優點： "Great service for economy. Very attentive flight attendants."
缺點： "Boarding took forever and flight was delayed"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
優點： "JAL operates with incredible efficiency."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
優點： "Overall is good :)"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
優點： "服務 電影 雪糕"
優點： "VERY FRIENDLY"
優點： "JAL is great!"
優點： "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
優點： "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
優點： "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
缺點： "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
優點： "This was the best flight I have ever been on. The crew was so friendly."
缺點： "Absolutely no complaints."
優點： "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
缺點： "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
優點： "Not many passengers so that I had empty seats and could lay down."
缺點： "Tv stopped working suddenly."
優點： "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
缺點： "would have liked more food options and recent movie selections"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Great meal compared to other local airlines. Comfortable."
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
優點： "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
缺點： "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
優點： "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
缺點： "They every bad customer service, I never seen before"
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The flights were generally ok. Flying coach.."
缺點： "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
優點： "Free WiFi in flight!"
缺點： "In my email confirmation says Business class tickets but the boarding cards were "J" class which was not Business or economy so we had to fight to get in the lounge. They apologizedon't many times but no compensation, seats were first row but not first class, business, economy, or premium economy. They said it's called "J" class! You still get 3 pcs of luggage and pay business class price! Never JAL again domestic, maybe international or Never ever!"
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
優點： "JAL ' service is nice."
缺點： "I didn't like MSG in food."
優點： "The excellent service and courteous staff."
缺點： "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
優點： "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
缺點： "I couldn't check in online without a JAL account."
優點： "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
優點： "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
缺點： "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
優點： "Very clean. They check the bathroom pretty often un-like AA. Good food."
缺點： "I always prefer this airlines."
優點： "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
缺點： "Long, long flight, not much leg room."
優點： "The aircraft was a new 787 and very comfortable. Uneventful flight."
缺點： "Menu in business class."
優點： "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
缺點： "Everything was great !"
優點： "Politeness of staff, cleanliness, promptness and efficiency."
優點： "Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic."
缺點： "What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again."
優點： "The crew took care of us during a strange virus affected flight."
優點： "Cheapflights ..I will book my ticket from you again.. I am so delighted."
缺點： "Mid night snack can be improved, it’s too small a portion."
優點： "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
缺點： "More variety of options for the vegan meals..."
優點： "Meal, crew"
缺點： "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
優點： "Crew was awesome, super attentive and friendly."
缺點： "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
缺點： "Less announcements to interrupt the entertainment."
優點： "ANA is nothing but amazing. Great customer service and pleasant ambiance."
優點： "The crew"
缺點： "The seats were substantially more cramped than the other flight."
優點： "The crew was fantastic and the food was very nice."
缺點： "It really would have been nice to have a vegetarian option!"
優點： "Crew was great. Economy premium was definitely worth the extra cost"
缺點： "I wish the flight wasn't 13 hours haha"
優點： "Food was good"
缺點： "Disappointed with some of flight attendants. ANA used to provide best customer service."
優點： "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
缺點： "Flying with ANA is awesome, the stewardesses are very nice!"
優點： "Great experience overall."
優點： "comfortable seats"
缺點： "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
優點： "Very smooth boarding process and excellent, lovely flight attendants"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
優點： "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
優點： "Service, Cleanliness and Overall Quality"
缺點： "Seats could be better"
優點： "very clean over a 9 hr flight , great seat and flight attendant"
優點： "The seat, service and food..all is great as always."
優點： "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
優點： "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
優點： "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
優點： "Good service"
優點： "Good price"
缺點： "Stink in the plane"
優點： "crew was professional and very attentive and beer and wine and ice cream on the flight"
缺點： "wish they had more movies choices from the u.s."
缺點： "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
優點： "Ease of boarding; large overhead bins; relatively comfortable seats"
缺點： "Packed plane - every seat taken"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
優點： "Good food Stewardesses polite Brought lots of water and juice during the flight"
缺點： "Seat felt so narrow. Limited selection of movies."
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
優點： "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
優點： "I slept most of the way home so didn`t use the entertainment."
優點： "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
優點： "Excellent in every way"
優點： "Excellent crew, comfortable seat, good food"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
缺點： "Flight were shaking badly several times and I feel dizzy"
優點： "On time, comfort, good food, good deal"
優點： "flight attendant in business not as nice as sfo to narita"
優點： "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
優點： "Very efficient, very fast boarding. Crew was polite."
優點： "nice sevice"
優點： "Everyone staff member was friendly and helpful. Dinner was great."
缺點： "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
優點： "Smooth flight with great service"
優點： "Delta service and comfort is always excellent."
