Friendly staff. Could improve on the leg room.
Helpful staff. Leg too could be better. Food was okay.
Food was not as good as it used to be during the Pre-Covid years. Fruits were not served with Lunch or Dinner.
缺點： "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
優點： "Crew were amazing and great entertainment"
缺點： "Boarding could be better"
優點： "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
缺點： "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
缺點： "The person next to me had a distinct body odor."
優點： "Helpful with our 2 year old"
缺點： "Baby change area is very small"
優點： "Amazing services and foods"
缺點： "The business class seat was great"
優點： "I can say all the crew was amazing"
缺點： "They are doing excelent job."
優點： "All Crew members was friendly seats i found comfortable."
缺點： "Flight way too cold"
缺點： "Satisfied service friendly staff overall satisfied."
缺點： "Seat space could be wider for working"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Foods. Drinks. Entertainment."
缺點： "Nothing. Everything’s so perfect!"
優點： "The crew was great as usual. The food was good"
缺點： "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
優點： "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
優點： "excellent - comfy plane, great service, excellent stuff."
優點： "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
缺點： "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
優點： "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
缺點： "Need to update the planes.."
優點： "The comfort and caring staff"
缺點： "Food serve a bit slow with the no of pax and long queue for the washroom"
優點： "They were polite."
缺點： "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
優點： "Boarding was great. Staff was cordial. Excellent flight."
缺點： "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
優點： "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
缺點： "The toilets were very dirty"
優點： "Flight crew, food, boarding and entertainment great."
缺點： "Just didn't like the 7 hour delay for the flight. Nobody's fault."
優點： "Excellent flight experience"
優點： "Great entertainment system for a short haul fl flight"
缺點： "Terrible food"
缺點： "Inflight entertainment wasn't as extensive as in previous years."
優點： "great crew service. my first time flying with singapore airlines. they delivered!"
優點： "friendly and attentive crew. connecting flight was a breeze. well worth the price."
優點： "The flight was carried out by Lufthansa. The staff was very polite and helpful."
優點： "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
缺點： "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
優點： "crew was very polite and cheerful."
優點： "Overall experience"
缺點： "Could have had a better selection of movies"
優點： "Great service always"
優點： "The hot towels twice during the flight was great"
缺點： "Really just the food"
優點： "Comfy chairs and good food on Singapore Airlines."
缺點： "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
缺點： "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
優點： "The entertainment 100s of movies & Shows The very good portions just right"
缺點： "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
優點： "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
優點： "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
缺點： "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
優點： "everything great, every time again"
缺點： "Very hard seats not many movies to choose from"
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
優點： "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
缺點： "Providing some snacks would be helpful when getting off the board."
缺點： "We got drinking water after landing. Would be better to provide some snacks on the way out."
優點： "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
缺點： "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
缺點： "I understand that the crew was probably tired, but I believe they can be friendlier."
缺點： "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
優點： "Great services"
缺點： "Great seat and smooth flight"
缺點： "An hour delay for no expressed reason is not acceptable."
優點： "Nothing apart from kind crew"
缺點： "Food was really not good at all! Very poor The inside of plane was not clean!"
優點： "Airfare was reasonably priced."
缺點： "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
優點： "Great flight on Thai Smile."
優點： "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
缺點： "There wasn’t any tv to watch and not by way of magazines either."
優點： "Easy to book, travel and get around with."
缺點： "The on board snack isn’t great."
優點： "Seats were comfy and staff helpful and nice."
缺點： "$60 charge for 10 kilos overweight limit. This is terrible."
缺點： "We did not receive any information as to why our flight was late."
優點： "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
缺點： "Vegetarian food option"
優點： "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
缺點： "Loved everything"
優點： "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
優點： "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
優點： "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
缺點： "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
優點： "Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight."
缺點： "When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile."
優點： "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
優點： "Friendly staff through every step of the way."
缺點： "Vegan food options would be a wonderful addition. Everything else was great!"
缺點： "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
優點： "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
缺點： "Fish sandwich wasn't my favorite"
優點： "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
缺點： "Nothing that I can think of."
優點： "Quick flight"
缺點： "40 minute delay"
優點： "Great service, very amicable staff, excellent plane"
優點： "Awesome service, great staff, amazing trip"
優點： "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
缺點： "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
缺點： "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
優點： "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
缺點： "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
優點： "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
缺點： "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
優點： "Crew were friendly and did a great job in the short time they had."
優點： "Check in was so easy and smooth. Boarding was as well!"
缺點： "I appreciated the food that they gave out, but it wasn't very tasty."
優點： "Great flight. On time. The crew was polite and professional. Nice experience."
優點： "Overall everything was good except meal option"
缺點： "Not having vegetarian snack or meal"
缺點： "Food was with meat."
優點： "Such an amazing experience! From start to finish!"
優點： "New and comfortable plane."
缺點： "Last call came much earlier than described at check in"
優點： "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
優點： "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
This wasn't even a Cathay flight, it was Lufthansa and I didn't earn any asia miles
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Premium Economy did not meet our expectation compared to even US airlines."
缺點： "Crew Service was not very good."
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Attentive crew. Smooth flight."
缺點： "Entertainment options limited but that’s a very small complaint."
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
優點： "Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move."
缺點： "I miss the free giveaways or little travel gifts that they used to give."
