優點： "The lower level cabin attendant did her best to make a better impression than her supervisor. I am grateful to her."
缺點： "The purser was not even polite. Was it because she was veiled and I was wearing a cross? I really hope not. The normal economy seats are cramped to an unacceptable level. I will avoid flying MH economy again. Malindo, a low-cost flying the same routes (SGN-KUL and KUL-CMB) I often fly, has a much better level of service than MH, supposedly a full service airline."
缺點： "Seat belt"
缺點： "Dinner was only one piece of pizza That’s it"
缺點： "Supper was very average , one slice of pizza , that’s it"
優點： "Different seat location for family of five Missing luggage"
缺點： "Flight was delayed by two hours"
優點： "Our luggage missed the connection but the situation was well handled"
缺點： "Felt more like a domestic flight than an international"
優點： "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
缺點： "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
優點： "Airport, sea side"
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
優點： "Luggage allowance."
優點： "Entertainment was good."
缺點： "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
優點： "The food"
缺點： "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"
優點： "The MAS stewardess was really nice & helpful"
缺點： "Everything was perfect"
優點： "All went Well, no delays, good service."
優點： "Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad"
缺點： "Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS"
優點： "The timeliness of the boarding and flight takeoff"
缺點： "The landing. Seemed a little rough"
優點： "Some staff were good others could not be bothered."
缺點： "Nicer staff"
優點： "Comfortable seats"
缺點： "Creaky seats in business class, below average selection of inflight movies and food that was substandard. This was a very oddly configured A330 with the seats in business way too close to each other. Every time they make an announcement you have to deselect whatever you were watching again."
優點： "cabin crew very friendly and professional"
缺點： "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
優點： "Price were amongst the cheapest"
缺點： "Terrible cabin cleaness and rude crew members. Nothing matches the Malaysian hospitality promoted."
缺點： "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
優點： "Crews were good."
缺點： "Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines."
優點： "This flight nothign"
缺點： "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
優點： "Everything was really good"
缺點： "But the flight left and arrived 30 minn late!"
缺點： "cabin not so clean, no foot rest. But crew good service."
優點： "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
優點： "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
缺點： "Nothing not to like. They went above and beyond"
優點： "Having 2 seats to ourselves"
缺點： "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
優點： "easy securityand boarding at kl"
缺點： "food bland"
缺點： "Connecting Time"
優點： "Hard landing which gave passangers a shock."
優點： "New plane and spacious."
缺點： "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."
缺點： "He is cheating telling normal taxi cant for two adualt and three chalidren to buy taket for double price for min bus or van , that person in charge is laieing and not respecting i hope to take acsing because they are the face of malysia visitor and i think no boday will except cheating even for one ringet . If need any details for the person can contact me."
優點： "The seat I got was certainly comfortable enough."
缺點： "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
優點： "Food provided in Mumbai to KL flight was satisfactory."
缺點： "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
優點： "Air conditioning"
缺點： "Not much of a meal and serviced quick then picking up paper before finished eating"
優點： "The crew were nice and good entertainment"
缺點： "Got delayed in kuala lumpa for nearly 5 hours with Not many updates fir us to know what’s happening then they left my luggage there and still don’t have it 15 hours later"
缺點： "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
優點： "The cabin crew."
缺點： "Again, incorrect information of boarding gate."
優點： "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
缺點： "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."
優點： "Friendly & attentive crew"
缺點： "Departure delay (10 minutes)"
優點： "Rapid boarding"
缺點： "Food was not very nice"
優點： "The regular plane was swapped out for the A380"
優點： "They provided us with a hotel to stay in until everything was arranged."
缺點： "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
缺點： "Lost bags"
缺點： "Seats were very thin. Could feel all movement from the person behind me on my back and bottom!"
優點： "I like nothing about your customer care service"
缺點： "Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation."
優點： "Very fast and efficient from start to finish."
缺點： "Boarding in Sanya was awful. Long queue. Immigration terrible. Queue to get inside the airport. Bus to airplane"
優點： "Ground cruise not too strict with the weight. Exceed 1 kg and plane not full also insist to charge. Filipino staff"
缺點： "More human touch less $$ orientated. Make customer willing to come backs"
優點： "Extra leg room space"
缺點： "Neater & organized seat pocket. In The flight from Bangkok to Singapore, there were rubbish in the seat pockets"
缺點： "Delay, friendliness of ground staff, overall feeling of saving every penny"
優點： "Value for money"
優點： "I like schedule on time and the arrangement on board"
缺點： "I travelled Korean JeJu Air budget airlines. The service may be Jetstar can consider, they give a small cup of water as a welcome drink & helping passengers loads luggage onboard. Even it was budget airline but no compromise with passengers service."
優點： "It got me there at a reasonable price without being too uncomfortable!"
缺點： "Boarding was a bit of a mess (but I've seen much worse)"
缺點： "Plane was late on arrival so departure time was delayed and we had connecting flights and the Jetstar ppl wasn't very helpful with informing Jetstar Pacific that we'd be late... We made our connecting flight but only just"
優點： "Nice and pleasant service during the flight."
缺點： "Nothing much to ask for."
優點： "Smooth landing"
缺點： "Complimentary drink"
優點： "Nothing. They charge me my carry on for half the price I bought the ticket."
