優點： "ANA flights are always well run and good enough."
缺點： "Their iphone applications could be smoother and more functional."
優點： "Seat not comfortable crew was amazing"
缺點： "Comfort in seat"
優點： "Crew great but seating not so comfortable"
缺點： "Better Seats"
缺點： "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
優點： "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
缺點： "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."
缺點： "Lousy food taste bland out of date movies"
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
優點： "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
優點： "The crew was amazing. They were all very nice to us."
優點： "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
缺點： "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
優點： "Seats were comfortable, crew was good"
優點： "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
缺點： "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
優點： "The crew"
缺點： "The seats were substantially more cramped than the other flight."
優點： "Perhaps the most courteous airline I’ve experienced."
缺點： "Flying with ANA is awesome, the stewardesses are very nice!"
優點： "Loved from the booking on kayak and all the services provided by the airline until landing."
缺點： "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
優點： "Clean plane, comfy seats and great staff"
缺點： "Everything was good didn’t hate anything"
優點： "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
缺點： "The lounge was somehow poor and noisy because of the airport constructions."
優點： "Comfortable seat space and food is great"
優點： "Staff were very helpful and very foamy and comfortable seat"
缺點： "No boarding zone number called in economy"
缺點： "Great staff and food for a plane."
優點： "The food and the very friendly and courteous flight attendants."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Nice 777 plane, good snack"
優點： "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
優點： "The crew is so friendly, planes are nice and pretty good movie selection. They are nicely organized too. All of the American airline companies should learn from them!"
缺點： "Food for vegetarians is not very good. But they certainly feed you a lot."
缺點： "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
優點： "Good food, seats were comfy enough for a 4.5-hr flight."
缺點： "Better Hollywood options for entertainment."
優點： "Staff are super kind."
優點： "Attentive and polite staff. Comfortable planes. On time flights."
缺點： "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
優點： "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
優點： "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
缺點： "Seats in economy are a little uncomfortable, but to be expected."
優點： "Was a smooth flight, good flight crew. Tasty food too"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
缺點： "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
優點： "My flight was really comfortable, thanks"
缺點： "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
優點： "The food on board was great! Crew members were friendly!"
優點： "Service was nice way more room than American Delta or United for economy"
優點： "The flight attendants were very polite and kind."
缺點： "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
優點： "Service was amazing."
優點： "As long as I didn't fly on united"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
缺點： "It was very warm on the plane."
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
缺點： "The seats were uncomfortable to sleep in."
Our flights were on time in both directions. I loved having the American Airlines app to get notifications to check in and alert me of gate changes.
缺點： "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
缺點： "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
優點： "Crew was professional and accommodating, everything went smooth and quickly"
優點： "The was plenty of leg room."
缺點： "One flight attendant was pretty unfriendly."
缺點： "Baggage claim was terribly slow and we were director the wrong carousel."
優點： "All was good"
缺點： "Nothing to complain about."
優點： "Entertainment options were great"
缺點： "Crew (one member in particular) was rather short and rude to passengers who may have been unaware about the device holders on the back of seats. These are new for some. Use it as a teachable moment."
缺點： "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
缺點： "I will never, ever book with Kayak again"
優點： "Busy but kind stewardesses"
缺點： "Please offer another snack option besides carboard flavored pretzels."
優點： "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
缺點： "Bumpy ride."
缺點： "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
缺點： "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
缺點： "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"
優點： "On time, not completely full, good staff at gate & on plane"
缺點： "All good."
缺點： "Tight seating"
優點： "short flight, crew was nice"
缺點： "left 40 min late due to a communication error deciding what crew would work the plane. didn’t find out why the flight was delayed until airborne."
優點： "Very comfortable, affordable, nice staff! On time. Will fly AA again."
缺點： "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
缺點： "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
優點： "Crew; snacks are okay, but could be better."
缺點： "Coffee is always burnt; overhead compartments too small; too little space for legs."
優點： "Reliable and efficient."
缺點： "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
優點： "Perfect quiet comfy flight"
缺點： "New cheap fare is honestly offensive trash."
優點： "Crew was friendly and provided good service."
缺點： "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
缺點： "I find this fairly serious! All people were boarded on the plane In a timely manor. We were then informed that one flight attendant had not made to the flight and we were to wait until the flight attendant arrived. We waited over 20 minutes for the employee to arrive to work rather late. This put out over 200 people for one irresponsible employee. In my business that employee would of been fired unless there was a very serious reason. So a full plane of passengers were inconvienced as well as many people that were helping the passengers what maybe 300 + for one employee! Doesn't make sense!"
