I believe the Japan airline was very prejudice against me and some other Mexican passengers they let other Japanese people board but not us. I had my 48 hour test but they turned us away and I paid over $1,600 for that ticket and I got turned away in Los Angeles. I haven’t had a chance to complain. I made it to the Philippines a month later. But I really hate Japan and Japan airlines. I will never think about using them again. And I tell all my friends the story Unthinkable all that money and all you can say is we’re sorry Clinton Dow
Excellent except for food
JAL is one of the most professional & efficient airlines I’ve experienced. The food was very good: even in Economy! The entertainment interface needs some updating.
The seat cushion was worn out. It was very uncomfortable. The service was very good.
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
優點： "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
缺點： "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
優點： "The crew was amazing"
缺點： "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
優點： "The service and food was great. Plains are new."
優點： "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
缺點： "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
優點： "Cabin crew were very helpful and polite."
缺點： "Food lacked flavor."
優點： "Professional and friendly crew. Food was excellent"
缺點： "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
缺點： "Very professional and friendly crew. Food quality was excellent."
優點： "Seat super comfy"
缺點： "All okay"
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "Food, service,"
缺點： "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
優點： "Two choices of meal and friendlier staff. Props to JAL."
優點： "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Comfortable business class seat. Flight was on time. That’s what I wanted."
優點： "I had a pleasant flight experience with JAL. Nothing to complain about."
缺點： "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
優點： "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
缺點： "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
優點： "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
缺點： "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
優點： "So much food, great leg room, very comfortable and clean, kind and attentive staff"
優點： "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
缺點： "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
優點： "This was the best flight I have ever been on. The crew was so friendly."
缺點： "Absolutely no complaints."
優點： "Very nice airplane with new technology"
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
優點： "I liked the overall service and professionalism."
缺點： "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
優點： "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
缺點： "I thought the food was just so so. However, that's always a matter of personal taste."
優點： "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
缺點： "Aisle seats not very private, remote control not intuitive to use"
優點： "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
優點： "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
I was not issued a ticket by WestJet which made me almost miss my entire flight. Luckily I called Korean air on time and they made a booking arrangement for me to get into Vancouver the last minute with AirCanada.
Seatcomfort and food selection!
優點： "Excellent crews."
缺點： "bathroom space and selection of shows."
缺點： "The seat needs more support very uncomfortable"
優點： "Crew amazing, very polite and helpful."
缺點： "Was great, I slept most the way"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
缺點： "More offers of water and drinks."
優點： "The entertainment"
缺點： "More food selection like vegetarian"
優點： "They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats."
缺點： "Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea."
缺點： "The touch screens were terrible"
優點： "Quiet except for the kids"
缺點： "The meals"
缺點： "Missed connection at ICN due to flight delayed !!"
優點： "I could not book my seat ahead of time on the Korean air website"
缺點： "Middle seat stinks for a 15 hour flight"
優點： "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
優點： "All was well as usually except..."
缺點： "Late departure because some baggage was late to arrive and our descent was unorthodox. We passed our route did a u-turn then did a lot of adjusting (left and right plus up and down) to line up for arrival."
優點： "Excellent service and attention to detail. Flight Attendents were courteous, friendly and eager to please."
優點： "The staff"
缺點： "Business would be better"
優點： "acomodations was awesome!!!"
缺點： "temperature was not consitent"
優點： "great staff... treat you like a king"
優點： "Food and service was exceptional."
缺點： "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
優點： "Politeness, cleanliness and food."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Clean, comfortable and professional."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Flight was on time Crew very friendly and helpful and the pilots landed the plane smoothly Keep up the good job!!!"
優點： "It was very good and I am exciting to get back with Korean air too!"
優點： "Cabin crews are very kind."
缺點： "too little leg room."
優點： "upgrade the food quality"
優點： "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
缺點： "I had to wake up so person behind me could eat."
優點： "Air Korea continued to be awesome"
缺點： "Still no laptop plug"
優點： "Everyone was very polite and helpful"
優點： "Service and leg room!"
優點： "The stewardesses are very good and attentive."
