搜尋台北 飛往杜塞道夫便宜機票

優點： "Excellent service from the cabin crew."
缺點： "The Japanese (Washoku) breakfast was not as good as I expected."

缺點： "Five delays and three gate changes are not cool"

優點： "There was a lot of leg room and updated features. Also the candy they gave out was good."
缺點： "The food was not to my liking,"

優點： "Crew was very friendly and the service was reasonably good."
缺點： "Seats were not very comfortable."

優點： "Crew was awesome, super attentive and friendly."
缺點： "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"

優點： "ANA is nothing but amazing. Great customer service and pleasant ambiance."

優點： "The crew was excellent & seats were comfortable"
缺點： "Better boarding procedures. JAL is better."

優點： "Their friendliness And care for the passengers"
缺點： "i can not think of anything."

優點： "empty flight, foods tasted good."
缺點： "The seat was uncomfortable. Entertainment choices were limited."

優點： "Nothing."
缺點： "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."

優點： "Outstanding service as always - ANA rocks!"
缺點： "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."

優點： "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"

優點： "The flight was relaxing and the layover in Tokyo was brief and comfortable."

優點： "Crew were very hospitable"

優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."

缺點： "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."

優點： "Zero"
缺點： "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."

優點： "Crew is awesome and nice"
缺點： "The seat was extremely uncomfortable."

缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"

優點： "Flight was ok"
缺點： "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"

優點： "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."

優點： "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
缺點： "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"

優點： "The crew is so friendly, planes are nice and pretty good movie selection. They are nicely organized too. All of the American airline companies should learn from them!"
缺點： "Food for vegetarians is not very good. But they certainly feed you a lot."

優點： "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
缺點： "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"

優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."

優點： "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
缺點： "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"

優點： "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
缺點： "nothing!!"

優點： "The staff is very nice."
缺點： "The exonomy seats."

優點： "Good food and cabin service. Accommodating in connecting flight arrangements."
缺點： "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."

優點： "Meals are excellent at Nippon, stewardesses so helpful and charming."

優點： "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."

優點： "In-flight service, in-flight entertainment, environment temperature"
缺點： "Nothing"

優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "Nothing"

優點： "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"

缺點： "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"

優點： "The service, our seats, overall comfort and cleanliness of the plane."

優點： "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
缺點： "Nothing really."

優點： "Service"
缺點： "Ordered Fruit Meal. It did not have a variety."

優點： "The service and the seats"

優點： "Everything"
缺點： "N/a"

優點： "The crew was very friendly and attentive. The food was generous and very good"
缺點： "There really wasn't anything I didn't like"

優點： "Great customer service and very kind staff!"

優點： "Great flight"
缺點： "Food"

優點： "Great service, excellent and curteous. Clean cabin"
缺點： "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"

優點： "Attendants are helpful and polite. There is actually leg room in economy section. And they were on time on all 4 legs we flew with them."

優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."

優點： "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."

缺點： "It was very warm on the plane."

優點： "flight attendant in business not as nice as sfo to narita"

優點： "Check in was okay."
缺點： "We thought that the food was not up to Emirates standard as we have previously flown with them before. Disappointing really."

優點： "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
缺點： "Keep the good work."

優點： "Friendly quality staff, good aircraft."

優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "加強空服員訓練"

缺點： "Food on the menu was not available. Some of us did not get lunch and were being offered bread. Some flight attendants were impatient with pax and unwilling to help especially with regards to Wifi on board , others were impolite"

優點： "I am looking for something good put didn’t find Sorry"
缺點： "The departure time should be on time Our flight was delayed more than one hour"

優點： "the food is amazing"
缺點： "The crew"

缺點： "Services of crew very poor specially onboard services in business class"

優點： "Great customer service, great and always smiling crew, wonderful flight"
缺點： "the food options need to be more. an option with steamed rice should always be available"

優點： "Live sport TV, on board wifi"
缺點： "More livesport TVs and browsing data."

缺點： "Food worse quality than before. No snacks as well"

優點： "Emirates is always amazing"
缺點： "Business Class, lol."

優點： "Good crew, comfy seats and good food and entertaning"
缺點： "The boarding was terrible -lots of pushing and shoving"

缺點： "座位的電視壞了，網路連現還是系統問題。空服員幫我們安排第二個位置，躺椅後躺無法固定，無法後仰"

優點： "The Cabin Crew is pleasant when you are boarding the plane"
缺點： "If you sit towards the back of the plane, you risk not being served at all due to the short flight. If you are served, you get 10 minutes to eat before they have to pick up the trays."

