缺點： "Entertainment system is way too old"
優點： "Crew were excellent in service. They’re Very attentive and friendly."
缺點： "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."
優點： "I was given an exit row at check in. Nobody tried to wake me up during the flight as sometimes happens on other airlines."
優點： "Crew were fantastic and flight was comfortable"
缺點： "Flight was delayed by around 15 mini"
優點： "Crew was polite, food ok, wine good"
缺點： "More comfortable seats with a bit more leg room"
優點： "Everything ran smoothly for the Melbourne to Bangkok leg of my flight. New plane, great entertainment, and great service."
缺點： "Overall great experience."
優點： "Crew food excellent"
缺點： "Could not get comfortable in the seats"
缺點： "The flight was delayed by 30 minutes. If it was not delayed, I'll give it good rating."
缺點： "My flight from LA was delayed so my checked bag did not get transferred in time to come through with me from Taipei to Bangkok."
優點： "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
缺點： "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."
優點： "Big flight Great seats Amazing entertainment system. iPad size. Very good food too."
缺點： "The flight always leaves later than schedule."
優點： "Quick flight"
缺點： "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"
優點： "Food still up to standard. Better then some flight from Thai Airways."
缺點： "Entertainment system is way too old. Screen is small and very poor quality. The seat is also looked old. Service is below standard. I got my drink after I finish the meal. And don’t even think about refill or coffee. The flight attendants never come back before collecting the tray."
優點： "On time Comfortable seats Great service"
優點： "New plane, nice. Entertainment system is good but limited selection"
缺點： "Gate very far away, a good 700 meter walk! And very long immigration queue."
優點： "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
優點： "Everything was as usual. Boarding can be improve a bit."
缺點： "This time I found the food was below Thai Airways standard (which was usually good to great)."
優點： "Professional staff and good food"
缺點： "Landing was a little bumpy"
優點： "Ok plane, food was fine too"
缺點： "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
優點： "The flight was smooth and quick. The meals were delicious too"
缺點： "Long time getting through Frankfurt airport security"
缺點： "Super delayed."
優點： "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
缺點： "All ok."
優點： "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
缺點： "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
優點： "Loved the journey. It was excellent. Food, service were all good. Comfort of the journey was again excellent."
缺點： "There was a 30 minute delay at the gate for boarding which was not announced or informed."
優點： "Aircrafts ...which are big"
優點： "Entertainment choices were good"
缺點： "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."
缺點： "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
優點： "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
缺點： "Late departing, no gate, waiting, immigration jammed. Overall very bad."
優點： "They had good movie choices"
缺點： "The stewardesses, for the most part were rude, almost because they were lazy. I had one get pissed because I asked for oolong tea when she was offering coffee or hot tea. Well the cabin was so hot during the whole flight, I didn't want anything hot. She made it seem like she had to go out her way to get it for me. It was on her cart!!! They rarely walked around the cabin to make sure they couldn't get something for you or even take your trash. I held an empty cup during almost an entire movie. When I finally got up to toss it, I gave it to a stewardess who was standing right there by the closes curtain who acted like that it was beneath him to do so. They would rush up and down the isle and pretty much shove your meal on you. Ugh they were just rude. None of want to be there either, especially when it's so hot in the cabin and the seats were so narrow!!"
優點： "The movie"
缺點： "Late again byt not much"
優點： "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
優點： "Friendly staff."
缺點： "Seat is too narrow and the recline is not ergonomically designed, i.e., uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
缺點： "The flight was an hour late therefore I was worried I’d miss my next flight. The “kosher” meal I was given was just an apple! Hardly a meal... and the flight attendants were quite annoyed as if they were bothered. I don’t think I will fly with Thai Airways again."
優點： "Quick loading"
缺點： "Late luggage to the carousel by over an hour"
缺點： "Customer service was great !"
缺點： "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
優點： "Very efficient and attentive service . On time departure and arrival."
缺點： "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
缺點： "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
缺點： "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"
缺點： "No where to charger my phone."
優點： "Crew friendly"
缺點： "Poor food and boarding"
優點： "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
缺點： "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
優點： "According to the price, services was perfect"
優點： "Everything was ok"
優點： "on flight entertainment made the long flight easier to deal with"
缺點： "nothing everything was perfect"
缺點： "Bad onboard service"
優點： "Late departure but kept informed. Food good."
優點： "This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before."
缺點： "Vegetarian meals can be better, breakfast eggs get over cooked and rice also."
缺點： "We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional."
優點： "Crew and all other Staff were very helpful and friendly"
缺點： "Don’t know"
優點： "The crew went above and beyond the meet my needs. I requested the Cathay draft beer Betsy which wasn't loaded, unfortunately, but the crew managed to find one in economy."