優點： "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
缺點： "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
優點： "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
優點： "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
缺點： "it was an hour late"
優點： "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
缺點： "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
缺點： "The handle for the window shade was torn off"
優點： "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
優點： "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."
優點： "The in-flight snack and the flight attendants on the flight were great."
缺點： "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
優點： "entertainment system on domestic flight is swesome"
缺點： "boarding took long time"
缺點： "3 hour delay - no compensation."
缺點： "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
優點： "The crew's response was better than expected."
缺點： "Snacks were a bit too expensive."
優點： "Flight was on time, and arrived about 1/2 hour early into MPS!!"
優點： "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
優點： "Hospitality, service, flight, and crew!"
優點： "Did not travel from Phillies to Minneapolis. Due to change in program."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Sits not suitable for long distance travel"
優點： "Smooth and easy flight."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Smooth landing!"
缺點： "Late 30”"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Delayed from another flight but this crew tried their best to get us up in the air"
優點： "Better comfortable seats. And snack options"
優點： "Respect and support"
優點： "Crew was good. Could watch movie on phone. Arrived early."
缺點： "No seat back entertainment. Didn’t offer lunch options, just snacks. Barely made it to boarding due to previous United flight being delayed. Appearently, since we arrived early, was no staff at gate so couldn’t de-board."
缺點： "There’s a guy cree that is rude."
缺點： "The flight was delayed for a half hour. No one announced anything about the delay until we were almost leaving. It would have been nice to at least share what was happening and when we could expect to leave. Delays are always frustrating but especially so late at night and when no information is given."
優點： "Standard, quick domestic flight home. Nothing special."
缺點： "I paid for power, entertainment and dinner and I got none of that. My legs were FAR too long for sitting there. I am a disabled vet, the whole trip was PAINFUL."
優點： "Not much."
缺點： "The flight was more than half empty and instead of allowing customers to move forward to the “premium” seats, the flight crew keep everyone all bunched up in the back of the plane. It would have been a nice customer service gesture to allow people to move forward. And, hey, maybe next time people would have bought those seats if they could have experienced them. Guess I should have felt lucky to remain on the plane and not get punched in the face..."
缺點： "Flight attendants were rude."
優點： "Crew very good"
缺點： "Seats not very comfortable"
優點： "Was clean and nice"
缺點： "Everything was good"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "United had gotten the idea that they should charge more for their flights. They've done it by inventing a new "basic economy" class which costs just what it used to cost to fly economy, only you don't get to pick your seats, don't get to bring a carry on, and can't check in for your flight without one of their staff verifying your personal item isn't secretly a carry-on."
缺點： "Being treated like a third class citizen because I'm poor."
缺點： "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"
缺點： "You cannot check in online so you have to wait in line for an agent to check you in. The fare only allows you a middle seat. There is really not much good about this low fare. I'd rather take a low cost airline then get treated like you get treated on the basic economy fare."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "We were three hours late due to poor planning"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
缺點： "Let's see my seat did not recline. The stewardess bumped into me every time she passed. The flight attendant was wearing way way way too much cologne. They had no room for my carry on. The beverages took way to long. I could not use the Internet. You changed my flight time over and over and over I was supposed to leave at 5 I didn't leave until 10. I could not sleep because the flight attendants was wearing Christmas lights and they would wake me up and she keep bumping in to be be is she did not know how to walk in the isles. The cookie were stale. There was something in my cup so I could not drink my free drink. There's more. It was the worst flight I have ever been on."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Prompt, organized boarding. Professional, pleasant staff."
缺點： "Flight was overbooked. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together."
優點： "Never took it"
缺點： "Never took this flight"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Flight attendants were very nice. The plane was clean."
缺點： "The economy seats are TOO CLOSE TOGETHER. Attendants NEED to be more aware of the size of carry-on items and the amount each person brings onto the plane. People in the front 10 rows of the plane should not be putting their luggage in the back, taking up space so people in groups 3-5 have space to put their luggage."
優點： "Roomy seats. Good leg room."
缺點： "Seat comfort is ok, they do not recline very much. You can only watch movies if you have an app on your phone or tablet."
優點： "Same as above"
缺點： "Same as above"
優點： "Same as above"
缺點： "Same as above"
優點： "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
優點： "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
優點： "Crew was attentive. My seat was taken by someone else but crew helped me find another seat. (Which was fine by me). Pilot kept passengers in formed of weather conditions and bumpy ride."