so upset with the poor customer service I have received.
I love Japan Airlines specially the food and crew
keep up the good work. happy travel experience…
The Manila to Japan leg were great, so was the Japan to Chicago… but it all went downhill from Chicago. Our connecting flight from Chicago to Philadelphia was cancelled, then our baggages were loaded onto a different flight than our actual rebooked flight. We made arrangements for us to pock-up our mis-routed luggages that arrived at Phildelphia a day after our flight. However, AA delivered the baggages, so we got a hold of our baggages at the end the day already.
Left late and arrived late other than that it was good
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
優點： "great crew"
缺點： "better breakfast or snack before arrival"
缺點： "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
優點： "Crew was amazing, food was great."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "was not able to board and was checked in 4 hours in advance"
優點： "The flight crew"
缺點： "More space"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great crew. I easy transfer!"
缺點： "Food was not great."
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
優點： "Very smooth ticketing and boarding on Tokyo to Manila."
缺點： "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
優點： "Nice leg room and excellent head phones nice crews"
優點： "Excelent good service.Staff are friendly."
缺點： "Almost i like everything"
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "Nicest crew I have ever seen!"
優點： "Best customer service"
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
優點： "Nice staff."
缺點： "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
優點： "Excellent entertainment and the crews attention made me fell welcomed."
優點： "Crew was very pleasant"
缺點： "Food was fair, not great."
優點： "Customer service was really good"
缺點： "The food always makes it hard to eat anything the next day."
優點： "Excellent service overall"
缺點： "Nothing particular"
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "Simply excellent !!!"
優點： "Awesome experience, nothing like any other. Will fly again."
優點： "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
缺點： "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
優點： "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
缺點： "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
優點： "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "Clean and very good service."
優點： "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
優點： "excellent seat space, friendly flight attendants, would fly with JAL again."
優點： "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
優點： "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
缺點： "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
優點： "very friendly and very helpful from checkin in to departing"
缺點： "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
優點： "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
缺點： "I couldn't check in online without a JAL account."
優點： "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點： "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The staff took pride in providing excellent service from check in till landing."
缺點： "Still paying for wifi in 2016"
We were travelling with an infant in row 24. Since our seat couldn't recline, but the people in front of us had their seats reclining, there was hardly any space for us to come in an out for diaper changes every couple of hours, or just to take the baby around the flight. maybe the crew can provide a coloring kit and/or a simple toy for infants to keep them busy
Flight from Seattle to Reno was cancelled. Didn’t find out until we got to the transfer desk at SEA. Weren’t able to get first class seats on next flight out the next day.
I thought the plane was overly warm. That was my only complaint.
The Layoever in ISTANBUL WAS TOO SHORT. We did not have enough time to cross the entire airport, back through security check and then cross again. It is not reasonable and not right for the airline to sell tickets with unreasonable layover times or to have a representative fast track the process.
優點： "Fast and easy."
缺點： "The new Istanbul airport is way too big and confusing. Its pretty but needs people improvement."
優點： "Yes everything was perfect"
缺點： "Everything including food was excellent"
缺點： "Boarding took longer time Than it should."
缺點： "I bought Turkish because I want to take 3 piece checked luggage. They charge 300 for 3rd piece luggage."
優點： "Nice flight crew"
缺點： "The food"
優點： "Food was good enough."
缺點： "Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes."
優點： "Great crew, was at gate to help us refirect to later flight. Onboard crew provided extra of meal due to allergies."
缺點： "Fish always served, I'm allergic and this is not a special meal request in USA, a lesson for myself."
缺點： "They changed my seat at the gate, will be filing a claim to Turkish airlines."
優點： "Lot of empty spaces"
缺點： "Lot of rubbish on the plane"
優點： "Food, leg room and entertainment options, plus the service"
優點： "The flight crew was excellent. Very attentive, even in coach. Amenities were good. The food was adequate to good."
缺點： "The seats were a bit hard. Still, the legroom wasn't any worse than a domestic flight."
缺點： "Unconfoetable seat for business class. No priority for boarding in business clas. Old plane."
缺點： "Took them too long to pick up the trash ..."
優點： "The flight attendants are always helpful and very nice!"
