優點： "Everything was very fast and efficient."
缺點： "Nothing is free. You must pay for everything INCLUDING a glass of water."
優點： "No line check in, efficient, quick bag drop, check in, on-time departure, good safe flight with food & water ( extra $4 USD)"
缺點： "Leg room very cramped, but ok for a 90 minute flight. Hot Seats are better for $20 USD each extra."
優點： "From Check-in through Boarding and the flight it was like a dream, full flight even departed early."
優點： "Good boarding"
缺點： "Seat pitch it's very tight"
缺點： "Easy quick flight. Excellent boarding and flight also."
缺點： "Excellent flight. No complaints, good boarding, friendly crew"
優點： "Crew are polite"
缺點： "No more delayed"
優點： "i like how fast the immigration is at siem reap"
缺點： "Definite time of boarding we were 20-25 minutes late for departure"
缺點： "Luggage charge is annoying and that there was NO Refreshment offered!"
缺點： "Need to provide drinking water At least"
優點： "It was only a2 hour flight."
缺點： "Nothing Free! Have to pay for water! 40 baht for a 10 baht water"
優點： "Good food, fast service, I suppose it was okay for a low priced carrier."
缺點： "No frills airline and a broken seat. Flight attendants were rude."
缺點： "It’s frustrating that there is ONLY the ability to pay for food/drinks on board and ONLY in cash. It’d be nice if there were at least some free drinks. During my flight to Bangkok I was so sick and needed some soda to settle my stomach. My husband and I didn’t have enough cash and were told cards were not accepted. They refused to give us anything which I thought was cold hearted as I was vomiting and very uncomfortable. Also, the policy to shut down all electronics for take off and landing is so silly. I’m an anxious flyer and I was not told on some air Asia flights to shut it off. Couldn’t understand why the same airline would force me to shut it off on my flight out of Bangkok."
優點： "Cabin Crew are helpful and friendly"
缺點： "Airasia always delay"
優點： "Plus: That I burned lots of calories when dealing with their chaos and long lines."
缺點： "Minus: On my flight from Bangkok to Siem Reap today, the seat in front of mine was broken and the seat back would not stay upright. The man in it asked for a new seat, and the FA first told him that it was okay, despite his head being in my lap. Both of us said that was dangerous, and only after arguing with three FAs was he finally able to change seats!"
優點： "Seat are comfortable Plane on time"
缺點： "Staff is in stress - boarding a mess as usual no rules"
缺點： "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
優點： "I got really lucky and got an entire row to myself so I had a great flight. The flight basically left on time and they didn’t lose my luggage so I’d say it was a successful flight."
缺點： "You don’t get free food or drink, which can be frustrating if you don’t know that before you board. They also changed the gate right before the flight was suppose to board which was stressful, but that could’ve been the airport’s fault."
優點： "It’s worth the money."
缺點： "Small flight, no entertainment or food."
優點： "Punctual and smooth."
缺點： "Too little leg room."
優點： "Polite crew"
缺點： "Check in at the airport was an ‘experience’. For first time travellers here make sure you go straight through security. A lot of pushing and queue jumpin so stand your ground! Flight was slightly delayed. No electronic devises could be used but hey, the flight from Bangkok is only 1hr."
優點： "Both outbound and return flights departed on time."
缺點： "When booking this return flight with Air Asia we had to pay for baggage.Not sure if its with Kyak or Air Asia but Having included baggage for outbound we were shocked to find it wasn’t included for the return. This cost us £147 at check in which was a shock.This hasn’t happened with Hong Kong Airlines previously. I think either your website or Air Asia’s need a block when booking return flights so you include baggage for both sectors.This would avoid the shock and excessive cost at check in."
優點： "The price the plane is also very spacious and comfortable"
優點： "Crew was nice and they let us move to more open seats during flight."
缺點： "Had to pay 35 for checked bag which is usually 25. Didn't offer food or snacks complimentary."
優點： "Super efficient boarding and really good seat alloted to me. Web check in saves a lot of time and hassle."
