flight never left origins of travel
The seat, crew and food for this flight were excellent. I particularly like the arrangement in business class for the window seat, which offers both very good privacy and aisle access. The only improvement needed is the entertainment; the entertainment choices were limited and the hand-held control was difficult to navigate. But overall a very good product
Seat are large and wide, as expected in premium economy. The shell seat makes reclining non-intrusive to others, it also eats in your own space but I find this a non issue due to the tremendous leg room (42”, even better than all other premium economy that I know of), be careful of the sliding mechanism as I nearly got stuff stuck inside, the seat belt is the airbag type, it also attaches to the shell so when you recline you have to loosen it. The seat itself is hard and the headrest is too high to support my neck, so expect to need lots of pillows to make yourself comfortable. Foot storage is ok and there is a gap to store more things between seats and between the seat and the window for window seats, which I find surprisingly useful. Footrest is too high and makes your legs hang above the legrest (good for them to include that too) so I didn’t use the foot rest. Lunch was supposedly a highlight but I find the sea food rice bland and there isn’t really much seafood to speak of. The small biscuit in the side dish is wet and disgusting. Cold spaghetti as a side dish is also weird. The breakfast served before landing was great, they call it “chewing” salmon and millet short pasta, and perfectly coincides the sunrise which makes for a amazing experience. Attendants picked the trays way too late which makes me unable to go out for a walk as all our tables is full of empty trays. Both meals comes with plentiful choices of beverages and amazingly, metal cutlery. Rice crackers tasted great. Snacks in the economy class gallery have little choices. Japanese style high tech toilets look stylish but for part of the flight, the drainage in one of the sink didn’t work. Also, it seems like there is only 2 bathrooms in the business class cabin so sometimes they come to use our toilets, still largely enough for us though, if business passengers didn’t come 2 bathrooms for the 40 seats premium cabin would be great. In later part of the trip we were flying quite low (33000-35000ft) and is somewhat turbulent, it looked like there is no clouds much above us so I wonder if we could have avoided some turbulence by flying higher. Wi-Fi was slightly expensive unless you have a connecting flight (I do but the wifi is broken in the previous leg), speed was good. I got lounge access even on premium economy, which elevated the experience a LOT. They provided a amenity kit with ear plugs, moisture mask, eye mask, tooth brush and toothpaste which is great. Noise canceling headphones is also provided but the active noise canceling was barely noticeable. Overall the experience is either ok or great, only bad part was the first meal.
Easy flight boarded late but they made up the time
Same very helpful crews good job
The crew at the check-in counter was super-helpful and exceptionally kind.
優點： "It was a great service overall!"
優點： "My seat"
缺點： "Time check in maybe earlier."
缺點： "If the flight was on time."
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
優點： "Privacy of window side seat"
優點： "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
優點： "The food"
缺點： "My 12 hrs layover in Japan."
優點： "Superb service from checking (Chicago) to arriving (Kaohsiung) I flew economy and there’s plenty of leg room. Meal selections are better then flying 1st class cross country in the US."
優點： "Check in was fast, the staff was helpful and nice. Simple streamlined process"
缺點： "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
優點： "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
缺點： "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
優點： "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
缺點： "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
優點： "JAL has always provided exceptional value for money and top notch service."
缺點： "Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals."
優點： "The service, more leg rooms and flight attendants were very friendly."
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
優點： "Business class seat was good."
缺點： "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
缺點： "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "Nicest flight attendants, good food. Best international flight I've had."
缺點： "Flight delayed 1 hr."
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "The food was excellent and the stewardesses were extremely attentive and helpful."
優點： "service is great!"
優點： "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
優點： "Clean and very good service."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
缺點： "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The Japanese flight attentants were excellent. Entertainment was excellent"
缺點： "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
優點： "Finally arriving"
缺點： "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
優點： "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
缺點： "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
優點： "My son and I enjoyed the courteous and genuinely friendly service and attention from all flight personnel paid too us to ensure a wonderful experience to and from Japan. From Hawaii JAL manager upon check in concern for my son not feeling well to the attendant realizing we spoke no Japanese to apologize and begin conversing in English, every one was pleasant and professional in desire to please us and make our trip so comfortable."