缺點： "It was annoying the entertainment content on the A350 and 777-300ER were slightly different. I was watching a show but could not finish it."
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Very good"
缺點： "Very good"
優點： "The crew was nice and friendly, food was ok"
缺點： "Food should request order by the crew, rather then trolly push like an old style"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
缺點： "The flight was three hours late."
優點： "Standard of the flight was good"
缺點： "Cabin personal was unengaged rude and everything than helpful"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "flight delayed as usual"
缺點： "flight delayed as usual"
缺點： "short haul business class seat very uncomfortablev- flight delayed as usul"
優點： "The crew is very proactive."
缺點： "I ordered low calorie meals for all 4 flights. VERY DISAPPOINTED. Absolutely unpalatable food. If someone from catering has the time I would be glad to speak with her/him and explain why I went hungry. Tel. +971561881810"
優點： "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "not too bad"
缺點： "not too bad"
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
缺點： "The baggage of all first class passengers was delayed beyond the time of the later flight .. ridiculous .. also flight delayed as is usual tor all flights in and out of Bangkok. The food on the flight is not appealing .. the front of the seat fell down onto the legs.."
優點： "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
缺點： "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."
優點： "Reasonable leg room in the economy"
缺點： "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
缺點： "New menu is not appealing with lesser choice and smaller portions - inflight entertainment very limited choice - constantly disturb with meaninglessness pa announcement"
優點： "Flight excellent. Service and plane"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "A perfect landing/touchdown into Auckland. Great pilot"
缺點： "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
優點： "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
缺點： "The food on Cathay still has not improved compared to other airlines'"
優點： "Boarding was swift"
缺點： "Crew was indifferent and cold in their service. Food was mediocre."
缺點： "The crew service very lack"
優點： "Modern flight and silent Large monitor"
缺點： "Uncomfortable seats Degraded quality of food and drinks"
優點： "Crew provided excellent service, seats were comfortable and food and drinks were great."
優點： "The crew is so nice!"
缺點： "Same seat selection issue."
缺點： "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Friendly staff"
優點： "Little more leg room!"
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "The plane was great Boeing 350 I think great entertainment system, comfortable seats, and the Singapore new terminal 4 is wounderful"
優點： "My checked luggage bag was damaged. I noticed the damage only after I I reached home. However, when I reported Cathay Pacific baggage staff were very helpful and professional. I know several airlines who hide behind bureaucratic procedures to stonewall customers. CP is not one of them. Excellent service, before, after and during the flight."
優點： "Great service and smiley staff"
缺點： "the fact that it's a 14 hour flight, i hope someone invents a faster plane soon."
優點： "Adequate leg room, which is very important in a long haul flight. Punctual."
缺點： "We had lunch and then breakfast, skipping dinner. Considering we were in the place for 14+ hours, dinner instead of either breakfast or lunch would have been good."
優點： "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
缺點： "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
缺點： "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
優點： "Fantastic flight"
缺點： "All good"
優點： "On time."
缺點： "No entertainment was provided."
優點： "cabin crews"
缺點： "Be punctual"
缺點： "Get better food"
優點： "Very nice breakfast"
缺點： "Little more room in seats"
優點： "The female flight attendants were great. For some reason the male flight attendants had a sour face all the time and were unfriendly. Entertainment and comfort were good. Plenty of selections and decent leg room."
缺點： "Boarding could have been more organized, but I think half of the fault belongs to Hong Kong Airport. The boarding in LAX and Bangkok were good. The food was extremely low quality (fatty, muscle, tendon, skin, bone chips in the "meat"). Bad food, even for plane food."
缺點： "The online check in for Hong Kong Airlines is very poor. I was unable to check in online and had to go to the airport counter. Not Kayak's fault."
優點： "Seat 40H was comfortable. The foods were good, they ran out of wine shortly after dinner."
缺點： "One of the bathrooms had broken a toilet seat, no water."
優點： "Very good service in every possible aspect with limited food choice"
優點： "The seats are comfortable"
缺點： "The crew is distributing sandwiches, He gave a sandwich to the guy sitting besides me, But He neglect me, But thats not important, jst wondering why He ignore me. Thanks anyway !"
優點： "the seat was okay just a bit old (given with that price, it's acceptable), however the aircraft changed last minute for both legs, i almost need to sit separately with my companion."
缺點： "the crews are polite but not as attentive. Pilot Gary Emmanuel (Philippino) on HX692 - Aug 13 was a shock, being extremely rude in knocking my bathroom door fiercely for 20secs, i opened the door and asked why, he answered with his head up high "yes, i just knocked" and rolled his eyes..what?"