優點： "Included snack/small meal on flight was nice."
缺點： "Extremely long lines for check in and the smallest of seats on flight (absolutely no leg room and I'm a 5'4" 120lb lady)."
缺點： "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
優點： "I like that it was easy to buy the flight."
缺點： "I hate that it was impossible to cancel the flight. I tried numerous ways to cancel my flight within 12 hours of making the reservation. I could not find any way to get in touch with the airline to cancel this flight. So, I'm out the $149 airfare."
缺點： "small seats & rude staff. Didn't realize it was a budget carrier, even after reading fine print couldn't find the catch. Was charged two bag fees for same flight, bag transfer fee for connecting flight, & international transfer fee."
優點： "So many hidden fees and hassles with Asia Air...better to pay more with a better airline."
優點： "We had a good flight on Air Asia. We were able to do online check in a week early, which was good for our trip and return and being able to print boarding passes before we left. Everything was smooth, but we didn't check any bags. The only food on the flight was for purchase, but it's such a short flight, it's not a problem."
缺點： "Check in lines at airport were slightly confusing and long but they moved fairly quickly once check in opened."
缺點： "No announcement for one hour delayed return flight."
優點： "Plane ride was adverage"
缺點： "Squished buss ride to plane, had to pay for one checked bag"
優點： "The agents came and helped us get through the lines at Krabi Airport. Since Thai airports are awful, and never have enough staff, and don't manage queues, it was good that the agents came to help us cut in front of other poor souls who were waiting for later flights."
缺點： "The seat I was as in hardly fit my legs. As soon as the lady in front of my leaned her chair back, my knees were painfully crushed. I'm thin, and only 183 cm tall, which is perfectly average. It's a crime that Air Asia can't even provide me a seat that fits me."
優點： "Good price Just be aware that baggage chgs add up"
缺點： "baggage charges"
優點： "Flight was good"
缺點： "Tried to check bag online (600 baht) but Air Asia site rejected several credit cards. Checked bag at airport for 1100 baht - ripoff"
優點： "the flight attendants were very attractive"
缺點： "Charged extra for all checked in luggage. Limited to 7kg carry on, all additional luggage must be checked in and paid for Charged for beverages Charged for food Check in closes 1 HOUR prior to departure. If you try to check in 59 minutes or less prior to your flight, you must change your flight and pay a flight change fee. If you have a connecting flight, in the same country with this airline, they do NOT ticket, or check your bags thru to your 2nd flight. Thus, after your first flight, you must wait for your bags, then check in for your second flight. This will ensure that you miss your connecting flight, unless you have at least 2.5 hours between flights, which may result in an additional charge if you miss your connecting flight. We dealt with 3 agents at 3 different locations prior to our first flight and NONE of them told us that we did not have sufficient times between flights, which resulted in us missing our flight and paying for a flight change. Our flight ended up costing 75% extra. I have flown throughout the world on many different airlines and have NEVER seen an airline with these operating procedures/policies. They need to change the name of this airline to NICKEL AND DIME, or to TIGHTWADS OF THE SKY. Will NEVER fly Air Asia again."
缺點： "Air Asia extortionist checked bag fees are outrageous. I would never fly them again."
優點： "It got me there"
缺點： "The bagage fee for one checked bag was excessive. The cost of the flight for distance high."
缺點： "Very little leg room. Knees touch the seat in front of you."
優點： "Very friendly crew!"
缺點： "Zero legroom"
優點： "They were able to get us on to the plane even though we were extremely late. The Customer Service Rep that helped us with our bags in Krabi was very friendly and helpful."
缺點： "An exorbitant amount for bags and our luggage didn't even make it on the the flight."
優點： "Very tight seating."
優點： "On time arrival, good service and a flight crew always smiling and ready to help."
缺點： "You are ok as long as you read the rules before you buy the tickets. No surprises."
缺點： "Refused to check our baggage through Bangkok to our connection AirAsia flight. Spent two hours claiming and rechecking in understaffed chaos"