缺點： "All is great just keep it up"
缺點： "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
優點： "Leg room in comfort +"
缺點： "Removal of food trays could be done sooner"
缺點： "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
缺點： "No hubo comida suficiente"
缺點： "Temperature control. Information about the delay"
優點： "Entertainment was great , also being able to watch live tv. Cabin crew were good"
缺點： "Be on time , delayed for an hour"
優點： "Everything was good starting with boarding to disembarking airplane. Crew was respectful and the airplane seemed to be clean in general. I’m flight entertainment is excellent and made the flight seem a lot shorter."
缺點： "Boarding pass has specific alphabet zones but boarding was done via cabin number which was slightly confusing. I didn’t realize that zone E is part of cabin 2. I think more clear instructions should be given."
優點： "confortable and good service."
缺點： "More food more room - but hey that’s what we always want"
優點： "Crew was amazing"
缺點： "Gave the option to chose seat"
缺點： "A late flight due to a mechanical problem. Missed connection and Delta was of little help."
缺點： "Very bad service, airline unrespectfull, discortesy"
優點： "Always Veg Meal for All"
缺點： "N A"
優點： "Clean Washrooms"
缺點： "N A"
缺點： "Explain why there’s over a 2 hour delay"
優點： "Great and faster"
優點： "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
缺點： "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."
缺點： "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
優點： "It was horrible. Delta really should have cancelled and refunded the flight altogether."
優點： "Service by crew. I was flying economy but it was par to business class."
優點： "extra legroom of comfort plus zone"
缺點： "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
缺點： "Departure delayed by 1hr30"
缺點： "No issues at all"
優點： "Crew were ok. Not that comfortable."
缺點： "seat need to be more comfortable"
缺點： "Put in early flight"
缺點： "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
優點： "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
缺點： "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
優點： "Flight was early into New Orleans"
缺點： "Flight had a lot of turbulence"
優點： "Staff and flight were good"
缺點： "The chicken dinner was mediocre"
優點： "Overall ok."
缺點： "Cabin was freezing."
缺點： "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
優點： "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
缺點： "Flight delayed, almost missed international connections"
優點： "Waiting in the departure lounce was ok"
缺點： "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
缺點： "Very uncomfortable seating"
缺點： "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
優點： "everything was perfect. Even though our flight was international the delta airline app allowed us to complete check in process without major delays. - 5 star in flight service and flight attendant personnel"
缺點： "I liked everything"
優點： "La puntualidad"
缺點： "Todo fue perfecto"
缺點： "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
優點： "On time"
缺點： "Take a long time to taxi to the gate & getting off the plane."
優點： "Food service was good."
缺點： "The the audio stopped workin halfway through the flight."
優點： "good flight and pleasant staff"
缺點： "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
優點： "Flight was ok."
缺點： "Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought."
優點： "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
缺點： "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
優點： "Flight attendants were great"
缺點： "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
優點： "The food and enterntaibment are always nice. The captain was super friendly and opportune with his communications. Seating was as fast as possible and boarding was swift."
優點： "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
缺點： "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
優點： "The crew was friendly, the cabin and bathrooms were very clean and the separation among passengers was unexpected and great"
缺點： "My flight was laid over due to weather so it may have been helpful to get a new boarding pass as we left the cancelled flight and maybe a voucher to help with hotel & food."
優點： "the seats are ok, but service was awful"
缺點： "the fight attendants attitude"
缺點： "The seats a but squishi. Everything else ok. Thank you."
缺點： "Fix internet"
優點： "Space between the seats"
優點： "The entire crew and the landing"
優點： "My seat mate"
缺點： "The flight attendant"
缺點： "Spent more than 500$ in an emergency flight that was delayed ten times"
缺點： "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."
缺點： "The crew was not friendly. Rude tone."
缺點： "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."
優點： "Food and entertainment were great"
缺點： "wish there was more legroom"
優點： "Very kind flight attendant. Flight on time."
缺點： "My entertainment screen did not work."
優點： "Flight attendants were great."
優點： "Ok trip"
缺點： "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
優點： "The crew"
優點： "Power outlets at some seats"
缺點： "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
缺點： "They have very long and annoying credit card announcements"
優點： "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
缺點： "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"
缺點： "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"
缺點： "It's was my kids first time fying and no entertainment. Wi-Fi didn't work. And the kandng was a bit scary."
缺點： "delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady"
缺點： "The snacks."
優點： "Crew was great!"
缺點： "Flight delayed 3x, it was a very long day of traveling."
缺點： "American flight attendant service"
缺點： "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
優點： "Take-off and landing were smooth. Food quality was decent, could have been better though."
缺點： "One of customers was rude. One of hostesses kept on bumping into my arm, waking me up twice and hit me on accident with the food cart without apologizing. Did not provide enough snacks."
缺點： "There were two adults and their child next to me in two seats the child was big enough that it should have its own seat so for nine plus hours I had a child kicking me. Make people pay for a seat for their kid."
