The staff was helpful at boarding as well as in-flight. Entertainment was top notch. Baggage arrived at destination without any issues. Leg room and aisle felt cramped.
Because of the departure delay from Cluj Napoca to Istanbul was 1hour and 20 minutes, and time between flights 1 hour and 30 minutes we were running between terminals. It could be great if someone will wait for us with a golf cart to transfer us to the other termimal.
Flights were delayed in Mali and in Istanbul.
Instructions for Business Class passenger boarding was not clear. A seperate seating area for Business Class at the gate would improve the experience significantly. Experience with check-in as well as experience on onboard the plane was excellent.
優點： "Not applicable."
缺點： "I was not permitted to check in and board the flight due to incorrect information about the policy and refused to consider my written proof to the contrary."
優點： "Seat was ok."
缺點： "Better food! Food sucked this time around"
優點： "Worst customer service ever no one ever answer the call also no one ever answer call from vayama DO NOT BUY FROM VAYAMA"
缺點： "Honestly never buy a ticket from a vayama or kayak worst companies to buy ticket from I wanted to extended my ticket and they were charging me $1200 for extending my ticket from Lahore to New York ... instead I just missed my flight and got new ticket for $500"
缺點： "Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude."
優點： "Cabin cree was helpful"
缺點： "Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both."
優點： "Crew were excellent"
缺點： "Seats are too narrow, uncomfortable ."
缺點： "The Ground crew didn’t know how to add a bag"
優點： "Good movie selections"
缺點： "Food wasn't as good as usual on Turkish flights."
優點： "I love the food❤️"
缺點： "2 hours delayed"
優點： "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
缺點： "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
缺點： "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
優點： "Service was excellent"
缺點： "Boarding process chaotic due to conflicting flow of movement in the aisle. People don't like to step aside to let others pass. Additionally some of carry on luggage was oversized and should have been checked into the cargo hold. When flight landed in Nouakchott an announcement should have been made so that the Dakar passengers allowed the NKC ones to deplane, AND the NKC passengers should have been advised to have their boarding passes out for inspection. This caused a backlog in the jetbridge. AND no announcement regarding local time."
優點： "Leg room is better than any other airline"
缺點： "Flight attendants are cold and act like they hate their jobs."
優點： "Courteous staff. Comfortable plane."
缺點： "My transfer flight was physically impossible to make. Though my flight from Zagreb to Istanbul was on time, by the time I got into the terminal they were already making a final boarding call to my flight to JFK."
優點： "Easy to board, friendly, good food."
缺點： "It was too hot inside, the air was on but not very high maybe 76-78. Could not sleep because it was so uncomfortably warm"
優點： "The food was good. The seats were comfortable, could have used a bit more leg room. Entertainment was great."
缺點： "The stewardesses weren't very friendly. and seemed bothered if i asked for ice in my drink or a blanket. Customer service agents were very hard to understand."
優點： "Nothing. The flight never happened coastumwr service was very bad"
缺點： "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
優點： "Service, Food, Crew, short announcements, boarding, entertainment"
缺點： "AC unit was off while boarding, first 20min it was super hot. AC turned off again about 30min prior to landing, again the plane heated up rather quickly."
優點： "Service and people."
缺點： "Long lines...far away gates...and double security check with pat down...besides having electronic items taken away and a separate line to pick that up and separate line to pick up our baggage in Miami"
優點： "Way too many announcements throughout the flight. We has a crazy amount of security checks which caused a delay then had a bus ride to the other side of the airport to get on the plane!"
優點： "The up to date and *free movie options"
缺點： "Short transit time. Very risky. Small seats."
優點： "All service, atention, food"
優點： "Service was exceelent and all crew staff were professional and friendly and courteous."
缺點： "Wheelchair assistance is the worst when we fly with Turkish Airlines"
優點： "The services on the plane were fantastic. We were offered drinks right after take-off and entertainment was available immediately upon boarding. The food was delicious and plentiful. Drinks were offered several times throughout the flight which was not my experience with a different airline for my return flight. The choices of entertainment were current and of a good variety. Great flying experience."
缺點： "It was too cramped!"
優點： "Flight attendants are good."
缺點： "Airport, older airplanes, food."
優點： "Food, service, toiletries, entertainment"
缺點： "Airlines cancelled flights out of Rome and made several changes to our return flight which caused us to stay 22 hrs long layover in Istanbul. We had to make several long phone calls to ensure we can get the connecting flight from istanBill to San Francisco."
優點： "The service was good, the food was good. No complaints"
優點： "My seat was comfortable, the food and drink were good. In flight entertainment options were plentiful and satisfactory."
缺點： "Boarding started on time, but took far longer than necessary. Plane took off an hour after schedule which caused us to have to sprint through the Istanbul airport to meet our connector. And once we arrived in final destination, our baggage never made it onto the connecting flight.."
優點： "The food was amazing, and the seats were more comfortable than in other aircrafts."
缺點： "The boarding that took forever. We were standing for about an hour and the place wasn't even well ventilated for the amount of people were there"
優點： "There was a real good meal included on this relatively short flight. The crew was friendly. Best airline I've experienced in a while. ."
缺點： "Too little leg room. My knees touched the seat in front. Boarding was a little weird. It was announced that families with children etc were to board first. But then the groups were not called when each of them started boarding (or was that the flight to LAX? Anyway, only a minor thing)"
優點： "Crew was excellent: very attentive and polite. The food was actually good (and free), as were the beverages. The movie selection was much better than average, as well."
缺點： "Many passengers were extremely high-maintenance, but that's not necessarily the airline's fault."
優點： "On time"
缺點： "Had to wait 1 week for the money to be unblocked which affected my vacation"
優點： "Love everything... i was actually surprised... The crew was the bes"
優點： "The desk personnels from the Philippines (flight from Phils to Istanbul) were very accommodating when I requested if the plane was not full that I could be seated on an area where the other seat was not occupied. Very professional with smiling faces."
缺點： "So now, this would be the opposite (big time), this lady personnel on the desk (flight from Istanbul to Miami), when I asked her for the same request, she did not even look on the computer and quickly stated that the plane was full. I travel a lot so I just know that this person was lying and sure enough when everyone boarded, they were empty seats. I should have gotten her name because she was just plane lazy and unprofessional, it showed that she did not like her job. I paid an expensive Turkish plane ticket, so I deserve that courtesy and I would fully understand anyway if there were no seats at all but please don't even take your costumers like a fool."
優點： "Same as above"
缺點： "Boarding mess at Istanbul"
優點： "Very professional airline"
缺點： "The Tray table on my seat on Istanbul - Cairo (16A) was broken I could not eat my meal without two cushions ,in order to replace the table!"
優點： "Helpful cabin crews"
缺點： "Interval between servings of meal is too long"
優點： "For a 13 hr flight on economy class, it was excellent. Cabin crew was very polite. Food was tasty. Boarding was descent. Nice collection of music and movies. Best of all wifi on an overseas flight. Live TV news channels."
缺點： "Seats are kind of small and narrow on economy class but I guess that's in most airlines."
優點： "Crew is great, Food is good. Overall experience is excellent. Recommend 100% ."