優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "attentive staff"
缺點： "they destroyed my suitcase"
優點： "They staffs were very friendly"
優點： "Special meal options. Services from Cabin attendants were also nice."
缺點： "No clothes to change. My fruits were expired because off the luggages not come to the destination."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Not much in choice of movies."
缺點： "I didn’t like the last meal that they served. It’s fish fillet with tomato sauce and no other option."
優點： "I slept all the way"
缺點： "Delay for 1 and half hour"
缺點： "Some people not make a line"
缺點： "Could use salt and pepper, it was not offered."
缺點： "Smaller seat now with emergency seat"
優點： "Same as above"
缺點： "Serving are very poorly"
優點： "Got upgraded to their absolutely amazing first (laurel) class. Royal treatment with a smile."
優點： "Complimentary upgrade based on being star Alliance gold. Thank you"
優點： "same comments as the Toronto to Taipei sector...."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "In-town checkin at the Taipei main MTR station. Check in, luggage gets scanned and is taken from there to the airport. You just hop on the train with no luggage to haul with you."
優點： "Staff was very helpful. They went above and beyond."
缺點： "I watched same movies in trips took place in March and in October, EVA needs to update with it more frequent."
優點： "Everything Hello Kitty."
缺點： "Ugly uniform."
優點： "Everything is wobderful"
缺點： "No peanuts or chips in between meals"
缺點： "movies are limited. Inbound and outbound flights have the same selections. So too little choices"
優點： "I liked meals."
優點： "Western airlines, especially U.S arlines should learn from these folks a thing or two about costumer care. Great job, Eva!"
優點： "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
缺點： "The 6 hours layover."
優點： "The fact the staff try so hard to comfort passengers"
缺點： "Cant fond any wrong doing"
優點： "Arrival was earlier!"
優點： "I like overall!"
缺點： "班機delay沒通知 大陸人太吵"
優點： "Same as above"
優點： "I would take EVA air again!"
缺點： "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
缺點： "Good everything"
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"
缺點： "It would be better if it was on time"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "Could have a better"
缺點： "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
缺點： "They told me that when i get back to manila that’s the time they will deal with my luggage problem"
優點： "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
缺點： "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
優點： "Very clean and on time"
缺點： "Legroom was tight. Much less than the sfo/Tiapie leg"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
缺點： "Frigid cold"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Excellent condition of Aircraft"
優點： "Everything is good & went fine!"
優點： "same as above"
缺點： "same as above"
優點： "It was very organized ."
缺點： "Nothing ."
優點： "Your system Kayak in general"
缺點： "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
優點： "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
優點： "Fly China airlines you won't be sorry"
缺點： "They damaged my luggage"
缺點： "Older entertainment system and still decent"
缺點： "I dont eat pork and both meals have pork in it."
缺點： "Curry chicken noodles"
缺點： "The next phase in Taipei the following day was just the same circus as CA handed us (without clear information or announcements) off to any available carrier to get us to our intended destinations, again not communicating well; Turned over to Eva Air - who seemed to have the situation under control and knew how to communicate - loud and clear - to all customers - what we were going to be doing and when and why. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers)."
優點： "Professional staff"
優點： "Very accommodating."
缺點： "Flights were delayed taking off from LAX and Taipei."
優點： "Love of the leg space on the 777."
缺點： "Just the trip length, hehe."
優點： "Very disappointing because we didn't get our luggage up to now"
優點： "Good connection time"
優點： "Airport lounge"
缺點： "Baggage Claim"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Pilot kept us well informed."
缺點： "Even though ground service was servicing the front of the plane, they were unable to service the rear of the aircraft for another hour. Don’t they know that every plane has a front AND a back. When we arrived at RDU, AA did not have someone available for nearly 20 min to get someone to us deplane"
優點： "Friendly crew, minimal English skills, just enough for business. Food was good"
缺點： "seats were a bit hard"
優點： "Very friendly crew, nice food"
缺點： "Was not given my pre-selected seat. Only reclining seats in business class"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "The boarding was shambles, the seats mediocre and not comfortable neither were the pillows or bedding looking clean. The staff tried but they ran out of items pretty quick. I paid for KLM and got something sub-par"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "The flight was inexpensive and once we were airbirne went by quick"
缺點： "we waited an extra hour in the plane, seats not comfy"
缺點： "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"
優點： "CS gave me seats with screens. My kid enjoyed it much."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "The special services for handicapped passengers"
缺點： "Poor tv screens and programs"
缺點： "Only allow one piece luggage."
