Positivity of check-in and Boarding personnel. Boarding personnel assumed you were flying Economy rather than Business. They need to read the ticket class.
Very kind, helpful and polite.
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
優點： "The seats were comfortable, the plane was empty so could move for comfort"
缺點： "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
優點： "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
缺點： "The food was a little bland, but that is nit picking. For airline food, it was very good."
優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
優點： "Love everything"
優點： "Professional and friendly crew"
缺點： "Food quality from Jakarta is bad"
優點： "The crew and food was amazing, with ample entertainment selections."
缺點： "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
缺點： "Electricity didn’t work in my pod"
缺點： "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
優點： "JAL operates with incredible efficiency."
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
優點： "Everything was great"
缺點： "Lower the price"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great service. Food drink and inflight entertainment"
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
優點： "Friendly diligent staff"
缺點： "No announcement to acknowledge the bumpy ride"
優點： "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
缺點： "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
優點： "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
缺點： "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "Courteous and professional flight attendants"
缺點： "Long gap between meals. At least they could have provided juice or snacks in between meals"
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
優點： "First about the price of the ticket, and the survis in the plane"
缺點： "Actually nothing is my dislike things."
優點： "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
缺點： "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
優點： "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
缺點： "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
缺點： "I thought the food was just so so. However, that's always a matter of personal taste."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
優點： "food was great flight attendants are courteous and reliable"
優點： "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
缺點： "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
優點： "Economy seats were extremely comfortable and roomy. What a difference that makes."
缺點： "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
My wife asked for a meal with no pork. She was given a Muslim meal which was vegetarian and no meat. She can eat chicken, seafood, and beef. After we arrived at our destination, we called to cancel the Muslim meal, since there is a better selection without pork.
Everything was excellent!
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
優點： "Clean plane and comfortable seats."
缺點： "Complementary snack to go with free beverage."
缺點： "Five delays and three gate changes are not cool"
缺點： "Seat cushion could have been softer"
缺點： "can not think of anything. Everything was more than i expected.Thank you for my experiance"
優點： "The crew are great!"
缺點： "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
優點： "Crew was good"
缺點： "The way they board"
優點： "Food was good"
缺點： "Disappointed with some of flight attendants. ANA used to provide best customer service."
缺點： "Old man next to me couldn’t keep his arm on his side."
缺點： "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
優點： "Food and entertainment has to be better."
缺點： "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
優點： "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "Flight attendant didn't mention so well about drink service."
優點： "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
優點： "Very polite staff"
缺點： "The curry made me sick and the movies were outdated."
優點： "Good food, seats were comfy enough for a 4.5-hr flight."
缺點： "Better Hollywood options for entertainment."
優點： "Nice space between seats for the economy class."
缺點： "The entertainment center (sound) did not work in my son's seat."
優點： "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
缺點： "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
優點： "Everything excellent"
優點： "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
缺點： "Seats in economy are a little uncomfortable, but to be expected."
優點： "The leg space of the plane"
缺點： "Some crew hard to understand they English"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Good good, good service, and good equipment."
優點： "I feel like home"
缺點： "The crew smail"
優點： "Very nice plane, enough room, didn't feel cramped"
缺點： "Had to switch gates 2 times"
優點： "Great service"
缺點： "Film selection is ok."
缺點： "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
優點： "Generally the fligt was wonderful."
缺點： "Of course I had a correct USB cable for i ad, I can not chage it."
缺點： "Ordered Fruit Meal. It did not have a variety."
優點： "Sleeper seats, food and service"
優點： "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
缺點： "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "On time, comfort, good food, good deal"
缺點： "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."
優點： "staff was great in business"
優點： "Staff are very attentive and helpful; the entertainment system is top class"
缺點： "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
優點： "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
優點： "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."
優點： "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
優點： "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
優點： "ANA has always done a fantastic job, mfrom customer service to the food to checking you in."
Sandwich could be better :)
Friendly staff. Could improve on the leg room!
Too north airlines among all.
The staff were very friendly. Love the legroom space even in economy. Staff were friendly and onboard entertainment has a lot of good choices!
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
優點： "The service was outstanding! All of the flight attendants were amazing!"
優點： "crew was pushing , no time in an rush all the time"
缺點： "service level"
優點： "The service, foods , sack ,"
缺點： "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
優點： "I liked the size of the cups for drinks: smaller than usual."