缺點： "I have been flying Turkish Air quite a bit since 2011. I have noticed that on some shorter flights they are using newer planes with a bit more leg room, but on their longer flights (Like the one I take quite a bit from Los Angeles-Istanbul) they are using older planes that are horrific for anyone over 6' tall. I can't even sit in the seat without my legs jamming against the seat in front of me, and when the recline, I have to sit sideways. They are also very small sideways. I am a big guy, but not overweight, and barely fit in the seats. Their seats are definitely getting worse since I started and they ended their economy plus seat option, which at least gave you an option, for a couple hundred dollars more, you could have a nice seat. This is of course to make more money and jam more people on their planes without caring at all for the passengers comfort when you are flying, and it makes those long 12-14 hour flights miserable! Also, the planes are very hot when you board, which can be very uncomfortable, and they no longer give you a hot towel (As they used to) until the plane has taken off. They also do not serve a 1st beverage right away after take off (10,000'). Your first beverage is with the first meal, and then you are not served anything again until the second meal, whereas most other airlines serve drinks throughout the flight. SO you fly for 12 hours with 2 service times and no offers of drinks, snacks, etc. during the flight."
缺點： "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
優點： "We received edit seats so we had more room which made the quick flight more comfortable."
缺點： "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
缺點： "Lost my baggage and didn’t get any clear answer about it"
優點： "again crue was best"
缺點： "boarding gate was Mile away , you need Taxi to get there, whats wrong"
優點： "I like crue"
缺點： "3 days travel instead of 1 , WTF?????...."
優點： "Same as the first flight. Entertainment is good, foods good, crew was nice, USB charging is great."
缺點： "Kinda annoyed that it was a two prong plug for the headphones. It was super hot and I couldn't rest. Not a lot of space beneath seat in front for personal items."
缺點： "Sears to close too tight"
缺點： "No miles. No notification either. Seems very arbitrary"
優點： "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
缺點： "There wasn't nothing that I didn't like . I love me some Turkish airline."
優點： "Flight was very punctual (actually early enough to cause problems with being collected on arrival), despite being full, there was ample space. The food was very edible, brings service was sufficient and the crew were friendly and helpful."
缺點： "The gate was a good 15-20 minutes walk from the main duty free area of the terminal with not much signage indicating this. The touch function on my inflight entertainment screen lagged a bit and there was no USB charging offered"
優點： "I loved the staff and the services provided. Food was excellent and the overall flight was just amazing."
優點： "Flight attendants are professional and efficient, and the aircraft is clean and has an excellent entertainment center for all passengers."
缺點： "Rows are too close, with my knees pressed against the seat in front of me. That is misery for the 10-hour flight from Chicago to Istanbul. We had a much better experience when we flew Turkish Airlines a few years ago. Sad!"
缺點： "The tv sett wasn't working ."
優點： "Comfortable plane Good food Friendly service"
優點： "The food- did they have a chef on board?!!"
缺點： "The boarding to the US wasn't fun. 1) the men had to go first and then the women... culture shock. And then 2) double screening for everyone because of trump's travel policies."
優點： "Bathrooms need more attention from the crew because some passengers do not clean after use. I saw whole stack of seat cover papers laying on the floor through out the 13 hours of flight."
優點： "Very good food"
缺點： "Seats are a bit crowded, especially when declined"
優點： "Excellent air lines overall. From the hospitality of the crew and all their efforts did not go unnoticed. The food was great and the selection of entertainment that was available was much needed for a 10 hr flight."
缺點： "The only issue I had was the WIFI. I was unsuccessful in logging on after a couple of hours and a million attempts. Trying everything but was unable to get my a lot of work done, so it was unproductive time for me."
優點： "It was an amazing overall experience."
缺點： "Would have like to more about boarding gate earlier. But the process flowed very smoothly"
缺點： "Basically the wifi doesn't work on these long haul flights. It's either not connected or extremely slow. I finally gave up and didn't bother"
優點： "Courteous and efficient crew."
優點： "I know it has been some time for me to fly but I once did often I think your entertainment way and options were the best I have ever had the privalage to be on, It was great to fly with you."
優點： "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."
優點： "US airlines ought to take lessons on customer service and satisfaction!"
缺點： "Boarding was a bit chaotic. Ought to have better organization and identification for different boarding status .. A B C D etc."
缺點： "The food is horrible"
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
優點： "Very nice airplane and pleasant crew"
優點： "Crew is excellent, polite and personal!"