優點： "left on time and arrived a little early, lunch was served (food was not bad, but not super amazing)"
缺點： "no personalized entertainment system"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Crew very nice"
缺點： "Wuhan airport has no transfer station and was a big hassle."
優點： "Pretty empty flight so extra room on board"
缺點： "Security regulations unclear and not well explained"
缺點： "We had to pick up our luggage in Urumqi and take it for rechecking to go on to PEK. Very poor. We were given a sticker to show that we were going to go on which I think was supposed to help us get through passport control faster. No one helped us even though we had stickers. We missed our flight to PEK and had to catch the next one. This caused us to miss our flight to LA. Not very happy. Why can't the luggage be transferred to the next flight instead of having to pick it up and recheck?"
缺點： "I was transferred to Guangzhou first without prior notice."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "Built-in entertainment and A380 were great."
缺點： "Delay and food."
優點： "Decent space for legs, we had second row, didn't pay extra."
缺點： "The service and the manners of staff was horrible. Didn't know how to communicate and just shouted orders at us. Terrible airline. We had to wait for the check in to open because nobody works 1 minute more than they have to."
優點： "Ease of transition in Beijing since staff was there to help facilitate easy transfer to my next flight."
缺點： "We could not check on line"
優點： "Service was standard"
缺點： "7 hour delay"
缺點： "It was very turbulent, and I felt sick the whole flight. The anncoucements made in English were not understandable."
缺點： "The overall experience was horrible. As a start - even though we bought the ticket via China Eastern, they claimed no responsibility over the tickets, since it was operated by China Southern. We were re-directed to them to complete the check-in process. The flight was delayed by 5 hours, without fiving no explanation to the customers or any direction at all. The flight was supposed to depart at 9:15 in the evening, at midnight the status on the boards at midnight was still "check in" and the team at the desk were not cooperative at all. Tgank you."
優點： "Nice staff"
缺點： "The food"
缺點： "After a horrific experience getting to GZ, my connection flight to Beijing was almost worse. 45 minutes before landing, I was forced to stow my screen (in the name of safety) which is ridiculous, then after going to restroom, the flight attendant came into the restroom to tell me to go back to my seat, as it is not allowed to leave your seat with 30 minutes remaining in the flight. I have never had a flight attendant force herself into a bathroom and invade someone's privacy. It was beyond rude and inappropriate. The lead flight attendant apologized, but it was well after the incident. I will never ever fly China Southern again."
優點： "The price was nice and the itinerary didn't seem too painful."
缺點： "They refused to board me; were at a different kiosk to board/check in and were unwilling to accomodate. Was not able to access website to check in online. Hard enough traveling in a foreign country."
優點： "Friendly crew, excellent boarding process, on time and punctual. Overall a wonderful flying experience."
缺點： "They have very strict rules. You can't even use your cell phone during the flight to play games. Your cell phone must be turned off. Security at the gate before boarding was excessive. You can't even bring in your water bottle or drink even if you purchased drinks after crossing over the main security check point."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "comfortable seat in economy comfort section friendly crew"
缺點： "We left late and arrived late and waited a long time to disembark, down the stairs, and into an extremely crowded (standing room only) bus that must have driven us for 10 minutes or more before we reached the terminal. Fortunately I had one of the small number of seats on the bus but I felt very sorry for all the people who had to stand."
優點： "It was the cheapest flight I could find that time. My connection flight delayed because of weather in Urumqi, but they tried to solve and gave me free accommodation for night. Food wasn't that bad."
缺點： "Urumqi was bad weather, so we landed in Kashi. Team didn't explain well about it. So there was no explanation. Even I didn't know where I was, what going to happen. They need to improve their English and also should explain to Passengers. Also, not really helpful for connecting flights. They put yellow sticker on our chests but wasn't sure why they did."
