缺點： "Baggage Claim"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Smooth transfer at CAN"
缺點： "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."
優點： "Both of us being seniors wheel chairs were not provided. Food was not good and even dinner with the fish was not there. They have to reheat fish which took more than 15 minutes.Assistance was not provided to both seniors for carrying luggage on the stairs while boarding the flight for Vancouver"
缺點： "The food quality may be improved and also necessary help be provided particularly to seniors in boarding and transit."
優點： "Amazing service"
缺點： "The comfort of the seats and size"
優點： "Ontime boarding and flight"
缺點： "Very limited leg room and crammed plane"
缺點： "i had a hard time with their english, but it is better than my Chinese"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Crew was very courteous, efficient and spoke good English."
缺點： "Could use a bit more leg room for taller passengers (I'm 6ft)."
優點： "3 free meals."
缺點： "Flight attendants are dry and dismissive."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Roomy, comfortable and quiet. Choosing to have dinner after a 5 hour sleep was great"
缺點： "Food choices wasn’t the best."
優點： "Comfortable seating with their 3-3-3 across! None of that 3-4-3. Very clean cabin throughout."
優點： "Everything very average"
缺點： "If you ever need customer service, they are the worst in the business"
優點： "Should provide strong internet connection on board. Food should be world standard and option for HALAL food."
缺點： "No wifi and HALAL food."
缺點： "Just late arriving..Not airlines fault"
優點： "Excellent pilot. Good skills. Steady take-off and landing."
缺點： "Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously."
缺點： "It was a horrible flight for me will never travel again with you guys"
優點： "The staff was wonderful and very friendly."
缺點： "My seat screen wasnt working, it would freeze every time I tried to change to something else."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點： "Only allow one piece luggage."
優點： "The vegetarian meal was better."
缺點： "1 Boarding was exhausting because of the delay in the previous flight. The security lines were long and passport and ticket had to be checked 4 times and you had to be on queue each time. After the interminable security process, you reach the gate only to fall in line again for a shuttle bus before you actually get to the plane. 2. The connecting flight fr Gounzhou to Manila was 2 hours late!!!. We were all getting restless and hungry inside the plane. 3. One stewardess was annoyed at an elderly lady who was merely asking where she can claim the carry-on baggage that was taken from her because there was no room in the overhead compartment. Considering the passenger's age and the excruciating delay she had to go through, the stewardess could have been more patient and helpful. 4. No entertainment. The whole flight was exhausting and disappointing."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "The vegetarian meal was tasty this time compared to last time and better than the other airlines I took in the past. The crew was friendly and not abrupt with passengers."
缺點： "It took a long while to get out of the plane in Guangzhou that I thought I'd miss the flight to LA. The plane's aircon was not working while we were boarding and waiting for passengers in Manila where the weather was hot. Fortunately the aircon worked during the flight fr Mla to Guangzhou"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "I like the way the pilot handle the airplane. Landing is smooth. I like the flight crew they are nice."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "It was fast and we got water. The pilot flew well through the turbulence."
缺點： "Unhealthy snack. Offer something fresh instead of cookies."
優點： "Good service, crew members are very helpful & the canine is clean"
缺點： "The remote control of the TV is not sensitive- very often I have to press twice, movie (the Martian) image quality is poor. The map application is not useful -- not able to zoom in and out, not able to display entire trip view etc. (buttons are available, but when I click on it, nothing happens). Boarding is a big hassle. It is a big plane, but requires bus services to take people from the gate to the plane, it has a 2-stories stair to go up, ppl had to carry their luggages up."
缺點： "I was transferred to Guangzhou first without prior notice."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點： "Completely crowded, no socks, no eye masks, no ear plugs"
缺點： "I was given the incorrect information by the airport staff. Check-in was at a different location than I was informed of. I did not make the flight."
優點： "Nothing at all was a horrible experience for me and my family"
缺點： "I hated everything about it. The staff was rude and pushy. The plane smelled bad."
優點： "The plane was quite late arriving into our departure airport due to the often challenging weather in both Chongqing (mist and fog) and Guangzhou. However, we made up about half of the lost time. It's a short flight at just 1h 45m so not much to expect or complain about; worked out fine."
優點： "I flew China Southern from Shenyang to Shanghai 4 days after rupturing my Achilles tendon. There service was fantastic, getting me wheelchairs through both airports, changing my seat to give my leg more room, giving me special attention during the flight to make sure I was comfortable. Their service for me was outstanding and caring in every way. 10+ from me. Thank you China Southern!"
缺點： "No complaints at all."
優點： "The flight was on time. Meal was fine. Rice with chicken or beef. Wine or beer with meal."
優點： "Always, the level of service must be considered in light of the price--and CS had an excellent price. Food was acceptable, nice blankets."
缺點： "CS serves primarily a Chinese speaking clientele, so they do not need to attract staff with high levels of English. You are flying on a Chinese carrier, not one with a global feel. Service is more than adequate with respect to call button etc. But meal service is "clipped" (for lack of a better term). No extras, warm beer, wine but no liquor. No snacks. They can do better, if they want to compete with the gulf airlines. Prepare for a long (at least 10 minutes) bus ride across the tarmac at Guongzhou. Very glitchy entertainment system"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Punctual departure, early arrival. Cabin crew was very attentive. Plenty of drinks to keep hydrated. Lots of movie and entertainment choices."
缺點： "Seat cushioning was worn out...not so comfortable for a long flight. Limited leg room. Unless you were seated at the beginning rows of the food service, there was only one food choice left. Also ran out of snacks for the back rows."
優點： "new plane"
缺點： "plane departure delayed over 1 hr plane had minimal toilet, the slow food service, blocked bathroom access"
優點： "I like the crew very much , everything was great"
缺點： "I don't like that the crew members have a hard time with speaking English"
優點： "price point"
缺點： "They changed my flight hours before I was due to leave to another flight the arrived later then my connecting flight left. They offered to change the flight to one that would cause a 23 hour layover in Ghangzhou. They refused to pay for accommodation or even upgrade me for the inconvenience. The customer service representatives were rude and not helpful. I ended up having to get a refund. I flew with Korean Airlines and had a great experience. I'll never consider using them again."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"