缺點： "Not applicable"
優點： "Koreans are naturally respectful, making for a very pleasant flight"
優點： "The entertainment was great ,and the food"
缺點： "Waiting on long line to use bathroom"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "I am giving my flight from Seoul to Bangkok 5 stars because the crew were just lovely. They were kind, attentive and ( shock) seemed to want to be on the flight. Too often nowadays it seems as if we( the paying customer) are nothing but a huge annoyance to the flight crew for daring to sk for a blanket, need a drink or to have to use the facilities. We had a screaming child in the row ahead most of the flight and one of the flightees went so far as to walk the toddler in her arms around the plane to help smooth her. The food reminded me of airlines meals years ago with a served roll and butter, main course ( beef with potatoes and veggies) , a tofu and soy sauce side and ice cream for dessert- no plastic silver wear here, proper solid stainless. Lots of juice and water on offer all flight and beer, wine etc with meal. American carriers should take a leaf out of this airline's book!"
缺點： "Seats are cramped but manageable."
優點： "Service counter check in was very helpful"
優點： "Everything was good except the space for reclining."
缺點： "My seat needs to go back further so I can sleep. Maybe about 3 inches."
優點： "They have the best food;always offering drinks;have pleasant attendants"
缺點： "Towards end of flight the headphones were failing...unclear sounds & volume fading.They can also improve on the audio selection"
優點： "Spacious seating. I didn't feel crowded. The food on the plane was pretty good too. No complaints. All of the stewardesses were giving a friendly "sawasdee" when we got to Thailand. They provided headphones to each passenger and a pillow as well."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
缺點： "food. antertaiment"
優點： "Very friendly service."
缺點： "Korean Air needs to improve check-in. Didn't realize that Morning Calm could be used after early check-in even though kiosk didn't give boarding pass. Once we did and switched out of the SLOW regular line it went great."
缺點： "It's the transfer with customs check again which is really not necessary and very inconvenient. The line was always long."
I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
優點： "Entire crew members, food, drink, hospitality & aircraft."
缺點： "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
優點： "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
缺點： "Other than chairs being more comfortable nothing really"
優點： "Crews were great. They worked fast and helpful."
優點： "Crew was amazing"
缺點： "The boarding"
優點： "All crew are so kind.Great services."
優點： "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
優點： "Great planes, very clean toilets, very efficient and extremely polite crew."
缺點： "No paper towels in the bathroom"
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
優點： "Staff Many empty seats"
優點： "Clean plane, comfy seats and great staff"
缺點： "Everything was good didn’t hate anything"
優點： "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
優點： "Excellent service & friendly"
缺點： "Food was cold"
優點： "The 787 was awesome. Very comfortable. Great staff and service."
優點： "Very smooth boarding process and excellent, lovely flight attendants"
優點： "Everything was as I paid for. All the planes left on time. No issues."
缺點： "What can you expect in economy?"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
缺點： "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
優點： "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
優點： "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
缺點： "I suppose the food could be better."
優點： "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "The staff was so friendly, attentive, helpful and pleasant!"
缺點： "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
優點： "A nice crew and service very friendly."
缺點： "The transfer walking to long."
缺點： "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Customer service and food!"
缺點： "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
優點： "Food, staff, and entertainment."
缺點： "Tight space and the tray was on the dirty side."
優點： "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
優點： "Very awesome and polite crew. Exact reason why I chose ANA"
優點： "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
優點： "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Great star wars vessel. Very attentive staffs and flight attendants."
缺點： "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
缺點： "i asked a crew for a drink.. and they refused."
優點： "Seats were comfortable. Entertainment was OK."
缺點： "I don't know what that food was, but it wasn't food."
優點： "I had a long flight and with their hospitality and smile on their face makes me feels relax."
缺點： "There was no information about connecting flights before landing."
優點： "Everything accept the food selection."
缺點： "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Legroom and cabin ambience"
缺點： "Flight crew is great!"