缺點： "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
優點： "Fast boarding"
缺點： "Slow in refuelling, got us delayed for 40-"
缺點： "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
缺點： "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
優點： "Food and service"
缺點： "Working wifi would be good. Better A/C. More comfortable seats"
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
缺點： "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
缺點： "Late departure. Rush to connect."
優點： "Food provided, staff kind"
缺點： "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
缺點： "Boarding could be better"
優點： "Efficient crew"
缺點： "Long, slow line at check in. Not many new movies or tv shows"
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
缺點： "Flight was cancelled."
優點： "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
優點： "Able to fly direct to ansterdam"
缺點： "Have to lay over on the way back. More expensive than other airlines."
優點： "Friendly in-flight personell"
缺點： "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "Nice flight, nice crew, and a nice experience."
缺點： "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
缺點： "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
優點： "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
缺點： "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
優點： "The food service was good and the flight attendants were friendly."
缺點： "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
優點： "Very friendly and helpful personnel."
優點： "The food and the punctuality"
缺點： "The technology in interteiment is not touch screen"
優點： "The flight attendants could not do enough for you."
缺點： "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
缺點： "The bags where damaged from the staff"
優點： "The service, entertainment, food, the crew, the aircraft were excellent."
缺點： "They put us in a Transavia plane."
優點： "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
缺點： "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
優點： "Staff, service"
缺點： "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
缺點： "I missed my flight because of MU"
缺點： "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
優點： "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
缺點： "Food was not very good Tasteless and rubbery"
缺點： "Fewer entertainment options than the delta flight. I got excited with that first flight."
優點： "It was very comfortable"
缺點： "The crew was great"
優點： "Good food, good entertainment system, comfortable seating."
缺點： "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
We’ve been border but waited 3 hours before pushback due to technical issues. Good can be improved, especially the hot meal.
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
優點： "Easy boarding, entertainment"
缺點： "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
優點： "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
缺點： "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
優點： "I loved the different features on the screen and the excellent. Customer service on this flights"
缺點： "The space on the seat."
缺點： "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
缺點： "Staff Curtsy and overall gestures!!"
優點： "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
缺點： "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
缺點： "tout est à revoir !"
缺點： "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
優點： "Nothing !! Such a bullshit flight ever !!!"
缺點： "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
優點： "Not being charged for my first bag of luggage"
缺點： "Couldn’t understand announcements"
優點： "The cue lines per zone are a brilliant idea!"
缺點： "An explanation to passengers as to why there was a backup between the gate and the plane."
優點： "Plane was new, and seatback screen responsive and functional."
缺點： "Economy seats not very comfortable, very tightly packed together"
優點： "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
缺點： "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
缺點： "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
優點： "Their evacution video is interesting"
缺點： "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
缺點： "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
優點： "The staff was very nice and friendly"
缺點： "One hour delay without any information on embarking and another hour in the plane before departure"
優點： "The free glass of red wine when the plane finally took off."
缺點： "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
缺點： "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
優點： "The cabin crew were excellent"
缺點： "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
優點： "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
缺點： "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
缺點： "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
缺點： "The flight was late, real late."
優點： "The airplane have great entertainment system. The cabin crew are very nice."
優點： "great seat, good food and drink, pleasant staff, efficient boarding and exit."
缺點： "no complaints"
缺點： "no vegeterian sandwiches very disappointed"
優點： "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
優點： "The food, the service and everything else is fine, quite good."
缺點： "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
缺點： "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
優點： "Got pillow, blanket, headphone and eye cover"
缺點： "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
優點： "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
缺點： "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
優點： "The hostesses were very kind and nice"
優點： "The check in process was much better in the CFG airport than SFO. Very organized."
缺點： "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
優點： "the food"
缺點： "no room for legs"
優點： "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
缺點： "2 hours delayed..."
優點： "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
缺點： "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
缺點： "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
優點： "Nice Flight Attendants Good Food"
缺點： "Flight was delayed by 1.5 hours"
缺點： "bad smell around my seat"
缺點： "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
優點： "food was good, leg room was decent for economy"
缺點： "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
優點： "tool me safe from one airport to another"
缺點： "wait time, food"
優點： "Other crew members were very polite to us, in particular a younger tall woman."
缺點： "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
The worst part of the flight happens on the ground at SAF. United is woefully understaffed. It takes much longer than it should to get the ramp in place, so there is a significant wait before passengers can deplane. If you have checked bags, be prepared to wait in the crowded terminal. It's a small airport and the problems should be addressed.