缺點： "40 minute boarding delay with little to no info. Then had to wait another 40 minutes for luggage pickup."
優點： "I have flown a lot of Chinese airlines because I live in Beijing, and they are the best! I had a 9-hour layover and expected to sleep in the airport overnight. However, they provided a free hotel! I really appreciated it and they did it without asking. Also they spoke English and were very polite and nice. In my opinion, Chinese airlines are usually terrible and the staff usually has terrible English, but China Southern was amazing!"
優點： "The service was very good. The flight was quite late, but the friendliness and service of the staff made up for it."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "The price and the convenient connections."
缺點： "Having to re-check my luggage in Beijing (on an ICN-PEK-URC-ALA same-day itinerary)."
優點： "Nice prompt flight with good service."
優點： "The crew was attentive and courteous"
缺點： "We boarded late and were never told why"
缺點： "There was an extremely long delay, nearly seven hours. We sat on the plane without any notifications about our status for two hours. All annoucements were in Chinese and Korean, but barley any English. When other passengers and I tried to engage flight attendants and gate personnel in English about what the airline was planning, even simple questions like where we should wait and if there was likely to be another plane on the same day, staff routinely ingored us and even walked away while we were asking for assistance. Our compensation was 100cny."
缺點： "They had the worst service from start to finish."
缺點： "Ridiculous weight restrictions on baggage (all I had was a backpack but the restriction is for 11 pounds only...even though it fits under the seat. When the drink cart came, I requested water and was told they had none! Phones may not be used at all, even in airplane mode. Not only are you deprived of any in-flight entertainment, but you can't even use your own phone to listen to music."
優點： "The staff was very friendly and the flights were on time and boarded appropriately. The seats were comfortable enough and the food was very good."
缺點： "I did not like that we did not our own personal tv with a selection of movies and games. I did not like that only one show/movie was playing and just a few small tv's around the airplane to watch. I also was very unimpressed from China's law that I could not read my books on my phone while in the plane. I was not aware of this law before the flight, but it is a stupid one. There is no evidence of plane crashes from people reading books on their phone while in the air. Not being able to read during my flight, made it a very long, very boring flight."
優點： "Timely departure"
缺點： "Connection at Beijijng airport is complicated as transit passenger can not have tel in china to have internet password."
缺點： "delay of about 1 hour, we almost missed our international flight from beigin"
缺點： "China Eastern seems to be cutting corners in Business Class - cheap headphones, significantly reduced food quality, non-functional WiFi and cabin attendants with very limited English fluency."
優點： "הצוות היה מאוד נחמד. האוכל היה בינוני וכך גם איכות הסרטים."
缺點： "אינטרנט אלחוטי חינם. לעדכן באופן ברור שהצ׳ק נסגר מוקדם (כשעה ומשהו לפני המראה) עקב המרחק הגדול בשדה. כמעט פספסתי את הטיסה."
優點： "The crew was very friendly, the plane was clean, the food was ok. The portions were great but the food selection was very ethnic and not neutral. The set was not y’all friendly. Couldn’t sleep all 14 hrs."
缺點： "Seat tailored to accommodate a taller customer. 6.2 Nanjing Airport was terrible (customs) more Shanghai connection."
缺點： "Customer service and organization could improve."
優點： "Entertainment options"
缺點： "On time flights and more patient flight attendants!"
優點： "Everything was fine. Thanks for the great services!"
缺點： "Nothing yet."
優點： "Left on time and arrived on time"
缺點： "Long lines at immigration and security. Crowded and uncomfortable lounge. Had to walk up the stairs to board the plane, which was parked far from the gate."
優點： "the price"
缺點： "boarding process"
優點： "Full plane yet service went well."
缺點： "Pulling out of charge cords and ear phone so early in the landing process. Both time 30 minutes before landing. Should do landing check closer to touchdown."
優點： "Crew was helpful in flight And they were humble too."
缺點： "I didnt like.Management. everyone act like impatience and crew didn’t control well."
優點： "There is absolutely nothing I can say that I liked about China Eastern flight. See comments below."
