- 想找便宜機票？25%搜尋此航線的用戶找到NT$ 8,631或更低的單程機票，以及NT$ 18,208或更低的來回機票。
優點： "Typical JAL, nearly everything was fantastic."
缺點： "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
優點： "Food, service,"
缺點： "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
缺點： "Air on the plane was stuffy"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "服務 電影 雪糕"
優點： "Good space between seats. Cleanest of the restroom. Nice crew service"
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "Best customer service"
優點： "Service was exquisite."
缺點： "No complaints."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "Excellent entertainment and the crews attention made me fell welcomed."
優點： "Customer service was really good"
缺點： "The food always makes it hard to eat anything the next day."
優點： "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
缺點： "Too long and no rest."
優點： "The crew Service"
優點： "Each seat had their own screens, and there was a small footrest available for each seat."
缺點： "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
優點： "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
缺點： "The horrible JET LAG I have now lol."
優點： "Everyone is polite, helpful, and the flight was quite pleasant."
缺點： "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
優點： "Great service! Also, the food and beer that came with my flight was awesome."
優點： "Friendly crew members and prompt service."
缺點： "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
優點： "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
優點： "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
優點： "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
優點： "The airplane and all"
缺點： "A little bit in the sakura lounge"
優點： "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
缺點： "Seats are too small for tall travelers."
優點： "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
缺點： "Requested Vegetarian Meals. Didn't get them"
優點： "JAL used to be a premium airline like Korean Air"
缺點： "Now JAL is like American Air, just stuffing a greyhound full of souls."
優點： "The crew were all exceptionally pleasant, helpful."
缺點： "I didn't care at all for the food."
優點： "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
缺點： "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
優點： "Flight attendants and ticket agents were very nice and helpful."
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
缺點： "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
優點： "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
優點： "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
缺點： "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
優點： "very friendly and very helpful from checkin in to departing"
缺點： "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
優點： "The excellent service and courteous staff."
缺點： "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
優點： "The main entree was excellent."
優點： "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
缺點： "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
優點： "The Japanese flight attentants were excellent. Entertainment was excellent"
缺點： "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
優點： "Best and consistent service."
優點： "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
優點： "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
缺點： "There was nothing I didn't like about this airlines."
優點： "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
優點： "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
缺點： "Could not enjoy the music and NHK news on the plane."
優點： "Amazing service"
優點： "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
優點： "Customer service was awesome and the food was good"
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
優點： "Comfort as usual"
缺點： "No idea"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "Crew was amazing and very comfortable seat"
缺點： "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
優點： "Crew was amazing"
缺點： "The boarding"
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Outstanding service as always - ANA rocks!"
缺點： "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
優點： "Crew - excellent service orientation"
缺點： "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
缺點： "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
優點： "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
缺點： "Movies and musics more variables from all over the world."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
優點： "Friendly attentive staff."
缺點： "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "Crew tried to be friendly"
缺點： "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
優點： "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
缺點： "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Comfortable seat space and food is great"
缺點： "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
缺點： "Same as above"
優點： "Excellent service."
優點： "Staff were amazing."
缺點： "Nothing great experience!"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "Nice 777 plane, good snack"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "Easy checking process. Friendly staff"
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
缺點： "Flight attendant didn't mention so well about drink service."
優點： "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
優點： "Service and food were great."
缺點： "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "Nice short flight. Houston is easy to navigate. Staff were friendly."
缺點： "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
優點： "The crew was nice."
優點： "Shortest duration"
優點： "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
優點： "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
優點： "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
優點： "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
優點： "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
缺點： "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "3 hours delay for a flight of 1 h 45 min"
優點： "Wheelchair assistance..very dignified"
缺點： "There was a mixup for special meal that i ordered...wrong marking of seat number,even after having a prepaid confimed seat"
優點： "The luggage space was good."
優點： "Standard of the flight was good"
缺點： "Cabin personal was unengaged rude and everything than helpful"
優點： "They serve Baileys. I had a treble and then slept for 8 hours."
缺點： "I was served by the sassiest member of cabin crew. I think he thinks he’s doing us a favour by giving us such luxuries as water and food"
缺點： "flight delayed as always"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "delayed as usual"
優點： "Crew was amazing and diligent !"
