優點： "Leg room is ok, and on schedule, and it is Taiwan company, good. Next time I will fly it again"
缺點： "flight arrival is late by few minutes"
優點： "Only food for purchase on board."
優點： "It's cheap. During Chinese New Year rush, you can get a ticket from Taiwan to Japan for $7000 TWD. Much cheaper than major airlines."
缺點： "The food is terrible. Feed yourself at the airport restaurant before boarding."
缺點： "China Air was handling Tigerair boarding. I told them I tried to add checked in luggage 4 hours prior boarding as website indicates, but I could not. It is much cheaper to buy online than at the counter, but they said there is nothing the can do, and I paid full price. I understand Tigerair is budget airline, but they should obey my minimum rules, if their website was not working, I should not pay for it. Anyway that is the last was the first and would be the last time I am flying with them. I make sure my friends who fly frequently know about that too."
優點： "It's so cheap that you can even book a ticket 1 week ago."
缺點： "It delays a lot. Make your schedule flexible. It doesn't provide free water on the plane so prepare a bottle water before boarding."
優點： "On time flight, quick boarding process."
缺點： "More than double charge for purchasing checked bag at the airport. Very little legroom. No online check-in and must pay for seat selection. No mobile boarding pass. Very outdated airline."
優點： "This is a budget airline and they get you to where you going at good price"
缺點： "They pack you in all together even though there are open seats available and leave you there as if you've done something wrong"
缺點： "fraud on the baggge fee. Had already tried to pay on web sire, but tmdid not work. Then they charge more than twice the price at airport."
缺點： "No explaining delay before take off and after arrive"
優點： "I am grateful for small mercies. ... it was on time!"
缺點： "Not being fleeced / ripped off cheated out of money as I check in. The website purposely does not allow payment of bags just so they can get more at airport. ... Staff admitted it was regular complaints and they did not care... Not my sort of pleasurable flight.."
優點： "The ground staff service was really poor, the air-cond on-board was warm instead of cold, when arrived Singapore, the body sweaty."
缺點： "The pre-book luggage service and check-in ground staff service in Bangkok airport. It's really disappointed."
優點： "Professional and very accommodating crew"
缺點： "They had mosquitos entire flight, they could have sprayed bug spray or do something about it"
優點： "Just expect , what is expected from a low cost carrier."
優點： "I had very low expectations after reading some reviews for this airline. But I was pleasantly surprised. Staff in Bangkok was nice, paid for bags, everything went smoothly, and the plane was not dumpy at all."
缺點： "nothing, it was a short simple flight."
缺點： "The plane was COLD and no blankets to be found."
缺點： "Thai Lion delays all the times and they never try to compensate it with a bit of refreshments or anything. They took the passengers for granted"
缺點： "Thai Lion will rip you off on checked in luggage if you pay during checking in for your flight. I paid almost $300USD for one suitcase that weighed 15 kilos. When asked, they said I should have paid in advance. I expected to pay for checked in luggage, but $300 bucks is Ridiculous!!"
缺點： "The air conditioner on this flight does jot okay"
優點： "short flight"
缺點： "the landing"
缺點： "There was a large group that seemed like a class trio with over 20 children who were loud and rude the entire flight. Parents and flight attendants did not tell them to calm down or act more polite."
優點： "Price was great."
缺點： "Charges 300 Baht per kilogram after 7 kg. We ended up switching out all goods that had to be checked and just carried our backpacks on. Was a big hassle."
優點： "The plane didn’t crash and we made it to our destination"
缺點： "We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good."
優點： "Basic no frills airline. Good baggage allowance"
缺點： "Very poor website"
缺點： "There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!"
缺點： "Flight was delayed 20 minutes. Baggage claim delayed another 30 minutes. Made me miss my connecting flight. Then also made me pay. No accommodation on their part. Terrible business."
缺點： "Very little leg room, no complimentary water or snack."
優點： "The plane was new"
缺點： "Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed."
缺點： "No immigration documents were passed out on the flight from Singapore to BKK causing a bottleneck on arrival. Only one Thai Lion rep. processing entries and passing out docs. Very slow, jepordizing an onward connecting flight."
優點： "It was awesome, everything was great...."
