meal edible - even tasty"
缺點： "No device charger USB slots (charge phone/iPad/computer"
缺點： "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
優點： "Very bad meat and hospitality"
優點： "I loved the free tour of Istanbul that Turkish Airlines offers for thsoe who have long layovers there. The flight attendants were constantly walking through the aisles to hand out food, beverages, and other amenities. Very good movie selection. Turkish Airlines is my new favorite airline!"
優點： "the plain is good and there is a big space for the legs. the crew is helpfull"
缺點： "1. There was a delay on the flight from Barcelona to SAW (Turkey) of 2.5 hours. Turkish Airline didn't update us at any time what and why is the delay problem . Due to this, we missed the connetcion flight to Tel Aviv.They took us to another air port(Attaturk) in Istanbul (1.5 hour driving) . They gave us only food vaucher and no compensation for the overall delay(7 hours!!!) 2.Icoud not order a Cosher foo at all TK flights web sitr. WHY ??? 3.the Entertainment is very poor. only one movie and no subtitlse .Music is wired."
優點： "To small area for passengers after security before boarding"
優點： "Pleasant service, good food, and excellent entertainment"
優點： "Everything was appreciated"
優點： "It was a pleasant experience,"
缺點： "The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired."
優點： "Very helpful and respectfull crew"
缺點： "Boarding started 20 mins after the designated time"
優點： "The company gave us a hotel for the layover."
缺點： "Seats uncomfortable"
優點： "Better headphones for economy Pillows on seat when boarding"
缺點： "Poor heating/cooling controls, cabin too hot"
優點： "Many entertainment choices."
缺點： "We were supposed to have 2 aisle seats but that did not happen. Neither of our seats would recline."
優點： "Loved the clean atmosphere and friendly staff."
缺點： "Nothing I didn't like."