I was not able to board and have not been provided with a reimbusment
Very accommodating staff. And hardworking. Staff are prod of working with great service to passengers.
Inside the airplane is hot.
Short flight between hnd and tks. Pleasing flight although there was no service.
There was a delay in our departure as they waited for transfer passengers. However, we arrived at LAX as scheduled.
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
Japanese flight was awesome.
優點： "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
缺點： "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
優點： "great crew"
缺點： "better breakfast or snack before arrival"
缺點： "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
缺點： "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
優點： "The experience was really good. I’ll be using JAL again."
缺點： "Keep doing a good job."
優點： "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
缺點： "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
缺點： "Very professional and friendly crew. Food quality was excellent."
優點： "The crew was super friendly."
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Everything, the service and the food is great."
缺點： "Keep it up"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The staff are really nice helpful and respectful."
缺點： "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
優點： "Great crew. I easy transfer!"
缺點： "Food was not great."
優點： "Very helpful staff. Easy check in. Comfortable seats."
缺點： "very poor communication of information"
優點： "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
優點： "New plane, excellent service both on the ground and air. Above average food."
優點： "Comfortable big seats. Great service by crew members. Clean and like new cabin."
缺點： "More variety on audio entertainment may be added."
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
缺點： "Economy meal is not that great. Boarding should be by zone or by seat number."
優點： "So cramped. Very uncomfortable flight."
優點： "Nicest crew I have ever seen!"
缺點： "We had to wait until check in to sit together."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
缺點： "There was no vegetarian option for food."
優點： "Fast flight"
缺點： "No entertainment."
優點： "Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it"
缺點： "11 hour flight! Can't do much about that"
優點： "As expected from JAL, the flight was amazing in every way. The food (the Japanese meal) was not typical airline food, it was actually very good. The courtesy packets had many useful items including eye refreshers, lip balm, and the bathrooms were kept very clean and stocked with both mouthwash and toothbrush/paste. All together as flawless and comfortable an experience as possible on a commercial carrier."
缺點： "There was nothing I didn't like, but if I could make a suggestion it would be to offer a larger selection of movies and shows on the long-haul flights. Also the cabin twmperature was a bit too warm but I understand that might vary from flight to flight."
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "The service on this flight was excellent.First class service in the economy section."
缺點： "No individual AC vents to stay cool on long flight."
優點： "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
缺點： "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
優點： "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
缺點： "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Emirates was top class. Clean flights, rich ambience, helpful crew, good food. Entertainment was subpar. Seat cushion was not at its best. A lot of movement by Cabin Crew, causing continuous sleep interruptions (Aisle seat is not the best option).
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
缺點： "Seats and food"
缺點： "Food availability a minor challenge but crew handled it very nicely."
缺點： "Every thing was great"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "I am an Emirates skywards member and I was placed in the middle seat when my preference on Emirates and Kayak is an aisle seat. After boarding it was explained to me that I couldn’t move to an aisle seat even though more than one seat was available. I asked to pay or to use miles I have accrued."
優點： "The staff were very attentive and polite at all times!"
缺點： "Fly Dubai are just substandard. The codeshare flight are ruining the reputation of Emirates."
優點： "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
缺點： "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."
優點： "cheuk in 快！吾使等太耐！"
缺點： "Connections can be imporoved"
優點： "The staff worked hard but it must have been impossible to satisfy everyone"
缺點： "Too many and too crammed seats. Too narrow aisles. You wont even allow seat allocation to loyal customers reserving months in advance. Greed must be intoxicating! Time to look for a fairer airline who appreciate and care for their customers."
優點： "Nothing, it did not felt like an Emirates flight."
缺點： "The ICE on this flight is ancient, the seats are narrow, food was okay, nothing special. This is an old 777, which needs a refurbishment badly. Boarind experience is blah. After checking in you find yourself in a waiting hall with all the other passengers."
優點： "Comfort and food, good seats but extra cost."
