I like priority boarding for the disabled. They really take time to make sure these people are well settled on their seats before anybody else. I gave excellent for the hot meals they serve through out the flight and with choices. The bathroom are always clean and no water drifts on the floor. All sanitary paper accessories never run out. Love it specially COVID19 is still prevalent all over.
The Manila to Japan leg were great, so was the Japan to Chicago… but it all went downhill from Chicago. Our connecting flight from Chicago to Philadelphia was cancelled, then our baggages were loaded onto a different flight than our actual rebooked flight. We made arrangements for us to pock-up our mis-routed luggages that arrived at Phildelphia a day after our flight. However, AA delivered the baggages, so we got a hold of our baggages at the end the day already.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. firstname.lastname@example.org fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
I like the services, food on board is very good too.
Japanese flight was awesome.
缺點： "Connection time at Narita is too long"
優點： "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點： "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點： "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
缺點： "Air on the plane was stuffy"
優點： "Crew was very pleasant"
缺點： "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
優點： "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
缺點： "No entertainment. Still a long flight for kids."
優點： "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
優點： "Very family friendly. Good entertainment system."
優點： "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
缺點： "Economy meal is not that great. Boarding should be by zone or by seat number."
優點： "JAL is great!"
優點： "It was short flight.. I slept good through."
優點： "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
缺點： "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
優點： "The flight crew was incredibly kind and attentive"
優點： "Everything. Was just outstanding."
缺點： "No complaints"
優點： "Seat width, Crew Service,"
缺點： "Web Site Check in is cumbersome"
優點： "Quick local Flight. Left and arrived on time."
優點： "As usual A1 service all the way!"
優點： "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
優點： "Entertainment was good"
缺點： "Seats were uncomfortable, food was terrible"
缺點： "Flight delayed 1 hr."
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "The food was excellent and the stewardesses were extremely attentive and helpful."
優點： "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
缺點： "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
優點： "The flight attendants were very kind and attentive."
缺點： "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
優點： "Nice people, good food"
缺點： "Old-=fashioned business configuration"
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
缺點： "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
優點： "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
缺點： "The seats were small. But then again, I think that would have been a complaint for all airplanes."
優點： "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
優點： "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
優點： "Everything, from booking till landing"
優點： "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
優點： "very friendly and very helpful from checkin in to departing"
缺點： "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The crew and seats were both great"
缺點： "HAving live TV would have been great."
優點： "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
缺點： "The flight was too warm."
缺點： "More communication on the flight delay"
優點： "New long haul service is a real improvement in quality"
優點： "The crew on both legs of our trip were nice and accommodating."
優點： "Just fine, beverage service was friendly."
缺點： "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
缺點： "Seat assignment with Economy ticket."
優點： "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
缺點： "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
缺點： "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
優點： "Crew ok . Seat not so comfy"
優點： "The crew was very friendly. Boarding was quick."
缺點： "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
缺點： "Crew did not make passenger in front of me bring his seat back up for landing."
優點： "It was ok"
缺點： "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
優點： "Check in process & text updates were awesome!"
缺點： "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
缺點： "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
優點： "i likes that drinks were free"
缺點： "i shouldn’t have to pay for headphones"
優點： "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
缺點： "See other side."
優點： "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
缺點： "See above!"
優點： "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
缺點： "Overhead bins a bit small on this older 767-300"
優點： "Newer plane. Friendly crew. Landed safely and on time."
優點： "Going back home to the US"
缺點： "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
優點： "Attentive, respectful and nice crew, swift take off and landing and awesome views"
缺點： "Nothing. Everything went well"
優點： "Entertainment was good and staff was pleasant"
缺點： "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
優點： "Eventually made it home. At 1am, when it should have been 1130pm."
優點： "Flight was on time; captain was clear and funny."
缺點： "Seats a bit cramped"
優點： "Wi-FI available (although I didn't use it)"
缺點： "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
優點： "Good drinks and movie selection"
優點： "The space we had, the breakfast provided, the movies/TV shows available, and the staff."
缺點： "I was a concerned when I couldn't select seats during check-in and was informed that our seats would be assigned at the gate. After boarding, it made more sense since it wasn't a full flight; I could understand that was likely done so the plane would be weight-balanced. It just caused me some concern the day before."
缺點： "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
優點： "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
缺點： "Layover, confusing mob line at checkin."
