優點： "Food, seat comfort, service"
優點： "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
缺點： "Serve the cold soba for all meals. :) Love it."
優點： "Meal, crew"
缺點： "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
優點： "Crew was awesome, super attentive and friendly."
缺點： "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
優點： "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
缺點： "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
優點： "Service Quality"
缺點： "Seat does not recline"
優點： "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
優點： "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
缺點： "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
優點： "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
缺點： "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
缺點： "If the seat reclined a bit more, would be nice."
優點： "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
缺點： "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
優點： "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
優點： "Service was excellent. Crew did not accept tip. Food could be better."
優點： "Excellent service."
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "didnt make it to tokoyo"
優點： "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
缺點： "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
優點： "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
缺點： "Late boarding caused us to miss connecting flights."
優點： "Aircraft menu and service"
缺點： "Aircraft seat pitch"
優點： "Seats and service"
缺點： "No complaints"
優點： "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
優點： "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
優點： "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
優點： "Food & Entertainment"
優點： "Service was great."
缺點： "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
優點： "The service, our seats, overall comfort and cleanliness of the plane."
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "All the Japanese food are delicious! The crew are polite and nice"
缺點： "I suppose, not enough variety of American movie. In my opinion"
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
優點： "The food was really good, service was great, and nothing to complain about"
缺點： "I don't have any complaints"
優點： "Great service, excellent and curteous. Clean cabin"
缺點： "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
缺點： "Delayed flight an hour and a half"
優點： "Flight was great."
缺點： "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
優點： "Friendly and helpful stewardess"
缺點： "Seats could be more comfortable."
優點： "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
優點： "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
優點： "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
缺點： "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
優點： "A N A Very good, space between chairs is very good, crew very professional and friendly"
優點： "Entertainment system, comfort of the seats, staff, food, basically everything!"
缺點： "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
優點： "Good service."
缺點： "Flight was congested."
優點： "Everyone staff member was friendly and helpful. Dinner was great."
缺點： "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
優點： "Food is delicious and Crew are friendly."
缺點： "Transit hours at Narita were too long. Connecting flight was on the next day and need Visa to go out of the airport as the connecting area is not open 24 hours."
優點： "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
優點： "Great plane Great movies Great seat"
優點： "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "Everything works and quick to get to destination."
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "very nice crew"
缺點： "my baggage was lost"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
優點： "Just as I expected. And I made my last connection easily."
缺點： "Travelled business class and was ace experience"
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
缺點： "Late departure. Rush to connect."
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Everything is alright"
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Shirt flight but well catered, boarding was efficient and quick."
缺點： "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
缺點： "You are almost always late!"
缺點： "They have mabaged to lost my luggage"
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
優點： "Seats were comfortable"
缺點： "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
優點： "Everything. A truly faultless experience!"
缺點： "Dutch sub titels would be nice."
缺點： "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
優點： "quick and relaxed"
優點： "Easy Boarding"
優點： "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
缺點： "Not much to comment on here."
優點： "good service"
缺點： "suitcase didn't turn up, although connection was quite tight"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
優點： "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
缺點： "As above"
優點： "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
缺點： "lack of meal options"
缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
優點： "Quick (relatively) flight."
缺點： "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
優點： "El entretenimiento"
缺點： "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
優點： "Easy boarding, entertainment"
缺點： "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
優點： "How great everyone was and smooth sailing."
缺點： "Made sure the flight was not over booked."
缺點： "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
優點： "More leg room"
優點： "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
缺點： "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
缺點： "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
缺點： "Staff Curtsy and overall gestures!!"
缺點： "New variety of food"
缺點： "Seat angle adjustment was not the most comfortable for sleeping."
優點： "Everything! The service was exceptional!"
優點： "Excellent service"
優點： "Had decent room space seats comfortable"
缺點： "My luggage could have arrived for a start"
缺點： "See above."
優點： "crew great comfortable"
缺點： "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
優點： "Crew was very friendly. Food was excellent"
優點： "In flight entertainment was great"
缺點： "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
缺點： "More water provided during the flight. Also, the second meal was not very good."