缺點： "Bad value Internet in this day and age."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Same as first trip but this time the manager gave us some crackers and chocolate because we asked her to give us something to eat"
缺點： "Same as first trip but this time we were more mad and the food was like rubber we told the manager and she brought us some of the crews food and we still didn’t have any food because it smelled rotten"
缺點： "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. That the flight was long did not help matters. I was sandwiched between two other travelers on a three-seater arrangement. Again, is it just on flights to Kenya or other African countries that passengers DO NOT receive the travel pouch?"
優點： "Crew is friendly, flight was smooth and timely."
缺點： "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
優點： "Operating mechanisms"
缺點： "Inside flight centre required heart ♥ feeling fragrance smell"
優點： "Leg room is always great!! Also the staff a brilliant!!"
優點： "Flight departure on time and good food service"
優點： "Emirates is the best Airline"
缺點： "Services must be improved as far as hospitality is. Concern"
優點： "Business class on Emirates is superb. Nice cozy cubicle and lots of attention. The food was remarkably good. Really enjoyed the 16.5 hour flight. Made it very enjoyable."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "I have no space for my legs ..i have 1.97 cm ..other things are excellent"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "New aircraft."
缺點： "Not enough storage space. Beds not the most comfortable. No wi-fi."
缺點： "I had a 14 hours layover in Dubai. I had called Emirates before booking this flight and they said they would issue a hotel and meals vouchers. Due to a mistake by an Emirates agents who was processing the visa application in Dubai, it was denied and an immigration head officer came and appologized to me and spoke to her. Emirates did not compensate me at all. They could have granted Emirates lounge access, meals, or simply book me a room at the airport hotel. I ended up sleeping for 14 hours on a chair due to their employee's fault"
優點： "I love business class the best"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Excellent service and accommodation in business class. Could not have asked for more"
缺點： "Nothing to memtion"
優點： "The food this time was amazing...The time of boarding was good. No delays"
缺點： "The touch screens were hanging making it difficult to watch movies. Also they served a lot of booze to people and one of my neighbours vomited in arrival. It was a mess"
No additional recommendation
I travelled in business class and everything was excellent.
缺點： "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."
優點： "For me everything was good"
優點： "Horrible service, airline left passengers completely stranded after missing connection due to delay"
缺點： "Minimally caring about their customers doesn't seem too unreasonable an expectation, and yet no Turkish airline employee could be bothered to help."
缺點： "Airport arrival experience at passport control was terrible"
優點： "The crew are very nice and the service is really good."
缺點： "The seats are not so comfortable, the leg rest is just in the way and not useful for me. The PA is overused which is annoying when trying to watch a movie."
優點： "Food as per.always was.great and choice of entertainment also good."
缺點： "Bording was delayed because of inbound flight delays."
優點： "Friendly checking in staff. Easy to us and good variety movies."
缺點： "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
優點： "Nothing much to shout about this flight. It got there safely?"
缺點： "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
缺點： "I booked a place in advance, but the place was changed because I did not check in 24 hours before the flight. And I got a place near the restroom. It was terrible!!!! it was impossible to sleep and eat normally. And the smell of the restroom all the way. Very upset."
缺點： "There simply is not enough room for such a long flight. I havent Flown in a while and was surprised at how tight the seats were since i last flew - both flying from the US to Istanbul and vice versa. However, for the shorter two hour connecting flights, from Istanbul to Tel Aviv, the seats seemed to have more room. This does not make sense."
優點： "I was upgraded. Food was great"
缺點： "Flight was late"
優點： "Flight attendants were friendly and made the experience more pleasurable. Food was alright, however could have been better."
缺點： "Delay in departure."
