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優點： "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
缺點： "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher"
優點： "Crew was fantastic!"
缺點： "I wish they would use newer planes on this long route but other than that everything was excellent!"
缺點： "Seat legroom"
優點： "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
缺點： "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
優點： "Entertainment and food are always reliably good on Turkish."
缺點： "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."
優點： "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
缺點： "Foot rest in economy, gluten free meal is poor (except bread)."
缺點： "The food was a little rough"
缺點： "I bought Turkish because I want to take 3 piece checked luggage. They charge 300 for 3rd piece luggage."
優點： "Everything went well"
優點： "I love the food and the movies"
優點： "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
缺點： "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
優點： "I love the food❤️"
缺點： "2 hours delayed"
優點： "Leg room was OK"
缺點： "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
優點： "GOOD FOOD GOOD CREW"
缺點： "NO TV IN FLIGHT"
優點： "Excellent service. Very tasty food."
缺點： "Too many voice announcements, interfering with the entertainments system."
優點： "Food and service in business class were splendid."
缺點： "Absolutely nothing"
優點： "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
優點： "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
缺點： "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
優點： "Turkish do a good job of giving you a good service for your money."
缺點： "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
優點： "One sign had row 27> The other sign had 28 >"
缺點： "Mass confusion resulting in slow boarding."
優點： "I have flown Turkish Air many times for the past 8 years and they are a solid airline. They have very good food for airplane food, and a decent entertainment center."
缺點： "Unfortunately they have moved away from their Exonomy Plus seats that were great and ample room, whereas now their seating in exonomy is very cramped. They also used to have nice amenities on long international flights like a hot towel and some Turkish Delight before takeoff and landing, but they no longer have that. And my biggest complaint is that they keep their planes unbearably hot most ost of the time. It’s by far the most frustrating thing when your cramped in their tiny spaces for 11 hours."
優點： "Entertainment options good"
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
缺點： "A little pricey."
缺點： "Seat adjustments on both our seats in Business Class were not working!!"
缺點： "they lost one pc of luggage which is not good but otherwise we were hasppy"
優點： "Plane clean, newish. Went up, took us there, landed."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
缺點： "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
優點： "The food was quite good"
缺點： "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
缺點： "I book flights and they toke money and last minute when i went to the airport is not existing at all"
優點： "Excellent service, great to see people smiling and happy to be there."
缺點： "Their WiFi is terrible."
缺點： "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
優點： "New airplane good service good flight attendant depart on time"
缺點： "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
缺點： "My entertainment set didn't work"
缺點： "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
優點： "Everything was exceptional"
優點： "Everything you want in an overnight international flight. Enjoyed the food."
缺點： "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
優點： "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
缺點： "The leg room was a bit limited on long flight."
優點： "the personal screen is great, the crew were nice and plesent, nothing went wrong..."
缺點： "I had vigie meal and it was not so good. I wan't order it again, next time I'll order only fruit and vegetables."
優點： "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
優點： "Convenient. Good price."
缺點： "The flight from Istanbul to Alexandria showed departure time 1:30 am, but in reality, it departed at 12:30 am. It wasn't a problem for me but it was confusing."
優點： "The crew was nice and kind for the most part. The food was good although a bit small, but good flavor."
缺點： "The plane wasn't clean, the table/trays hadn't been cleaned. We had a 2 hour delay and no reason was given and waiting for food for a very long time in this case and it was already late in the day."
優點： "Comfortable and uneventful flight - just the way it should be!"
優點： "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
缺點： "The sounds of air was to much. I could hear the air outside and was bothering me."
優點： "Not much to say"
缺點： "The unfriendly and unhelpful flight attendants, the airport staff. the long distance. rude and disrespectful staff."
優點： "Crew and efficiency"
缺點： "Too hot in the plain"
優點： "loads of room, great entertainment system, nice crew and the food was very good too."
缺點： "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "Confort and kindness"
缺點： "It was too cold"
缺點： "Still don’t have my luggage yet"
缺點： "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
缺點： "Everything was OK"
缺點： "Crew members in Amsterdam were very rude and disrespectful"
缺點： "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Great crew, comfortable seating with enough leg room."
缺點： "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
缺點： "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
缺點： "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
缺點： "Boarding was very slow."
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
缺點： "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
優點： "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "Food provided, staff kind"
缺點： "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
優點： "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
缺點： "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Friendly staff"
缺點： "Security check at gate; No priority"
缺點： "Need more leg room!!! Larger meals needed."