優點： "Staff is friendly. Food is ok"
缺點： "Explain the real reason why the flight is 6 hours delayed. They said “ operational issues.” If we never asked for further instructions, we would never get $ 9 meal vouchers. In other words, some of passengers didn’t get it"
缺點： "Will never fly Hong Kong airlines again. Lost all luggage. 2nd day at Intercontinential hotel without clothes!!!!! This is unacceptable. What compensation for this horrible inconvenience? Please call me at +1-541-980-6101 and let me know. This was my daughter's birthday present, Hong Kong destroyed"
缺點： "It’s better If no delay 30 minutes."
缺點： "Nothing unusual."
優點： "The crew are Good"
缺點： "It could have been better if they improve the meal and crew are smiling. Please do not serve meal with hot Chilli sauce it irritated my stomach"
優點： "very efficient, very friendly, and an excellent value for the price."
缺點： "Again, we got very good service for what we paid."
優點： "Nothing to like on this delayed and poorly organised flight"
缺點： "Hong Kong Airlines have a lot to answer for with this flight from Beijing to Hong Kong. Inexcusable poor service. Unprofessional."
缺點： "IMAGINE the flight back from TPE-Hong Kong-CNX. “I thought” I book with Hong Kong Airlines BUT the second part was Hong Kong Express; a cheaper subsidiary by someone ? They blanking sell EVERYTHING; seats, food, drinks & likely to go to the bathroom. The flight IS suppose to take off at 16:45 ("
缺點： "This flight was delayed for 5hrs. The same flight the next day was also delayed for 5 hrs. Probably cancelling this flight due to low number of passengers."
優點： "stable flight"
缺點： "over 1hr delay before take off"
優點： "Clean,crew are all kind."
缺點： "More than 4hrs ,hope to be ask for Sth drink .so thirsty I'm."
缺點： "On line check is worse"
優點： "The crew was absolutely wonderful. Boarding was fast and efficient, the staff were wonderful in keeping us informed on any delays. I was pleasantly surprised at how much leg room I had sitting in economy. I would book Hong Kong Airlines again."
缺點： "The food could be better, but I bought food before boarding so it wasn't that big of a deal and the first plane I was on appeared to be a newer model as the seats were comfortable however the 2 planes between Hong Kong and Bangkok appeared to be older so the seats were not as comfortable."
優點： "new plane"
缺點： "passengers are loud and rude"
優點： "Quick and easy checkin, boarding. Hospitality of the crew was great."
缺點： "Food quantity and entertainment"
缺點： "The ground staff at the airport were not organized when boarding they just threw everbody in a line as compared to LA where we were in groups"
缺點： "The flight attendant made a sour face when I repeated a question (because I did not understand her at first)."
缺點： "I was 32 weeks pregnant and I’ve asked twice if there is a priority for boarding but the crew kept telling to line up. I was fine with lining up but just checking if you have he policy for priority boarding."
優點： "Staff CleanliNess of toilets (quit rare these days) It was a good flight"
缺點： "Breakfast Really could have done with some fresh fruit."
優點： "The food was good and they had plenty of good movies."
優點： "Food & staff"
缺點： "Entertainment, no such much new movies"
缺點： "can't online check in,3 persons seat separated"
優點： "Clean cabin. Feels safe with newer plane."
缺點： "The crew was less attendant than other airlines. They should slowly go through the cabin with things like landing cards. I had to yell to get their attention. Communication in English was not very easy."
優點： "Friendly staff"
缺點： "No food or drinks for sale in flight"
優點： "Flight was on time."
缺點： "Didn't like the fact that despite using the online checkin and having been issued my electronic boarding pass, it was not accepted by the system at the airport and I still had to queue for over half an hour for a manual check in."
優點： "Really friendly crew, quick boarding, and safe flight."
缺點： "Onboard entertainment for our aircraft (Airbus A330) was only via airline-provided iPads. If you were sleeping and missed them, you had to go find one of the crew members to get one. Food was eh - nothing to write home about, but it was fine for a long plane ride."
優點： "Boarding was on time. Flight attendant was very courteous, friendly, but not overbearing. Comfortable seating. Flight arrival time was early. Very enjoyable."
優點： "They gave us a meal. Hkg to tpe"
優點： "When you step on the plane the plane is clean all brochures behind seats where in order and neat"
缺點： "Nothing I didn't like about that"
優點： "Nice and quiet"
缺點： "Everything was good"
優點： "Very helpful cabin cabin crew and attitude"
缺點： "cabin was old, dirty and beat up. Old A330 cabin. the fleet has not refurbished all A330 at this stage."