缺點： "Food could have been better with some more options available onboard!"
缺點： "Not much"
優點： "Yup all gud"
缺點： "All gud"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Crew was polite. Clean cabin."
缺點： "Electronic entertainment system appears a bit old. Lacks USB sockets."
優點： "Food was good, service quick and efficient"
缺點： "Inconsiderate people in front reclining seats. Meant already cramped conditions in economy were made worse!"
優點： "A perfect landing/touchdown into Auckland. Great pilot"
缺點： "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
優點： "The crew was friendly and effective. The flight was on time. The seat was comfortable in economy"
缺點： "Food was average. I wish the snacks could incorporate some Hong Kong specialities."
優點： "Cleanliness and no disruptions"
缺點： "The crew were slow to clear the food trays"
優點： "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
缺點： "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
優點： "早餐是粥 很棒"
缺點： "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
優點： "We got to our destination"
缺點： "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
優點： "Not much to like particularly for this flight."
缺點： "The crew was a bit rough."
優點： "The service from start to finish was superb. The flight to Hong Kong had the on board attendants at full service the whole journey. Blankets and pillows were supplied as standard and plenty of complimentary food. There was a genuine sense that the on board attendants wanted you to be as comfortable as possible."
缺點： "I can't think of anything really. Perhaps the seats could have slightly more leg room but hey. What can you expect from economy."
優點： "I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!"
缺點： "None in particular"
優點： "Fantastic flight"
缺點： "All good"
缺點： "To cold, no sleep,lake of oxygen,bag very dirty"
優點： "Left on time arrived early. Staff excellent."
缺點： "Flight delay."
缺點： "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
優點： "The crew is excellent. Travelling with baby and they take care of us attentively"
缺點： "Delayed 30min in the end."
優點： "All components of the trip were UpTo the expectations"
缺點： "No in-flight WiFi was disappointing."
優點： "that is great flight. I'm very with fight"
缺點： "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."
優點： "super comfortable seats, complete amenities (pillows, blankets, TV and a plug to charge your devices). flights are also on time and the food is great! I've been flying through budget airlines until now; although I flew economy with Cathay, the flight experience felt very premium."
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
優點： "The crew was very friendly for a change"
缺點： "When an aerobridge is used, boarding should be sequential to avoid pile ups. First the last rows should be boarded, and then the start rows"
缺點： "A white hair found inside the main course. The crew return it back to you."
優點： "Good food and service."
缺點： "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
優點： "I liked how generous they were with food and drinks"
缺點： "Free WiFi could have made the flight a lot better"
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
缺點： "Nothing. Flight was amazing"
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "The plane ✈️ itself the attendants . The entertainment on board. Really great"
缺點： "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
優點： "The crew was professional & friendly"
缺點： "Food was terrible honestly, entertainment system didn't work on 1st flight."
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
優點： "The crews were pretty great!"
缺點： "The regulating of the temperature."
優點： "Everything works and quick to get to destination."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "very nice crew"
缺點： "my bagfage was lost"
優點： "very nice crew"
缺點： "my baggage was lost"
缺點： "Travelled business class and was ace experience"
缺點： "Flight got delayed 30 minutes"
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
優點： "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
缺點： "They left my bag off the plane. Ridiculous."
優點： "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "Crew was fantastic."
缺點： "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
缺點： "We were told they were holding our flight, we ran 3 terminals and they’d already left."
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
優點： "KLM staff is great"
缺點： "Flight cancelled"
優點： "I love the food"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Larger meals."
缺點： "The flight was cancelled and had to be rerouted on United Airlines."
優點： "The crew were amazing and the flight was very smooth."
缺點： "Keep up the good work"
優點： "The crew!!"
優點： "The service"
缺點： "The food."
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
缺點： "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
缺點： "Not enough leg room"
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
缺點： "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
缺點： "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
缺點： "Nothing special"
優點： "Face recognition was amazing"
缺點： "Too hot on plane"
優點： "Comfortable and well laid out seat area"
缺點： "Food was a little substandard for business class"
優點： "Good flight, arriving well on time."