優點： "Early arrival"
缺點： "Still the food not taste good"
優點： "I really liked the food selection they provided in economy. Also enjoyed how they would time dinner and breakfast depending on our location. Left in the afternoon, had dinner while still in the Korean timezone. Snoozed for 7 or so hours and it was time for breakfast when we reached the pacific time zone. I especially enjoyed their in flight exercises before landing, it really felt great to get some proper circulation after sitting for a few hours."
缺點： "While traveling on the long haul flights, I really liked flying on the Airbus; flight from Los Angeles to Seoul was initially on an Airbus, very modern with better screen and power outlets! My flight from Seoul to Los Angeles was on a Boeing which felt a bit older; entertainment screen was smaller and had a strange viewing angle (you have to adjust the tile until you get a clear view). While not really bad, I could've paid more attention to see if they inform which type of planes are being used during booking."
優點： "Smooth landing and take off"
缺點： "Entertainment. Not able to choose and no wifi"
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "Crew was really helpful."
缺點： "There could be a vegeterian food option."
優點： "Crew was friendly and seats were comfortable."
缺點： "The food could have been better. The entertainment center was also somewhat outdated."
優點： "Seat comfort and service"
缺點： "Cabin temp too warm; mediocre headphones (bro f your own)"
缺點： "I’m regarded as disabled, usually I have TSA pre-check privilege in most of the airline I took before but unfortunately, I couldn’t get any from Asiana. The guy helped me on checking in told me that AsIan’s didn’t provide this service to the customer. I felt not quite happy but ok with this. The one made me feel upset is they didn’t give me pre-boarding even though they already noticed that I’m disabled. I needed to wait on the line for over 25 minutes, my left leg very tired. I can walk but I can’t stand for long time, it hurts my back and leg. I got almost same style Vegetarian food in both dinner and breakfast, all vegetables, no tofu at all."
優點： "Leg room. Food was pretty good all things considered"
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "One of the better business class rides I’ve had. Excellent, attentive service, smart layout, all the right small touches"
優點： "Everything the service was the very best."
缺點： "No enough movies to watch."
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "The seat layout"
缺點： "The seat belt very short on one side hard to operate"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Crew was nice. Food pretty good"
缺點： "Every plane delayed."
優點： "On time arrival."
缺點： "The seats were not too good, a bit outdated"
優點： "2 free checked bags"
缺點： "Old, uncomfortable seats. No in-seat power. Weak entertainment options on tiny screens. 3-4-3 configuration means no seat is a good seat. No legroom. App sucks--good luck purchasing choice seats on it. Not enough beverage services; I was parched and desperate for water throughout. I hated my experience on this airline and will work to avoid on future trips to Asia."
缺點： "The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals."
優點： "Service was very good, spoke English and the inflight entertainment was very good"
缺點： "did not attempt to treat layover passengers with extra comfort. flew HNL to ICN 9-10 hr layover at ICN for 4+ hours, ICN to BKK (final destination). ICN to BKK flight if at all possible should give upgrade to preferred seat, higher or at least offer connecting free seats... no concern for passenger who need rest due to the long haul..."
優點： "The food was again good and the service was excellent. The entertainment was also good"
缺點： "Fight was so late that i missed my connection. I allowed three hours. The flight was 2 1/2 hours late so there was not time to go threw customs."
優點： "Between the legs of my Asiana flights, I had a 9-hour overlay at INC. Upstair in the same area with the pricey and exclusive lounges for elite travelers, there was a "Nap Space" or "Nap Place: a large suite of rooms with maybe sixty comfortable couches to catch up on missing sleep... with no sign-up required and no supervisory staff. And totally free of charge! Every airport should consider having such a welcomed service. Also at INC, bona-fide transit passengers with a outbound boarding pass can take a free shower (soap and towels provided as well?). Wow. These amenities surely make INC one of the least loathsome airports in Asia at which a day-long layover may be spent."
缺點： "No downside!"
優點： "Having a full meal on a short (2 hour) flight was a nice surprise."
缺點： "When we landed in Tokyo, didn't have a gate and had to ride a bus back to the terminal. I haven't had to deplane outside since the 70's."
優點： "The crew was pleasant and professional. The food was pretty good, though not excellent."
