每天清潔，並在 台北市飛往 科隆的機艙內安裝HEPA高效濾網
優點： "Customer service"
優點： "The new aircraft is well put together and comfortable."
缺點： "Boarding and disembarking delays on both sides."
優點： "Crew was fine. Food and entertainment was awful. The wheelchair assisted transfer during layover was horrendous."
缺點： "The wheelchair assist transfer between planes at Istanbul was atrocious."
優點： "Everything was fantastic"
缺點： "Prices please low and cheaper"
優點： "Fast boarding"
缺點： "A little bit hot on board"
優點： "Food as per.always was.great and choice of entertainment also good."
缺點： "Bording was delayed because of inbound flight delays."
缺點： "The serbice qnd food was terrible"
優點： "Business class was money well spent."
缺點： "The boarding at the gate was a bit congested."
缺點： "Airport dirty Airport AC was hot seems they want to save money Seats uncomfortable Too many kids crying"
優點： "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
缺點： "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."
缺點： "Stanbul didn’t let my carrier go on board with me saying little big for cabin n lost that bag with my expensive handbags n jewels . Once I got Düsseldorf reported n they said no information regarding that bag in their system . I gave them the tag of that suitcase n waiting for it"
缺點： "Small seats in the economy class"
優點： "Food and entertainment"
缺點： "They ran out of select drinks on the plane. Boarding was a pain!!! They had the longest security checks, and it was extremely chaotic. Seating was crowded."
缺點： "Leg room especially between Houston and Istanbul fo"
優點： "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
優點： "kayak was poop for help for me."
缺點： "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
優點： "Earlier the dinner was served early in the flight and light breakfast before landing in a 5 hour flight. They are miser now as just serve one late dinner after 2 hours in flight."
缺點： "As above"
缺點： "They stole Items from my bag"
優點： "Never flying back with this airline"
缺點： "Very bad customer service"
優點： "Food—though not much of it! If you’re asleep, good luck getting any food afterward. They were out of breakfasts after I awoke. Didn’t they count the reservations?"
缺點： "Restrooms dirty, cabin dirty—no owriodic seeeps, staff that makes no effort to interact. They appear frantic and overworked. sure hope the pilots are more engaged than everyone w Turkish Air"
優點： "The food! So much food that at one point they were bringing more things and i just looked at them like are u crazy? It was tasty and warm."
缺點： "I liked everything."
優點： "The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines."
缺點： "No complaints"
優點： "Best food I've had on an airplane, the warm towels before the first meal were a nice touch."
缺點： "Plane was a little warm at times, otherwise no complaints."
優點： "not much"
缺點： "flight delays, lost bag, did not get delivered for over two days"
優點： "Great entertainment, headphones, booze and food"
優點： "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew"
缺點： "Nothing everything was great"
優點： "I made it home a few minutes early. The flight attendants. The inflight bathroom was clean. The dinner rolls were warm."
缺點： "The airport felt like 95 degrees. There was no elevator to carry luggage and my cat downstairs. Everything had to be hand carried, two large bags, a carry-on and my handbag and my cat. I was kept waiting many times without explanation. The carpet in the plane was soaking wet...when you step on it you could feel liquid splash up on your feet. the airplane was quite warm. The seat would not stay upright. The children behind me kicked my seat the entire 11.5 hour flight. The monitor to watch TV also would not stay upright. The solitaire game would never load. The airport crew had conflicting instructions. My checked bags were damaged and bungee cords were missing. I was not alerted before boarding that my computer, tablet and camera would be confiscated until my ATL destination and therefore they were not properly padded for flight. A long time to disembark the plane...The attendant had to call and ask where the connector was to let us leave."
優點： "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
缺點： "No entertainment."
優點： "The flight attendants are very kind unlike the one with United airlines."
優點： "Exceptional service and very friendly crew members."
優點： "For the price difference between turkish air and direct flights to Rome, for three people, we actually paid for ten days' room and meals. Although the plane was late in leaving, making us miss our connection (which was only one hour) in Istanbul...but Turkish Air paid for our hotel stay near the airport and the delay to our itinerary was minor."
缺點： "The legroom was the smallest of any trans atlantic flight I have taken....and I'm not a big person. There was no early option to upgrade seating. The guy next to me insisted on putting his legs and arms into my side of the seat. A direct connection to Turkish Airlines website would be helpful instead of WebJet."
缺點： "The plane left late I almost lost my next plane to Los Angeles a good thing the next plane was late so I make it"
優點： "The variety of films on show was decent"
缺點： "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
缺點： "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
優點： "Appreciate highten security checks giving "secured" feelings to passengers."
缺點： "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."
缺點： "got downgraded without any explanation on board. a technitian moved the curtain no explanation. called the purser and been told that its not the responsibility of the cabin crew!"
缺點： "Terrible food. I saw many others leave the food, only have bread and fruits. The same to me."
優點： "It was nice to receive a meal on such a short flight."
缺點： "I could not find a way to ask for cancellation or reschedule"
缺點： "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
優點： "Excellent service. Very good food. No comparison to any US airline. Internet over the entire Atlantic."