優點： "Attention given to each passenger by flight crew."
優點： "Great 12hr flight"
缺點： "Loved everything!!"
優點： "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
缺點： "Can't say that I have ANY complaints at all!!"
優點： "The crew was very good and consistently accommodating"
缺點： "Nothing actually"
優點： "Very nice flight attendants. Good meals"
Nothing to eat for 2 hours and 10 minutes from the time we had taken off
They used be great airline but no more.
Malfunctioning plane made us late…annoying
The trip was on time and the service was excellent.
優點： "crew responding to the request, supportive"
缺點： "food was just ok, not excellent. movie selection was not really top notch, just so-so..."
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Crew was amazing."
缺點： "Seats were a little narrow and could use new cushions."
優點： "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
優點： "The crew was on point and did there jobs well."
缺點： "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
優點： "cheuk in 快！吾使等太耐！"
優點： "First time we flew on business on international (we upgraded)."
優點： "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
缺點： "Everything was GREAT"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."
優點： "The entertainment options were very good"
缺點： "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
缺點： "Seats are uncomfortable and crew uninterested"
優點： "The staff was helpful and friendly."
缺點： "I did not get the seat that I booked online. This made things a little hard for me."
缺點： "Children crying, screaming, kicking chair."
優點： "Pleasantly surprised by the meals. The crew were professional, attentive, and friendly. The seat I chose had plenty of leg space and I will select it again the next time I fly with Emirates."
缺點： "The toilet seat covers were finished so I spent a lot of time lining the seat with toilet paper."
優點： "Seats were comfy and as expected perfect seat 79k"
缺點： "Stewards took a while to respond to the buzzer yet I was sat by the quarters Also food wasn’t offered the choice as they had ran out"
優點： "Everything was perfect"
缺點： "I ordered regular vegetarian meal and they served me Vegan meal! Also my flight from Chicago to Dubai on January 30 they didn’t offer me vegetarian meal coz they said I Didn’t select meal and they said they didn’t have extra Vegetarian meal!"
優點： "The crew & the ground personnel! Very polite, helpful & efficient!"
缺點： "I loved flying by Emirate! But not anymore! Too conjested!! You keep raising the fares but continue taking away the few perks that used to set you aside from other airlines! The food was less than ordinary! Sadly, you have taken away the open buffet between meals. This buffet of fresh fruit, chocolates & healthy bars were welcome & much appreciated! The little pouch with few essential things for travellers was very useful......you've taken take away too! Qatar, Turkish or Itthehad Airlines are beckoning me!"
優點： "Everything was amazing, from check in to deplaning. I’m going to sign up on their frequent flyer program."
優點： "I am pleased to travel and thanks to Emirates."
優點： "The staff were pleasant and the food was passable"
缺點： "The number of children screaming and running up and down the aisles was ridiculous. Since parents can’t be trusted to stop their darlings from raising hell, the flight attendants need to. The poor old guy next to me looked like he might die from exhaustion after this long-haul hell. In other news, rushing us into the bus and then leaving us standing there for 30 minutes is not my idea of a good start to the journey."
優點： "seating availability Food service"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Layout of plane is very convenient , bathroom acessable, no crowding in isles. Love the dining cards & choice of meals, and the comfort features ( blankets , pillows , toiletry bag) The entertainment center is also amazing! Perfect for long flights. So many choices & also power usage also great for the passengers on long flights. Also, normally I try not to use the lavatory, they are usually awful, but these make the most of their space, warm water, nice soap,colognes,seat liners."
缺點： "Apparently, operational issues in Athens, no information of why we had to go to an additional security at the gate, including a litmus test, go through our bags again & a light pat down! They also wanted us to board separately, which made my travel partner even more anxious than she already was!"
優點： "I liked the service but the problem is carry on bags"
缺點： "Carry on bags they're taking my small bags I don't like it they did to cargo"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Great selection of entertainment."
缺點： "I closed my eyes for one minute and missed the midflight pizza snack. I was very disappointed because i could smell it, could see people being served, was hungry, and no one came by to offer anything."