缺點： "This was a tired old aircraft not up to international standards for business class. The entertainment package was virtually nonexistent. There was no menu, and you just scrolled through channels to see what was already playing. There was no watching from the beginning of the movie, and no rewind or pause function. The video quality was abysmal, as if you were staying in a cheap budget hotel with an antenna TV. There was no privacy on this 11 hour flight, As you sat immediately adjacent to other passengers, unlike on the other long-haul carriers. I have had better experiences in premium economy on other airlines. This aircraft should be retired or seriously upgraded to justify the added expense of business class."
缺點： "The flight was delayed too much, by the time I reached Seoul all the restaurants were closed and I couldn't get anything to eat until 6 am. I specifically booked an early flight to avoid this."
缺點： "The food is always our problem, bec we r not used to eating Korean food, and by the time they ask us what food we can get? They run out every time they get to us , who , like us who are in the back seats- all is left is Korean food and we have no choice! Please make more food varieties, thank you"
優點： "This airline and this model of aircraft (Airbus 380) makes a 14 hr transpacific flight almost enjoyable! We've flown this route numerous time and this was by far the most comfortable experience"
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "Great service, comfy spacious seats, decent meal service"
缺點： "Food was a bit bland"
缺點： "No good Korean movies to watch."
優點： "The plane crew was awesome"
缺點： "But when I did my check in it took so long because neither of the asiana staff knew the condition or policy of my quantas itinerary. I don't know if it was the system but they should have managed better the situation. At last they took care of it but lost so much time. Besides everyone got nervous and I felt a little uncomfortable."
缺點： "Both takeoff and landing were delayed by an hour or so, I had to rearrange pickup and pay for late check in and barely made it to my business meeting. The entertainment units are outdated. Screen was so small , I couldn't read the movie titles. Selections were limited."
優點： "they to change the movie selection going to and from food was just okay Service was excellent No problems experienced"
優點： "Delayed flight for almost two hours while all passengers were already inside the plane( korea to manila) . So hot inside the plane, no air condition, no food, no comfort measures given to passengers. They should have not let passengers to board knowing that there is mechanical problem. It would have been more comfortable if passenger just waited at the airport gate."
優點： "Clean bathroom, well maintain during flight unlike some airlines 5 stars for that"
缺點： "Chicken was grilled marked than steam result tuff rubbery. Hostess refused to exchange it with beef saying thete eas no more on the spot, not even asking others waitresses from different raw, while later on when everyone wad sleeping I went to asked for water and there you go. She ead eating the beef from economic class and a dish from first class. I always thought that customers are valuable because we pay their salaries?! Very desapointed from this hotess from the Philli. Who during the who flight treat me like dirt, maybe she hates Americain? Also most of movies are children oriented only a few for mature minds and they are over a year old. First time on Asiana and last time even been a star alliance member what a disappointment!"
優點： "Flight attendants are great. always trying to help , with a smile while doing so."
缺點： "Delay 50 minutes waiting for connection flight 2 nd time (50%) on this trip, appears that this airline is getting bigger and disregarding schedules for $$$. Also advanced on line seating is meaningless. Internet web-sight is always a problem finding the correct pages if you have a problem no local contact listings (tel. #) in major cities they have offices in. I had a Tel. # for office in BKK, used in the past , they changed the # without even leaving a message or new #. I needed to change my departure date & because I could not contact them thru web sdite or Tel. this was not possible & missed a very important meeting in N.Y."
優點： "- gentle crews"
缺點： "- old avion especially very small monitor - few snack"
優點： "food and crew"
缺點： "I don't have the exact flight times but flight from Seattle to Korea was suppose to arrive in Korea at around 18:00 and leave for Ho Chi Ming at 19:00. It arrived after 18:00, boarding was suppose to be at 18:40 but by the time I was able to get on the rail to the main station it was 18:40. Luckly a crew member had a sign and was calling out "HCMC". Luckily I am in good shape because we ran through the airport to the next connection as they were getting ready to close the plane doors. Need to have someone walk and time, the time of arrival from Seattle into Korea, onto the rail, to the main station and distance to gate 40. You may very well miss your flight."