優點： "The flight was cheaper by a couple hundred dollars."
缺點： "It felt cheap. The plane won't fall out of the sky, but it was lackluster."
缺點： "I was placed in the emergency exit row (not the seat I originally booked) where the seats don’t recline. The entertainment facilities were lacking; every two rows shared a small tv in the middle and my seat didn’t even have a headphone jack."
優點： "We had our flight delayed and missed our connection. The ground staff was extremely helpful and friendly! Thanks to them we made it to our final destination with very limited delays :)"
優點： "Comfortable, nice. Employees warm"
缺點： "They lost my luggage and the flight was delayed. Too many stuardesses on the plane."
優點： "Services of the crew were good!"
缺點： "Hot! Poor air conditioning and ventilation!"
優點： "Food was plenty...but no coffee."
缺點： "It was delayed for over an hour!"
缺點： ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
優點： "The plane was on time ,all good"
缺點： "A little more leg room... but all in all. Not to bad"
優點： "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
優點： "food and service"
缺點： "Improve Size of Visual Monitor"
缺點： "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"
優點： "The crew was extra friendly. The seat was spacious. Good leg room."
缺點： "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."
缺點： "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."
優點： "you ripped me off"
缺點： "you ripped me off"
優點： "You ripped me off"
缺點： "you ripped me off"
優點： "Great and helpful crew. Good entertainment selection."
缺點： "I have wheel chair and the crew of PAL is ignore it they dont like the same with Asiana and Korean Air they approuching us..."
缺點： "On time and very Nice cabincrew"
缺點： "food, comfort"
優點： "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"
優點： "More organized boarding via buses"
缺點： "flight was delayed by 1hr 13mins."
優點： "Time management"
缺點： "More information about the terminals"
優點： "Food and service were good, so was inflight entertainment"
缺點： "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
優點： "Crew was friendly."
缺點： "Boarding could have been more efficient."
優點： "Crew are very helpful."
缺點： "Need reclining seats"
優點： "crew is very cooperative and professionals"
缺點： "no other comment"
優點： "Flight was on time. No stop over, because it is a direct flight."
缺點： "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."
優點： "Flight was on time."
缺點： "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."
缺點： "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點： "The business seat was very uncomfortable"
優點： "Great crew"
缺點： "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"
優點： "Truly friendly, service minded and happy cabin crew."
缺點： "A bit messy for the boarding but partly as unruly passengers"
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "Yes crew and plane were ok."
優點： "Nice seats in business, good food, nice crew."
缺點： "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"
優點： "The flight, service, hospitality."
優點： "Well organize & very courteous.."
缺點： "So far no complaint"
優點： "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
缺點： "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
缺點： "The lounge is awful."
優點： "Comfortable seats , clean modern aircraft ."
缺點： "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"
優點： "Crew is nice"
缺點： "Older plane and seating. Boarding not great in SG. Food marginal."
缺點： "The gate was too far"
優點： "Birding was great. Punctual flight."
缺點： "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."
優點： "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
缺點： "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
優點： "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
缺點： "Slightly limited entertainment . Mabuhay lounge at Manila's average."
優點： "Again lovely food and crew. Same good seats as the A350 from LHR."
缺點： "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
缺點： "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."
優點： "Food was mostly very nice."
缺點： "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
優點： "There was some form of entertainment that they provided in the form of iPads so I didn't feel bored on the flight as I have trouble sleeping on flights. Because Dubai has an issue with transferring my bags, the airline did find and place my bag on the next flight"
缺點： "Some of the programs had audio only and no videos. The food on the flight was subpar at best, the breakfast meal had scrambled eggs that had no form at all. THEY WERE RUNNY EGGS AND HAD THE CONSISTENCY OF BABY FOOD. Dubai has a habit of not transferring my checked bag to my continuing flight. And Dubai placed me on the wrong bus upon arrival so I couldn't get my bag to transfer my bag"
優點： "Clean toilets."
缺點： "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."
優點： "The crew were pleasant."
缺點： "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."
優點： "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
缺點： "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."
缺點： "Flight delays several hours. Its a very terrible flight. No apology from airlines company too."
缺點： "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
缺點： "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
優點： "Not Satisfied"
缺點： "Need improvements"
優點： "The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight."
缺點： "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
優點： "The seat has a bit more space than regular economy in competitor airline"
缺點： "The cabin crews on this flight need some passenger service training!"
缺點： "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."
優點： "Serge and the cabin crew were grey. The pilot made up 20 minutes on a 1 hour flight, came in late from previous flight."
