Baggages took forever !!!
Asked the gate agent to allow me to board out of order, because I was tired from 20 hours of travel, she refused
I had overall great experience.
缺點： "I was not allowed to fly because the reason was “tourist” even though the website said that Croatia was open to tourists. I was not given a straight answer as to what is going on the whole day. The assistants at the Turkish ticket counter were very friendly but the experience was so stressful as I was stuck at the airport and there are no ATM’s so I could not pay for a visa to get a hotel to stay in Turkey for the night. I finally managed to pay online, but really just a horrible experience all around."
優點： "Boarding that’s all."
缺點： "Food, crew, entertainment they should upgrade the TV very important it’s very outdated but Istanbul airport is awesome."
優點： "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
缺點： "There was wery cold on the plane."
優點： "I lost my luggage when I landed Tirana. I was unhappy for the moment, but the next day they brought it home. Very very happy with Turkish Company, I would love to travel again in the future with them. Great job."
優點： "Full meal and entertainment system even for a shorthaul flight."
缺點： "Tight leg room"
優點： "I got upgraded to business class, only the fourth time in 60 years flying!"
優點： "Love flying Turkish, usually they’re very welcoming on the plane and flight attendants are friendly. Seats convert into a lay flat bed which is comfortable. i would say that the appetizers are usually excellent but the main dishes fall a bit behind. Amenity kit is pretty good."
缺點： "Boarding is a problem and I expect it’s a problem everyday. One has to go through many additional checks to board a NY bound flight which is understood but the gates can’t sccomod a full 777 flight. It gets hot really fast, definitely what you don’t need before a long flight. Group boarding is enforced but people will still try to wiggle into the priority boarding line. On another note I have had a similar flight on the A330 and the boarding process was smooth (organized)."
缺點： "Airport dirty Airport AC was hot seems they want to save money Seats uncomfortable Too many kids crying"
優點： "The crew was nice I had good seats"
缺點： "The kosher food was bad"
優點： "excellent crew work"
優點： "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
缺點： "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
優點： "Surprised and blessed to find my suitcase on the carousel following my short overlay in Istanbul."
優點： "Flight was good"
缺點： "There should be more snacks during the long flight. Only one item was available and it was located in the rear of the plane. It was difficult for senior citizens to avail this service."
優點： "All the staff was polit"
優點： "Their water was fine."
缺點： "They purposefully do not update their delays, which are frequent and widespread. They do this so their percentage on time looks better. Both my flights were over an hour delayed but Turkish Airline refused to update the status of the flight. They both came up as “on time”. My driver at my destination therefore waited an additional hour for me and I was charged 90 additional euros. The flight said it was on time online and at the gate it also read “on time.”"
優點： "The flight was on time"
缺點： "The boarding process was not orderly"
缺點： "No priority boarding for business class in Istanbul."
優點： "Economy passengers received an amenity kit Seats had a foot rest"
優點： "The cabin crew were awesome."
缺點： "My trip from Houston to Istanbul was awesome and smooth."
優點： "Food and movie selections."
缺點： "More options on TV seroes"
優點： "The food and movies were the only good thing there"
缺點： "1. Airport wasn't air conditioned in Istanbul people were sweating 2. Very Poor customer service in Istanbul , no one of the employees there were able to smile at the whole airport 3.7 hrs wait in the airport , Both flights were packed and full of kids"
缺點： "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
優點： "Fantastic food and service"
優點： "Just excellent, everything up the standards."
缺點： "Seats on 777 are to close. Both times I have flown Turkish air, we sat on the plane for well over a hour on the ground before we pushed back from the gate."
優點： "I love how Turkish Airlines is such a pleasant flying experience and how everything is included in the price. Delicious meals that are better than going to a restaurant, the head rests that bend in so you can sleep with or without a neck pillow (I had absent-mindedly packed my pillow in my baggage and was delighted to discover these), the little pouch of goodies (socks, slippers, toothbrush and toothpaste, eyemask, lip balm, ear plugs), and the pleasantness of the crew are all highlights for me. And I was delighted by the magical flight safety video! Thank you also for passing out little sweets on New Year's - that was such a lovely touch and appreciated. Everyone who has flown Turkish agrees it's the best!"
缺點： "The crew is really rude and unhelpful and the seats not clean"
優點： "Quality experience all the way around. Thank you for city tour of Istanbul during layover. Outstanding touch!"
缺點： "Food was average"
優點： "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
優點： "Friendly attendants"
缺點： "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights"
缺點： "Terrible food. I saw many others leave the food, only have bread and fruits. The same to me."
優點： "The space was incredible had enough leg room, the food was delicious, the amenities like the movies and music and games made the flight feel a lot quicker loved this air line!!!!"
缺點： "The bathroom needed a little more maitence that's all!!"
優點： "AS AN AIRLINE IWILL NEVER FLY AGAIN BECAUSE INSTEAD OF 5.5 HRS FROM STW TO ATH MY TRIP LASTED 14.5 HRS.THE CREW ON BOTH AIR PLANES EXCELLENT"
缺點： "I have 4 lost baggages, didn't arrived Miami"
優點： "Customer service was excellent"
缺點： "Delayed flight making it ease to miss your connecting flights.."
優點： "Good movies to watch and food was also pretty good"
優點： "good food with some Turkish flair. super friendly staff."
優點： "Helpful cabin crews"
缺點： "Interval between servings of meal is too long"
優點： "Nice crew, clean seats, good food..."
缺點： "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"
優點： "Crew food and entertainment system had many options which helps on such a long flight"
缺點： "Leg room was below average. Entertainment system only had movies. No tv shows so nothing of short duration"
優點： "The overall experience was very good. We had a 19 hour lay-over, pleasantly spent in a new, very comfortable hotel to which we were shuttled and from which we were returned to the airport the next morning -- hotel/shuttle comped, as was the impressive breakfast at the hotel. We will definitely fly TurkishAir again. The staff was excellent and the in-flight entertainment system was wonderful."
缺點： "The cabin was very warm during the flight. No personal air vents to help cool down. That is my only small complaint."
優點： "Very friendly crew relatively comfortable airplane some of the best food up in the sky"
缺點： "had to board bus from terminal to airplane. too many checkpoints from security lines to the plane. some of those you can understand in a plane heading to the US. BUT some of them are totally useless and unnecessary. alos putting too many stickers on your passport. Turkish have to keep in mind that if every airport has done the same my passport will be covered up with stickers by now."