缺點： "long delay on the tarmac"
缺點： "This’s the worse airlines that I ever use in my life, in my way back to Boston I get to the airport 2 and half hours before my flight, it was so crowded outside the door, so I didn’t get to check in till like an hour and 10 minutes, Guess what! They didn’t let me in because they close the gate they said?? They have me payed for another thicket to I take the next flight They are so weird, even when you called the customers service they will do nothing for you, like they don’t live in our planet!! Trust me stay away from this turkish airlines"
優點： "Excellent check-in and in-flight service"
優點： "Pleasant, very standard flight, arrived safely."
缺點： "Flight time left origin very very late at night, would suggest to leave earlier in the day"
優點： "Great food, great plane, shortest flight."
缺點： "The restroom is too narrow on this plane, at least the one I tried. They ran out of one entree since everyone wanted chicken and not the fish. They should know this and make more chicken available and less fish. But I tasted both and both entrees were good. The "sour cherry juice" is great."
優點： "The entertainment options were great."
缺點： "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
優點： "not much"
缺點： "flight delays, lost bag, did not get delivered for over two days"
優點： "All aspects of the flight were flawless. Lounge in IST is always a great addition."
優點： "Non- stop option! Great food."
缺點： "Some of the crew members had an attitude issues and they weren't as attentive as others."
優點： "Once again an extremely enjoyable experience. will continue to fly Turkish air"
優點： "Smooth ride, with no delays"
缺點： "Woman sitting next to me with her baby made the whole ride uncomfortable"
缺點： "I wa in the restroom and the attendant opened the door on my while I"
缺點： "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
優點： "Turkish air cabin crew did a great job; movie selection was excellent. I would choose Turkish over other airlines."
優點： "The entire inflight experience was great from start to finish."
缺點： "I approached the Transfer Desk when there was no line and asked the person working if it was possible to switch to an exit row seat because of my height. The man helping me lied to my face and told me that he could not make the change because the flight was full. when I got on the plane, there were over two dozen empty seats. It was very clear that he just did not want to invest the few seconds it would take to address my concern, or give me a credible reason why he could not make the change."
優點： "We had a great flight other than the uncomfortable seats. The food was outstanding and the staff the staff was very accommodating. I was glad I was able to charge phone/tablet on the plane"
缺點： "My seat didn't lay back, which made it was difficult to sleep. The seats are too close and generally uncomfortable. I just wish we could have toured Istanbul since we had a long lay-over. Took forever to find out where the tour was only to find out we needed Visas. The airport staff was not helpful. The bus tour is promoted on their website, and it sounded like it was easily accessed as soon as we were off our flight from Johannesburg. Not so."
優點： "Again, everything was great! The kosher food from La Casa was outstanding and your stewards are polite, helpful, hard-working and professional. You have a wonderful airline! R. Lerner"
優點： "The entertainment options, food, toiletry bag"
缺點： "Stuardess service is very poor. For a 13 hour flight I would expect to have more than 2 beverage visits. Also, I ended up taking my requests to a first class stuardress since the ladies in coach didn't respond to me. I was also appalled to have my connecting flight delayed for over 24 hours without proper notification."
優點： "Food, boarding"
缺點： "Leg room was limited"
優點： "The meal was good and fulfilling The cabin crew dressed like a chef is a nice and fun thing."
缺點： "Slow boarding to the plane, passengers don't respect the different boarding class rule and the staff was not enforcing it. Passengers were standing in the plane after it landed but while it was still driving on the runway and they were opening the overhead luggage compartments risking other passengers health with falling luggage. Also since passengers were standing and the plane was driving on the runway, they were not stable and moving sideways and one of them hit a sitting passenger in the head by mistake. The on-flight entertainment system didn't work from FRA to IST The staff did not do a safety check (check if seat belts on all passengers, seats are in upright position) prior to the plane flying Overall I flew with them 4 times (2 way ticket, with connection flights) and all flights were late to depart and eventually arrive late."
缺點： "The flight was delayed for over an hour"
優點： "THE CREW AND THE SPORTS CHANNEL"
優點： "Excellent service. Very good food. No comparison to any US airline. Internet over the entire Atlantic."
