|航空公司||菲律賓航空, 國泰航空, 中國國際航空, 中國東方航空, 大韓航空, 美國聯合航空, 美國航空, 全日空航空, 廈門航空, 日本航空, 加拿大航空, 中國南方航空, 達美航空, 韓亞航空, 長榮航空, 中華航空|
優點： Very good service on board, crew very attentive and polite.
缺點： Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way.
優點： We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!
缺點： Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip.
優點： As expected, the crews' service were good. Comfortable seats and nice meals.
缺點： On the way back to Singapore, there was no entertainment in each seat. Didn't expect this and never experience from my previous flight with Asiana. There was the main screen in the centre but I can't choose and the lights were on all the way when I tried to sleep. Disappointed that they didn't inform in advance. People expect Asiana as same as SQ which provides full of new equipment such as personal screen on each seat.
優點： Boarding was prompt and efficient.
缺點： No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective.