缺點： "Holding for takeoff was very long. About an hour."
優點： "Seats were cushioned and they have a blanket"
缺點： "More space between seats, more description about the food"
優點： "Fair price, allowed me to change to an earlier flight, great check in and quick luggage service and very cute flight attendants."
缺點： "It was all good"
優點： "Right price, good service at Checkin and cute flight attendants."
缺點： "Liked it all!"
優點： "Food was ok"
缺點： "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
優點： "Cheap, blankets and pillows provided, decent food"
缺點： "flight out was delayed by 2 hrs!!!"
優點： "I had a completely positive experience with this airline. No problems."
缺點： "Baggage Claim"
優點： "Overall good"
優點： "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
缺點： "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
缺點： "Language skills of crew members could be improved. Dinner was ok. Entertainment was not individual by seat."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Transfer process is too hassle"
優點： "The plane is quite comfortable and took off on time."
缺點： "The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication."
優點： "Friendly cabin crew"
缺點： "Over 2 hours late on departure"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "China Southern has an excellent and attentive staff, very friendly and responsive. The boarding process is smooth with very little complications. In the course of 20 hours they served two full meals with sandwiches for snacks. These were decent meals as far as I am concerned."
缺點： "Guangzhou to Toronto, the cabin was a little warm for my liking, I don't think it ever got below 25°c in there, for me it made it a bit difficult to sleep. This was not the case on my flight from Toronto to Guangzhou so maybe this was just an isolated case."
優點： "China Southern has an excellent and attentive staff, very friendly and responsive. The boarding process is smooth with very little complications. There was full meal service for this 2 hour flight. This was a decent meal as far as I am concerned."
缺點： "Bangkok to Guangzhou, the Airbus 380 jet used for regional flights feels a little like a tightly packed sardine can, I guess thats to be expected for a Southeast Asian regional flight."
缺點： "China Southern caters almost exclusively to the Chinese market and, essentially, operates like a gigantic bus for Chinese tourists making their way across the seas. At least 95% of the passengers were Chinese. Why does that matter? U.S. customer service is entirely absent. That means, things that you take for granted, like selecting your seat and getting your boarding pass on-line, is unavailable. Their website, such is it is, simply is not developed to the levels one would expect. We were unable to select our seats, get seats together, check on the status of the flight, check-in on-line, or get a boarding pass in advance. We essentially paid huge $$$ to a company then crossed our fingers that our reservation would be honored when we got to the airport. VERY STRESSFUL"
優點： "It got me to my destination Flight attendants were pleasant"
缺點： "I would not fly China Southern again. Lost baggage - returned a day and half later. Seats were uncomfortable - felt like a pretzel for 15 hours. Crumbs were left on floor from previous flight. Cleaning was not thorough. Delayed flight - no explanation as to why, but plane apparently made up time in the air because arrival time was the same. Food was sub-par. Is rice mixed with noodles a thing?"
優點： "Flight was good"
缺點： "Left 45 min late. No biggie but late is late. No customs papers on plane."
優點： "The flight was inexpensive and once we were airbirne went by quick"
缺點： "we waited an extra hour in the plane, seats not comfy"
優點： "Comfortable seats, just enough of legroom"
缺點： "Flight was delayed."
優點： "Excellent management, well cared & hospitality"
缺點： "Liked everything, keep it up for its prosperity."
缺點： "They don’t serve water regularly, only before meals. No snacks between meals. My screen does not work. The crew seems not quite nice."
優點： "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Friendly service"
缺點： "Have to take a. Bus to the air field to get on from airport terminal"
缺點： "Only allow one piece luggage."
缺點： "Hardly anything whichcan be called as "Business Class" amneties. Food was horrible. In breakfast they served salad leaves and cucumber to eat. Served cold tea when it was supposedly hot; Forgot to serve main "dish" in the one and the only one meal they served; stewardess came and served dessert; I asked where is the main the the"
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Good price"
缺點： "The airline doesn’t have their airplanes right by the gate. The airplane was 25 minuets bus ride away!!! Every one waited in the rain for the bus to be full, then the bus drove off to some obscure locations- most of the riders are chinese, but I did hear someone said in English:”are we going to another airport?”... I was pretty close to the driver, and saw he didn’t slowdown for another vehicle coming through... sure enough, he slammed on the breaks really hard, the whole bus was full of standing passengers and everyone fell on top of each other... I hand held some artwork and of course it got smashed... finally we got to the airplane, everyone got off, hundreds of people were in the rain, rushing to get on the stairs up to the airplane gate, but there was only one gate and could only take one person at a time... it was a mad scene, with hundreds of people rushing, pushing, struggling in the rain and strong wind... it was close to midnight. I injured my foot on that day, my hands were full holding the carry on, artwork, I moved quite slowly... at the beginning I was hoping someone can help me to bring on my stuff because of my injury, but in a mad scenario like that, it looked pretty scary, the flight screw were busy trying to get people going in the gate... forget that... sigh, that was the most dramatic in the entire trip."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer."
缺點： "Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Good movie selection"
缺點： "The check in Desk crew and cabin Crew (specially women) wasn't really friendly, no vegetarian option, unless you order in advance, can't use your cell even for games and music, so I was pretty bored of my 14 hours flight."
優點： "That I was able to watch movies and the flight wasn't full."
缺點： "Had to be transported to board the plane. It was delayed for an hour."
優點： "The flight attendants were great."
缺點： "The plane was uncomfortable for such a long flight. The layover in Wuhan was a nightmare."
優點： "I have been customer of this company for one year. The service is heart-warming. Thank you."
缺點： "If there is anything I can complain, neither zhajiangmian nor xuecai appeals to my taste."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "I liked being seated in the upper deck. Great service. Nice heavy blankets, head support, and foot rests"
缺點： "The western breakfast with eggs wasn't good. Not very many good movie options."
優點： "trip to destination was OK"
缺點： "trip from destination was disaster plane was delayed and our luggages were not with us. We arrived Friday. Was told luggages will arrive & ship by Saturday. Called again this morning(saturday) now it will be shipped Sunday. What a night mare!!!!!"
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點： "Completely crowded, no socks, no eye masks, no ear plugs"
缺點： "My flight was cancelled unbeknownst to me until I arrived to check in. Both the airline and the booking agency were denying who's fault it was. After 3 hours, I was finally out on another flight with Air China that I almost missed because they took so long to help me!"
缺點： "Their website is very bad and I couldn't reserve a seat and couldn't select meal type. At the ticket counter they didn't ask for anything just issued the tickets. The food was bad."
優點： "On time arrival"
缺點： "Promptness Wheelchair amenity"
優點： "Great service on the plane."
缺點： "Flight was delayed by 3 hours."
優點： "Seating was comfortable with ample leg room in economy. Entertainment system had a large variety of options and popular movies and shows."
缺點： "Although our plane was at a gate and had the connector ramp attached, we were still required to "cram" into a bus for a 10 minute ride to the plane and entered by lots of stairs. You are not permitted use of phones even while in airplane mode with no explanation given. When we asked for water to be able to take necessary medications during the flight, we were told we had to wait a couple hours until the next beverage service but were offered tomato juice and another beverage. You are asked to prepare for landing 45 minutes prior to landing. I have never had to prepare for landing so early in a flight. Not necessarily a flight issue, but Guangzhou airport has a poor system for locating your connecting flights. There were 2 potential terminals and you had to walk to the beginning of either terminal to locate a flight information board. Then had to walk back to the other terminal if that was where your flight was located. Frustrating."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Efficient crew."
缺點： "Chaos at gate. Use English for announcements as well. Delays."
優點： "timely and effective to get to seoul from zhengzhou"
優點： "This was my first time using the China southern airline and it was better than I was expecting. The food was good, and the I was kind of surprised that they have so many movies. I usually prefer to sleep because of lack of entertainment but this time I watched 4 movies on the way to SFO. I had a layover in China for 14 hours and I thought I was gonna stay in the airport but they arranged me a free hotel. They didn't mention in the email but I could rest well and they even had a shuttle bus to the airport in the morning. It was a great experience."
缺點： "In my opinion, they should smile more when they talk. It might be because I don't understand the language but they looked pretty scary to me. I just felt that way. But not all of the crews are like that."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "Better sound while watching movies. The flight was overall very satisfying."
缺點： "The crew’s English was awful; this making this Cartier a bad choice for non-Mandarin speaking travelers. The power port is throttled at 20W, make my sleep therapy machine inoperablere so I got no sleep on a 12 hour flight. Food was mediocre at best. Never flying China Eastern again."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The flight delayed over 2 hours and there is no faculties to help my transferring. No one took care of my hospitality"
優點： "The food was very good."
缺點： "The amenities and how i was treated was poor. They cater to Chinese people only. Will not fly again."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours."
缺點： "i lost my fly because kayak send me to another page to buy the ticket ant that page was a scam never book whit kayak use expedia"
優點： "the flight attendants take a step forward to offer assistance. Very friendly throughout the trip. Seats are slightly roomy than Air Canada planes. Plane has wifi included."
優點： "The crew was very friendly, the plane was clean, the food was ok. The portions were great but the food selection was very ethnic and not neutral. The set was not y’all friendly. Couldn’t sleep all 14 hrs."
缺點： "Seat tailored to accommodate a taller customer. 6.2 Nanjing Airport was terrible (customs) more Shanghai connection."
缺點： "A little bit of more room not eve a lot like a nuther cter miter or so"
優點： "The food was delicious and of high quality. I enjoyed the entertainment selection. I flew business class. The flight attendants were excellent and gracious. I would fly China Eastern Airlines again."
缺點： "Passengers making a connecting flight to Bangkok (BKK) at Nanjing (NKG) were gathered together, escorted through customs, to baggage claim, to the ticketing counter, and back through customs. One of the passenger had to call out each person from their passport. The process took 2 1/2 hours."
缺點： "Kayak did not act or inform me of the need for a visa following a change in flights that occurred 12 days before flight. For this reason, my trip was canceled."
缺點： "The plane was almost unbearable hot for a 15 hour flight. It got to a point where I felt like I was almost suffocating. Eventually the air came on stronger bit that was lile 7 hours in."
缺點： "Flying as a Canadian via China right now NOT RECOMMENDED! If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Law, supposedly. Took us hours to get to our connecting flight."
缺點： "Only at nanging airport they dont’t have Check through baggage all the passenger have to pass immigration and custom to get baggage and recheck in over ticket counter again they informed that they don’t have transit hall at this airport so for transit destination try not to use nanging airport"
缺點： "We have to claim the baggage outside and then come back to check in and get the new ticket to Bangkok again it’s terrible"
優點： "Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight."
優點： "The direct flight to SH was good , that was about it"
缺點： "Entertainment weak not much selection. Food terrible , drink selection terrible, snacks terrible , seats were not comfortable also"
缺點： "Very limited English speaking programs/movies"
優點： "The flight is not too busy"
缺點： "I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase."
缺點： "almost no recline for a 15h flight! could not lift side arm rest."
優點： "Giving an effort to get passengers on the next flight after the plane was delayed."
缺點： "Food, crew cannot speak English, not telling passengers what's going on."
優點： "Still here in China! It was terrible! I will never do this flight again! My flight was delayed way n accommodations was not accommodating."
缺點： "Getting stuck in Nanjing!"
優點： "Like the extra legroom seated in an exit row."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Wonderful cabin crew service"
缺點： "Noise reducing headphones not provided in business class. Touch screen video monitors don't function easily. Between meal service snacks were only crackers, nuts, etc.. Better been meal food should be available in business class. The ac and USB power outlets at the seat were both mechanically inoperable, but the cabin crew was able to move me to another seat."
優點： "Amazing service by the in flight staff! Snack and drinks non stop and so friendly."
優點： "only about 20 people on economy in our section"
缺點： "This flight was delayed 12 hours. They kept the passengers in a terminal that was partially open to outdoors, and this was in the middle of winter and it was only 35° F. In fact the reason for the delay was because of weather. When asked about a Plan B, they talked in circles and gave us no real answers. Every hour they said wait another hour and this went on for 12 hours. Had they just cancelled the flight early on and made other arrangements, passengers could have gotten out of the cold and gotten food for themselves. When told that people were hungry and freezing, instead of moving to an indoor heated terminal, they simply brought down airplane blankets which did little, and a case of water bottles and airplane food to which they only passed out to the Chinese passengers and when any nonChinese passengers went to get food or water, there were turned away. I truly have never experienced anything in my life like this. It borderlined on inhumane. Worst experience of my life. Do not ever fly China Eastern."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "In the end this flight was cancelled after being incrementally delayed for 9hrs and 37 minutes."
優點： "Good inflight movies but not good earbuds (try headphones). Some flight attendants very friendly even when having difficulty with English. Liberal baggage allowance--thank you! Good checkin experience but should ask if frequent flier miles."
缺點： "Always late--this time only 4 hours; last time 12 hours--so maybe getting better. Little or no communication with passengers while waiting hours for plane. Cabin manager very curt and unfriendly. Food not very tasty. Snacks and beverages at points during flight would help."
缺點： "There was a long traffic control delay which was managed by China Eastern only moderately well."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "I enjoyed writing this review"
缺點： "BEGIN 1. Upon check in I was Informed that my baggage would not transferred to my connecting flight in Nanjing and that I would have to leave the airport and check-in for my next flight. I expressed my concerns that I do not have a Chinese Visa and thus would not be able to leave the airport. They said it would be "no problem"...I was skeptical. 2. Flight departure delayed 1 hour...no reason given. 3. Chinese loudly hacking and spitting into their hands throughout the gate (check) FLIGHT 4. No on board entertainment 5. All electronics besides tablets allowed at all and must be turned off at all times. 6. Sleeping near impossible due to... a. Disgusting Chinese hacking into their hands and on my head b. WAY to many announcements including but not limited too. i. Captain ordering window shades be opened/closed several times (WHY?) ii. Tai-chi lessons. iii. Every bump of turbulence resulted in the same 5 language 2 minute message. 7. Absolutely no electronic devices allowed (This time also excluding tablets) 1 hour after take off and 1 hour before landing...very boring NANJING 8. Well I guess you do need a visa, who would have guessed. (SEE POINT 1) 9. All sorts of hell 10. Passports confiscated 11. Military escort to connecting flight after 3 hour wait. HOME Fever 103F/explosive diarrhea"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "The in-flight service was on the same level as any international airline."
優點： "nice crew goodteam"
缺點： "ticket cost"
缺點： "Flight was delayed and no heat in the gate area so we were freezing and could not get food. Food on the plane was horrific. We had a stop where we were not supposed to get of the plan, but we had to get off and go through customs. I would not recommend China eastern to anyone."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."