缺點： "Great flight, great flight staff."
缺點： "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
優點： "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
缺點： "A newer plane with more restrooms would be great."
優點： "Almost everything"
缺點： "Slightly delayed"
優點： "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
缺點： "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
優點： "Service, entertainment , drinks, everything! Very good!"
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
優點： "Really good service."
優點： "Great crew and comfort for economy class."
缺點： "Food could be better"
缺點： "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
優點： "Food and services were great"
缺點： "There were not a lot of selections on the TV."
優點： "Great service"
缺點： "A bit warm"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service, Cleanliness and Overall Quality"
缺點： "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
優點： "crew and food was great"
缺點： "seat cushion was a bit on the dead side."
優點： "The seat, service and food..all is great as always."
缺點： "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
優點： "The crew are so courteous and helpful."
優點： "didnt make it to tokoyo"
優點： "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
缺點： "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點： "I enjoyed the hospitality and attention to detail."
缺點： "I'm still stuck in LAX"
缺點： "Seats in economy were narrower than Eva Airlines"
優點： "Good price"
缺點： "Stink in the plane"
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
優點： "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
缺點： "The food good but not great. But...it’s airplane food."
優點： "Ease of boarding; large overhead bins; relatively comfortable seats"
缺點： "Packed plane - every seat taken"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The crew is awesome and food is quite good"
缺點： "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
優點： "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
缺點： "Would like to listen to ATC"
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
缺點： "Food was disappointing for business class ticket. Seats did not recline all of the way."
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "On time, comfort, good food, good deal"
優點： "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"
優點： "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
缺點： "So far I don't have"
優點： "Early arrival. Crew very good."
缺點： "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
優點： "Excellent food and service"
優點： "the crew was friendly and efficient."
缺點： "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
優點： "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
缺點： "I liked everything, everything was excellent"
優點： "Friendly staff"
缺點： "When I went to counter to get my seat assignment I was offered 25,000 yen to take a later flight because mine was overbooked. I agreed and began notifying my transportation at my final destination when I was told nevermind, space was no longer needed. This was aggrevating."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
No electrical plugs or USB plugs. No lounge at KKC airport.
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
缺點： "We got drinking water after landing. Would be better to provide some snacks on the way out."
缺點： "I understand that the crew was probably tired, but I believe they can be friendlier."
優點： "Crew are efficient and friendly"
缺點： "Portion of food could have been slightly bigger"
缺點： "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
優點： "Good and being on time"
缺點： "So far so good for its price"
優點： "Lovely people. Lovely service. Good food."
優點： "Great services"
缺點： "Great seat and smooth flight"
缺點： "Excellent price generous luggage allowance."
優點： "Seamless boarding and deviating."
缺點： "Thai Smole seats offer the least legroom in my experience. Very narrow."
缺點： "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
優點： "I'm very justifying for the flight."
優點： "On-time departure and arrival."
缺點： "Nothing to complain about."
缺點： "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
優點： "Good services"
缺點： "Good service and comfortable"
優點： "Easy to book, travel and get around with."
缺點： "The on board snack isn’t great."
優點： "The relaxed atmosphere and attentiveness of the flight attendants"
缺點： "The distance of the terminal to the aircraft"
優點： "Seats were comfy and staff helpful and nice."
缺點： "$60 charge for 10 kilos overweight limit. This is terrible."
優點： "Friendly staff overall good experience."
缺點： "Only issue is there is no alchohol on these flights."
優點： "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
缺點： "Loved everything"
優點： "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
優點： "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
缺點： "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
優點： "friendly, professional crew"
優點： "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
缺點： "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
缺點： "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
優點： "Friendly staff through every step of the way."
缺點： "Vegan food options would be a wonderful addition. Everything else was great!"
缺點： "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
優點： "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
缺點： "Fish sandwich wasn't my favorite"
優點： "Quick flight"
缺點： "40 minute delay"
優點： "Awesome service, great staff, amazing trip"
優點： "Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal."