優點： "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
缺點： "The seats did not recline for anyone on the plane."
優點： "Staff was friendly, and we got there safely"
缺點： "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
優點： "I have never had a problem with this airlines. This flight was no exception"
缺點： "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
優點： "crew was very respectful and kind"
缺點： "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
優點： "Attendants were cheerful and extremely courteous."
缺點： "Legroom but that's because we can't afford 1st class. Hahahaha"
優點： "Airplane was good, boarding was fast."
缺點： "Did not have the fruit and cheese plate."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
缺點： "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
優點： "Ditto from above"
缺點： "Ditto from above"
優點： "Great crew and aircraft"
優點： "Arrived on time"
缺點： "No food. Only snacks and very good snacks"
優點： "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
缺點： "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
優點： "On time and very smooth boarding"
優點： "Good service once I finally got on a plane."
缺點： "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Both airports totally understaffed. Awful experience.
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Dreamliner was comfortable and entertainment system good
優點： "The seats were so comfortable"
優點： "Salimos a tiempo . El business es muy confortable"
缺點： "La comida horrible . No se limpian los baños"
優點： "Klm's consistantly high standards in everything they do."
缺點： "Still don’t have my luggage yet"
缺點： "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
優點： "The crews were pretty great!"
缺點： "The regulating of the temperature."
優點： "Newer plane, crew was amazing, seats were adjustable"
優點： "Friendly crew"
缺點： "Can’t think of anything"
優點： "Great plane and staff"
優點： "General flight journey"
缺點： "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
優點： "It was all fine"
缺點： "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
優點： "Crew where awesone and the choice of entertainment was fantastic"
缺點： "Seats way to close together"
缺點： "Our lougage did not arrive"
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Nice crew; clean plane; decent dinner"
缺點： "No entertainment system; insufficient knee space"
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
缺點： "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
缺點： "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
優點： "The food was excelent"
缺點： "I have to pay to pay a little more confort"
優點： "Cabin Crew was awesome."
缺點： "Entertainment System was not working and no Non-veg food option in flight."
優點： "The included snacks and the seats."
優點： "Wider seat than most business class"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
缺點： "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
缺點： "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
優點： "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
優點： "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
缺點： "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
優點： "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
缺點： "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
優點： "Friendliest economy class service I've ever encountered."
優點： "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
缺點： "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
優點： "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
缺點： "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Crew was great, food quality was poor. I ordered the lasagna and it was not to my liking.
The boarding was delayed due to crew being late.
缺點： "Book seats together for parties traveling together."
優點： "waited for us. We were late from Yuma"
優點： "Fast boarding"
缺點： "No real headrests on the seats. Not very comfortable."
缺點： "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
優點： "Nice stewards"
缺點： "Gate agents crabbie"
優點： "Good crew"
缺點： "The boarding process was terrible. The boarding time changed every 5 minutes"
缺點： "the bumpiest, harrowing flight ever"
缺點： "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
優點： "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
缺點： "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
缺點： "We still haven’t left Dayton."
優點： "Crew was nice and professional."
缺點： "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."
缺點： "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
優點： "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
缺點： "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."
優點： "Flight crew was pleasant and efficient. Everything was on time."
缺點： "Cramped seats with zero leg room."
優點： "Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!"
缺點： "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
優點： "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
優點： "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
缺點： "The wait at the customer service counter in the terminal at LAX."
優點： "Nothing. Had a family emergency"
缺點： "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."
缺點： "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
優點： "We really enjoyed our flights with American Airlines. From the counter to the stop on the plane everyone was great to work with and very friendly"
優點： "I slept the entire duration."
缺點： "This was the coldest plane I've ever been on and they didn't offer blankets for their passengers or turn down the AC. I asked for a blanket and they told me they'd provide me with one and never got back to me. They ignored me the rest of the flight. Shame on them for not providing something so standard as a blanket."
缺點： "Delayed flight out of Paris caused missed connection in Dallas."
優點： "Flight attendants were polite and friendly during beverage and snack service Seats were clean and recently reupholstered"
缺點： "Two people got removed from the flight for seemingly no particular reason prior to departure, and looked quite unhappy although there were no strong words. Very small seat pitch Long delays for maintenance and runway Annoying ads for AA credit card over the intercom prior to landing No USB ports"
優點： "Flight was moved from Philadelphia to Dalllas...no problem"
缺點： "scanty food from Dallas to Porltand"
優點： "The boarding was super fast as well as exiting, WOW!"
