每天清潔，並在 台北市飛往 大溪地的機艙內安裝HEPA高效濾網
優點： "Not much"
缺點： "The seat I had booked and was confirrmed was not available, double booked."
優點： "The seat is very comfortable And the crew is very nice and helpful"
缺點： "The checking service in Taiwan And the manager’s Attitude toward Crisis handling"
缺點： "Breakfast was not tasty. Options could have been better."
缺點： "One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline."
優點： "The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star"
優點： "The crew was great but the seats were not."
缺點： "Roomier seats and meals should be served a little bit closer in between"
缺點： "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
優點： "crew was nice, seating was fine."
缺點： "food was not great"
缺點： "They need to bring around water more often. And actually offer it to people in the window seat."
優點： "Amazing airline and seem less travel"
缺點： "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"
缺點： "No enough blankets when feeling cold"
優點： "Comfortable seat."
缺點： "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
優點： "Everything else."
缺點： "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
優點： "Pinot noir"
缺點： "No temp control, a little stuffy"
優點： "Good seat, very pleasant crew."
缺點： "No entertainment so can't score that. Basic snacks"
優點： "Please read notes above -"
缺點： "We booked our tickets and chose our seats and nowhere did it warn or tell us that we were located in a ‘safety row’ where the arm rest would not fold up. So we could not stretch out during our 12 hr flight. This was the most uncomfortable experience I have ever had on the multiple trips I have done between USA and Australia or New Zealand. The seat ordering from the kitchen was rarely available, even after the flight attendants had finished food service and pick up. The flight attendants weren’t very friendly."
優點： "Nice flight"
缺點： "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
缺點： "Please check your visa requirements is your flight is just a stopover in NZ to AUS (or elsewhere) as I could not return due to unfair transit visa issues in NZ. Have to book another one way flight and pay. completely nuts. I was not warned anywhere till I reached the airport."
優點： "The entire crew was excellent in all areas and all the time even on a 14 hour flight that had been delayed for about 20 hours."
缺點： "When we arrived in Auckland very late, Air New Zealand out me up in a third rate hotel in a very bad part of the city with little to no communication on how to get back to the airport the next day. The customer service number I was given, was mo help at all. Flights were great, but the way they handled the unexpected was very poorly done."
優點： "The actual flight wasn’t terrible"
缺點： "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."
優點： "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."
優點： "Suggest boarding with electronic board !"
優點： "This flight was great. The team were friendly and the plane was also well air conditioned."
優點： "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."
優點： "Special thanks to the crew member who let me try all the wines before I picked so I could get something I like. Over all, very friendly and nice"
缺點： "I'd like more movie options. I had a very long round trip flight"
優點： "Entertainment options were of great variety and easy to use"
優點： "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
缺點： "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
優點： "Overall service, food quality vs US airlines, selection and ease of use of entertainment system."
缺點： "I purchased a $50 select economy upgrade which should have included priority boarding but it did not. That’s on the airline though, not Kayak. The airline also did not reply to an enquirer submitted weeks before the flight. Seat leg space was restricted more than average due to large black blocks in addition to the metal seat frames. Maybe that’s due to the enhanced entertainment and power outlets so can’t say it’s a complete negative."
缺點： "Boarding is an issue. Please have more staff in the early stages of boarding to make sure people go to the correct lines . It's not immediately obvious and leads to frustration . I wasn't too bothered as I worked it out quickly but I could hear many others expressing their frustration around me . I was disappointed in the movie selection. I wanted more new release movies to choose from . Cabin crew friendly and polite . Love the wine ! Put up with being cramped .. would love more leg room but overall very happy ! Thank You everyone involved !"
缺點： "Unable to check-in online because of an international connection. Also, we need to pay extra for everything."
優點： "All the attendants were wonderful."
缺點： "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
優點： "Technology viewing screens"
缺點： "Connecting flights from Charles Dr Gaulle airport to Heathrow airport"
優點： "The crew and plane was tops"
缺點： "It is very long, but that is no reflection on you."
優點： "Comfortable, easy flight."
缺點： "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
優點： "Everybody was so helpful and friendly. The seating was quite pleasant although my boyfriend and I are used to staying next to each other. The entertainment was extensive keeping anybody busy for a long flight and the menu was broad enough and good quality. This is the way all flights should be!"
優點： "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"
優點： "It was okay, we made it to Sydney safe and sound, but I'd expect that anyway. We had works deluxe seats. Food was terrible service was on par with the terrible American carriers. The very first New Zealand air flight apparently set the bar too high. It was fantastic! The other 3 were nothing in comparison."
優點： "Watching movies made flt not being go by faster"
缺點： "Not being able to just order a beer....yes, I did on screen but still was not able to buy cuz said service was closed. This after flt attendant told me to use screen to order n pay. She eventually just gave it to me after trying to do it herself unsuccessfully."