優點： "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
缺點： "Nothing to say"
優點： "Easy to board and easy flight."
缺點： "Boarding was confusing and disorganized"
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "I booked business, so not too bad."
缺點： "I don't know why United doesn't take the 8 hr flight to Honolulu as serious as they do international flights. The business class was like being in Priorty seats with food and reclining. I was in the middle seat of 4 seats. still a crowed feeling. I would not waste my money on business on that flight"
優點： "Great crew, comfortable plane"
缺點： "Sits not suitable for long distance travel"
缺點： "Plane was delayed for 5 hrs"
優點： "Food was good but had to purchase on an 11 hour flight."
缺點： "Delays.... The crew didn't know our gate was changed until we told him. Some of the crew were very rude."
優點： "I loved the flight, the service, and the whole experience."
缺點： "Nothing to dislike. That's the best part."
缺點： "I tryed to call and send messages to chande the date of flight, but I didn't get any answers from agent. ANA Japan said they cannot handle the changing flight. So I haven't got a return ticket rescheduled. Please advice me how to get new ticket back to Hawaii date of 9/12 or 13 ASAP."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "I had the distinct pleasure of flying in an aisle seat in the back of the plane with an empty middle seat. I quickly and effectively commandeered the middle screen (for flight information) and underseat storage to provide extra leg room in front of me. The flight attendants on my side of the plane were all friendly and wonderful."
缺點： "The entertainment lacked a little... entertainment. There was a simingly limited selection of films and those available were mostly, to be frank, terrible. The food, not terrible, was simply par for an airline. There was also a rather heated discussion between a flight attendant and a passenger on the opposite side of the plane from me."
優點： "Arriving alive"
缺點： "Comfort, accessible media, cost"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The food being offer was good"
缺點： "The experience as a whole was rather disappointing"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Food and entertainment is an additional cost.. Seats are too cramped."
優點： "I liked the variety of movies offered."
缺點： "On the trip going to Venice, I was unaware to download the United App to watch movies on board, so there was 5 hours of nothing. Wish I had known earlier."
缺點： "Over 3-hour delay. Various text messages including one that indicated the flight was leaving 5 minutes earlier; then it was delayed again!"
優點： "The crew was good. Direct with instructions and efficient."
缺點： "On a 5+ hour flight, I should not have to pay extra for the little TV, when other carriers are offering this in-flight entertainment for free. Nickel and dime-ing customers does not bring loyalty. I'll be returning to flying almost exclusively on Delta."
優點： "That I made it home and had an open seat next to me"
缺點： "Service was unfriendly. Didn't have headphones, didn't have pillows. Seat was not much leg room. Plane had a hard landing with screeching tires, like a car that's spinning out of control. The passenger nearest me said that's the last time she's ever flying United, that she'll stick to Jawaiian from now on. I mirror her sentiments"
優點： "We had economy plus seats, so I could still feel my legs and didn't have a near panic occurrence. Good news! The dents in my husband's knees from the previous flight are gone! A/C worked great."
缺點： "United flight attendants could use a good Dale Carnegie course. The attendants on our flight exuded "GO AWAY!" Our row mate (aisle) had a broken seat that she paid extra $$ for & she asked to be seated elsewhere. Attendant said there are no more seats. There was at least one seat in first-class; we could see it. She also asked for more pretzels......2 1/2 hours into the flight...the attendant said I gave them out already. One pack of pretzels? I wasn't offered any pretzels at all. And the movie choices....what?!?!?!?! I can't even begin to describe the disappointment that your "selection" of movies caused. This isn't a hop to Hawaii. It's long haul. Oh. And my feelings are still a little hurt I at being subjected to the SMELL of baking chocolate chip cookies that were being served in 1st class. Really? Superman vs Batman, Captain America, Barbershop II, Jungle Book, etc., AND having to smell cookies I can't have? It's just too much to take in on a 5 hour flight."
缺點： "my seat had some trouble then my TV didnt work at all i asked the flight attended for some help she said oh yea that doesn't work then walked away ..5 1/2 hr flight i will not flight this airline again"
優點： "I liked the flight because it was smooth with little to no turbulence."
