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優點： Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again.
缺點： More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!
缺點： The fact that I was not able to get on my flight because I didn't have a visa after I called the airline over a week before my flight to ask about it and they told me I didn't need one. They told me I would get a temporary 72 visa upon arrival in Fuzhou but when I went to check in this was not the case. Now they won't give me any money back for that flight or the one I had to buy to get home. It was their fault I was not on the flight and they won't own up to it. I will never fly with them and I will do my best to let others know that they shouldn't either
優點： The cabin crew were very pleasant.
缺點： The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute.
優點： The journey was smooth, the seat was comfortable enough. Food was decent.
缺點： I took 2 connecting flights back home, both flights were delayed by 2h and 1.5h respectively. No estimated new departure time was given, and the staff took very long (well after the supposed departure time) before they made an announcement for us to apologise for the delay. Service was mediocre. Half the time the crew was no where in sight, so it was difficult to ask them for something. When pressing the bell for service, they also took very long to respond. Once, when i had asked a steward for water, he was busy and told me to go to the back of the airplane to get it myself.
優點： You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet.
缺點： There was nothing we didn't like about our flight to Seoul
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