優點： "Crew helpful, congenial."
缺點： "Anticipated more legroom based on seat chart diagram."
缺點： "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."
優點： "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
缺點： "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."
優點： "Comfortable Premium Economy seating is well worth the cost for such a long flight. Food was excellent and crew was very attentive. Entertainment system was very limited and clunky to use. The safety briefing is the most entertaining in the industry. Would readily choose New Zealand Air again."
優點： "Food Entertainment Charging port and powerpoint Service"
缺點： "Seats were ok but not great"
優點： "The cabin crew was friendly, helpful and good humored. The in-flight video and audio choices were outstanding. Meals were good but not outstanding."
缺點： "I suppose it is good marketing to make you walk past the amazing seats in business/premier class on your way past "Premium Economy" back to economy class on the Boeing 777 -- but it did make me wish I had a few thousand dollars to throw away on 13 hours of being pampered. Economy seats are pretty narrow. I am of average size and I was often bumping and being bumped by the passenger in the adjacent seat as well as by people walking up and down the aisle."
優點： "The plane was probably the best for international flight I have ever taken. More to the point the seat was so comfortable I was actually able to sleep, The seat also many great features (outlets to charge electronics, little storage area, and entertainment screen)"
缺點： "The check in (totally self serve) was awful. It was confusing not user friendly. US airlines have kiosks to print boarding passes. This did too but missed some steps, ie printing luggage tags which you needed to print yourself and attach and place on a conveyor belt. The airlines did not have enough help to guide people through this process."
優點： "Planes were comfortable and well maintained."
優點： "The crew was fantastic, never bothered sleeping people, and had a great trip."
缺點： "Nothing, best transatlantic flight I’ve had so far honestly."
缺點： "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
缺點： "Confortable seats"
缺點： "Having more than one person at the curtesy desk when half the plain’s luggage was left in Germaine"
缺點： "First leg was delayed out of Belgrade so I missed the connection to Washington"
缺點： "We couldn't sit together as a family despite having seats assigned together to begin with because they reassigned our setas to someone else"
缺點： "Cancel flight detail was mess. Make my whole journey delay."
缺點： "My baggage was delayed till next day, and the handling staff was not enough to help for the chase."
優點： "I like how the crew was friendly"
缺點： "Guy beside me was always sitting to his friends."
優點： "Boarding pricess"
缺點： "Plane was very cold. We had the last row of seats which meant the flight attendants were making a tremendous amount of noise behind us for the majority of the flight. Crew was not friendly at all. They were more interested in the other crew members than the guests."
優點： "There attention to detail, client comfort, friendliness, food, all was a ten out of ten. Thank you for the lovely experience."
優點： "The crew was great. A woman in front of us had a seizure mid-flight and the crew handled it professionally with great care. They were very friendly and helpful"
缺點： "The lines when we arrived at the airport were very long. Had to wait over an hour to check in. Seemed like more people should have been working the counter. I missed my connection on the flight over to Europe."
缺點： "Late noisy too many children slow boarding"
優點： "I liked the interior of the cabin and the crew was professional. Crew on this flight was Ok."
缺點： "Food was not good, but I really do not care too much about that... If you judge an airline based on the then fly someone else..."
缺點： "Never made it"
缺點： "Too warm"
優點： "Left on time, arrived on time. Efficient service."
缺點： "None. The seats on this Airbus 320 were more comfortable on this leg than on the transatlantic leg of the journey."
優點： "everything was good other than the entertainment package"
缺點： "not verymany movies to select"
優點： "The business class area was spacious"
缺點： "Crew is too curt... they could use a little more smile"
優點： "Excellent service and comfortable flight for a great price! The US carriers cannot compete with Lufthansa or any European airlines as a matter of fact."
缺點： "Touchscreen of the entertainment system was not very sensitive and had false readings. Annoying but not critical."
缺點： "Terrible boarding. Finally we were almost 1 hour delay in departure"
優點： "The boarding process was very fast and smooth"
缺點： "The seating space is very tight, more space is needed specially for tall people."
缺點： "My passport was stolen on the overnight train I took to get to the airport. It wasn't until I was off of the train that I went to grab my passport and credit card and realized my tiny little purse was gone. I had to rush to the US Embassy, get a new passport, and then rush back to the airport. I didn't arrive until 40 minutes after my flight had left and I was a nervous wreck. Unfortunately Lufthansa staff could not care less. The guy at the ticket counter even looked at my new urgent passport that had the issue date listed as today, so clearly this all had just happened as it was only 10:50am still. What did Lufthansa do? Well they told me if I wanted to fly out the same day, I would have to pay 2700 Euro additional! My jaw dropped and then he said I could fly out tomorrow for an additional 675 Euro instead. I was still in shock as I felt like I had just been taken advantage of with my stolen passport and credit card and now it's happening again. I asked if there was any way he could find something cheaper and he said that I paid so cheap for this flight that I would need to speak with the agency I booked with to help me out more and then he dismissed me. Let me have you know that I booked this fare during an amazing sale that Lufthansa was having and I booked it directly through their website and now it was being held against me. There was no offer to pay something like a $200 change your flight fee. Instead he let that plane leave with an empty seat because I didn't have the 2700 Euro to pay him. Here I was, alone, nervous, in a foreign country, and I had to get my thoughts together the best I could and I immediately started looking up my own flights. I ended up having to book a flight with a different company and just forfeiting any kind of credit that Lufthansa would have applied to their overly exorbitant priced flights. Good job Lufthansa for being the worst customer care service I have ever experienced... and I have flown over 20 airlines and over 100 flights."
