comfortable seat & short lay over
There was a miscommunication between Kayak and Chatdeal. My flight wasn't Haneda-Chicago. There was a cancellation on my Haneda-Chicago flight two days before departure (Atlanta-Haneda) and switched to Narita-Chicago but the Narita-Chicago flight wasn't fully booked even though I got a new itinerary. Luckily, I noticed a week in advance but it might have been a disaster. My husband was on the phone many hours for three days from US while I was in Japan. The flight itself was great but the process was not pleasant at all. Hope my situation was rare and nobody goes thru this. Thank you, Junko Gupta
Only thing i have to said is rough landing and food is not great so does the entertainment.
Gate folks had trouble maintaining order during birding. Terrible experience. Flight ok. Food not the best. Deplaning ok.
缺點： "flight didn't even happen"
優點： "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
缺點： "More variety of movies"
優點： "Great seat, cabin crew was fine."
缺點： "Too much confusion trying to just find a shower in the lounge"
缺點： "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
優點： "All of the crews were polite and friendly, and the food was tasty."
缺點： "If there're more variety of movies, that would be great."
優點： "Great food. Excellent cleanliness"
優點： "The crew was amazing. The meal choices were great !"
優點： "Pretty much everything"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "Very helpful staff. Easy check in. Comfortable seats."
優點： "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
缺點： "Bad seat near bathroom. Smelled like pee entire trip"
優點： "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
缺點： "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
優點： "Inspire of bad weather, the pilot executed a perfect landing !"
優點： "I had a pleasant flight experience with JAL. Nothing to complain about."
缺點： "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
優點： "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
缺點： "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
優點： "Nicest crew I have ever seen!"
優點： "So much food, great leg room, very comfortable and clean, kind and attentive staff"
缺點： "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
優點： "Crew was very nice, movie selection was great and the 787 is a nice plane"
缺點： "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
優點： "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
缺點： "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
優點： "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
缺點： "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
優點： "Glad to make it to Japan safely and back in one piece"
優點： "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
缺點： "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
優點： "That it was comfortable."
優點： "Boarding was orderly and crew was nice and polite."
缺點： "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
優點： "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
優點： "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
缺點： "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
優點： "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
缺點： "The seats felt very dated and uncomfortable. The entertainment options were very limited."
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
優點： "The crew was awesome. They went above and beyond."
缺點： "The crew of ANA was incredible. I think it is my best flying experience to Asia"
優點： "The crew was professional and super friendly."
缺點： "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
優點： "no -all that was amazing was the complete idiocy of ana"
缺點： "virtually everything was a unacceptable starting with the gate staff ..."
優點： "Almost everything"
缺點： "Slightly delayed"
優點： "Crew was amazing.Premium economy seats were superb. Food was also good."
優點： "the food was god. the crew was very accommodating"
缺點： "Bigger seat, but compared to other experiences it was very good."
缺點： "can not think of anything. Everything was more than i expected.Thank you for my experiance"
優點： "The crew was very good."
優點： "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
缺點： "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
缺點： "Movie catalog needs to be expanded"
優點： "All crew are so kind.Great services."
優點： "Plenty of legroom in economy."
缺點： "Vegan food option unimaginative. Tomatoes used in every dish!"
缺點： "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
缺點： "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
優點： "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
優點： "Great food"
缺點： "Leg room"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
優點： "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
缺點： "Seats, food"
優點： "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
缺點： "Very limit kids entertainment"
優點： "Good service"
缺點： "baggage was broken."
優點： "crew from the check in to airplane very good"
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
優點： "Cheap prise"
缺點： "Food and entertainment"
優點： "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
缺點： "The in seat entertainment was a bit clunky"
優點： "Pleasant stewardesses"
缺點： "Expensive lunches, no entertainment unless you pay"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "seat labeling not clear"
優點： "Good food Stewardesses polite Brought lots of water and juice during the flight"
缺點： "Seat felt so narrow. Limited selection of movies."
優點： "Everything is perfect!"
缺點： "Limited number of movies"
缺點： "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
缺點： "Food was disappointing for business class ticket. Seats did not recline all of the way."
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "2 inches more legroom in economy than other airlines on that route."
優點： "It was clean and nice"
優點： "The icecream"
缺點： "There was only one choice of meal left when they gave it to me:("
優點： "The airline gave us pillows and a small cover"
缺點： "The food was nasty, and no air circulation plus so hot in there"
優點： "Excellent service and flight experience!! Thank you."
