優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish there was a bigger movie selection"
缺點： "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
缺點： "The crew should speak better English. They polite and helpful but clear English is a plus value"
優點： "attentive and polite flight attendants"
優點： "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
缺點： "Helpful, courteous, and well-informed Xiamen representatives."
優點： "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
缺點： "Delayed / diverted - no communications whatsoever"
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
缺點： "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
優點： "The check in boarding pass is not that nice."
缺點： "The boarding pass people need to improve, especially to elderly people."
優點： "Staff was nice"
缺點： "The food vegan Movies"
缺點： "Too many security points"
優點： "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
缺點： "Short flight; so there was no real in-flight entertainment. That's really alright though."
優點： "Crew's Services"
缺點： "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
優點： "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
缺點： "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
缺點： "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
優點： "The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China"
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
優點： "The flight was fine"
缺點： "Had to process in and out of immigration then back into airport No transit area"
優點： "The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200."
缺點： "Limited selection of English language movies but hey it was a China airline so no bit surprise there."
缺點： "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."
優點： "Finally getting a flight the next day"
缺點： "My seat was given to someone even though I still had time to make the connection."
缺點： "Why is my passport number wrong?"
優點： "The number of take offs equaled the number of landings :)"
缺點： "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
優點： "the order of boarding the plane"
缺點： "food was dry"
優點： "crew was nice"
缺點： "food was dry"
優點： "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
缺點： "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
缺點： "I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest."
優點： "The flight crew was kind..really hard working.."
缺點： "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
優點： "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
缺點： "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
優點： "We left 13 mins late but landed 45 mins earlyearly"
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
缺點： "They cancelled my ticket I had to purchase my ticket again"
優點： "Seat were comfortable , staff friendly"
缺點： "The long layover"
優點： "Crew are nice and friendly."
缺點： "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
優點： "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
缺點： "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
優點： "The food was good and staff was friendly"
優點： "Crew, comfort, food, entertainment."
優點： "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
缺點： "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
缺點： "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
優點： "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
缺點： "It is difficult to get in touch with the English Customer service."
缺點： "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
優點： "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
缺點： "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
缺點： "The staff was rude and the flight was delayed twice."
缺點： "As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour."
優點： "Seat uncomfortable, filthy restroom, disgusting smell and had not been clean, hand soap no refill, overall bad service."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "Food is horrible, entertainment need improvement"
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The cost was very good"
缺點： "Transfer in Nanjing to Bangkok. Delayed was not good but worse was that we arrived so early we couldn't check in for an hour and couldn't go to business class lounge. Also no transfer hallway. Had to clear immigration just to get on next flight."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "Flight was delayed by 4.5 hours but they did not make any announcements on the PA. In fairness, they provided a meal voucher and partial refund o. The spot."
優點： "Crew was amazing especially for such a long flight. Nice to get food too. Great on flight entertainment"
缺點： "Breakfast was not nice. On line check in could have been easier."
優點： "The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai"
缺點： "Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew."
優點： "The seats reclined more than I expected, the food was surprisingly good, and the entertainment options were very good."
缺點： "The flight attendant for our seating area was not pleasant. It wouldn’t have hurt him to try a little harder. Also it was very warm on the plane. We were expecting to be cold and it was quite the opposite."
缺點： "Very limited English speaking programs/movies"
優點： "They ran out of red wine shortly after the first dinning service. Third time with this airline. A definite trend... cheap tickets obviously why... so I will accept the ill affect of inexpensive flight."
缺點： "Morebred wine hehehe"
優點： "I'm pregnant and the crew was extra helpful"
缺點： "although we prebooked seats when we arrived the morning of our flight we were told the flight was fully booked and we'd have to sit separately. What doesn't make sense is that our tickets were booked together, same confirmation number same family name. Why would they assign seats not seated together? This happened for both flights, luckily, however, they managed to seat us together on our return trip although not the seats we had selected."
優點： "Flight was on time. Plane was very clean. Crew were courteous. Food was good. Spirits selection was good. China Eastern lounge in Shanghai is excellent, with a nicely run kitchen that feeds lots of people. Lounge has a very clean shower facility. Overall, excellent value for money."