優點： "The new movies selection, food was very good, staff more friendly than previous flights"
缺點： "Boarding always a problem on MEA we have to wait too long in the queue"
缺點： "Baggage check in was stressful"
優點： "crew was wonderful, great food, quick boarding"
缺點： "cant think of anything"
缺點： "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
缺點： "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
缺點： "wine selection divider between seats"
優點： "Crew was friendly and attentive but hard to understand"
缺點： "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
缺點： "They lost my luggage :("
優點： "Staff and services all very good definitely"
缺點： "Everything was brilliant"
優點： "DIY snack area"
缺點： "Food and seating"
優點： "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
優點： "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
缺點： "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
優點： "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
缺點： "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
缺點： "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
優點： "Just a routine flight but done with perfect execution."
優點： "Staff was so helpful and attentive to our needs.Providing service with a smile."
優點： "Their evacution video is interesting"
缺點： "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
優點： "Good seat width Great movie selection Great food and drinks Nice and large A380"
缺點： "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
優點： "Food was good. Crew nice and professional."
缺點： "Landing was not so smooth."
優點： "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
缺點： "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
優點： "Food has improved a lot on business class. Meals are more creative."
缺點： "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
優點： ". Budget airline with no legroom or extras"
缺點： "See above. Nothing specific to like."
缺點： "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
優點： "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
缺點： "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
優點： "Crew was very nice and the plane was clean and comfortable"
缺點： "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
缺點： "Waited a while before take off."
優點： "The crew and flight was faultless"
缺點： "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
優點： "The friendliness and courtesy of the staff."
缺點： "One piece of my luggage was left behind in Paris."
缺點： "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."
缺點： "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
優點： "That the flight attendant was really helpful"
缺點： "If the flight would have been on time"
優點： "This was a quick flight - 39 mins I also got an upgrade too"
優點： "Wide choice of films on the flight, boarding was hassle free."
缺點： "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."
優點： "Very attentive crew"
缺點： "Boarding gates"
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
優點： "Considering it was only a 2.5 hour flight, the snack was fairly good."
優點： "The crew were great, entertainment was good."
缺點： "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
優點： "The crew were nice, glad I paid for the extra legroom."
缺點： "The food was only so-so, but it’s only a short flight so you can’t expect too much."
優點： "It left on time and arrived on time"
缺點： "Service, comfort and food as I would rate these below 0 if there was that option."
缺點： "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
優點： "Good seat"
缺點： "Headset didn't work and no replacement"
優點： "Checking in with my Mum who needs assistance was excellent."
缺點： "Lack of Entertainment."
優點： "Arrived ahead of the scheduled time"
缺點： "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
缺點： "Super tiny seats"
優點： "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
優點： "Great crew, comfortable flight."
優點： "Flight crew were very apologetic"
缺點： "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
優點： "We took off and landed safely."
缺點： "Felt very low budget and cramped."
缺點： "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
優點： "Asked a stewardess to turn the heat up and she did."
缺點： "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
優點： "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
缺點： "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
優點： "Dreamliner plane"
缺點： "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
優點： "Not much"
缺點： "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
優點： "Nice flight, great leg room, staff was friendly and flight was on time."
缺點： "Despite being listed as vegans, we were not provided with vegan meals. When pointed out to the staff, we were given a small packet of soy crackers."
優點： "Price, new plane, interactive system"
優點： "Nothing in particular"
缺點： "Flight attendants"
缺點： "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
優點： "Gate flight updates"
缺點： "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
優點： "Was on time"
優點： "Entertainment system in Economy is really good, big screens and also plug point and usb points for charging."
缺點： "Aisle is cramped so that you get nudged when trolley is being carted up and down. Food was pretty rubbish most of mine went to the bin (this is a terrible waste, rather not get served this and bring my own on board)."
缺點： "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
缺點： "We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,"
缺點： "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
優點： "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
缺點： "No food for purchase, just a drink and biscuit."
優點： "New regional jet Efficient boarding"
優點： "The staff were amazing. Very accommodating and with great dispositions. Boarding was easy."