優點： "Boarding was very quick, they called the groups quickly with no lag time in between."
缺點： "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
優點： "I got there safe and there was some entertainment"
缺點： "seats small and not real comfortable."
優點： "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
缺點： "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
優點： "All connections-smooth"
缺點： "Only airline we flew that didn’t have pre boarding for families with small children."
優點： "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
缺點： "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
缺點： "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
優點： "No individual screens to watch. Get with the times for long flights !"
優點： "We moved due to job change and American would not work with us to Change a reservation."
缺點： "our flight was delayed, and no other options"
優點： "On schedule and met all my expectations."
缺點： "No complaints."
優點： "Nothing unexpected happened"
缺點： "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"
缺點： "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"
缺點： "Terminal at LAX requires a bus."
When getting off the plane in the rain umbrellas should have been provided, the cost is next to nothing and means a good customer service.
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "The flight itself was fine and the crew was excellent. The boarding process was efficient."
缺點： "My center seat, which was assigned, put me in an extremely uncomfortable position physically for the entire 14 hour flight. My two seatmates extended physically into my space, and minimal legroom meant by knees were pressed against the seat in front. I was not happy at the lack of seat choice."
缺點： "Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy."
缺點： "We had a two hour delay. First the aircraft was late. Then it needed repair and another aircraft had to be brought up. After a 10 flight from Frankfurt and a 3 hour layover in Vancouver, I was not a happy camper!"
優點： "Crew was helpful in answering questions"
缺點： "The only food served was a pay option only."
優點： "90 minutes"
缺點： "90 minutes"
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
優點： "Airfare is very reasonable. Food on the planes are average. Service is average."
缺點： "Flight was delayed from Vancouver to Portland"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "A short flight on a small plane.Smooth flight, smooth, smooth landing. Although the flight was delayed, the passengers were kept informed as to where the plane was and the expected time of departure."
優點： "The leg room in basic economy was great -- especially compared to other airlines. In seat entertainment was free."
缺點： "No complimentary snack on a five-hour flight. Food was available for fee. Entertainment movie/TV programming was limited (not live television)."
缺點： "Because of the delayed flight out of Lisbon I missed this flight and was rerouted to Vancouver. I had to go through customs and re enter the airport going through security to board the Vancouver fligh. Slept in a hotel for four hours, paid for by Air Canada, went back to the airport through security again and flew to Portland."
缺點： "Air Canada offers this flight DAILY. Yet somehow the boarding was the most excruciating tedious I’ve had to endure. Passengers who needed assistance boarding seemed to have to deal with haphazard organisation, and the fact that they seemed surprised so many people brought carry-on luggage that the bins filled up is laughable. Changed my return flight to Alaska Air."
缺點： "I was held back for 'random' security check. Security lost my boarding pass and didn't care. Only found it because my friend asked them to check a table where they had put it. They didn't apologize for any inconvenience and instead security chief kept asking more questions. Truly atrocious customer service."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
優點： "Pleasant crew"
缺點： "ONE bathroom for all of economy Had to buy even smallest snacks Poor overhead bin space"
缺點： "Crew was rude to me."
缺點： "The entertainment system was broken on this flight."
優點： "Overall service & friendliness"
優點： "Good price for flight ticket"
缺點： "Customs detained my girlfriend and I for an hour causing us to supposedly miss our flight. We spoke to a Air Canada Rep and they told us our flight had left and they couldn't hold it for us. That is fine but they said they would not provide us with a hotel for missing this. Ok that is there policy but we ran to the terminal E95, for our Flight to Portland which had actually had not left and they were actually holding it for another person. So Air Canada lied about our flight leaving and that there was not another one till the next day. Overall I will never go to this airport nor will I use Air Canada ever again."
缺點： "The flight attendants were jerks. Why can't I listen to my headphones before takeoff? Because of the safety speech? Are deaf people not allowed to fly? I was asked to take my headphones off during the safety speech, which I did. I put them back on after the speech and was yelled at. The lady in front of me had a dog. The lady across from me was talking on her cell phone. And the kids behind me were playing games on their iPad with no headphones and the sound on. No one said anything to them. Screw this airline."
缺點： "This Air Canada flight was operated by Lufthansa and was cancelled due to the strike. So, this means that I am still in Germany which is not the worst place in the world to be stuck, especially because my parents live here. So a few day longer are not a problem for me, but if it takes a week, it is not good because I am supposed to be at work and I am using up vacation I had planned to spent with my family."