缺點： "Larger meals."
優點： "Crew was good"
優點： "Crew's hospitality, good music, good destination material, terminal info, good system overall"
缺點： "Less legroom, storage space, bad food, few movie options."
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
優點： "Crew where awesone and the choice of entertainment was fantastic"
缺點： "Seats way to close together"
優點： "The flight was perfect! Great food,movies and I even got to sleep !"
缺點： "All was well!"
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
優點： "kLM staff was great."
優點： "I slept pretty much the whole time"
缺點： "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
優點： "Nice to have a wrap for the snack."
缺點： "Would have preferred boarding by row - back of the flight first so would have been more organized."
缺點： "We did not get two of baggage at the destination."
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "Service, technology"
缺點： "Could not print by boarding card and was not allowed to board in Amsterdam"
缺點： "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
缺點： "Bag was lost"
優點： "Just great crew."
缺點： "Not comfortable at all and will not book KLM again."
優點： "The flight attendants could not do enough for you."
缺點： "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
優點： "The flight was great."
優點： "Got to Amsterdam on time and everything was great including the staff"
優點： "Flight was on time and quick and comfortable"
優點： "Good multi media access and content"
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
缺點： "OLD OLD plane with hard seats and tiny screens"
優點： "Great food"
缺點： "Sears we're toooo small"
優點： "That we didn't crash"
缺點： "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
缺點： "Klm flight has very congested seating Getting information about eticket was pain"
優點： "Nice crew"
缺點： "Not loose my luggage:)"
優點： "Yeah Everything well organized"
缺點： "I believe so"
優點： "Crew are the best!"
缺點： "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
缺點： "Seat recline was broken- wouldn’t hold position."
缺點： "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
優點： "Crew memebers"
優點： "The crew was terrific."
優點： "Not much, seats are super uncomfortable"
缺點： "Better code sharing with KLM"
缺點： "Our request for vegetarian meals got lost after a glight was cancelled."
優點： "Incredible staff. Super polite"
優點： "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
缺點： "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
缺點： "The craft is a bit old. Harsh landing."
優點： "The crew was very helpful in all respects."
缺點： "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
優點： "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
優點： "Entire trip was easy and comfortable."
缺點： "Too much time spent at boarding. On luggage missing."
優點： "Flight was in time"
優點： "The crew"
缺點： "Seats! They were too small!"
優點： "Nice staff. Flight on time."
缺點： "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
優點： "Great seat. Comfortable. Quick boarding."
缺點： "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
優點： "Fantastic Crew!"
缺點： "Seats are comfortable but tight."
優點： "Air france crew at Mumbai Airport very rude and not supportive during checkin"
優點： "Intranet wifi meant I could watch entertainment on my iPad"
缺點： "Seats are very uncomfortable"
優點： "Crew was very nice and the food was excellent"
缺點： "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
優點： "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
缺點： "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
缺點： "I didn’t have time to make it through customs. Missed my flight"
優點： "Their evacution video is interesting"
缺點： "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
優點： "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
優點： "Food has improved a lot on business class. Meals are more creative."
缺點： "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
優點： "Ground crew at CDG was helpful to file a claim for the lost luggage."
缺點： "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
缺點： "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
優點： "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
缺點： "The crew did not announce the score of soccer cup semi final between Belgium and France"
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
優點： "Arriving safely."
缺點： "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
缺點： "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
優點： "The airplane have great entertainment system. The cabin crew are very nice."
優點： "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
缺點： "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
優點： "The service"
優點： "What’s not to like!"
優點： "Nice crew, free snacks"
缺點： "For taller people flying economy sucks . The seats are always to small"
優點： "Food was excellent and crew was very nice."
缺點： "Could not check in online before my flight and no zones to board just line up and go apparently."
優點： "The check in process was much better in the CFG airport than SFO. Very organized."
缺點： "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
優點： "Friendly onboard staff"
缺點： "Treated like cattle while boarding unless your preferred member. Average food quality."
優點： "Good on a short flight"
缺點： "Paying for carry on due to weight limit. First time this ever happened!"
優點： "No delays, service with a smile"
缺點： "Nothing to report."
優點： "The Crew was the only thing that stuck out. Associates had Way more patience than i."
缺點： "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
缺點： "Food was not good."