優點： "see above"
優點： "I was very impressed with crews helpfulness, the quality of the food and entertainment."
缺點： "My wife and I are both Asiana Gold Club members. When we recently tried to board a plane in Inchon, Korea for a return flight to San Francisco we were told that we could not board though the gate labeled "Elite/Gold Club members" but had to stand in the long line of Economy class customers. When I asked "Why", I was told it was for Star Alliance Gold Club members, not Asiana Gold Club members. There was no indication on the sign there was a difference. Don't get me wrong, I'm not so disturbed about standing in the long line. I was upset because of the implied difference in the Star Alliance Gold Club benefits vs. Asiana Gold Club benefits and, as far as I am aware, the unpublished differences so when we as customers are at the airport trying to operate within the system, we know what to do. Please confirm there is a difference and what those differences are. Jerry"
缺點： "baggage fees"
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
優點： "Plenty of room."
缺點： "Heavier snacks."
缺點： "Flight delayed for 2 hours"
缺點： "Delayed flight planning - would have been nice to delay the flight before boarding."
優點： "I never boarding this flight."
缺點： "Better communication skills."
優點： "Great crew!!"
缺點： "Boarding was a bit slow!"
缺點： "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
優點： "Just a great experience Delta is still above the rest excluding Hawaiian"
缺點： "Cant think of anything"
缺點： "My 'window' seat had no window! Feeling was claustrophobic"
優點： "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
缺點： "Leg room. Never can have enough leg room."
缺點： "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
缺點： "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
優點： "The wait"
缺點： "The screen didn’t change in time"
缺點： "The pilot was a Daredevil"
優點： "crew was nice and pilot was informative."
缺點： "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
缺點： "The landing was somewhat frightening."
缺點： "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
優點： "Nice flight attendants"
缺點： "Freezing flight."
優點： "The flight crew was so polite and willing to help."
缺點： "The boarding process needs to be looked at. Maybe creating better zone style lanes might work, it's always a hassle and always a pain in the a** trying to navigate my way to the boarding door."
缺點： "I didn’t like having to pay for bags and headphones."
優點： "Great service, comfortable plane"
缺點： "Waited 45 minutes for de-icing"
優點： "Service was great. Regular drinks and snacks."
優點： "Smooth flight Courteous"
缺點： "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
缺點： "Too many announcements"
優點： "comfortable seats"
缺點： "delay delay delay"
缺點： "Food sold out and there was nothing left"
優點： "Special staff great pilots snacks free movies safety"
缺點： "Everything was great"
優點： "Quick friendly service from crew and captain."
缺點： "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
優點： "Good selection of movies/shows."
缺點： "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
缺點： "I froze on the way to Las Vegas and there weren't enough blankets."
缺點： "Female flight attendants were rude and acted like the passengers were a bother. Tried to move to an emergency row after the doors closed, which was empty and the flight attendant refused stating we had to pay extra. NOT HAPPY"
優點： "Nothing I can think of right away"
缺點： "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
優點： "Nice courteous cabin staff."
缺點： "See comment above"
優點： "Service. Sweet attendant."
缺點： "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
優點： "The agents in the air were a lot more understanding and at least apologized."
缺點： "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
優點： "They offered water and snacks It was quick"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "We arrived in Las Vegas"
缺點： "Even in first class, it appeared to me that the legroom has been decreased."
優點： "Good entertainment with games for kids, movies etc."
缺點： "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
優點： "The flight attendants were nice and polite!"
缺點： "My cell phone needed a charge but I did not realize that at my feet was a place to plug in a USB cable! This is great to have, when this is available it would be great to let the passengers know!"
優點： "Boarding was good"
缺點： "Boarding was good first time flying first class not happy with service when I wanted another Drink had to walk to very back of plane all the flight attendants were hanging in the back tiger no one was in the first class section. In the beginning of the flight took forever to get a drink I have had Reg class has better service. Flew Detroit to Vegas 4.5 hours"
優點： "A good crew working to do their best"
缺點： "What else? Just too little space..."
優點： "The crew in the business class was very attentive."
優點： "We landed safely and the flight was smooth"