優點： "Crew were kindly , seats very comfortable"
缺點： "Everything was veey good"
優點： "Crew very efficient, seating comfortable compared to other Spore-KL Budget flights."
優點： "I am sorry to say the first airline that I would not like for the service."
缺點： "The staff from check in counter assistance should be polite ."
優點： "The hospitality of the crew ."
缺點： "More entertainment ."
優點： "Smooth on-boarding, comfy seats, on time pleasant journey"
優點： "Quick boarding, pleasant staff"
缺點： "Arrival card not provided, only provided custom declaration form. So we thought arrival card not needed, and we were turned back after queuing to the front of the immigration counter."
優點： "Crew were pleasant. Nice waiting area at Manila International Terminal 1."
缺點： "1 hour delay. No vegetarian food offered. No Customs card offered for travellers to fill in."
優點： "I liked the seats and new 320 flight. Flight attendants and check in personal doing their best."
缺點： "Nevertheless I NEVER AGAIN fly Jet Star due to needy greedy prices and ectra! extra! extra! and discussions with check in personnel, which is unfair to them."
優點： "I like the service it was nice and friendly! Also when the landed and take off it was so smooth and almost perfect! I feel so happy and comfortable"
缺點： "Was not able to board as the flight was overbooked"
優點： "Good checkin"
優點： "Check-in staff gave exact range of time for boarding. Pretty comfortable and nice cabin crew."
缺點： "Don’t recall the greetings from cockpit and lack of announcements on potential turbulence and heavy rain plus lightning closer to destination. Only heard from cockpit almost nearing landing."
缺點： "Jetstar refuses to inform its customers about any upcoming flight delays. People waiting to pick you up: bad luck. Meetings planned after arrival: bad luck. Just sit, shut up and wait until they think the time is right to start boarding, usually an hour after scheduled department time (at least on this trip in both directions). Your ground staff is a total disaster, no matter how much your flight attendants will smile during the flight, they can't compensate for your pre-boarding mess."
優點： "Flight is good, it's Jetstar so no food or entertainment was required, flight leaves Singapore at 23:00. Sleep and wake up in Darwin"
缺點： "Not a heap of leg room but is Jetstar and only a 4 hour flight"
優點： "Fast Check In and Boarding"
缺點： "Old Aircrafe Totally no Service"
優點： "Friendly crew quick and uneventful flight"
缺點： "At check in our family was separated all over the plane. When querying after receiving the boarding passes told can’t do anything until he jestar supervisor put us in the same row. The plane was barely a third full so bit of effort from the initial staff would have helped."
優點： "Punctuality and cleanliness of the flight"
缺點： "Food and Drinks Menu Pricing"
優點： "I managed to change my seat from a middle to a window seat and had a great view of the thunderstorms and a dark Darwin when we arrived - and lots of room. Comfortable seat."
缺點： "Hassle with buying a coffee. Couldn't use AMEX card but only told that when it didn't go through.. only minor but guy should have noticed it was amex and given it back straight away."
優點： "You can technically backpack the Far East using jetstar There are some destinations I never heard of."
缺點： "Last row space and seats are torturous. Good thing I could move my seat."
優點： "Friendly crew, food actually very good"
缺點： "Aircraft not clean, several seats with trash when we boarded! Seats to close to each other, no space for legs for anyone 1.70 plus"
優點： "Quick boarding"
缺點： "Many people brought suitcases onboard that were obviously over the 7kg acceptable weight. seems very unfair that they didn't have to pay to check in."
優點： "Friendly crew, clean, smooth boarding and arrival (incl baggage)"
缺點： "Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective."
優點： "Smooth take off and landing"
缺點： "The boarding was non sense when inviting passangers from the particular rows. People were not given enough time to qeue in so that it actually didn’t matter where you sit coz it only caused chaos. The seats in the plane were ripped and would definitely require some maintanance. It was a late flight and the cabine crew seemed to have enough for that date so that the only smile you could get was when saying goodbye. However, they did the job in a proffessional manner."
優點： "good trip. i slept like a baby the whole way."
優點： "We took JetStar from Taipei to Osaka, and the experience was good. The flight was smooth, boarding was fast, and the ground/gate/cabin crew members were friendly and pollite. The back of the seats was thin, so when the passengers behind stretched legs, we could felt their knees right at our backs. The seat size and leg room were reasonable, about the same as those on the short distance connecter planes we often take in the USA. We did not purchase food or entertainment so can't comment."
缺點： "The only inconvenience was the confusion caused by the check in counters in the Taoyuan airport. JetStar Asia and JetStar Japan had the identical logo ("JetStar") and crew uniform, and each had a flight heading to Osaka. We arrived the airport 3 hours prior to departure and queued at the only counter for JetStar to Osaka--and of course it was the wrong one. The counter for our flight did not open until two hours before and the sign was not up until then. A girl behind us ended up queuing at the wrong counter as well."
優點： "My seat was changed to a place where I don't have space to store my backpack."
缺點： "My itinerary said that I would be served dinner and I was not given anything, not even a bottle of water. I was also not impressed with the seats, they were very small."
優點： "It was on time and efficient. All staff very helpful."
缺點： "Plane was a bit old. Seats are a bit narrow."
優點： "friendly crew"
缺點： "flight was delayed. had to change gate"