缺點： "I didn't like the fact that this was my first flight in years and I had questions about certain things that no one was available to answer."
缺點： "How rude the women airline attendants are /the extreme lack of leg room"
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
缺點： "90 minute delay!!!"
優點： "Flight time was quick. It's nice when the pilots are able to take substantial time off the scheduled flight time, width they were able to this time."
缺點： "Not a fan of the seats. Someone needs to come up with a way to build seats with lumbar support."
優點： "I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers."
缺點： "The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again."
優點： "Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water."
缺點： "Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery."
優點： "I had no issues during my flight. Overall, the trip from Tamuning to Honolulu was quite enjoyable."
優點： "Had ways to stay entertained onboard"
缺點： "Hard to get comfortable"
優點： "The staff was very nice and friendy."
缺點： "There was in-air entertainment; however, you needed the United app or to rent one of their tablets. The problem is that they didn't tell us until we were on board. I needed the app on my tablet to access the WiFi but couldn't get the app without WiFi."
優點： "Flight crew"
缺點： "I couldn't believe that this long flight had NOTHING in the form of entertainment. No wifi to watch on your own device and no inflight entertainment. I was stuck in the middle of 2 people with a baby with nothing to pass the hours. Unbelievable!!!"
缺點： "4 hr delayed departure. fine... better safe than sorry when there's a mechanical problem. BUT-- there was no compensation.. no free drinks, no free food worse: the flight left after lunch but there was only breakfast food (since it had been a morning flight). and THEY RAN OUT OF FOOD FOR SALE. despite the 4 hour delay. we were starving. then... we FINALLY arrive... and wait another full HOUR for the gate to be opened. because it had "timed out" (because we were so late?) and apparently, they have to call someone in from who knows where to unlock the gate... it took an hour! we basically lost a full day of our Hawaiian vacation"
缺點： "There's very little room between sest rows."
優點： "All the service"
優點： "Crew was friendly"
缺點： "My husband, myself and 11 year old son were seated separately. We requested seats together. I was told by the desk staff that there were younger children also seated away from their parents. Once in board, I observed several families with adults seated together and children older than 11 seated together. Priority should have been given to younger children to sit with at least one parent. I was uncomfortable with my minor aged child was seated with strangers for a 5 hour flight. In flight online entertainment didn't work initially."
缺點： "Very rude lady working at United desk at LAX. I am a veteran and I have very bad anxiety and PTSD and my wife (who is active duty) were split up for the flight so we had asked to be seated next to one another since we had picked our seats online prior to flying. The lady was very rude rolling her eyes saying that there was nothing she could do for us besides us asking people to possibly switch seats even though my spouse had the United app open and showed two seats to upgrade too and she didn't even ask if we wanted to upgrade to be next to each other. At this point I had to take my anxiety medication and as we were taking off one of the flight attendants said we could ask about upgrading but yet the lady at the desk said nothing."
優點： "service was superb. Our stewardesses were great"
缺點： "The meal was horrible. Never a good idea to serve a breaded dish if the dish will end up soaking the steam and be soggy by the time the passenger gets it. Bread was too hard for the plastic ware to be able to cut through it. Entertainment system was down too."
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
優點： "The plane was nice."
缺點： "Over 1 hour late. We sat on the plane after boarding all that time. Late for things that should have been done before boarding ( fueling and more food). The movie and TV shows froze and skipped, so we're hard to follow."
優點： "I had two seats to myself because it was a small flight. I was able to sleep most of the flight"
優點： "Outlets at all the seats."
缺點： "There was no entertainment at all, which would be fine if they tell people ahead of time. This is a long flight if you don't come prepared."
優點： "Our attendant Andrea M was a breath of fresh air. Always smiling and attentive to our needs . She was great! Ah, if only all UAL and other US airlines flight attendants were like her. Kudos to her!!!"
缺點： "Spent $13 for Internet but it didn't even work"
優點： "The Economy Section Flight crew on the LA to Honolulu 2/18/16 flight lived up to UA's advertised flight service Good job - you made a frequent flier want to return to another UA flight soon."
缺點： "I have no complain."
缺點： "Old planes, blanket with hair, no complimentary meals"