優點： "It got me home."
缺點： "One of the attendants yelled at anyone who needed to use the bathroom whenever the seatbelt sign was on. Understandable when the plane was actually experiencing turbulence but most of the time it was a smooth flight. Know there are regulations concerning this but I feel she could have been a bit nicer in her tone. Thankfully there was an empty seat just outside the toilet so that I could sit but anyone who arrived after me was told to return to their seat. When nature calls, sometimes it's impossible to walk very far."
優點： "I was last on the plane. The crew was welcoming."
缺點： "Not very clean bathroom. Not unusual for airplanes."
缺點： "My girlfriend and I booked our flights about 10 months in advance and had selected seats next to each other for all of our Air Canada Flights. Somehow all of these seats were changed without an update to us. We did not sit together at all on any of our flights and were put in middle seats, which is not what we originally requested. We were both very upset with this as some of these were long flights."
缺點： "My flight from Milan was 1 1/2 hr late but before landing it was announced that our seats on the connecting flight was "protected". I got to my gate 40 min. before takeoff (it was 15 min. delayed). Upon boarding I was told my seat was given away. They assumed I would miss my flight. I had to wait another 4 hr. to board a flight to Vancouver BC leaving 11pm. I had to go to a hotel at 2 am and take a 8:50 am flight to PDX. Before boarding I was again stopped because my ticket didn't have the proper security stamp. The agent there was extremely rude and condescending. This was a terrible experience!"
優點： "Staff VERY professional. Very easy to use food voucher."
缺點： "Mechanical Issues. Made to wait 4 hours for alternative plane."
優點： "I'm glad Air Canada took appropriate precautions to ensure our safety, however..."
缺點： "On the flight from Portland to Vancouver, someone was allowed to board the plane and then leave, with no explanation, no accompaniment, and no way of contacting him. Consequently, our flight was delayed 3 hours while police and bomb squads checked the plane and all the baggage. Why was this person allowed to disembark in the first place? This occurred during boarding, so there should have been attendants there to stop him or at least ask him where he was going. And once he did disembark, why was no one able to track where he went? Seems like an odd security breach and, ultimately, a huge inconvenience for the passengers who remained on the plane."
優點： "Wow these guys balance MANY flight changes and seat changes with professional and humor that all the passengers appreciated"
優點： "Air Canada worked hard to get people where they needed to be but security was somewhat difficult although understandable"
優點： "The only thing I liked is the fact that I arrived safely at my destination."
缺點： "I did not like the three house delay in Toronto. And, of course, we were always told, it will be just a few more minutes each time so for three hours we were stuck, milling around @ the gate.....well actually between two gates because they kept changing gates.......waiting for the flight. If I'd know it was going to be 3 hours, I would have maybe gotten some food and wandered away to find a place that had a spot to sit. Instead, standing on one foot and then the other, hungry for three house while Air Canada got their #@%*# together and found a plane that actually functioned appropriately."
缺點： "The final leg of our travel boarded over 2 hours late. No compensation given for that. Two planes were declared not fly worthy-low confidence. While not Air Canada's responsibility, Toronto's Pearson Airport was awful. We went through many airports on our travels and this stood out as the worst. Constant security checks that seemed unnecessary. Poor line management. Not enough security/immigration kiosks. Very expensive food. During our 2+hour delay for boarding, we observed constant gate changes for other flights. Flight organization seems poor."
優點： "That this flight had entertain system that was on broad. Did not have to down load or use your horrible app."
缺點： "You should provide food or snacks for flights over 2hours with no charge. We were only offered a drink. Some people do not carry credit cards to purchase items."
優點： "Seats were comfortable and I was able to sleep for most of the flight."
缺點： "My flight was delayed several times and the gate was also changed. I recognize that safety is important, but passengers should be offered snacks when their flight is delayed for several hours."
缺點： "No viewing screens and fewer selections of movies from air canada app compared with selection from vancouver to tokyo. I don't know why our return trip was so different."
缺點： "Not even a pretzel with a soft drink or coffee. Also coffee was lukewarm."
優點： "Seats were comfortable and could recline more than other planes. Had entertainment in the headrests."
優點： "Again, I felt we had excellent service. It was a small plane and one steward, and she did everything!"