Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
優點： "Amazing crew! Great food service!!"
缺點： "Cleanliness of tray table"
優點： "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
優點： "Excellent service from the cabin crew."
缺點： "The Japanese (Washoku) breakfast was not as good as I expected."
缺點： "Seat padding - seat was a bit firm"
優點： "Very friendly and caring"
缺點： "i can not think of anything. Great crew Great experience"
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
缺點： "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
優點： "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
缺點： "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
缺點： "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
優點： "Flight attendants were very nice"
缺點： "Movies on board need upgrade"
優點： "A taste of Japan food."
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was ok."
優點： "Food and services were great"
缺點： "Not a large selection to view on the TV"
缺點： "Great staff and food for a plane."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
優點： "Crew amazing and food very good."
缺點： "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
缺點： "The business lounge in honolulu"
優點： "very clean over a 9 hr flight , great seat and flight attendant"
優點： "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
優點： "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
缺點： "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
優點： "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
缺點： "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
優點： "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
缺點： "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
優點： "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
缺點： "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."
優點： "Food and service was excellent."
缺點： "Seats in economy were narrower than other airlines."
優點： "Crew onboard and in Brussels where very nice and efficient."
缺點： "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
優點： "Everything excellent"
優點： "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點： "Full of passengers. Code Share!?"
優點： "Meals are excellent at Nippon, stewardesses so helpful and charming."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "Food needs improvement"
優點： "The crew is awesome and food is quite good"
缺點： "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
優點： "My flight was really comfortable, thanks"
缺點： "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
優點： "Great food on ANA flight from Malaysia to Tokyo."
優點： "The flight attendants were very polite and kind."
缺點： "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
優點： "on time, great service on flight"
優點： "Flight was great."
缺點： "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Nothing really major to complain about but nothing that went the extra mile..."
缺點： "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
優點： "Good for a short flight! Very nice staff"
優點： "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "Yes, crew was friendly, efficient, & helpful."
優點： "One Air Hostess was extraordinary hospitable, shortest time on flight connection."
缺點： "Limited Movies, no amenities"
優點： "Attentive staffs, shortest time on flight connection."
缺點： "My seat couldn't recline"
優點： "On time, early."
缺點： "Comfort. Too tight Food. Mediocre in economy"
缺點： "Leg room in economy is just tight"
優點： "crews are helpful."
缺點： "seats are old, can be better."
優點： "Legroom, seat amenities, boarding process"
缺點： "The crew could have been a bit more attentive, especially when clearing the service. I had an armrest dining tray which was very small and snug (same for the seatbelt as well) and it was hard to move with the tray still there. Also, Iwith fruit platter for meal, they served a side of fruit!"
優點： "Kind workers and excellent food"
優點： "Short connecting in taiwan"
缺點： "Good news they have a MENU for the people"
優點： "Restroom was kept clean throughout the flight which impressed me"
缺點： "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Honestly the turbulence really did not make this an enjoyable ride. I actually could not wait for us to late. It was rather petrifying."
缺點： "The food was not great and again the seldom announcements about turbulence made this a difficult ride."
優點： "Food is awesome as well!"
優點： "The boarding was quite efficient tho with a gate change. One flight attendant is very courteous and attentive. Co-pilot announcement is very clear."
缺點： "Food was no no. Stewardesss are quite robotic and are lack of smile, perhaps because of late flight? IFE monitor is old and dated"
優點： "The Ontario terminal location is much more convenient and faster than LAX."
優點： "The plane didn’t crash..."
缺點： "there is pretty much no leg room if your over 5’6"
優點： "Very clean and on time"
缺點： "Legroom was tight. Much less than the sfo/Tiapie leg"
優點： "I like because they used a new aircraft."
缺點： "They did not give us a new blanket, It was a used blanket from previous trip. Japan Airlines always gives a new blanket that still inside a plastic bag."
優點： "Even for a short flight there was a nice meal! Fantastic!"
優點： "The plane was late coming in but the staff only detained us 30 minutes which we made up flying to Sfo"
缺點： "Rather cramped quarters for such a long flight."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
缺點： "Everything was bad! The seat were too tight , the aisle were narrow and no service from the flight attendant!"
優點： "I especially liked the meals, entertainment, and really friendly staff."
缺點： "No issues."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Overall, it wasn't a bad experience but it wasn't fantastic."
缺點： "The crew barely smiled."
優點： "The crew was LOVELY and seats were comfortable."
缺點： "No vegetarian food option and couldn't figure out how to put in a special request online."
缺點： "Delayed multiple times."