優點： "Comfortable flight and cabin crew were very good"
缺點： "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
優點： "I could not rate food and entertainment higher as food was not served and there was no entertainment."
Their customer service as specially those in Frankfurt is worse
Food options were limited and were not good portions
Departing and arriving wheelchair assistance needs to be increased.
Customer friendly fine service. Thank you.
Business class. Staff service was PHENOMENAL. Seats/beds were spacious and comfortable (I had the seat in the middle section which can become a queensize bed with the next seat. I have had more satisfying food in economy, however traveling with an infant, the spacious seat/bed allowed him to sleep for a few hours. The staff were very good to accomdating him too.
My diabetes meal was the same on my earlier flight from Hyderabad to Singapore. The breast of chicken was 3-4 oz piece. It was difficult to cut it on the smaller pieces in the tray. Prefer pre-portioned chicken breast cubes. No need to make it a chore. I could manage to handle, but be considerate to seniors who might have limited mobility etc.
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
優點： "Reliable service, clean cabin"
缺點： "A comfort kit on a ultra long haul flight goes a long way"
缺點： "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
缺點： "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
缺點： "Security screening very slow"
優點： "Crew was attentive."
缺點： "The entertainment was rather limited."
優點： "The crew was terrific. Always smiling and helpful."
缺點： "If you need more space economy is a tight fit. It would be better to upgrade."
優點： "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
缺點： "A little more leg room."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "The toilets were a little unsanitary."
優點： "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
缺點： "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
缺點： "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
優點： "The trip was horrible we have to sit separately three places."
缺點： "Boarding didn’t give priority to passengers with children"
優點： "Spacious and comfortable bed."
缺點： "The food wasn't that great. Average at best."
缺點： "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
缺點： "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
優點： "Great experience"
缺點： "Seating arrangement was bad"
優點： "But I got to take Qatar airline and the service was great"
缺點： "Almost missed the flight, havent noticed the passengers in prior"
缺點： "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
優點： "Crew members were very friendly n helpful."
優點： "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
缺點： "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
優點： "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
缺點： "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
優點： "great service"
缺點： "too long"
優點： "Amazing service and comfortable lay flat bed"
缺點： "Seats were bit hard without proper head rest.entertainment kiosk was not working."
優點： "I like the personal TV, my foot rest and water holder frequent water serve,"
缺點： "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
優點： "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
缺點： "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
優點： "The service and fast flight"
優點： "Staff were awesome. given that my wife and son both had food poisoning."
缺點： "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
優點： "Main Entree hot"
缺點： "Cold bread; dessert similar sweetened gak"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
優點： "No fuss flight but lacking that something extra"
缺點： "Extremely cramped flight in regular Economy."
優點： "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
缺點： "The video screens need to be upgraded"
優點： "loved the hot towels and the entertainment provided"
Everything was excellent. It would be nice if bigger and obese people would take two seats. The guy next to me was obese and I was squeezed into my seat. His big shoulders forced me to constantly move away from him since he spread into my space as well
Good service and hospitality. I would recommend for special need kids parents to travel.
My family took 3 tickets . Then we got 3 separate tickets . It is not fair for family sitting in different seat.
Food was cater to one nationality staff did what they could but could not help family with controlling there kids dreaming on flight was the worst time on Emirates flight in 15 years dont know if will fly again with this airlines
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
缺點： "Boarding from Delhi was slow. Families with small kids and seniors were asked to board but the aircraft was not accessible for more than 15 minutes. The cabin service was very slow and started good two hours after the take off from Delhi. The coffee/tea were Lukewarm."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Crew amazing. Seats had enough legroom. Good was second to none"
缺點： "Scrambled eggs breakfast was more like a mousse and had no texture"
優點： "The seating was comfortable with nice ambience."
缺點： "The crew was polite in talking but arrogant in nature."
優點： "cheuk in 快！吾使等太耐！"
優點： "They have varible movies and dramas."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The flight was very comfortable"
缺點： "Operating remote control wasn’t working well ! It was frustrating !!"
優點： "Plane is good as usual"
缺點： "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
優點： "Food comfort"
缺點： "Entertainment had very poor choices. Food was not good, even the crew didn’t have enough food for all passengers. Seat was uncomfortable. Would like to avoid this airline in future."
優點： "Great crew and comfortable seats"
優點： "The crew was very accommodating , especially important because I was traveling with children"
優點： "Comfortable, great food"
優點： "Food was good when we got it."