缺點： "Seat was very uncomfortably"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "Delays on both flights . Baggage in Dulles took well over 4o mins ... terrible"
缺點： "They did not provide water very frequently in flight. Food was satisfactory."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Comfortable seat, good entertainment, orderly boarding and deplaning."
優點： "Overall service"
缺點： "Nothing dpecific"
優點： "On time ..."
缺點： "Seats were too small! No personal hygiene kit available in long flight .... bathroom faucet was not clean. Some stewards and stewardess were not helpful but some are. I asked for help but one stewardess did not respond but one did help and was helpful. Ground crew were courteous and helpful."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "Smooth easy ride and great business class lounges."
缺點： "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
缺點： "The crew service very lack"
優點： "The vegetarian food was excellent every time."
缺點： "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Nice plane, roomy seats, good food. Much better than other carriers in economy."
優點： "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
缺點： "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."
優點： "Comfortable seat"
缺點： "Poor food and very basic (old movies) entertainment - always delayed"
優點： "In flight service was excellent. Food was great. Good variety of entertainment options."
缺點： "The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long."
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Very long delay leaving Hong Kong"
優點： "GOOD SERVICE & FOOD"
缺點： "Seat back did not adjust well. Luggage off loaded by someone in Destination and was difficult to find"
缺點： "Got stomach ache after eating the food."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "I made it home"
缺點： "Next time I book a flight to make sure I pick a seat of my choosing or pay for a seat.. the seat that I was in was absolutely horrible"
Very cramped. Entertainment poor. How about some old classic films
缺點： "Flight was delayed by two hours"
缺點： "Felt more like a domestic flight than an international"
缺點： "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
缺點： "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
優點： "Cool and excellent service."
優點： "Direct flight"
缺點： "Bigger aircraft"
缺點： "Seat, food, service"
缺點： "cabin not so clean, no foot rest. But crew good service."
缺點： "The air con totally not cold!"
優點： "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
缺點： "Check-in took an intolerably long time (45 minutes)."
缺點： "The pre boarding security was a mess and poorly managed in Kuala Lumpur."
優點： "Pleasant steward"
缺點： "Delayed and waste time at Jakarta airport"
優點： "Hard landing which gave passangers a shock."
缺點： "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
優點： "Food provided in Mumbai to KL flight was satisfactory."
缺點： "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
缺點： "This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick."
缺點： "Ok flight but so cold on board"
優點： "Food was good."
缺點： "The delayed flight and consequently lost luggage afterwards."
缺點： "All good, short flight"
優點： "Attendants were kind."
缺點： "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
缺點： "Concentrated orange juice? Seriously? Dated flight, seats, interior."
優點： "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"
優點： "The service"
缺點： "The food"
優點： "Good on the plane and in the business class lounge was excellent"
優點： "Good service and timely operation"
缺點： "Had to change gates last minute in Kuala Lumpur. Since security is at the gate, that meant going through security twice. When we went to the new gate there was much confusion among security staff as they were not informed of the gate change."
優點： "The flight surprisingly arrived ahead of schedule :)"
缺點： "The food, at least it was better than the food out of KUL"
優點： "Free beer and wine. Good inflight entertainment. Food ok."
缺點： "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
優點： "The staff is great"
缺點： "We had to wait very long for take off"
優點： "On time departure system works"
優點： "Staff are courteous"
缺點： "Departure was delayed an hour"
優點： "The boarding and entertainment..."
缺點： "The food... and the lack of announcement to advise us on the delay"
優點： "We missed our flight connection in KL due entirely to our fault. M-Air staff helped us get onto the next flight. Economy was full so we paid for an upgrade to business class but we were seated in first class. Wonderful crew, service, cabin and flight."
優點： "Cabin crew friendly and helpful."
缺點： "Red snapper was over cooked and rubbery. MH used to have great food. What happened??? IFE system was poor although flight was only over an hour in length - not a major issue."
優點： "spacious seat at row 5"
缺點： "The fish is merely edible. No IFE available."
缺點： "Fight was delayed half an hour due to waiting for a few connecting flight passengers. This is ridiculous as the airline is making the gain at the expense of other passengers' priceless time."
優點： "The korean spicy chicken was delicious!"
缺點： "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."
缺點： "Lost baggage on direct flight"
缺點： "Only 3 hours to checkin prior boarding for business class. I waited for 2 hours foor checkin"
優點： "The apps gave a good guide on the check in and check out time"
缺點： "Clearer baggage policy. Be informed no of luggages based on the purchased price and not refered to the baggage policy of AA which is not used in my trains pacific flight"
缺點： "There could be more leg room available and wifi on the plane"
優點： "Cheapest nonstop between KUL and HKG on one of the 3 major alliances."
缺點： "Dated planes, inadequate recline and seat pitch. Economy on MH 737s is POOR, with no recline seats. Pay the extra money and fly business, with MHUpgrade. A 50% bid usually will win you an upgrade"
優點： "Boarding and takeoff ,, in time"
缺點： "The food should be according to international standards,, The food on board is so spicy,,"
缺點： "On our way from KL to Manila, there were no screens for my children to watch and a not G rated Chinese movie to watch, only. It was really inconvenient and not a very good experience."
缺點： "No entertainment system, bathrooms only at the end."
缺點： "seat is not completely clean..."