Easy flight boarded late but they made up the time
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
缺點： "Luggage lost. Tv audio did not work"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
缺點： "Cabin crews need to learn how to smile."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "good flight"
缺點： "food is ok"
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "Food Service Crew actually cares about you"
優點： "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Glad to make it to Japan safely and back in one piece"
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
缺點： "No individual AC vents to stay cool on long flight."
優點： "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
缺點： "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
優點： "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
缺點： "Selecting seats online"
缺點： "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
優點： "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
缺點： "A newer plane with more restrooms would be great."
優點： "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
缺點： "The website doesn't work very well. It's also difficult to navigate."
缺點： "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
優點： "The crew was excellent & seats were comfortable"
缺點： "Better boarding procedures. JAL is better."
缺點： "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
優點： "One of the best service! Thank you!"
缺點： "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
優點： "I like the service. I love the food,"
缺點： "Nothing for complaining, everything is good"
優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
優點： "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "The business lounge in honolulu"
優點： "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
優點： "The food and staff were great."
優點： "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
優點： "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
缺點： "Very limit kids entertainment"
缺點： "The food was not as good as in my previous flights."
缺點： "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
缺點： "airline is unprofessional the whole trip was canceled"
優點： "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "Food & Entertainment"
優點： "Services and respectful"
優點： "Staff were very nice. Very fast service as well."
缺點： "Seats were a bit uncomfortable"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Enough room for relax, I love this one"
優點： "The staff are friendly and helpful. The seat is very comfy"
缺點： "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
優點： "The food were good and just enough for the inflight need"
缺點： "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
優點： "Service was nice way more room than American Delta or United for economy"
優點： "Cabin crew was fine, nice smooth flight."
缺點： "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
優點： "All the Japanese food are delicious! The crew are polite and nice"
缺點： "I suppose, not enough variety of American movie. In my opinion"
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
缺點： "No foot rest=back pain"
優點： "Wish there was more movies in English"
優點： "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
缺點： "Nothing, really."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Was able to request a gluten-free meal for the flight"
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
缺點： "I disliked that the seating did not have its own personal air. At times I would get hot."
優點： "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
優點： "WAS OK BUT NEED BETTER PILLOWS"
優點： "Business seats great, personal attentive service; more great entertainemnt than I could consume! Business class almost empty..."
缺點： "I pre-ordered my meals, which were very beautifully presented andtasty, but did feel they weren't large enough. Dessert offerings lacking"
缺點： "Was never notified that my wife would not be allowed to board the plane due to travel. Neither the airline or travel agency warned me of this."
優點： "Cleaner and better service by flight attendant than other US flight company."
缺點： "Smells of food is strong. When I don’t have appetite and feeling sick, the smell makes me feel sick more."
優點： "Everything was fine."
缺點： "Not much."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Crew always very friendly"
缺點： "More comfortable seats"
優點： "The crew was very helpful and amazing. The food was healthy AND delicious. Very interesting selection of movies, music, games. A small pillow and blanket was provided to everyone."
缺點： "The first few rows of my section received drinks in the first round, but then the attendant ran out and forgot about the rest of us. I am tall, so the seat was not very comfortable for 13 hours of flight--had neck pain afterwards."
優點： "My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order"
缺點： "Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order."
缺點： "Incredibly slow wifi"
優點： "On time"
缺點： "All was ok"
優點： "Great service"
缺點： "They treat everyone so well"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Errors made on flights both too and from Taipe were cancelled. Wasted 3 hours of my time!"
優點： "Departure and arrival time"
缺點： "Food and not enough snacks available. FA is not friendly"
缺點： "Lack of movie selections. ear plug location is not convenient, especially when your neighbors want to get out and you have to unplug headphone in order for them to pass through."
優點： "The crew for the trip back to US was not as good as the crew for the trip to Taipei."
優點： "We liked the spaciousness and overhead bins."
缺點： "The seat was not comfortable. On the flight out, we were in an Airbus and its seat was so much better."
缺點： "Another enough beverage offerings during meal service. Had to ask for all drinks. Not a lot of flight attendant visits during flight, considering the length of flight."
優點： "My seat in emergency isle was brilliant: quiet, spacious and easy access...perfect for snoozing! I arrived refreshed and ready. The staff at airport and on the plane as usual were focused on assuring my needs were met!!!! Chow was hot and yummy along with real silverware!!!"