優點： "I enjoyed my flight. Flight crew was amazing. Comfortable seats and lighting for an overnight flight. Food was good and stuffing."
缺點： "Headsets were collected half hour before landing (minor issue). Except for the recommendations for this flight, movie highlights were well hidden in the entertainment system."
優點： "The service and the air hostess were very nice and kind"
缺點： "The chairs are not comfortable at all :("
優點： "The downstairs lavatories are genius!"
缺點： "The offer to travel the next day by giving up the current reservation for a price, making us wait for almost two hours and then telling us that we will be travelling the same day instead of the next day. Initially they requested us to help them as they were over booked with an offer and we informed all our relatives, later with the withdrawal of the offer we had to call everybody again. A whole lot of confusion , discomfort and mental torture."
缺點： "They change the gate for transfer last minute"
優點： "Entertainment, flight crew was courteous and helpful, lots of snacks, water, and free wine!"
缺點： "One of our pieces of luggage did not make it back with us. The good thing is that the Lufthansa staff was helpful, the automated emails kept me informed, and the bag was delivered to me as soon as possible. Seems to me it was as good as it gets when a piece of luggage gets lost."
優點： "Always awesome"
優點： "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."
缺點： "The head rests were very uncomfortable."
優點： "The plane itself. The pilot, the flight attendants and the wonderful food."
優點： "I will chose Lufthansa every time I will go to Europe with my family.I will recommend their service to all our friends.Thank you for making this travel time wonderful!!!!! Vassilka"
優點： "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
缺點： "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
缺點： "The fact that the person in front of us could push her seat back to the point that the TV screen was up in my mother's face. Just because someone has paid extra for a better seat, does not mean they should inconvenience elderly people (who are less flexible in moving further back). This creates a poor environment. Please consider not having your seats recline to the point where they make the person in the seat behind, extremely uncomfortable."
優點： "The Premium Economy seats were significantly better than Economy seats. The crew was very nice."
缺點： "The movie choices were not very good. Very few current movies."
優點： "The flight left on time which was great because I had a connecting flight. Everyone was provided with a pillow and blanket which was great because the flight was a bit cold. The meals were delicious as well."
缺點： "A few times I requested the flight attendants service, I was ignored and had to ask a second time. Overall the service was fine"
優點： "The diversity of movies and music provided on an 8 hour flight. It made the time pass more quickly. The crew was thoughtful and polite."
缺點： "You need better food and be equipped to be able to give ALL the passengers a choice of meals. We had a choice of pasta or chicken but when the got to the back of the plane there was only pasta left for those who wanted chicken, such as myself. Also maybe offer a vegetarian meal. Could also improve on boarding. Perhaps start with the people that have seats in the back of the plane first to make it easier to board and not block the aisles, instead of having everyone board at once and causing traffic in the aisles for those that have seats towards the back of the plane. Also need more comfortable seats for such a long flight."
缺點： "Food was not satisfactory compare to other airlines like BA Everything was excelent."
缺點： "Too hot"
優點： "Great entertainment package. IFE was great, large screen, with a variety of choices. Lavatories are very spacious on A340-600 (lower deck)"
缺點： "The amount of space at the rear of the aircraft is incredibly limited. I was sitting in row 57 and due to the narrowing of the fuselage toward the back, the seats are narrower, some without arm rests and people going to the back of the aircraft keep bumping into seated passengers. Leg room as incredibly limited. This is not acceptable for a major airline. The terminal at Newark is rather old and not the cleanest. Due to the lack of clear communication, most passenger were confused at to the order of boarding."
優點： "One crew refused to give food although there was"
缺點： "4 drunk passengers made flight unbearable"
優點： "Much better than lax to frankfurt"
缺點： "Too much walking from one gate to another. Seemed as if I walked the whole airport."
優點： "Best crew ever. By far most friendly staff and excellent service."
缺點： "Nothing that I know"
優點： "Plane0was on time and they served us a very tasty sandwich."
每天清潔，並在 台北市飛往 大溪地的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北市飛往 大溪地的機上會提供口罩
從 台北市飛往 大溪地的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北市飛往 大溪地的彈性機票