缺點： "For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing."
優點： "New plane with leather like seats and good entertainment system."
缺點： "They lost 1 of 4 bags."
缺點： "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
優點： "Good experience all around."
缺點： "15 minutes late. No big deal though"
缺點： "Several consecutive issues delayed our start, then had a weather hold before we could descend. VERY crowded, got stuck with a window seat with a very large man next to me--better than B or D, at least."
缺點： "The plain was an old model with no personal screens... So boring"
優點： "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
優點： "Very good and safe"
缺點： "Everything was great"
缺點： "Nothing. Great shirt flight"
缺點： "The seats are so squashed in in economy it was really hard to get comfortable. The inflight entertaining on the screens was rubbish. The app didn’t work with the movies. Some of he crew were lovely, and some were just ok."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "No complaints about the flight or the crew."
缺點： "Delayed repeatedly. 3 hours behind schedule and no clear explanation was offered."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Pilot spoke with confidence and crew handled delay will"
缺點： "options for new rider poor"
優點： "I liked the lounge."
缺點： "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Pilot didn’t show up, we waited 2.5 hours for him."
優點： "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
缺點： "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Lots of leg room!"
缺點： "No complaints"
缺點： "Got delayed big time."
優點： "Flight was on time and fantastic!"
缺點： "They tried to keep changing it on us!!!"
缺點： "No leg space"
優點： "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
優點： "Had an entire row to myself. So I stretched out to sleep all the way on the red eye."
優點： "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
缺點： "Perhaps a choice of two items could be given for a snack."
缺點： "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
優點： "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "I missed the gotdamn flight"
缺點： "I missed"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Flight attendants were nice."
缺點： "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "seating at the exit row so no screen and wifi did not work so no private screening"
優點： "Non stop to Cabo"
缺點： "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
優點： "Comfortable seats and good service."
缺點： "Not really flight related, but having the call buttons located on arm rests was terrible and interrupted sleep for everyone whenever someone's arm would bump a button and set it off."
優點： "Todo, menos la demora. 8 horas sentada y mi espalda sufrió. Lo demás excelente."
優點： "Efficient staff, good food, departed and arrived on time. Excellent leg room."
缺點： "Nothing, flight was great. Love United."
優點： "The flight was smooth and we got in to BZN a little early, which was great."
缺點： "I really disliked the check-in process at the airport. I do not fly very much anymore and the whole electronic system baffled me. The check-in folks were not very helpful and seemed impatient with me."
缺點： "United flight attendants service attitudes still not much improved compare with other airlines"
優點： "The stewards in flight were the best we've had in the past 2 years. Very attentive, kind, helpful and patient. The LAX United employees were really great and the skycap took extremely good care of us, making sure we made our next connection.The Houston airport skycaps & United employees were amazing!"
缺點： "Need more time to get to connections. Need realistic times, for the average person, please."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Two hour delay because of scheduled runway maintenance in sfo. If it's scheduled, then why didn't United plan around that"
優點： "I had a special meal and they were mindful to bring it and check that everything was okay."
缺點： "I downloaded the United app for entertainment but for some reason, I wasn't able to watch movies. It kept giving me an error. Make sure you download the app before the flight and that you have the latest version! At least they were playing movies and shows on the main screens."
優點： "Flights were OK"
缺點： "Due to the more than two hours held up in customs and immigration I missed my connection to Redding. Plus it took me half an hour to get to the domestic gate. So you booked me on flights where I needed a minimum of 3 hours between flights and you only allowed me two. I spent a freezing night at the gate blasted by a/c and vitriolic CNN in extreme discomfort waiting for my early morning flight. (Security ziplocked my bag and I was unable to access a sweater). Nightmare!"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "I liked that we made it to Cabo in a timely fashion"
缺點： "I didn't like that I had to download an app to get free wifi."
優點： "I asked if I could be moved out of a window seat into an aisle seat and they were able to do it immediately."
缺點： "The headphones had to be inserted into my ears and that is uncomfortable for me. I would have preferred the type that have large speakers outside of the ears."