優點： "Was upgraded to business class. Crew was incredible, food was incredible."
缺點： "Everything was perfect"
優點： "Rude flight attendants and REALLY BAD FOOD."
優點： "Lots of movies to watch -- when the system was actually working."
缺點： "The food was THE worst I've ever had on any flight ever. And they served the same food for both meals... chicken, fish, or pasta for dinner AND breakfast... the latter which was at 3am of the time zone I was coming from. Both my kids (5 and 7) REFUSED to eat any of the food except the brew& butter, despite starving. My row and row behind me lost power during the flight so we had NO entertainment, and could no longer charge our devices for the rest of the 11-hour flight. They offered us magazines, but we had no overhead lights to be able to see. The crew managed to reboot the system about 2 hours after the first meal, so we enjoyed some entertainment, but after a little while, the movie and sound stopped working. After about an hour an announcement was made that the entire entertainment system would be rebooted. It started working around the last hour of the flight. Not relaxing at all."
缺點： "worst crew i have ever encountered in spite of repeatedly calling them they just completely ignored my calls served me wrong food and when i said i needed a veg meal they said they could only serve if it was pre-booked when i showed them my pre-booking details on my cell they agreed to serve me one. Very disinterested crew in serving the guests badly managed from my early, also the pizza slice emitrates serves is a non veg pizza its clearly written on the box preparation may include eggs fish etc.. and they did not have any substitute for the same. Multiple passengers kept on disturbing me and asking me to shift my seat even when i was sleeping and the crew did nothing about it because of this experience i would not choose to fly emirates again"
Onboard entertainment system in economy had seen better days. It was functioning, but not very well on either flight.
優點： "Everything was perfect"
缺點： "nothing, all was perfect"
優點： "Best service, food, seats, space, amenities."
缺點： "I can’t find my luggage"
優點： "Great selection of movies, excellent food, friendly service."
優點： "Great food"
缺點： "More alcohol choices"
缺點： "Airport dirty Airport AC was hot seems they want to save money Seats uncomfortable Too many kids crying"
優點： "Lot of empty spaces"
缺點： "Lot of rubbish on the plane"
優點： "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
缺點： "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
優點： "Fantastic journey no problems at all thanks kayak....."
優點： "Got ticket for a good price."
缺點： "Seats were cramped for an international, 10 hour flight"
優點： "Crew was good Comfortable seats"
缺點： "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
優點： "Super staff"
缺點： "Bad WiFi connection"
缺點： "The flight was cancelled and I still didnt receive my refund."
優點： "Value, food"
缺點： "For a ten hour+ flight the economy seats were very tight, but that is probably the industry standard"
缺點： "Everything was great. Got upgraded to first class"
缺點： "Crew was. It helpful at all. They created more confusion and frustration. I spend 24 hours calling and talking to them in order to rebook the flight. Worst experience ever"
優點： "After we missed our connection flight because of a delay in Barcelona Turkish took care of everything until we were on the next flight home. It includes shutle to a different airport with an escort, dinner and tickets."
缺點： "there was a long delay and we missed our connection. The staff was very helpfull but everything happened so slowl. When we finally took off the food service was very slow and also the trash collection. The very tasty chocolate punding arrived as a guice"
缺點： "Did not like the long connection to Rome from Istanbul. Otherwise the accommodations were good and clean, and the crew friendly."
優點： "Early arrival by full 30 minutes--great."
缺點： "Crying babies, but not airline's fault."
優點： "On time flight. Very good service."
優點： "Friendliness, attentiveness, food, clean bathrooms, and great wine selection. I would fly Turkish Airlines anywhere!!!"
優點： "Could put a bag under the seat. Advanced AV options. Food was OK."
缺點： "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."
優點： "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
缺點： "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
優點： "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
缺點： "TV screen very far from the seat and could only interact with it via the remote control."
優點： "Every thing, the etertainment on the over the Atlantic is exceptional great with many good and new movies. The flight map is very informative. The food very good and the free offer of drinks and sandwiches is great service."