缺點： "I was in line for the flight and they closed the gate without notifying me"
優點： "The flight was cheap."
缺點： "The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off."
優點： "Exit row seats .."
缺點： "No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11"
缺點： "There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water."
缺點： "Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg."
優點： "Brand new planes"
缺點： "Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact"
缺點： "The flight was a pretty good flight for budget"
優點： "Depart from Don mung airport on time"
優點： "Seats are comfortable. The crew was nice."
缺點： "They never check passengers, if the seatbelts are on."
優點： "1) seats 2) price 3) timing"
缺點： "1) food"
優點： "Just a normal service. You got what you pay. But Thai loin air better than others low airlines is free load baggage 15kg and free assigned seat"
優點： "Nice new aircraft"
缺點： "Took far too long to get off plane and what seemed like an eternity for bags to appear"
優點： "Crew was friendly and helpful"
缺點： "The overall floght was ok with the crew pretty helpful. However coming in to land the plane swayed sideaays seemingly to be off course but probably due to wind shear. Touching down was one of the hardest I ever experienced with all passengers in shock on the force it kanded"
優點： "Boarding process and crew are okay."
缺點： "Sat at exit row, great legroom but no reclining. Seat itself was not comfy."
優點： "The price was right and the aircraft are new B737s."
缺點： "The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale."
優點： "The low price"
缺點： "We didn't start boarding until the takeoff time."
優點： "This is want low cost should be. Do the basics right, brand new plane, on time and impeccable crew. That's all I wanted."
缺點： "Seat pitch a bit thight but it was expected. If you're tall I'd suggest the extra charge for emergency exit."
優點： "Crew did not do much"
缺點： "More service. Free water"
優點： "Relatively inexpensive and on time."
缺點： "Absolutely no customer support. No one to call or contact. In theory, they have a contact through Facebook but no one picks up. If you book through a major third party agency, you cannot log onto their system to make changes like add baggage. At the airport, they told me the only way to ask them is to come to the airport. How environmentally unfriendly and generally inconvenient. Especially in these days where such online services should be easy."
缺點： "Better customer service, very rude ground and in flight staff"
缺點： "Easy quick flight. Excellent boarding and flight also."
缺點： "The flight was delayed, AFTER WE BOARDED, for 2 hours. No attempt was made to provide food or s reasonable explanation."
優點： "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
優點： "Crew are polite"
缺點： "No more delayed"
優點： "Seat was good .. the flight was not full"
缺點： "Crew non smile."
優點： "Sue to delyaed flights by Thai airways, they didnt accomodate me even for another flight booked y them"
優點： "Smooth flight no food or entertainment and did not take any food for a short flight"
缺點： "Air Asia is grossly understaffed at Johor Bahru and rely on Self Check-in kiosks that few of the passengers understand. It’s chaos with horrendously long waits. The international waiting area post-security is tiny with zero dining options. Third world all the way, a distinct contrast to the city, which is great."
優點： "Flight attendants are well dressed and friendly"
缺點： "My friend and I bought Luang Prabang to Siem Reap tickets with a change in Bangkok. We had both printed our boarding passes and had only carryon bags. They wouldn’t check us in thru to Siem Reap when we were in Luang Prabang, so when we tried to go through transit in Bangkok, the Air Asia agents sent us back to enter Thailand. We had to go through passport control, go up to arrivals and wait in the huge, chaotic lines ( why does AA always have chaotic limes?) and check in again. We then had to go back through immigration and security inspections. Even the immigration and exit officials were questioning why we didn’t go in transit! Took us two hours and lots of extra walking. I only fly Air Asia when I have to, and always think they will have gotten better, but they never do."
缺點： "The ticket agent didn’t book us all the way through to Siem Reap."
優點： "The r at of all of our interactions in Cambodia have been delightful"
缺點： "The checking was rude confusing unpleasant. It’s as if they want d to humiliate us. Completely unnecessarily horrible."
優點： "They were nice to let me on when I was hurrying through security"
缺點： "Small seats"
優點： "No complementary foods, snacks or drinks offered. No problem since a short flight."
優點： "We arrived"
缺點： "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
優點： "Very delayed first segment. Fortunately the second segment was more delayed! No announcements about the delays."