優點： "Personalities...loved their job. Great to talk to."
缺點： "Bosrdunf staff at DCA. No communication in crowded area"
優點： "Did not use"
缺點： "Tight seating"
缺點： "a little delay in the departure connection flight ."
缺點： "Unexplained delay, more than 4 hours. Terrible"
缺點： "Missed my connection in London due to a computer malfunction that took over an hour to remedy. In getting to London, I was automatically rebooked, but with a flight that got me in 10 hours later than expected. I asked customer service about alternate flights, with or without connections, that might get me in earlier, but was given a quite curt, "that is not possible," and turned away. Even if that was the case, which seems unlikely given the multiple other flights arriving in Luxembourg from European airports earlier in the day, it was not particularly friendly."
優點： "It was on time & staff were pleasant & effective"
優點： "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
優點： "American Airlines has alot more commodities than most"
缺點： "Alaska sold passengers to American"
優點： "Good space on first."
缺點： "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."
缺點： "Leg room - i feel like it's the smallest of any carrier worldwide."
缺點： "Fast boarding on coach."
缺點： "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."
優點： "Crew was nice"
缺點： "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
優點： "boarding was well organized and flowed well crew allowed us to move to open row of seats"
缺點： "It seemed that asking for extra service was an imposition on the 'gossip session' for the crew standard fare of biscuits"
優點： "The crew, boarding went smooth"
缺點： "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"
缺點： "I would not change a thing the flight was wonderful and the stewardess Virginia great"
缺點： "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."
優點： "Flight was ok"
缺點： "They lost my luggage and I haven't gotten it yet"
優點： "A pleasant trip without issues"
缺點： "Sits not suitable for long distance travel"
優點： "Everything was on time and on schedule."
缺點： "No food."
缺點： "4 hours delayed"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Great service"
缺點： "Delay flight"
優點： "Professionalism and kindness"
優點： "It was ok ok!!!"
優點： "Customer service was very helpful"
缺點： "To get an extended flight I instead"
優點： "excellent service. needed assistance since Dad could not walk too well. airport got him a chair and he made his flight with no problem"
優點： "The flight arrival and departure times went as scheduled."
缺點： "No movie access without paying for it."
優點： "Good customer service and it was a wonderful time."
缺點： "Everything was great"
優點： "the flight left on time"
優點： "Check in was easy, no hassle. No lines"
缺點： "It would have been nice to have a direct flight from dc area to Houston instead of having to go thru Chicago."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "On time and organized crew"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Missed flight but had no problem rebooking."
優點： "Comfortable seats enough legg space and courteous crew land and inflight"
缺點： "No food for a 4 hour flight is torture .. no entertaiment was also unexpected"
優點： "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
優點： "Bad service at time of borading"
缺點： "Missing it."
優點： "On the departure as well as an early arrival to my destination."
缺點： "I kept getting bumped into by flight crew ever though I was clear from the aisle, and they would constantly be walking up and down. I had to hold in my trip to a restroom until touch down because I didn't want to get caught up in the ridiculous cross traffic on a plane. Overhead compartment adjacent to me kept opening, thankfully, it didn't cause an accident."
優點： "It was great!"
優點： "I like that we had Direct TV."
缺點： "I didn't like that we had to pay extra for more channels."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "On time, friendly etc"
缺點： "Late full lounge bad food"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "My luggage was cheap but not cheap it was freaking awesome."
缺點： "My flight was delayed hours. You guys didnt give us any food. My family was wiiting in the airport for hours."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "One hour late. Space between seats."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "The entretainment was not working"
缺點： "1hr late to board because of a missing flight attendant. They could not get replacement for an hour."
優點： "Everything was excelente. Service entretaiment. O really enjoyes it"
缺點： "I will like to recomend at las T in The bussines class to offer kosher meal"
優點： "Free movies/entertainment"
缺點： "No selection of beer or liquor or food. OK - A flight to MEXICO and you have no mexican beer, tequila, or anything even remotely resembling Mexican drinks yet you boast all the routes you serve to mexico. It was nearly a four hour flight. C'mon"
優點： "It was a direct flight"
缺點： "Even though I checked in early I was not assigned a seat. I had to wait to see if people didn't show up to claim a seat. For a red eye it is difficult to notify family if you don't get on the flight because most likely they will be getting up early to pick you up at the airport. Luckily I got on the flight but the stress of waiting was tough. I was treated just as if I was on standby yet I purchased my flight ahead of time."
優點： "Easy mobile boarding pass was great on the way to Mexico City. I was kept up to date on the delay coming back to Houston."
缺點： "Such a long flight and no good food"
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
缺點： "I did not like that our flight was delayed three hours. I understand there was a thunderstorm but it has resolved before we were to board the plane. Then we had to switch gates three times."