缺點： "In flight Internet interface is still a little bit clumsy to set up. Took me a little bit to get online. Once this is fixed, I would have a hard time to complain about anything."
優點： "Up to date movies!"
缺點： "Crew need to smile a bit."
優點： "Food and service was great. Got a bit sick on plane and staff was very helpful until I was better."
優點： "I liked most of the processes but only boarding process was complicated."
優點： "Salmon salad and fresh orange juice on economy class is very unique."
優點： "food was great. offered lots of beverages and food. Blanket and pillow was helpful too. Staff was kind."
缺點： "The seat was not comfortable. I couldn't get it to recline."
缺點： "A sleeping baby strapped to the body and a seatbelt around both Wasn enough we had to wake the baby up and strap separate ? Again the baby was strapped to the body of the parent and the seatbelt around both. Yet the flight manager was a decent helpful lady."
"Landed at the international terminal after taking off from the United terminal. No one told the passengers this would be the case. Incredibly inconvenient."
優點： "We arrived nearly on time & without issue."
缺點： "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Fast and efficient"
缺點： "Seats could be more comfortable. Especially head rest."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "What flight are you talking about!? Airlines had NO SUCH FLIGHT! This household became very upset over some surprise obligation!"
缺點： "The turmoil of your false alarm!"
優點： "Everyone was nice, and the flight was on time. Checked in with the app and just a carry on, so my day was hassle free."
缺點： "Can't really think of anything. It was a good flight."
優點： "I liked everything was excellent"
缺點： "There was a 10 minutes delay"
缺點： "No WiFi on the short flight/old plane? I really like the free United movies to keep my mind off being up in the air. Wish it was standard on all their flights. It was also weird that the pilot came out of the cockpit before the flight and addresses us all using the crew mic. It was weirdly uncomfortable since it has never happened on any of the other 10,000 flights I have taken. Made me think something was wrong."
優點： "Non stop flight"
缺點： "My wife and I were given seats aisle apart"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "Like so many others, my flight was delayed. This was due to the scheduled pilot calling in."
優點： "On time"
缺點： "No entertainment and meals being served in the row ahead of our seats."
優點： "AlwYs on time"
優點： "The flight was smooth. Boarding was a bit nerve wracking as a neighboring bin was not closed completely until just before take off."
缺點： "The bathrooms were poorly maintained. There was no toilet paper and there was tons of paper on the floor. I was anxious that a piece of TP was going to be stuck to my shoes when I returned to my seat. The flight crew did clean it up. I'm not a frequent flier, but was taken by surprise that I didn't need to check in before getting to the airport. I was amazed that the airlines take it upon themselves to assign seats. I think that's a poor decision as a mom and her 2 small kids were scattered about the plane. Fortunately, people were willing to shuffle around to allow the mom to sit with her kids."
優點： "I got upgraded to first class and I was pleasantly surprised by the excellent service. Flight was on time. Crew was very nice. Food was great too."
優點： "The flight attendants were very efficient, professional and kind. It was a dramatic improvement from past experience."
缺點： "The seats are ridiculous."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "We did not get to pick seats on this end of the flight and they had separated my husband and I. Another lady on the flight was separated from her two children. No back of the seat entertainment screens. They had Aisle screens and ran occasional movies which kept stalling and the sound would cut in and out. Boarding was a bit of a nightmare and took awhile which made up leave late however we did make up the time."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Bottom seat cushion was caved in and if the for legs we flew on this trip, definitely the most uncomfortable. Dissapoined that to track your progress on the screen you had to pay for service. Really!! That's pretty darn nickel and diming the customer to death."
優點： "Everything was just easy, which isn't always the case"
缺點： "For a four hour flight, better food options include by meals for purchase would be nice"
缺點： "Flight got delayed"
缺點： "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
優點： "It had movie screens quite old but better than none"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Always loved United, always will! The bad rap going around about them unfortunate but people won't understand the airline industry if they don't try."
優點： "How they captain kept us informed and updated frequently. About flight, weather, turbulence. Overall great flight, smooth, free entertainment."
缺點： "I thought the crew was rude and unattentive."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Delayed by 6 hours"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "I was nursing a cold and the staff was offering me drinks and blanket."
缺點： "Departure was delayed by an hour."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Crew was very friendly and accommodating, plane was cleanly and comfortable"
缺點： "Snack could use a little work"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Internet service & power outlets didn't work"
缺點： "Original flight cancelled, rescheduled onto flight that was delayed & wouldn't make connection, given standby on a flight and didn't get it. Now have to stay the night in Chicago, and tell my boss and my son that I won't be there tomorrow. Spent an hour crying in the airport. No compassion from airline staff."
優點： "They double booked my seat and forced me to sit in an emergency exit row. Pretty sure this is against FAA regulation."
優點： "paid for extra legroom and it made a difference. Staff was very responsive."
缺點： "Cabin temperature fluctuated quite a bit"
每天清潔，並在 台北市飛往 科隆的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北市飛往 科隆的機上會提供口罩
從 台北市飛往 科隆的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北市飛往 科隆的彈性機票