缺點： "The whole experience with China eastern airlines. Will never book afain"
缺點： "The check in experience was awful. We have a layover in shangai and found out we have store our bag in a pay locker. He almost didn’t let my friend on as she had 8 clean pages on her passport but none of them were clean on Front and Back side. He said Indonesia would not let her. That was untrue. And we were in business class no less."
缺點： "There was a long wait to transit or transfer but besides that everything was great"
優點： "The food was better although drinks were not enough."
缺點： "Crew were hard to understand. When you ask again they tend to be rude and short. They did not help with luggage. The seat was very uncomfortable. Boarding was confusing because they made us go back and forth."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
缺點： "I didn't like the fact that every phone line I called had a really bad connection, I tried to call in regards to catching my return flight as I didn't get the departing flight. They told me it was their policy that if you miss one you miss the other. This makes no sense what so ever considering I paid $1700, I would think you could at least get half of what you paid for. The lady on the phone just kept saying "It's our policy" and not taking into consideration the circumstances. Disappointed with china Eastern airlines. I will be paying the extra money for Air Canada next time."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
缺點： "Flight was delayed two hour and I still Waiting for my 2 lugages. I will never use this company again ."
優點： "The price was a bargain"
缺點： "Food was hit or miss. Travel time with layovers was very long"
優點： "The crew on board were very kind"
缺點： "It has been very difficult to get the boarding pass because my passport number was not registered in the computer of China Eastern !!! When I booked on line I never had the opportunity to insert my passports number !!"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Good food and servir of the crew."
缺點： "Problems to check in, long lines to aboard."
優點： "I loved the food since we boarded flight from New Delhi to Shanghai ."
缺點： "Good from Shanghai to Lax was pathetic as we ordere special meal I.e HINDU MEAL & besides mentioning the same we got pork rice N shrimps in it....Plus the snacks that u give especially cold sandwiches weren't veg Secondly,i travelled before ln March & then now in September so both the times my American tourister was damaged:. Seriously I don't know how u people handle things.. T therefore u need to make certain changes in ur airlines ."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Excellent crew."
缺點： "Announced that row 60 or above will board first. A good idea to speed up the boarding. But, it was not executed at all. Ground crew were busy texting and doing other things. The quality of sound system is a joke. Should not serve music with that quality. How about a Silent movie in the 20s? That will hide this deficiency."
缺點： "Checking in for this flight with hundreds of passengers was handled by only 3 China Eastern counters, and these counters weren't even open until about 2 hours before departure, which was barely enough to allow for the 80-minute check-in and the security/immigration screenings afterward. The fight itself was all right, but China Eastern needs much more efficiency on the ground."
優點： "The food was the only semi-redeeming quality of this trip."
缺點： "The staff of China Eastern was horrible. The check in counter was incredibly rude, unhelpful, and downright mean. I was traveling alone with 4 children and they were not one bit helpful. I actually missed my flight, they didn't tell me that it would take so long to get through security and not a single person would assist me in getting our flight changed and getting us on our plane. We will never fly China Eastern again."
缺點： "Horrible flight horrible service"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "Not much.."
缺點： "The food, poor selection of movies!"
缺點： "Could not have your phone on at all, not even airplane mode. Good luck if you downloaded anything for your 13 hour flight, you don't have access! My chair didnt recline, was broken. A passenger was clearly drunk and wandering around. Kept sitting in an open seat behind our row (that was not his) and yelling loudly back to his friend, also smelled awful. Flight crew did nothing about it."
優點： "On time on all flights. Delay at Shanghai airport on take off. I should take a day or 2 stay in Sha too."
缺點： "On my return flight, someone change my seat assignment from toyko to Shanghai. And Shanghai to San Francisco . I reserved my seat assignment back in October. Am I suppose to call in to confirm seat assignment again?"
優點： "Crew was nice as always. Appreciated them telling person before to put chair in upright position just while I ate. Food was great too. Definitely tip top for airline food and better than anything domestic airline, of course."
缺點： "Boarding was a little bit weird because it seemed non-English speakers were getting slightly different directions, but that's all. Only knocked off a star for comfort because it was economy, but really liked the spacious overhead bins."