缺點： "Volume of sound on movies should be increased to off set the plane’s. The viewing screens should be increased in size."
優點： "The demeanor of the crew on our Taipei to Houston flight was friendlier than the crew from our EVA flight from Manila to Taipei."
缺點： "This flight had the worst food options from all the other fights we have taken during our whole vacation."
缺點： "Delay for 1 and half hour"
缺點： "When offering drinks, the steward didn't give passengers enough time to make their selection. Offerred snack in the dark when most people were asleep. Understand that the attendants are trying to carry their tasks in a specific time frame but there must be a better way to serve your customers, such as announcing that snack can be brought to you upon your request."
缺點： "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
優點： "The service and the smooth landing despite the strong winds upon landing in Houston"
優點： "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
缺點： "Chairs in economy are not the most comfortable"
優點： "I love EVA fair's service, they are very systematic in boarding their flights making flights leaving on time. The crew took care of my mother who needed wheelchair assistance. Washrooms are clean."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Crew and service were great."
缺點： "Food to asian. Entertainment limited and to asian."
優點： "Nice crew, comfortable ,no delate"
缺點： "We did not like all the meals in all the flights"
優點： "Awesome crew, great prices and I will use them every time!!"
缺點： "The flights are cheaper to Chicago, insist Houston could get these rates"
優點： "\the well trained wheel chair servers. They care."
缺點： "Flight crew is great!"
優點： "Comport and fast"
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "Crew was friendly and seats were comfortable."
缺點： "The food could have been better. The entertainment center was also somewhat outdated."
缺點： "A normal flight with good service but at a really good price. I fly 15 or more times a year and would definitely do this one again."
優點： "The crew was great, food was great and the seats wider and comfortable !"
優點： "Food and service was excellent"
缺點： "No wifi, the entertainment unit required a dual jack head phone set and I couldn’t use my noise canceling headphones. Also had to pay 150 dollars for my 2nd bag. Way too expensive!"
優點： "- Excellent leg room for Economy - Adjustable height foot rests - Impeccable service from flight attendants - Decent selection of media entertainment"
缺點： "- Potatoes overcooked."
優點： "Boarded plane, woke up to watch one movie the arrive in Seoul. Plane was clean on time no hassles"
優點： "Crew was kind & do their job well ensuring passengers are taken care of. Food was very good."
缺點： "Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late."
優點： "My husband and I were so hot during this flight! We originally had bulwark seats, then were changed to a "better " location. This new location had no air vents above it, while all the other seats did. People around us were using blankets, while I was fanning myself. We couldn't use our neck pillow...it made us hotter. I dread the return flight!"
缺點： "See above The food was good."
優點： "I love how they give importance to parents traveling with little kids."
缺點： "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "The cew is very friendly but need to improve their English."
缺點： "Entertainment system. Food options. General service offering in business class"
優點： "The check in crew in Fukuoka were excellent! Nice smooth fast flight. Will definitely fly with them again!"
缺點： "I would love a vegetarian option!"
優點： "Everything went smooth. The temperature of the cabin was good. The crew were on it. Food and entertainment was great!"
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "Comfort, crew, and entertainment were excellent for economy class. Good leg space considering Asian carrier."
缺點： "Food rivaled that of low cost carriers."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "The seat quite comfy compared to other airline."
缺點： "Entertainment. Nothing for each use. Bored."
缺點： "Korea to Phnom Penh the food could be better."
缺點： "Limited choices for the movies."
優點： "On time"
缺點： "The air was not pure it circulated and I got sick next time make sure the ac is working properly and there was no choice for food selection it the same during the entirety flight the flight attendants did not understand English I have to point or using signs language"
優點： "Overall smooth flight and pleasant staff"
缺點： "Seats weren't totally clean"
優點： "Good leg room, clean aircraft, short flight. I'm 6'2" and had good leg room. All you can ask for on a fairly short flight."
優點： "More leg room than any airline I have flown in economy. Nice staff."
優點： "I like how I asked for an aisle seat and it was given to me without hesitation."
缺點： "No complaints."
缺點： "Old plane, Boeing 777, LCD screens need updating, otherwise everything was great"
優點： "They got the special meals right & most flight attendants were efficient."