缺點： "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
優點： "Serve customers with a smile"
缺點： "Better tasting meal packages served at economy cabin"
優點： "Same as above on SIN-BKK"
缺點： "Next time in B787 Dreamliner"
優點： "Seats are spacious even for economy class."
缺點： "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
缺點： "For better leg room in business class go for the bulkhead seats"
缺點： "5 crying babies on a red eye. Don’t know if that can be prevented."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
優點： "Food was good"
缺點： "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
優點： "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
缺點： "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
優點： "smooth boarding process excellent enterntainment offered food is also quite good"
缺點： "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
優點： "It’s worth it to pay a bit more for the extra legroom seats."
優點： "All of services, food, Language, clean air even so beautiful ~~"
缺點： "So nice and beautiful wearing also food is very good"
優點： "Entertainment excellent, cabin crew superb"
優點： "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
缺點： "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
缺點： "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
優點： "food. schedule was on time"
優點： "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
優點： "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
優點： "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
缺點： "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
優點： "they even addressed me by name"
優點： "Crew was very pleasant!"
缺點： "Cabin area warm for a 9.5 hour flight! Food selection was not much."
優點： "clean aircraft and friendly cabin crew"
缺點： "uncomfortable seats, average meals, poor infotainment selection"
優點： "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
缺點： "Sound quality of ear buds was not good. No issues if you travel with your own."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
優點： "The food was ok. It didn't set my heart on fire, but I did finish it."
缺點： "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
優點： "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
優點： "crews are energetic and warm welcoming passengers."
缺點： "aircon temperature is too hot for seat 50H area."
優點： "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
缺點： "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
優點： "The staff were great, very efficient."
缺點： "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
缺點： "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
優點： "Exceptional service!"
缺點： "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
缺點： "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
優點： "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
缺點： "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
優點： "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
缺點： "My husband reacted to the spicy beef/rice dish served for breakfast."
今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
優點： "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
優點： "Boarding on time and the flight arrived earlier than schedule."
缺點： "They didn’t have tv music videos like air canada"
缺點： "Everything was great"
優點： "Very comfortable Business Class seat, pretty good entertainment."
缺點： "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
優點： "Friendly professional crew"
優點： "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
缺點： "A little pricier than other airlines but definitely better!"
優點： "Boarding was delayed in Taipei although the flight made it in great time"
優點： "Comfort, crew, food"
缺點： "Choice of movies somewhat limited (in English)"
缺點： "The food doesn’t taste good"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "No way to tell them that I am vegetarian. And only if I buy tickets with their site I can get it :("
優點： "I am happy and satisfied with the service, thank you guys!"
優點： "plenty of movies to watch."
缺點： "the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken."
缺點： "Delay for 1 and half hour"
優點： "Service from crew excellent Food on all meals wonderful Seating was excellent"
優點： "The actual flight experience was great."
缺點： "My bag is still gone because they wouldn't return it to us after the flight and there are items that I need."
優點： "Everything from boarding to entertaiment."
優點： "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
缺點： "Chairs in economy are not the most comfortable"
優點： "Same as above"
缺點： "Same as above Also flight was a but messy, and crew couldn't keep some passengers quiet"
優點： "I love EVA fair's service, they are very systematic in boarding their flights making flights leaving on time. The crew took care of my mother who needed wheelchair assistance. Washrooms are clean."
優點： "Thick blanket, toothbrush & toothpaste, eyes cover for sleeping, on time boarding, excellent overall"
優點： "Comfortable flight. Crew were friendly and attentitive."
缺點： "English speaking movie content was sub par."
優點： "I like it when they checked in our hand carry bags free of charged.They make your travel more pleasant and comfortable.."
缺點： "I don't like the food choices and sometimes the entree itself looks messy and unpalatable..The flight attendant only offer drink just one time in a 10 hr. flight not like Asiana and Korean air..Flight attendant just sits at the end of the plane chatting..lol.."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Crew and service were great."
缺點： "Food to asian. Entertainment limited and to asian."
優點： "Nice crew, comfortable ,no delate"
缺點： "We did not like all the meals in all the flights"
優點： "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
缺點： "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
優點： "Seat is reasonably comfortable in Eco Plus"
缺點： "Inattentive flight attendants, forgot my drink order and very stingy with the amount served. No apology from the crew for the 60 minute flight delay. Also poor communication during the boarding process with the delay: didn't communicate the delay until after the scheduled boarding time and provided no firm rescheduled time until right before boarding actually happened. Poor planning all around."