缺點： "Better communication and more help from stewardess on stowing carry on luggage overhead. Seat comfort was bad."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "It could have been better if my luggage didn’t go missing"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "The crew was super pleasant and friendly on this small plane. The flight was quick and smooth. The snack on board was new and enjoyable, not just pretzels."
缺點： "The flight was delayed coming to Muskegon causing me to really rush to my connection in Chicago. This was a small plane so there was no charging abilities or WiFi."
優點： "I especially like the agent at the United Lounge in Denver who changed my flight to one that left 3 hours before my original flight. Also, she arranged for my checked bag from Dayton, OH to be transferred to the new flight. I was concerned by happy to get it in Denver - actually, it was one of the first luggage to arrive."
缺點： "All was well. Thanks."
優點： "Outstanding service"
優點： "Da food, seat"
缺點： "Da Music"
優點： "I had THE WORST experience with ONE flight attendant leaving Paris CDG, flying to Chicago O’Hare. Flight #9334. On 7/26 @ 11:22am. I am hypoglycemic and the flight attendant skipped my line for food I acknowledged her three times and she ignored me so on the fourth time I raised my voice saying “excuse me ma’am” that seem to have irritated her or rubbed her the wrong way because her response was extremely unprofessional yelling at me and accused me of startling her. She compared my voice to the startle of 911 and caused a scene in front of the majority of the passengers. All I wanted was the food that was available for each passenger because she skipped My row. After talking to another flight attendant who claim to be a manager name Celeste who was wearing a visible name tag along with every other flight attendant except for her, I asked her for the name so I could write up a review she refused to give me her name saying it was against their policy to give up first names even though it’s clearly on everybody’s shirt except hers she removed it or covered it up w/ her apron even though Robert Robert was wearing an apron with his name tag outside of his apron like he should the attendant that gave me problems took off her name tag and covered it with an apron that was a violation of dress code. A simple apology is all I asked for but she refused to apologize and the managers only response was “I can’t make her apologize” Never in my life have I been treated with such disrespect on a flight as I am a frequent flyer to Paris on United everybody else and all other flights was extremely helpful and courteous. This woman started ranting and raving about 911 and getting people nervous for no reason. I will be writing a formal letter to the corporate office. I just barely got home and wanted to write this review because it ruined my experience in 9 1/2 hour flight experience. It was also very embarrassing for me and my family, as other customers were bothered by this and had to listen to this. I was trying to speak over the air conditioner and after the third time of her not acknowledging me that is one I raise my voice politely by saying “excuse me ma’am”. I am a frequent united flier. Furthermore I have scoliosis and I’m handicapped our flight got delayed by 3 furthermore I have scoliosis and I’m handicapped our flight got delayed by 2 1/2 hrs. By this time my back was throbbing and when I talked to the gentleman upfront he told me to write a letter for some type of compensation regarding everything I have been through. Here are pictures of the lady who is out of dress code the flight attendant and also out of line dealing with plus dealing with customers she’s obviously unhappy with her job and should not be in the customer service industry as I know for being a businesswoman myself owning my own salon I deal with customers all day and I know my number one job is to make sure my customers are happy I am not ."
缺點： "I had THE WORST experience with ONE flight attendant leaving Paris CDG, flying to Chicago O’Hare. Flight #9334. On 7/26 @ 11:22am. I am hypoglycemic and the flight attendant skipped my line for food I acknowledged her three times and she ignored me so on the fourth time I raised my voice saying “excuse me ma’am” that seem to have irritated her or rubbed her the wrong way because her response was extremely unprofessional yelling at me and accused me of startling her. She compared my voice to the startle of 911 and caused a scene in front of the majority of the passengers. All I wanted was the food that was available for each passenger because she skipped My row. After talking to another flight attendant who claim to be a manager name Celeste who was wearing a visible name tag along with every other flight attendant except for her, I asked her for the name so I could write up a review she refused to give me her name saying it was against their policy to give up first names even though it’s clearly on everybody’s shirt except hers she removed it or covered it up w/ her apron even though Robert Robert was wearing an apron with his name tag outside of his apron like he should the attendant that gave me problems took off her name tag and covered it with an apron that was a violation of dress code. A simple apology is all I asked for but she refused to apologize and the managers only response was “I can’t make her apologize” Never in my life have I been treated with such disrespect on a flight as I am a frequent flyer to Paris on United everybody else and all other flights was extremely helpful and courteous. This woman started ranting and raving about 911 and getting people nervous for no reason. I will be writing a formal letter to the corporate office. I just barely got home and wanted to write this review because it ruined my experience in 9 1/2 hour flight experience. It was also very embarrassing for me and my family, as other customers were bothered by this and had to listen to this. I was trying to speak over the air conditioner and after the third time of her not acknowledging me that is one I raise my voice politely by saying “excuse me ma’am”. I am a frequent united flier. Furthermore I have scoliosis and I’m handicapped our flight got delayed by 3 furthermore I have scoliosis and I’m handicapped our flight got delayed by 2 1/2 hrs. By this time my back was throbbing and when I talked to the gentleman upfront he told me to write a letter for some type of compensation regarding everything I have been through. Here are pictures of the lady who is out of dress code the flight attendant and also out of line dealing with plus dealing with customers she’s obviously unhappy with her job and should not be in the customer service industry as I know for being a businesswoman myself owning my own salon I deal with customers all day and I know my number one job is to make sure my customers are happy I am not ."