缺點： "I would have appreciated a vegetarian option for the meal."
缺點： "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
缺點： "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
優點： "Very flight and check-in process"
優點： "Aircraft size was big for short haul"
缺點： "Not much to dislike"
優點： "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
缺點： "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
優點： "Everything was first rate and efficient"
優點： "Crew were friendly and did a great job in the short time they had."
優點： "Check in was so easy and smooth. Boarding was as well!"
缺點： "I appreciated the food that they gave out, but it wasn't very tasty."
優點： "Great flight. On time. The crew was polite and professional. Nice experience."
優點： "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
優點： "Overall everything was good except meal option"
缺點： "Not having vegetarian snack or meal"
優點： "Such an amazing experience! From start to finish!"
優點： "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
優點： "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
優點： "in time, good service, well informed."
優點： "It’s nice that they offer food on such a short flight, but it would be nicer if they offered an option without meat."
優點： "The price is a big factor, all the rest was very good"
優點： "The crew team was very nice, a inflight meal was offered and baggage arrived within 10 minutes of being off the plane."
缺點： "The plane was older and did not have any modern amenities. The seats were somewhat hard and not very comfortable. There was no inflight enterainment so be sure to bring a book."
優點： "Staff were so friendly!!"
優點： "Everything was good. Crew was nice. clean plane."
缺點： "Maybe a little bit bigger airplane but that's still fine for 1 hour flight."
優點： "The seats were a good size and comfortable. I was surprised that with such a short flight we had drunk service and a light meal."
優點： "Good food, good service, comfy plane!"
優點： "Very fast boarding and de-boarding."
優點： "Crew were very welcoming"
缺點： "Being on time."
優點： "Nice comfortable flight, food was good"
缺點： "There was about a 20 delay in the departure. Otherwise, everything was fine."
缺點： "I did not like the enormos gigh price for a 45 minuts flight. As a reference the flight from Bangkok to chian mai last 70 minuts and cost less than a third of the flight from Bangkok to koh samui.No doubt Monoply does not support reasonable prices."
優點： "The food was pleasant"
缺點： "Our flight was delayed twice"
優點： "They offered free light snacks and drinks at gate."
缺點： "Delayed a little and no notice."
優點： "We arrive in our destination in one piece that’s the only thing I like."
缺點： "I wish someone had told me that gate A8 was so far from A6 and closer to A1"
優點： "The food is great. Even for a 50 minute flight, we had a delicious noodle shrimp dish! Nice generous serving of OJ in the morning along with a large bottle of water!"
缺點： "Whoever looked after my luggage threw it so hard that it snapped the handle on the inside, so it makes it almost difficult to insert/withdraw the handle now from the bag. Very annoying!"
優點： "Wonderful service, great food, helpful, on time! A+ airline!!"
優點： "Why have a Hong Kong customer Hotline if nobody ever picks it up? I called at least 10x during different days and different times, only a record answered saying to try later. So I had to call Thailand Hotline from Hong Kong and they told me to go to the airport at least 4h early to get cheaper price for luggage overweight. I arrived actually almost 5h early, just to realize that the counter only opens 2:45h before departure. When the staff finally arrived, they told me that it's too late for discount rate and there is nothing they can do about it. So I got fined for their lack of service. Failure throughout for such an expensive flight."
優點： "Spacious cabin, fed even on a short flight. Overall very impressed."
優點： "The food and the service was excellent. The flying was smooth"
優點： "the food"
缺點： "the delays"
優點： "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
缺點： "The flight did get us to the final destination, how they lost our bags and as a result we missed our shuttle to our ferry. Apparently the bags never got on the HK flight and therefore probably won’t make it to us for a day or 2. Then while we were filling in there paper work to get our bag back, we missed our already paid shuttle bus. We then had to pay for a taxi, which was 4 Times the price..."