優點： "The flight and crew is always great"
缺點： "Food and not a great movie selection"
優點： "Flight delayed so was my luggage for more than a week."
優點： "Courteous staff.istanbul"
缺點： "Istanbul airport is dirty, bath rooms smell. Food m shopping is good"
優點： "Turkish Airlines still my pick for long haul flights. Stand outs are the meals followed by attentive crew. IFE also very extensive"
優點： "Friendly staff good service."
缺點： "The grill chicken served for dinner was cold."
優點： "Everything was top notch.. the food, the service, the overall experience."
缺點： "Staff was a bit rude"
優點： "Seats are spaced further apart than many other carriers"
缺點： "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
優點： "New plane with great entertainment system."
缺點： "Connection in Istanbul slow. Airport busy and poor ac. Missing luggage experience bad at tlv airport. Took more than 2hrs to leave customs area after filing claim."
優點： "On my way back my flight before was delayed. When i arrived to the flight people were still boarding but i was told that they knew my flight delayed therefore they aold my ticket."
缺點： "I run to the flight and fall on the way and they didnt even have a first aid kit at the gate, and they sold my ticket!!!"
優點： "Crew were excellent making everyone comfortable in a long flight."
缺點： "Nothing arrived on time even though it departed late"
優點： "Food and boarding process"
缺點： "Lost luggages."
優點： "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."
優點： "Same as above"
缺點： "Boarding mess at Istanbul"
缺點： "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
優點： "The service was good and all attendants were polite"
缺點： "They took so long to take away trash after food/drinks"
缺點： "WOULD NOT TAKE TURKISH AIRLINES AGAIN IF MY LIFE DEPENDED ON IT. I took a flight from JFK to Tel Aviv, with a a layover in Istanbul. Turkish delayed my first flight by 2 hours, which caused me to miss my layover, and the next flight from Istanbul to Tel Aviv was not until the next day. They made me pay for a visa to get into Istanbul, took me to a hotel about 30 minutes from the airport, and then did not serve me any food for dinner. The Istanbul airport was a mess, the flight attendants and everyone working for the airline was EXTREMELY UNHELPFUL. Then on the return flight, they changed the time of my flight at the last minute, which caused me to almost miss it. On top of that, they lost my baggage and took a week to get it back. DO NOT EVER FLY TURKISH, YOU WILL REGRET IT."
Better food more confortable seats.
Facilities for short connections.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Great flight Will go again!
缺點： "The touch screen did not work properly"
優點： "I liked how generous they were with food and drinks"
缺點： "Free WiFi could have made the flight a lot better"
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
優點： "I was sorted on Row 3 and the drapes kept hitting the back of my head."
缺點： "Move the drapes a few more inches back."
優點： "Professional crew. Good simple check in."
優點： "Boarding was quick and flight was calm"
缺點： "The coffe and breakfast."
缺點： "Everything was good"
優點： "Great plane and staff"
優點： "Very friendly crew and on time with no problems."
優點： "The seat was a little uncomfortable but the crew were amazing."
優點： "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "Being fed was amazing and watching free TV was great!"
缺點： "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
優點： "Everything was good except for the entertainment consul for one of our seats."
缺點： "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew was good"
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
缺點： "Not enough leg room"
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "The service"
缺點： "The seats"
缺點： "Very slow service at checkin, was not even available when I arrived at the airport"
優點： "Flying with KLM is a pleasure"
優點： "Crew was great, very nice"
缺點： "Not enough legroom"
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "I slept pretty much the whole time"
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
優點： "The entertainment options were good."
優點： "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
優點： "Sandwich was incredibly tasty (although not much filling)"
缺點： "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
優點： "Flight crew; legroom even in cheap seats."
缺點： "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
缺點： "Boarding was a free for all. The travelers did not pay attention to the priorities."
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
缺點： "At some point the luggage was lost. here."
優點： "Everything. A truly faultless experience!"
優點： "Good efficient flight crew friendly and helpful"
優點： "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
缺點： "Flight was delayed due to weather in Amsterdam area"
優點： "Loved this 747! Crew was professional and food was very good."
缺點： "We had a long wait (25 minutes) at the gate because we were early."