每天清潔，並在 台北市飛往 泉州的機艙內安裝HEPA高效濾網
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "A380 plane so it was quiet and comfortable"
缺點： "1. Great difficulty selecting seats ahead of time 2. In flight entertainment system limited and poorly organized 3. No power or usb connection 4. Food was not very good - even by airplane standard"
缺點： "Language skills of crew members could be improved. Dinner was ok. Entertainment was not individual by seat."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Cheap flight."
優點： "Easy ride"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
缺點： "I loved everything about this flight!"
優點： "Arrived safely"
缺點： "Food was horrible. Staff was so unfriendly. Seats were uncomfortable"
缺點： "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
缺點： "Our flight fr Mnl to China was delayed and missed out flight going to SFO. Have to stay ivernight didn’t get to the hotel untill 1am and flight is 10 am and the flight have a stop at a different China city and have to change plane again. Travel was so long and inconvenient."
優點： "The staff spoke English very well at ICN, which was a nice change compared to China, where I live and work. They listened and understood my concerns, especially about having little time between flights, not knowing what to do next, and needed their assistance with getting my luggage forwarded."
缺點： "Usually I love ICN airport. I was not aware there was another terminal, kilometres away by shuttle bus, that I needed to use between flights. If not for the extremely helpful information booth staff at station E, who arranged to have my luggage forwarded to my final definition, barely in time when the flights were purchased separately, I would have missed my flight trying to get my luggage then check it again, in addition to all the other steps. This time, I found the various steps in the procedure unpredictable. The signage is great but I didn't know what I was to do next."
優點： "Food was mainly excellent, except one time the bread, and a piece of meat in the cold salad, were a little stale. Entertainment was mainly excellent, except the game choices were limited and the movies were edited."
缺點： "1. Uncomfortable boarding at JFK: Had to go out in the cold to ride a BUS to the airplane: Why can't they use a BRIDGE like everyone else? Since our first leg was from, and our lest leg was to, very warm places, we were not prepared for the sub-freezing conditions. 2. Horrible flight delay: JFK to CAN: Cancellation of flight CZ600, 12/31/17, followed by TEN-hour delay leaving JFK, was beyond traumatic. Airplane had to be fixed, but it should not have taken that long to find a solution. Passenger care was horrible: Initially we sat on the tarmac for 4 hours, then transferred to a waiting station with almost no heat and no access to rest rooms or food."
缺點： "my baggage didnt arrive with me"
優點： "Good flight overall!"
缺點： "My checked in luggage did not arrive at my final destination airport!"
優點： "The staff was wonderful and very friendly."
缺點： "My seat screen wasnt working, it would freeze every time I tried to change to something else."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "The flights Ending!"
缺點： "First and Business not VIP immigration or luggage!?! Multiple crying babies with toddlers running the isles all night with no parental control or Flight attendant(s) intervention, even after being asked by multiple passengers. Woooh... movie/IFE selection drastically cut back! why? Food, worst in 7yrs. Guangzhou layover, lounge(s) not prepared, minimal pre packaged snacks no hot food, showers not working or rather not cleaned from night before would take "hours" for them to be cleaned and available. Will probably be last flight with Southern China, has dropped considerably and is no longer a "worthy" airline."
缺點： "The movies weren't working. They served one glass of wine. The stewardesses didn't seem to be interested in any issues."
缺點： "Only allow one piece luggage."
優點： "Great flight attendants, good food."
缺點： "Terrible leg room. I'm only 6'1" and it was a squeeze."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Good food, good entertainment tv."
缺點： "If the chairs at the back of the airplane had foot restit would have been a perfect flight"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "I was especially impressed by their punctuality especially given that most flights out of China are delayed."
缺點： "The food was not very good. The dessert tasted artificial but I suppose for airplane food it could have been worse."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "The plane eventually did arrive"
缺點： "The plane was two hours late so we arrived at 2:30 am"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "They got me to my destination safely."
缺點： "First flight was delayed three hours without explanation or information (just had to sit there and wait for them to call us the whole time). Second flight was delayed about an hour. Crew on second flight was not friendly."
缺點： "Delayed flight from LA & my baggages left in Guangzou! I need to go back again to manila airport to pick up the baggages."
缺點： "My luggage was missing in 3 days"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Room and comfort were a bit above average for coach. Crew was pleasant, food was good, lots of entertainment choices, flights were punctual. Guangzhou airport is modern and has amenities EXCEPT western periodicals."
缺點： "Something to be aware of: It's the People's Republic of China. They tell you this in the announcements. You're not supposed to use your cell phone at all in flight, even in airplane mode. Some government inspectors went through my checked suitcase and removed a lithium power pack and left me a note."
優點： "The crew was very pleasant and the plane was very clean."
缺點： "The handset to control the TV and movie entertainment was very difficult to control. My wife's hands had stopped working at one point."
優點： "The flight attendants were tentative and supportive of our needs"
缺點： "The flight was delayed for 3 hours due to mechanical issues, and I had to miss my next flight. Terrible!"
優點： "I was sitting like a zombie for the flight because the entertainment system on my seat was not turning on. The crew said there is no alternative seat, and could not fix it either. The international terminal at Wuhan was interesting experience as well. There were no clear directions to walk from the domestic terminal to international. The airport crew was prompting where to go"
缺點： "Had to pay for free baggage... Food sucked. No entertainment. No english spoken, Late arrival late departuire. Usual sucky chinese airline experience."