優點： "Planes are nice in general, I experienced both the most comfortable seats ever and also the WORST in the same airline."
缺點： "NO VEGETARIAN OR VEGAN FOOD OPTIONS. Chicken beef or fish. The entire long plane ride the only thing I could use as a meal was juice."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Crew was nice. Flight was an hour late getting off the ground."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "The food was good, the flight was smooth"
缺點： "Boarding was slow and one (maybe new?) flight attendant kept slipping up."
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
缺點： "The air plane was really old"
缺點： "Flight was delayed, again!"
優點： "I finally got to where I needed to be."
缺點： "Try be get there on time and not have to delay from original schedule for 5 hours."
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "Food was good! Crew spoke great English."
缺點： "6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!"
優點： "I did like the modern touch of the aircraft and it made me feel cozier."
缺點： "The food options are not that great, and it is almost the same meal given over and over, which does not taste that great."
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
優點： "The crew were very attentive. Lie down seat"
缺點： "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."
優點： "Love the space of airplane"
優點： "The service was excellent"
缺點： "The service was excellent"
缺點： "Flight cancelled (not because of weather or emergency) without notify me at all! Disarrster trip! At the end both of my luggages lost! I was told they are still in Beijing. Pray I can get them in several days later!"
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "Level of Service and the food."
優點： "Free wine"
缺點： "There’s no wifi, barely any english speaking movies, and the food is horrible. Will probably never fly air china again."
優點： "Service was great, comfort was good"
缺點： "Explanation as to why we didn’t get our luggage till 7 days later, no attempt to contact us"
優點： "I was given the chicken dinner when I asked for the beef one - did not realize until the flight attendant was far away so I couldn't switch. This was a 13 hr flight - attendants did not offer water during the flight. No video options in English, only 1 channel on the screen on my seat, movie played on screen in front for all passengers to watch."
優點： "Overall a very good job for a low budget flight. The boarding and unboarding process was efficient. The crew was extremely pleasant and helpful, they were constantly monitoring and cleaning the restrooms."
缺點： "The entertainment choices were limited. This was my return flight and since less than half the movie choices (19 total to choose from) were in English (the rest in Chinese with subtitles too small to read on that tiny screen) by half way thru the flight there wasn't anything left to watch:(. The food was very bland, the "shrimp w/noodles" turned out be 6 tiny shrimp with elbow macaroni noodles with absolutely no taste at all (very disappointing). Although there was drinks left in the galley between meals there wasn't any snacks, unlike my first flight from JFK to Beijing, were there were some cookies and fruit also available. Finally, there was an incident with about 5hrs left in the flight were drinks were being served. I had just gotten a glass of orange juice set down on my food tray. No sooner the women sitting in front of me stood up and spilled the entire glass of orange juice in my lap. I call on of the flight attendants for assistance, she was eager to help, unfortunately there wasn't any towels or paper towels or absorbent anything available for her to work with. Fortunately I did have 5hrs to dry!"
缺點： "All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight."
缺點： "Beijing security was an absolute mess. their security measures were absolutely deplorable. Many people missed their flights. Confiscated my iphone charger that passed security measures twice before them."
優點： "safe flight, nice attendants"
缺點： "would like more room and better movies and better food for such a long flight"
優點： "Food was good. and more leg room. Also gave you a pillow and blanket. Of course the flight to China was a much larger airplane a Boeing 747, where flight to Sfo was a 737-800 and a smaller Air bus. All my flights made it to destination on time. Or close to it. You should plan on at least 1&1/2 hours between transfers. SFO was under staffed at security long lines, and empty desks. Beijing & Soul airports had smaller lines. The Visa free transit at Beijing worked well."
缺點： "Long time through customs and security especially when transferring from one plane to another. We had carry on luggage but still had to go through baggage claim and exit before transferring to the next flight."
優點： "The flight itself was pretty decent in all respects."
缺點： "However, we were delayed by 5 hours leaving the airport!!"
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
優點： "the airfare itself is cheaper compared to other airline"
缺點： "the flightwas delayed for hours"
優點： "Price is good. And the airline service is also great."
缺點： "Delayed for 2.5 hours."