優點： "Pretty smooth flight, nice and helpful staff"
缺點： "Flight was delayed by almost an hour"
缺點： "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
優點： "Fast embarking and take off, friendly staff, the captain spoke very well and welcoming, clean plane, nice food and such a lovely well organised airport at Koh Samui. Koh Samui airport very pretty and clean."
缺點： "Phuket airport. Felt dirty, needs new carpet, seats and bathrooms unclean."
缺點： "The crew was very rude"
優點： "I think I missed the potential love connection my stewardess."
優點： "Friendly service"
缺點： "The fact that our luggage didn't make it"
優點： "Great Service. Good economy legroom!"
缺點： "Did not have a vegetarian option"
優點： "The lounge for passengers was great!"
缺點： "Payed. Did not get my ticket."
缺點： "The flight is overpriced at $300 return for 45 minute flight and was two hours late."
優點： "The lounge was great!"
缺點： "We have not provided a kosher meal nor any drink that was very disappointing."
優點： "It was quick"
缺點： "We didn't get any food and we didn't leave on time"
優點： "The pilot did an excellent job of landing in bad weather."
缺點： "The flight was delayed by about 4 hours with little information provided to us. The communication with passengers could be improved."
優點： "Crew were apologetic and gave us vouchers"
缺點： "Flight was delayed for over 5 hours, we were not updated as much as we would have liked. Plane was LOUD, rocky landing, food was not appetizing."
優點： "The staff is very friendly. I didn't expect to get food in 50 minutes Flight. Very pleasant experience."
缺點： "I liked everything"
優點： "Cheap, friendly and gave us food!"
優點： "Fantastic lounge Good and quick flight"
缺點： "Food wasn't great"
優點： "The staff was incredibly nice! I especially enjoyed the waiting area lounge - the snacks and treats were delicious! Nicely done Bangkok Airways!"
缺點： "I missed my flight and the airline did nothing to help me I had to buy a whole another flight so I could make my vacation"
優點： "That we flew the same day as we were told."
缺點： "Sitting at the airport for 9 hours."
缺點： "The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
缺點： "Arriving on time"
優點： "Very good"
缺點： "Very good"
優點： "BC middles seats are good for couples and one of the better laid out BC’s. Service was good but maybe not as JAL, ANA, or SQ."
缺點： "The console storage/center tables was splattered with coke or coffee and was not properly wiped down during cleaning."
缺點： "Seat was very uncomfortably"
缺點： "The plane delay for 3 time"
缺點： "Need to have wifi on all their flights"
缺點： "short hall business class not comfortable - flight delayed as usual"
優點： "The seats are old .. the plane is old .. the flight was delayed 2 hours, food even in first class lounge is not apetising the menu has been cut significantly.. lettuce and tomato say that they are not sourced from China .. must be from India as the quality sucks"
缺點： "On time is an expectation that if you travel from HK to BKK on CX that it is always delayed .. common knowledge for people in Thailand.. this is bad"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Good entertainment choices. Preferred check thru TSA. No one seating next to me."
缺點： "I don't think I will use Kayak again. You farmed out my booking to Voyama which spelled my name wrong. They refused to reissue my ticket with the correct spelling so I had to sweat out getting on board the airlines and now I have to sweat it out today because they again refused to reissue the ticket"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Food was good, comfy seats. Nice crew."
優點： "Very civilized flight from start to finish."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "The flight is on time"
缺點： "Immigration waiting time is long"
缺點： "The crew service very lack"
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
缺點： "Seats to small! Food subpar! I’ll stick with Korean Air in future!"
優點： "On time"
缺點： "Cathay not the "cut above" it once was."
優點： "Very quaint and hour flight went by pretty fast"
缺點： "Electric outlets did not work on chairs"
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "The movie"
缺點： "More than 1 hr delay. I had ordered kosher food. They came to show it but it never appeared later. I complained and they broight it: the starter was frozen solid. Eventually i had a fish plate. Not too bad..."
優點： "Great food, free, and also free snacks, lovely staff, extra pillows and blankets provided. Roomy, loved it, plan to use then again !"