優點： "new plane"
缺點： "plane departure delayed over 1 hr plane had minimal toilet, the slow food service, blocked bathroom access"
優點： "new planes"
缺點： "my return trip, the whole center ailse had no entertainmrnt center facilities... even overhead lights. steeardess, did not allow smartphone even in airplane mode"
優點： "Good bang for the buck which makes all the average food, seat, legroom etc bearable."
缺點： "Delayed an hour, never listed/updated on the boards at airport."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
缺點： "My flight had a 16 hour layover in Dalian and it didn't say anywhere before hand that Dalian airport closes at night. I had to sleep outside of the airport."
優點： "Fast check in Courtesy of staff Helpfulness of staff"
缺點： "Long walks through terminals ."
缺點： "Food is terrible and not enough. Meal time is way too long in between. Crew is not friendly."
優點： "Flight was not bad. Service was okay, snacks with bread."
缺點： "No announcement in english was given."
優點： "a very organized boarding and comfortable seats"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Flight was delayed, but well handled."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "I am stranded in Bangkok because the Flight you put me on violated China visa requirements. And I CANNOT get a hold of ANYONE to resolve issue."
缺點： "Very limited English speaking programs/movies"
優點： "Seats were fairly comfortable, and food was tasty, although very small portions, and no fresh fruit or salad"
缺點： "Almost a mission impossible to reserve your seats in advance - felt like I was back in the 90s. Unnaceptable in our digital age. Old movies in “new releases” entertainment section"
優點： "Good price"
缺點： "2 stops in china"
優點： "Like the extra legroom seated in an exit row."
缺點： "It was all good"
優點： "Very comfortable flight. Crew was more engaged."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "My name on tickets was not exactly as in my passport, but they let me go with a paper signed up fast, should be it!"
缺點： "Food, entertainment."
優點： "Bathrooms were clean"
缺點： "Seats were uncomfortable. Seats did not have individual tv screens. There was no variety in the meals provided during the flight."
缺點： "The airport staff had my mother standing for a bus ride when she was supposed to be in a wheel chair. Was not happy about that. Can’t blame the airline for that."
優點： "Clean airplane friendly staff. Flight delayed for weather in China. Still made connecting flight."
缺點： "Three gate changes not a lot of notification."
優點： "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
缺點： "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."
優點： "The crew members were extremely helpful and accommodating."
缺點： "There was no hand soap in any of the bathrooms.That means no one on the plane, including the crew members, could wash their hands for the duration of the 14-hour flight. Disgusting! I sked one of the crew members to refill the soap, but it appears that they had none."
缺點： "The seats were terribly uncomfortable and once reclined did not un-recline by themselves. There were no basinettes for the baby. And there was no power supply, USB or wifi for working."
優點： "Good service"
缺點： "There was no soap in the restroom the whole flight."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Professional and quick boarding"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Boarding was great, flights on time. Movie selection okay. Crew okay but not the friendliest."
缺點： "CANNOT USE MOBILE PHONE EVEN IN AIRPLANE MODE TO LISTEN TO MUSIC OR WATCH OFFLINE CONTENT. Silliest, most outdated rules I ever encountered on a flight. Not keeping up with the times, overly bureaucratic."
優點： "Pro tip: sleep the whole flight I’d recommend the window seat just so you can lean your pillow against it to sleep on, it’s pretty comfortable. Just take small sips of water throughout the flight to keep yourself hydrated but not too much that you have to pee often. The crew was nice and there was a good selection of games and movies if you couldn’t sleep."
缺點： "Took an hour longer for the plane to take off. Please love yourself and bring your own earbuds. The ones that they supply are literally useless, it’s impossible to hear anything clearly on them. The fish and rice,,,,,,is not poppin."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "The Airbus plane & the crew"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "Because of flight delays a connecting flight left me behind, making this a 36-hour trip. Nothing can compensate for the agony that caused."
優點： "I was forced to book a $200 hotel room because your company would not pay for me a room to stay in because I had almost a 12 hour layover at night.so I will be adding that to the lawsuit as well."
缺點： "so I will be adding that to the lawsuit as well."
缺點： "the flight was delayed and when we had a layover, it was really rush. there was no entertainment."
缺點： "Entertainment is limited. Bring your own movies"
優點： "I liked when we landed and it was finally over."
缺點： "It was freezing cold. Everybody on the plane looked like a National Geographic episode on Antarctica. There was no way to shut the air off and it was blasting cold air down my neck for like 16 hours. The thin blanket they give you is pretty much a joke for how cold they keep it in the airplane. All who were not prepared for such conditions were cryogenically frozen upon arrival. Thanks China Eastern!"
優點： "I like most non american flights. Everyone is nicer and accommodating"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Did not like much. The crew was not the friendlyess. There was a crying baby and a loud women sitting directly behind our seats. The crew did not seem to know how to handle the lady or the crying of the baby. The annoying sound made for an the most uncomfortable flight ever. The crew did nothing accommendate us for the noise. A better seat up front, headphones or something should have been offered with out request! Even an apology for the out of control environment! Me and my mate will never take China eastern ever again! And will advise others to do the same. There were plenty of seats available to be moved too... The food was the only decent thing on the plan. The bathrooms where a mess and again the crew was horrible except maybe one, but that doesn't make up for the other 5 or so members who where suppose to be helping out."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Small space in economy"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
優點： "There was no one in the seat beside me so I had a bit more space to stretch out and sleep."
缺點： "The crew was very active, almost aggressively, cleaning up and coming up and down the aisles alot which kept waking me up."
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
缺點： "無個人電視 一部分旅客忘記送餐後咖啡和茶"
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