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight."
優點： "the seating was very spaious"
缺點： "The flight was very hot and uncomfortable"
優點： "Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly."
缺點： "Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again."
優點： "The crew was very polite at every moment"
缺點： "I really liked everything"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The staff was extra friendly. I had a good seat coming and goin. Flight was very smooth."
缺點： "No headphones were given. I left mine at home."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "They were so late I got on a different airline"
優點： "Nothing in particular. The flight was "saved" by having a friendly fellow passenger sitting next to me. She was pleasant to talk to, but that had nothing to do with the services provided by United."
缺點： "Overall, I find United flights to Europe to be fairly unpleasant. Sometimes the staff can be nice. On this flight female staff with whom I interacted were nice, but the steward who was serving people near me seemed abrupt and largely uninterested in us. In fact he lectured an elderly woman about stowing her luggage for several minutes without realizing she did not understand him. The reason was she was Polish and did not speak any English. I had called out to him several times to tell him this, but he did not hear me. The seats on the flight were very cramped (I sat in 37G). By comparison, I found the seats in the Lufthansa flight I took from Munich to Tel Aviv to be much more spacious. In comparison to Lufthansa, I think United is a second class (or worse) airline."
優點： "At least they made the TV free"
缺點： "Issues with crew delayed the flight. I was further delayed getting to my destination because they forced me to check my bag."
優點： "The employees were kind, considerate and professional."
缺點： "I don't have any complaints at this time"
優點： "The lady at the desk who helped get me a new flight."
缺點： "The flight was two hours late, I had to be booked into another flight with another airline in order to get home on time."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "I liked nothing about my flights."
缺點： "I hated that my first flight was delayed a whole day and I had to fly out of a different airport to get to eugene. To add coming home I tried to upgrade my flight to Ontario to an earlier time and they refused to do so and said it would cost $75. I felt the least the airline could do was let me fly home an hour earlier since they delayed my flight a whole day but that didn't happen."
優點： "Excellent and content flight."
缺點： "No complaints"
優點： "I made it to the destination on time."
缺點： "Small seats, I'm not big, just tall. You have to pay extra for everything except for non-alcoholic beverages. Crews get by doing their basic job. Pretty sure they are not even required to smile. I fly a lot and know this is just the way it is with most US continental airlines. They all suck and should take notes from any international airline."
優點： "Good solid trip. No issues and went smooth. Your team Was good both ways."
優點： "Had own entertainment did not use however like the app availability. Considering all of the weather delays I am very impressed and happy with service."
缺點： "Unfortunately there were no hot beverages, but cold were served."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Customer service at the airport after our flight was canceled was the only thing hat made my experience better. Thankfully she was able to find me a flight with American to get home to my family."
缺點： "I was headed to see my family because my grandmother passed away that morning. You changed our gate 10 minutes prior to boarding, so ALL of the passengers left the gate, boarded the airport tram, went to the other side of the airport to arrive at our gate to find out 30 seconds after walking up that YOU CANCELED OUR FLIGHT?!!!?!! And then automatically scheduled us all for a flight at 10pm that night. Not ok."
優點： "Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Flight delayed, had to check carry on Bag and didn't receive it for over 30 mins after flight"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Flight left on time and arrived early"
缺點： "same thing, just the ability to plug in headphones."
缺點： "Plane was late then sat on run way for 30 minutes. Over one hour late."