缺點： "My knees were touching the seat ahead of me although the seat was upright. Any recline would have been unbearable & painful."
優點： "Price and smooth flight"
優點： "On time, comfortable and inexpensive. Terrific value"
缺點： "Just know that you have to preorder and pay for any drinks or meal."
優點： "The price"
缺點： "The cabin pressure and plane temperature was uncomfortable, plus the food options for sale were all so unhealthy. Its paid so there is no reason there shouldn't be healthier options."
缺點： "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
優點： "We paid extra for the quit zone seats and we ended up having having the row to ourselves. Unlike the other reviews I am seeing we were not charged an excess baggage fee and were over by five kilos. The seats were fairly comfortable but again we had the whole row to ourselves."
缺點： "No food or drink offered at all. Not even water...."
優點： "Crew was okay"
缺點： "the plane was dirty and hot and arrived at airport late"
優點： "New planes. Efficient boarding process"
缺點： "We checked only 1 standard bag per persona and had to pay $72USD per bag at check in!!! And everything else cost money as well -- even water in the plane. And a person over 6' should buy extra leg room as the seats are cramped."
優點： "plane was clean"
缺點： "Crew did not communicate anything about unexpected wait times. Flight was hot and uncomfortable"
缺點： "They did not tell me to select a checked bag beforehand and charged an excessive amount for one piece of checked luggage."
優點： "Quick boarding, on time, professional staff. Can get cheap food ahead of time, but only recommended if you won't have time to eat otherwise because the food isn't great."
缺點： "No individual seat entertainment, less legroom than other carriers"
優點： "Flight was on time."
缺點： "I was charged more than $100 for 1 check in bag, 15 kg for international flight from Cambodia to Thailand. If my bag were over 15 kg but less than 20 kg then price would be 50-60% higher. I did not even ask how much I would pay if my single check in bag were over 20 kg. Obviously, if you have any check in bag you pay at least a double price for your flight. Leg space is designed for slim and trim Asians, all others who don't fit this description have problems."
缺點： "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
缺點： "Cramped space and extra charges for checked luggage."
優點： "The crew was efficient for getting everyone settle and take off in no time!"
缺點： "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
優點： "On time departure and arrival. Comfortable flight."
缺點： "The website is not so user-friendly with a lot of bugs. I have tried to book an extra luggage via the website but it was impossible. But at the airport i have paid the extra luggage easily (18$ for 20kg) Siem Riep to Bangkok."
優點： "Great little airport in siem reap and a nice quick flight to Bangkok."
優點： "Fairly comfortable seats and enough room for an airline that isn't too pricey. I received food even on my short flights."
優點： "Wish the on-board staff were also on American and European carriers"
缺點： "They charged me some $35 for one suitcase, i.e. double fee b/c I did not check it in via Internet! They do not realize that in certain countries Internet signal can be weak. I tried several times to access their site but to no avail. They should also have allowed me to check in my luggage for return trip when I checked in the first time."
優點： "short and sweet"
缺點： "charge for checked bags"
優點： "Boarding started early on take off was 10 min befor schedule"
缺點： "During booking pay attention to additional charges of check in baggage. Watch for unexpected currency change from USD to EUR"
優點： "Quick, easy boarding, nice aircraft, capable and attentive crew."
缺點： "No inflight entertainment, no drinks, no food. Excessively charged (nearly twice the original ticket cost) a change to earlier flight."
優點： "They were able to get us on to the plane even though we were extremely late. The Customer Service Rep that helped us with our bags in Krabi was very friendly and helpful."
缺點： "An exorbitant amount for bags and our luggage didn't even make it on the the flight."
優點： "Great fare."
缺點： "A woman checked us in at DMK, flying to Phuket. She was poor at customer service and very unfriendly. I asked to borrow a scissor to cut a tie strap so that I can adjust the weight of my bags. Knowing it's a waste of her time she hid the scissor underneath a piece of paper and answered me that she didn't have one. I pointed it to her, she claimed that it wasn't hers. Long story short, I demanded another agent for help."
優點： "I flew out of BKK to CNX. Everything was smooth from start to finish. Boarding a bus at the terminal in BKK for the ride out to the aircraft was the only detractor, although not totally uncommon in Thailand."