缺點： "Bigger entertainment screens compared to previous Emirates flight from Manchester"

優點： "Food and attentive of the crew."
缺點： "The boarding took a very long trip on the bus from gate to the aircraft. The entertainment system need maintenance. Screen and head set socket are poor quality."

優點： "The crew were very hard working and did a great job."

優點： "cheuk in 快！吾使等太耐！"
缺點： "還有大半小時先着陸，已收毛毯，趕收工的感覺！"

優點： "很好！舒適！"
缺點： "沒有"

優點： "飛機起降超讚"

優點： "飛機座位舒適，服務員親切友善"
缺點： "沒有"

優點： "Excellent service"

優點： "Good range of movies"
缺點： "Poor service by busy tired crew, no water offered. Food dry, old, not good taste. Had food poisoning"

缺點： "整體服務算還可以，但是有漸漸下滑的狀況"

優點： "Interior of plane was very comfortable and entertainment options were excellent."
缺點： "Slow to serve food and drink. We had to wait 2 hours before being offered anything."

優點： "Outstanding and very helpful service"
缺點： "N/a"

優點： "最後一排"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"

優點： "組員微笑送餐"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"

優點： "Crew service, and service at Emirates lounge in Dubai, were outstanding"

優點： "The crew"
缺點： "The chicken option dish was overdone."

優點： "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
缺點： "Screaming kids for whole 14 hours!"

缺點： "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"

缺點： "The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive."

優點： "Business class setup Bar Staff"
缺點： "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."

優點： "The in flight crew was friendly and helpful."
缺點： "The seat I have 41A is quite awkward, especially when 41B was a plus size person. The slanting profile of the wall also made it quite claustrophobic. But overall endurance."

優點： "Nothing"
缺點： "Still flying . I lost my first hotel night what to doooo"

優點： "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"

優點： "Everything was good especially the spacious seats and food"

優點： "Breakfast and lunch were both tasty"
缺點： "Had to wait an hour for our bags at BHX"

優點： "Space"
缺點： "Breakfast could have been a bit better"

優點： "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
缺點： "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."

優點： "Good everything"
缺點： "Nothing"

優點： "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
缺點： "Movie channels and music could be easier to use"

優點： "To be honest I liked everything with this flight"
缺點： "I didn't get upgraded to business or first class ;) Maybe next time though"

優點： "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
缺點： "The delay in boarding! It’s hard work when traveling with a toddler."

優點： "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
缺點： "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."

優點： "Almost everything !"
缺點： "Had to go and find a steward at one point to find out where my coffee had gone to."

優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."

優點： "在各方面都能體驗賓至如歸嘅感覺"
缺點： "航班既時間"

缺點： "Vegetarian food. 30% of people are vegetarian"

缺點： "I would definitely have vegetarian food. 30% of population is vegetarian"

缺點： "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."

缺點： "Seat legroom"

優點： "Fligh on time."
缺點： "The food on board."

優點： "The flight and crew were excellent. Turkish Airlines business is always good."
缺點： "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

優點： "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
缺點： "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"

缺點： "Foot rests in economy - better ventilation options airflow"

缺點： "Very hot"

優點： "check in..Gatwick S."
缺點： "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."

優點： "The food and the entertainment"
缺點： "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

優點： "Everything was on time . Ground staff +crew members their know there work better then any other airlines"

優點： "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
缺點： "There was nothing really to dislike here."

優點： "Good crew. Clean"
缺點： "A little late"

優點： "Food as per.always was.great and choice of entertainment also good."
缺點： "Bording was delayed because of inbound flight delays."

優點： "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
缺點： "Business class gets only one small lavatory."

優點： "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."

優點： "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."

優點： "The service onboard the flight was good as usual. Nice and attentive crew, and tasty food as well."
缺點： "Boarding took too long. The ground crew had all the passengers line up in front of the gate, and wait for about 30 minutes before we were allowed to board. No explanations were given for the delay. The entertainment service needs updating. There didn't seem to be a lot of new movies from the last time time I flew the airline over two months ago."

缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"

缺點： "The head phones are terrible."

優點： "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
缺點： "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"

優點： "the seats were more roomier than the flight to istanbul."
缺點： "One of the other passengers was being difficult and irritating on the flight."

優點： "Boarding and arrival was on time."
缺點： "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."