優點： "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
缺點： "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
缺點： "Flight delayed. Food was just ok."
優點： "I love the price, all staff was kind and helpful and the seats are comfortable."
缺點： "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
優點： "Timely flight, no delays."
缺點： "There were no issues."
Seats could’ve been more comfortable
I would like to prefer it next time.
It was a pleasant experience and no complaints.
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
優點： "Fast Boarding"
缺點： "Better Economy Class Seats"
優點： "Live sport TV, on board wifi"
缺點： "More livesport TVs and browsing data."
缺點： "Looks like Emirates uses really old planes for this leg. The recliners were not working."
缺點： "Bigger entertainment screens compared to previous Emirates flight from Manchester"
優點： "The crew was fantastic. The food was good for airline food."
缺點： "The seats were narrow and seemed a bit smaller than usual."
優點： "cheuk in 快！吾使等太耐！"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
缺點： "Everything was good"
優點： "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
缺點： "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
缺點： "poor service . Unresponsive cabin crew"
優點： "Entertainment Comfort"
缺點： "Crew are very lazy and not so attentive"
優點： "Everything was very good"
優點： "I got upgraded to business class"
優點： "Friendly crew"
缺點： "Service from crew slow and when you ask for something they sometimes forget to bring it"
優點： "I love the positive and can-do attitude of your crew"
缺點： "A 4 year old banging on the back of my seat"
優點： "Got upgraded to Business!"
缺點： "Nothing really, crew was professional"
優點： "Special ordered food was good, felt like we ate too many times but it was a 15h flight. Extra legroom seats in exit row are great, but other passengers stand in front of you to wait for toilets. Not sure if entirely worth the money for that reason only. Entertainment options were plentiful."
缺點： "Other passengers that treat the public space of an airplane like their own living room or bedroom. Disgusting and rude. I'm sorry the flight attendants have to put up with poor behavior. Amenity kit seems a bit skimpy for economy class. Toothbrush was falling apart and not enough toothpaste. Bring your own on board."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Consistent service"
缺點： "Toilets not very clean towards the end of the flight"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
缺點： "I did not like that only one bag is allowed on the flight if you are in economy."
優點： "Food was good and not over salted like most airplane foods"
缺點： "Need more recently released US movies Options are so few Not enough African movie either"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "The staff are extremely friendly and accommodating. The plane itself was clean and there were plenty of bathrooms. It was great to have two free meals, drinks and entertainment making a 10 hour flight go by faster. I love the eye masks and ear plugs to make sleeping on a plane easier. All around success and would fly again with them!"
缺點： "On the flight home the crew seemed a little confused who was in charge of my row. I had to go get myself the customs forms and a pen. Also the front of the plan was extremely hot compared to the back."
缺點： "Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark."
缺點： "From Dubai to London was very cold in the plane"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The flight was on time."
缺點： "Never had an experience where "pocket book, was weighed. After my carry on was weighed , my personal bag where I had my essentials and medications were included in the total weight of carry ons. I ended up paying for overweight. It was a big surprise for me. I came from NY and your agents approved . I had to pay,or discard."
缺點： "Entertainment system at my place didn't work properly."
優點： "Customer service, amenities like socks, sleeping mask, free headphones and free drinks were all excellent part of the trip."
缺點： "I'm a reasonable we'll traveled man who always flies economy class (unless I get a free upgrade or a great price to upgrade at check in). This is the most uncomfortable, cramped, and smallest seat I have ever flown in...first time flying Emirates...I certainly would never fly again and actual am haunted by the idea of the return flight in 10 days. Not worth it! I'd rather deal with possibly getting dragged off a United flight!"
缺點： "Boarding of gate A20 location in Dubai"
缺點： "One baggage misssing, flight delay"
優點： "Easy boarding, great service"
缺點： "I couldn't pick my own seat"
優點： "Great service and staff."
優點： "The in-flight entertainment is very good."
缺點： "For in-flight service call to flight attendant, it took 30 mins for response, and in the meantime two attendants walked by and waved me off. The next time I asked an attendant for water, he said sure he would get it, but he never showed up. Their water & juice service is not adequate for long-haul flights. Dubai has poor air quality, which might be bothersome for a long layover."