缺點： "Scheduling. CP is ALWAYS late, and messes up connections. Hard to coordinate remedies with my phone turned off. It hadn't been once, 10, or 20 times, but EVERY time."
優點： "I missed the trip. Can you help me with the refund or part of it?"
缺點： "I missed the trip. Can you help me with the refund or part of it?"
缺點： "The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete.."
缺點： "No food. Major delay without announcement"
缺點： "Everything else"
缺點： "The luggage took ONE HOUR to come out after the flight!!!"
缺點： "Super delayed flight they dont offer even water and to think we are travelling with children."
缺點： "They should improve tge delayed flight"
缺點： "We were delayed by 7 hours. The ground staff did their best. They gave some snacks which I'm sure Filipinos like but were not to my tastes. Sitting on a hard floor for 7 hours with nothing to eat before a 3.5 hour flight is not my idea of a good day!"
優點： "All is helpful"
缺點： "Make the plane clean..."
優點： "Price and convenient"
缺點： "Service and flight comfort"
優點： "check in went smoothly and boarding was orderly. The flight departed on time and arrived in Singapore on schedule.The flight deck kept us well informed and the cabin crew were very helpful, willing and able to keep the passengers happy."
優點： "Host clearly and ver friendly helped me."
缺點： "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."
優點： "The crew"
缺點： "I bought a front row seat only to be told that I would be the last to board"
優點： "Crew were ok"
缺點： "The plain was delayed 2 hrs .Problem with information"
優點： "Crew were very friendly"
缺點： "leaving on time."
優點： "The plane"
缺點： "Be ontime"
缺點： "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
優點： "Seat was ok but could not sit with my husband"
缺點： "Check in queue at Bangkok Airport was very long nd took ages"
缺點： "So late, I missed a 3 hour connection."
優點： "On time, allowed very early check in up to 4 hours before flight time"
優點： "Nothing much. The flight crew were ok."
缺點： "Flight was delayed 90 minutes. Boarding and departure lounge area was utter chaos because the Cebu Pacific staff were not clear about which flight waa boarding. The plane was horribly cramped. Extra seat rows had been installed to get more seating on the plane. That might be ok for the average 5'4" Filipino, but at 6'1", I literally could not fit my knees behind the seat in front of me. As a result I had to twist my legs into an uncomfortable position for 2 hours. Not fun."
優點： "Very clean"
缺點： "Most of the Cebu Pacific flights feel like a greyhound bus"
優點： "On time"
優點： "Nothing about lastminute.com"
缺點： "Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket."
缺點： "customer service"
缺點： "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
優點： "Staff's communication and it was on time"
缺點： "Too cold in the aircrat"
優點： "No thing at all"
缺點： "Seats very small food disgusting ,they don't offer you any thing on board"
優點： "No thing about this flight"
缺點： "Not good good on board they don't have variety of food no credit card accepted"
缺點： "Because of the weather delay, I made it by the skin of my teeth to my next flight. It was quite stressful waiting for my baggage to come out so I could re-check in to my next destination."
優點： "Everything also wants money, very expensive."
缺點： "Everything is also no good."
缺點： "It was almost 3 hours delayed."
優點： "Flgiht staff always nice"
缺點： "The cebu gate staff were awful, uninterested, never made announcemnts and as usual it was a cattle call to board. Rows were not followed. The sandwich i had paid for was all dry bread..it was awful."
缺點： "More than 1 hr. delayed flyt"
缺點： "What flight???? We cancelled it. My fiance booked me a ticket online using his card, Cebu Facific confirmed it but subjected of payment. for what if u already closed that payment ?? we understand that "FRAUD" thing but the thing is u SHOULDN'T CONFIRMED it and get back to us first. Now were having hard time getting money back for the booking that was cancelled."
缺點： "Delayed 4 hours, waiting in an overcrowded space with no aircon (and it's a tropical country). They kept on saying to wait for next announcement (but no screens, just a broken voice). Announcement were vague and couldn't understand when the flight was supposed to depart."
優點： "Cebu pacific is one of airlines who prescribe to a pay as you go additude. Be prepared to pay for everything after you pay for your ticket 7kg carry on max limits pay for the food you may or may not eat, and if you get cold easily bring warm clothes. No joke this was the coldest airplane I have ever been on in my 15 years of travel, so cold in fact that upon taking off you can hear the ice crystals breaking loose and traveling through the air system. I am going to say that the plane was in good condition and the flight attendants and pilot crew seem to be well trained as well as very polite."
優點： "The crew"
缺點： "Hidden fees..Baggage fees are ridiculous..Just skip this airline,and pay the extra for,Philippine,Air..The price is really the same"
優點： "No hassles check in"