優點： "Entertainment options good"

優點： "Old fashion service very attentive crew and plane very clean and comfortable"
缺點： "Very odd in boarding as business class seemed we should have been 1st"

優點： "Food"
缺點： "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"

優點： "Service and food"
缺點： "None"

優點： "Fantastic journey no problems at all thanks kayak....."

優點： "Inflight service was good."
缺點： "Seat was a little uncomfy"

優點： "The food was quite good"
缺點： "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."

缺點： "Air in the cabin to dry"

優點： "A lot of great movie options. Food was good."
缺點： "There no knee space. There no spaces between the seats. We were packed in like sardines. It was very uncomforable"

缺點： "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"

缺點： "The worst airline I have ever flown with, worst disruption management. No care for customers."

優點： "Excellent food excellent services"
缺點： "Not prompt and boarding wasn’t great .."

優點： "Food"
缺點： "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"

優點： "Generally better than other European airlines particularly BA and better priced"
缺點： "Work to do on consistency with crew"

優點： "Overall it was ok. I enjoyed the leg space."
缺點： "I suppose it's just a matter of different manners"

優點： "All is good"

優點： "Facilities are really nice"
缺點： "I only got one boarding pass at the check in."

缺點： "Flight was delayed by over two HOURS. When we got to Istanbul, our connecting flight to NY could not wait 15 MINUTES and instead left. We ended up spending 18 hours in Istanbul for the next flight. 1. The personnel at the transfer desk were rude and unhelpful when we asked questions. They seemed like they could not be bothered with our problems. 2. Turkish airlines did not even bother to help with accommodations, instead giving my wife and I a small bed to sleep in vs a hotel room. The only way to get a hotel room was to leave the airport, and we could not get Visas because we were American citizens. Turkish airlines was a very bad experience. Overall this was a poor experience, and I will not fly Turkish Airlines again. I will make sure my friends and family know that this is a poor airline with poor customer service."

優點： "Food was great."
缺點： "Long waits, poor communication, either too warm or too cold"

優點： "Food"
缺點： "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."

缺點： "Nothing"

優點： "Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight."
缺點： "Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally."

缺點： "I was in the middle seat next to a very big man. His belly and arm was spilling over to my seat. I could not even pull out my food tray from inside the arm rest. Had to eat with my food on my lap. Throughout the long flight his arm on my side and his elbow was hurting me."

優點： "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."

優點： "The crew"
缺點： "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian. My Screen was broken."

缺點： "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"

缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

缺點： "It's KLM. What else do you need to know."

優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

優點： "Usual faultless KLM experience"
缺點： "Nothing."

優點： "Everything works and quick to get to destination."

優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

優點： "very nice crew"
缺點： "my bagfage was lost"

優點： "very nice crew"
缺點： "my baggage was lost"

優點： "Just as I expected. And I made my last connection easily."

缺點： "Head support for 6 feet plus people on seats would be good"

優點： "The seat was a little uncomfortable but the crew were amazing."

缺點： "Flight cancelled"

優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"

缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

優點： "Lovely crew, very helpful"
缺點： "N/A"

優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"

缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"

缺點： "My suitcase didn't come with the airline."

優點： "Everything is alright"

優點： "Very friendly onboard personnel - I really had kind of homy feeling."

優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."

優點： "Comfortable and well laid out seat area"
缺點： "Food was a little substandard for business class"

優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"

優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
缺點： "Nothing"

優點： "Nothing"

優點： "The staff was very helpful and professional. Promp response to calling for attention."
缺點： "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

優點： "Flight crew; legroom even in cheap seats."
缺點： "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

優點： "Only thing we liked was the fact that we were able to get onto our flight at all..."
缺點： "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

優點： "Everything"
缺點： "Nothing"

缺點： "Dutch sub titels would be nice."

缺點： "I don’t like the limited choice of drinks on these short KLM flights."

優點： "Good efficient flight crew friendly and helpful"

優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"

優點： "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

優點： "quick and relaxed"

優點： "The included snacks and the seats."
缺點： "Nothing."

缺點： "suitcase didn't turn up, although connection was quite tight"

優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"

優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"

優點： "Flight was efficient enough and staff were friendly."
缺點： "It was delayed quite a bit and more on-time updates would have been appeciated."

優點： "Free wee cake."
缺點： "Nothing in particular."

優點： "Loads of leg room"
缺點： "Loved everything"

優點： "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
缺點： "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"