優點： "I like food ,drinks,and staff"
缺點： "What i didnt like was our baggage left with no keys, they all broke both keys we put in our check in baggage,just make us so dissapointing!!!"
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
優點： "Only boarding"
缺點： "No drunks like other flights"
優點： "- flight attendants were very nice - offering of tea and biscuits during red eye at any hour"
缺點： "Customer service agents at front desk in LAX and Beijing - TV touch screens were broken 50% of the time - poor quality beverages and food"
缺點： "Connect time is too short and I missed the third flight"
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "The last flight was only moderately late"
缺點： "No ife and air china calls itself a major airline. Food was inedible"
優點： "Slept for most of the 14 hour flight, but there were 3 tasty meals, great legroom for a 6'1 guy, and okay entertainment."
缺點： "The flight attendants aren't rude, but they're not pleasant, a bit aggressive and forgetful, or they just don't care about what you ask for. They kind of treat you like you're stupid, and by the middle of the flight, you're intimidated to ask them for things."
優點： "Seat space/ leg room was good"
缺點： "Food Crew was not able to understand English, even personnel at airport were not able to understand English"
優點： "I liked the foot rest, seat space, food, and entertainment on the flight. The flight crew was quite helpful and friendly."
缺點： "The boarding was a mess that the staffs did not enforce the boarding in a orderly manner that caused blocking in flight for seating."
缺點： "The flight crew seemed to be a bit racist. I'm American, they're all Chinese. They skipped me while serving food and beverage, skipped me while collecting garbage, and would not come when I asked for help. I finally was able to get some food when the kind man next to me noticed what was going on and spoke up about it. In contrast, 5!3 man on the other side of me kept elbowing me periodically throughout the flight, and placing his feet in front of my chair directly where mine should go. This was extremely annoying on a 13 hour flight. I will never fly with air china again."
優點： "Hard to remember anything I liked"
缺點： "Delayed 7 total hours. Zero communication. People missed connecting flights with no help from service desk. Stuck on runway with no communication from the pilot. Stuck deboarding with. I communication why doors could not be opened or how long it would take."
優點： "Good time between flights"
缺點： "Some one broke into my lovage and took thing"
優點： "The flight attendants were very helpful and eager to go out of their way to treat you special."
優點： "the flight was smooth and well operated"
缺點： "i am not a big guy but the chair was very uncomfy. entertainment was for chinese mostly the food was horrible. i went through 12 hours with no food the crew cant really speak english"
缺點： "2 hour delay on ground. Flight crew could hardly speak English and no explanation for delay. If this was my first ever delay with CA I wouldn't be so annoyed. Seems to be common problem in China. They just can't ever seem to get flights off in time and the public now just seems to accept this as normal. Bussed out to plane. Who does this anymore in Hong Kong? I guess CA is a very low cost budget deal. My chicken and noodles seemed to have lost its chicken somewhere along the way. Red wine ran out as the flight attendant poured out the last glass of what appeared to be the one and only bottle on board, to my neighbor. As it was midnight, with the delays, I tried to have a nap, With no curved/winged headrest or lumber support, it was so uncomfortable, I gave up. I really struggle to think of anything I liked about this flight and airline."
缺點： "Wouldn't let us bring liquids on the plane and didn't go around enough with water."
優點： "Service n food"
優點： "Nothing. Worthless airlines."
缺點： "Security in SLC made us late at the gate for our flight to lax but we had much time to spare so Alaska airlines (partner to China Air for the SLC to LAX leg) sent us on another flight to LAX that went through Portland. We arrived at the China Air counter 70 minutes before departure time and they still refused to issue a boarding pass and would not explain why. Their only suggestion was to rebook the flight. So Alaska Airlines went out of their way and found us a flight on another airline for no cost and we flew to SGN through Manila Philippines (who were amazing btw!) that let us arrive 8 hours later than originally planned. We got to SGN and found China Airlines had decided to take our checked luggage off the plane in Beijing so we only had our carry on luggage with us for 3 days out of 7 of our trip. Then when we got to the SGN airport China Air refused to allow us to board our flight saying we hadn't come to SGN through Beijing and we would need to rebook the flight and get a refund of the full original flight. If it hadn't been for a family friend we would have been stranded Vietnam with no way to get home."