優點： "Usual Cathay high standards - which is what one expects."
缺點： "Older A330 for short haul so not lie flat seats. Older IFE. Food, oddly, not great today (unusual for Cathay)."
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
優點： "More space between seats"
缺點： "Little to no vegetarian option"
優點： "The check in staff were only doing their job, by insisting that I had an onward ticket before they checked me in, as per Thai immigration ruling. Otherwise, if I did not have an onward ticket, they stated they could not check me in, and would refund my ticket. The problem is there are many ways of travelling out of Thailand, and I frequently visit Cambodia and Thailand via bus. How could I produce a bus ticket which I usually buy only a week before departure?"
缺點： "That was a bit of a rude shock, as I had never encountered such obstacles before, and most fortunately I did indeed have a reservation for a BKK-GVA ticket, or I would have been refused boarding. Apparently the Thai immigration authorities have a condition for Swiss citizens to possess an onward ticket before they can enter Thailand, but this is the first time an airline has applied this as strictly, and has been as insistent, as Cathay Pacific. I have been in & out of BKK hundreds of times, and this is the first time ever an airline has applied this rule to the letter. So, bottom line, never again will I fly Cathay Pacific."
優點： "The crew was very cordial and respectful.We spilled our water on the seat and they quickly helped us to clean it up without any fuss or accusation."
缺點： "The food did not smell delicious. My son was already feeling quite ill from the previous trip and could not eat."
缺點： "one of the cabin crews threw the meal to me :("
New planes, competent pilots, friendly staff.
Layout and space in emergency exit row.
Departure at your own time
The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.
優點： "Very smooth and easy process boarding and taking off"
缺點： "No entertainment"
缺點： "delayed landing because of chinese reasons"
優點： "A nice experience overall. Flight was quiet so plenty of personal space."
優點： "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
缺點： "No entertainment options. Little to no food service."
優點： "The crew are ok. They should find jobs with other, better airlines."
缺點： "Flight delayed on both legs. Delay management horrible, call centre was worse."
優點： "Average flight"
缺點： "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
優點： "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
缺點： "Flight wasn't on time to and from HKG."
優點： "The staff were very kind, the seat had a great amount of leg room."
缺點： "There was no alcohol on the flight."
優點： "Getting out of the plane"
缺點： "getting in the plane. No working tablet. Poor food."
優點： "Crews are nice."
缺點： "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."
優點： "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
優點： "The service is good in general."
缺點： "The boarding process could be improved."
優點： "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
缺點： "The food is rather meh, does not stand out"
缺點： "The flight was over 5 hours delayed and they offered no compensation or extra meal."
優點： "Leg space and good arm rest"
缺點： "No in flight entertainment (movies)"
優點： "The seats are more comfortable compared to the other budget airlines."
缺點： "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."
優點： "In flight meal."
缺點： "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."
優點： "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
缺點： "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
優點： "Service and comfort with blanket, and entertainment movies."
缺點： "Luggage collection rather late in Bali."
優點： "Same as previous, no fuss."
優點： "No fuss, well organised."
優點： "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
缺點： "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
優點： "Good service and good plane."
優點： "food, service"
缺點： "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."
優點： "1) check-in luggage 30kg 2) in-flight meal (small portion though) 3) in-flight entertainment 4) online check-in seat selection (free)"
優點： "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."
優點： "I was very impressed given it is a budget airline."
優點： "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."
優點： "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"
優點： "Read trip advisor Will never use them again They will have an accident and it will be their fault"
優點： "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
缺點： "There are small snack & water given previously, but now only water."
缺點： "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"
缺點： "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"
優點： "Proactively checking the boarding pass to shorten que of the boarding process."
優點： "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
優點： "Good legroom and friendly crew"
缺點： "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"
優點： "Every thing in the flight was excellent."
缺點： "Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate."
優點： "Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley."
缺點： "No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!? 15 minute delay, understandable. Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job."