缺點： "Poor service! Why is Korean ground crew always in such a rush & so pushy? Much of their English lacks basic manner in civility."
優點： "Friendly and attentive service Comfortable headrests"
優點： "Both of my roung trip got delayed for about an hour. The service was very so so compared to Korean Air. I couldn't get tickets through Korean Air because of no ticket available but next time I will definitely look forward Korean Air only."
缺點： "Just about everything."
優點： "crew was very professional and pleasant. Plane was in excellent condition comfortable and clean"
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Overall the crew is wonderful"
缺點： "The seat needs more cushioning"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "Overall, most liked - food"
優點： "I like the flight crew Filipina very helpful and one Korean Lady help me pulled my luggage over headed."
缺點： "Delayed Flight but it's ok. My connection flight at night time anyway."
缺點： "No good Korean movies to watch."
缺點： "I didn't appreciate the fact their website does not offer a variety of choices like vegetarian or vegan or even low calorie or low salt options"
優點： "Crew was friendly from start to finish."
優點： "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
缺點： "Limited in flight entertainment for children."
優點： "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
缺點： "I found that unlike my SEA to Seoul flight, the staff on this 9 hour flight only brought drinks around during meal time; or you had to specifically call a staff member to get a drink. I really appreciated the first flight staff that took care to bring drinks around more often without needing to call on them. They seem very stingy with carry on items. Other than that, it was a very pleasant experience."
優點： "For the duration of 5.5hours, 1 main meal and 1 snack were served. Prompt drinks and meal service"
缺點： "No personal inflight entertainment. Only a few screens from the ceiling, with poor viewing angles."
優點： "Service is good"
缺點： "There is so much of delaying and layover"
優點： "Movie and entertainment selection were solid. Legroom was decent. Food was above average, but nothing special."
缺點： "Seats were uncomfortable, not enough cushion, very bad on a 22 hour flight. Only beer and wine available. very long layover, almost 6 hours."
優點： "For 14 hours, it was passable. Food surprisingly good (only chose Asian selections; Western food looked dismal). More movie options would be nice."
優點： "The crew and service was excellent, as good as it gets."
缺點： "The week before notice of aircraft switch (which gate agent said happens very frequently) from flat bed to old style 2 + 2 seating, with angle, and quite uncomfortable seat, is apparently a frequent Asiana bait and switch. This is a deceptive and inexcusable and deceitful practice. Too bad, because the crews are so good, but doesn't make up for 12 hours without sleep, before an important meeting."
優點： "Very limited choice of movies and the system is slow and out dated"
優點： "Boarding and on time flights"
缺點： "No personal tv on flight"
The entertainment options weren’t easy to “scroll” through to see options. The flight attendants were very polite to some and less polite to others. The food in premium economy was just ok (no salt). When comparing to Singapore Air, ANA, and Cathay (all three this trip) it didn’t stand out like we hoped.
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "I was unable to board the flight so there is nothing to talk about."
缺點： "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
缺點： "Very small in the plane"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
缺點： "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
優點： "The crew were very attentive and the pods are comfortable."
缺點： "Why would I have an access to the Cathay Pacific VIP lounge at Gate 65 when my boarding is more than a mile away at Gate 3. There was a VIP lounge at around Gate 4, why was I not given access to that one? As it was I almost missed my flight because of the one mile scramble from the VIP lounge."
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
優點： "Crew was amazing and diligent !"
缺點： "Food could have been better with some more options available onboard!"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was average. Few of them were hospitable and friendly."
缺點： "After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach."
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Food was mediocre and passable."
缺點： "Rude behavior of Cathay Pacific Staff"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "Staff was welcoming, everything was well organised, food was good. Journey was comforatable ."
缺點： "More choices foe veg meals"
缺點： "The crew service very lack"
缺點： "Plane from Manila to Hong Kong was newer and better than the plane from Hong Kong to Newark. Upgrade the planes for longer hours flight"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
缺點： "Poor inflight service"
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Crew was excellent with great service and appropriate amount of information from captain"
缺點： "Baggage return upon arrival not very good Also airline requirements of arriving 3 hours before flight is a cruel joke."
優點： "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "Everything! Very organized!"
優點： "Friendly staff"
缺點： "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."