缺點： "Flight crew was horrible. They rarely picked up Trash and I had my call button on for 2 hrs before someone actually responded just for something to drink. They also continually bumped into everyone walking down the aisle as well as hit people with the food carts. They definitely need a lot more training. Not happy at all."
優點： "The food was great. I like, that you can choose between different meal options."
優點： "A footrest would make the flight perfect."
缺點： "No footrest. Legs got tired. Felt like lifting them up."
優點： "The flight was smooth. Food was good."
缺點： "Long wait while taking off from Dubai."
缺點： "Boarding was chaotic"
缺點： "Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;"
缺點： "Boarding announcements weren’t clear and boarding was not separated by zone."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "For emergency cace I cancel my trip can u return my mony Pack please"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Great selection of entertainment."
缺點： "I closed my eyes for one minute and missed the midflight pizza snack. I was very disappointed because i could smell it, could see people being served, was hungry, and no one came by to offer anything."
優點： "I like the flight route"
缺點： "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
優點： "Times were great! Food was decent for airline food comfortable seats great selection of movies"
缺點： "I liked everything"
優點： "Comfortable seat"
缺點： "I was inzble to select vegetarian meal on ypur website"
優點： "The entertainment options were great! And, they have free wine with meals."
缺點： "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
優點： "In flight entertainment was suoerb and even had live TV."
缺點： "Food was not good"
優點： "On our onward flight from Orlando to Dubai, the crew made sure the flight was always clean (specially the toilets - they really cleaned them up every 30 mins) Not so much on the same flight returning from Dubai to Orlando - toilets get wet and messy after about 5 hours and were never cleaned after."
缺點： "Overall, food and service were ok. I really didn't think Emirates did anything different in Econony class compared to other airlines (Air India)"
缺點： "Seats were a little dirty especially for the COVID-19 going around."
優點： "Boarding process need to be improved. Seat assignment is horrible"
優點： "Comfortable seats, nice staff, clean facilities"
優點： "Nice helpful crew, plane was clean, arrived ahead of schedule"
缺點： "Nothing much"
缺點： "WiFi didn’t work at all."
優點： "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
優點： "Boarding and crew were professional and courteous."
缺點： "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
優點： "Seat was great, complimentary snacks and alcoholic beverage"
缺點： "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
優點： "Great food and service in first class"
缺點： "Water waiting on table on arrival"
優點： "Full flight, nightmare. No comfort at all. Never again."
缺點： "Comfort on board."
優點： "The food and the treatment"
優點： "I was trying with a broken arm - the Crew both on the plane and off the plane was wonderful"
缺點： "Would like more food available-not for purchase but with what comes with your flight"
缺點： "No drinks or snacks"
優點： "The seat back screens."
缺點： "Completely full flight. Rough landing."
優點： "I loved flying delta comfort. I’m going to do it more often."
優點： "Smooth. Fast boarding"
優點： "Everyone is working the gate and on the plane were amazing!"
優點： "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
優點： "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
缺點： "Both Virgin plans needed a deep cleaning."
優點： "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
缺點： "No Gluten free option"
優點： "I enjoyed my flight! Great movies, good food and I was comfortable. Nothing like First Class."
缺點： "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"
缺點： "Bought a brand new suitcase and Delta staff broke one of the wheels!"
優點： "The in flight movie and fast boarding"
缺點： "Couldn't get a receipt for baggage fee"
優點： "Excellent crew"
缺點： "Entertainment system did not function at all during the flight"
優點： "The boarding was easy, crew was super and the travel was awesome."
優點： "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
缺點： "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."
優點： "Crew was very nice. Flight was smooth. Boarding process was good. On time."
缺點： "Plane was old. Not that comfortable. No entertainment on flight. Unable to connect to wifi. Snack options were not that good."
缺點： "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
缺點： "I paid for an upgraded seat and it was still very cramped"
缺點： "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
優點： "Delta is always running behind."
優點： "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
優點： "Enjoy able"
缺點： "My bag was damaged when I arrived at Orlando."
優點： "Short comfortable flight.. good entertainment to choose from."
缺點： "Everything was good with this flight.."
優點： "Crew was nice"
缺點： "Always a delay with Delta"
優點： "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
缺點： "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Friendly staff"
缺點： "Confusing and chaotic boarding procedure"
優點： "Comfortable seats"
缺點： "Moron putting the seat back in front of me"