缺點： "In flight Internet interface is still a little bit clumsy to set up. Took me a little bit to get online. Once this is fixed, I would have a hard time to complain about anything."
優點： "The food was exceptional! The staff was always accommodating. Attention to the details was appreciated."
優點： "When we couldn't fly United (due to cost) we were not sure what to expect from Turkish Airlines since we didn't know anyone who had flown it before. It was very pleasant and we thoroughly enjoyed the flight. We felt like we received first class treatment in the economy section of the plane. From warm hand towels, beautiful menus for meals and beverages available, a toiletry bag and much more. The inflight entertainment was awesome. Love the large screen and the touch screen abilities. So many great choices."
缺點： "The temperature of the cabin changed drastically from being very hot to very cold in a short matter of time. The boarding process was also not organized well at all as we lined up in our groups, but people did not follow this so although we were group A, somehow people from lower groups were boarding before us. The seats were a bit hard."
優點： "The food was very nice, living up to their reputation."
缺點： "The in-flight entertainment machine was not very user-friendly. Mine broke early in the flight and it took a couple attempts of telling the crew to get them to fix it. Legroom wasn't particularly great either for such a long flight - my knees were at the front seat immediately, and I'm not particularly tall (under 6 foot)."
優點： "fast boarding, on time"
缺點： "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"
缺點： "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."
優點： "Timely takeoff and landing"
缺點： "I flew Turkish from Chicago to Istanbul on Sat Feb 7. Entertainment system did not work for the whole flight. (10 hours). I flew back from Istanbul to Chicago on Sat Feb 27. It was not working again for the whole flight (11 hours). Either I flew back on the same aircraft in which the system was defective and was not repaired for 3 weeks, or all the Turkish aircrafts have no entertainment system. How it was elected to be Europe's Number 1 airline last year is a mystery. May be the service in all other European airlines is less than this"
優點： "We like Turkish Airlines - it's comfortable - we actually managed to sleep, the toilets are big, the entertainment is enjoyable and if possible, we'll always fly with Turkish"
缺點： "The earphones are uncomfortable"
優點： "Food was great... Seated on a Exit row (6b)."
缺點： "No complaints."
優點： "Not one thing"
缺點： "The steward and stewardesses Failed to control two drunk passengers who made the flight a nightmare for us all. The servers gave them five double whiskeys and then wondered why they were cursing and yelling - unbelievably unpleasant"
優點： "Food and drinks and staff"
缺點： "Walking in the cold in Istanbul, not much leg room"
Never more flight with your company!!!
Muy buen servicio al cliente
Both airports totally understaffed. Awful experience.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
優點： "The crew was very kind"
優點： "Services is good ."
缺點： "Food can be better"
優點： "Confort and kindness"
缺點： "It was too cold"
缺點： "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
優點： "No delay and nice staff"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "Seat comfortable"
缺點： "Flight was delayed and overhead bin space was very small"
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
優點： "The crew"
缺點： "Seat comfort"
優點： "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
缺點： "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "Everything was good except for the entertainment consul for one of our seats."
缺點： "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
缺點： "not really"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "My seat at the window was great and the staff really friendly and courteous!"
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
優點： "The staff tried to help me when it was evident we would not arrive on time"
缺點： "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
優點： "Crew was great, very nice"
缺點： "Not enough legroom"
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
優點： "Food was just fine, movie selection very good"
缺點： "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
優點： "Service, technology"
缺點： "Could not print by boarding card and was not allowed to board in Amsterdam"
缺點： "Headset jack only worked if the headset plug was in EXACTLY the right spot."
缺點： "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
優點： "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
優點： "Flight was delayed for three hours and was a very stressful flight"
缺點： "Flight was not on time and got to destination very very late pier management of aircrafts"
優點： "The included snacks and the seats."
優點： "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
缺點： "The bags where damaged from the staff"
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."