缺點： "Service was horrible. Flight got delayed by 10 hours and staff expected us to wait at the gate till the next flight."
優點： "Flew business class on their 777's to and from LAX/Shanghai. Unbeatable service at LAX where the gate agent escorted us through security onto the plane and on the ground in Shanghai and Beijing where ground personnel were on hand to help you make your connections. Great service in both economy and business class. (Domestic economy-full hot meal service with choice of entree!!) China Eastern will be my choice for travel to China."
優點： "Flight attendants."
缺點： "Late departure and very late arrival in Beijing. Damaged checked-in luggage."
優點： "On time departure and early arrival"
優點： "Excellent service and comfort."
缺點： "I had read several reviews concerning cigarette smoke coming from the cockpit and thought maybe it was an overly sensitive individual near a heavy smoker whose clothing/hair gave off an odor. On the leg of our journey from Hong Kong to Shanghai I found out it was true. If China Eastern ever wants to reach the next level of service they've got to stop this."
優點： "Comfy seat and caring flight crew."
缺點： "They served dinner at 2 am just after takeoff and breakfast 11 hours later."
優點： "Crew members were polite and nice."
缺點： "Folks around me were too loud and noisy I would like to play puzzles in the magazine, but couldn't find any."
優點： "Crew was very nice and helpful. All announcements were made in both Mandarin and English, which I appreciated a lot. Wifi was relatively good at the Kunming airport."
缺點： "There was an interim stop in Kunming that I did not see anywhere on the schedule. We went through immigration there, which was confusing to both me and the immigration officials. It was difficult to figure out how to get to the connecting flight."
優點： "The staff are very efficient and professional. The food was much better than I expected. We were given pillows and blankets . Bathrooms were clean ."
缺點： "The only issue with CEA was checking in and boarding. It was brutal coming out of Bangkok. I’m not sure if this is the fault of CEA or Bangkok Airport."
優點： "As always, I was impressed by the high level of professionalism."
缺點： "The seats were terribly uncomfortable and once reclined did not un-recline by themselves. There were no basinettes for the baby. And there was no power supply, USB or wifi for working."
優點： "Not a full flight"
缺點： "Snack only for meal. Again limited beverages. Spotty service. Rude passenger behind me. Which is not Airlines fault I would not and will not ever recommend this Airlines or Shanghai airport again. Will do all my I can to avoid this experience again"
優點： "Crew is exceptionally nice and friendly!"
缺點： "The snacks and food offered are terrible. Cabins are dry and uncomfortable (not pressurized enough)."
優點： "Good space, pillow, blanket, food"
缺點： "More English movie options"
優點： "The flight was on time. The boarding process is quite efficient."
缺點： "My seat had a hole in it and a plastic part of the mechanics was protruding out sticking me in the leg the entire time. The food was not good. Wish they would start letting you use your cell phone in "airplane mode" on the flight."
缺點： "Food, dirty bathroom, smells badly and more"
優點： "Definitely one of the best airline travel experiences of my life."
缺點： "The food has room for improvement but was decent."
缺點： "Seats are very narrow space in this plane"
優點： "The food"
缺點： "It was very unorganized & when asking for information the staff members of China eastern were unhelpful & unreliable & Very UNORGANIZED!"
優點： "Very smooth boarding and in-flight service. Friendly attendants. Flight was not full, so we had a free seat between us."
缺點： "No entertainment available."
優點： "They never tried to solve problem for the customer but threaten me if I did not have the problem fixed they have the right to refuse me."
缺點： "Not that it was China Eastern's fault, but my travel agency illegally cancelled my reservation without my consent. I had to buy another ticket last minute. The flight itself, however, was comfortable."
優點： "The Airbus plane & the crew"
優點： "On time, comfortable. Great flying experience."
缺點： "China Eastern airline is the least friendly and irresponsible airline that I have ever used. The crews completely screwed me up on the sequential travel itineraries until the last minute."
優點： "Very timely with international flights. Very friendly crew. Decent food."
缺點： "Nothing was terrible. Keep up the good work."
優點： "Crew were very friendly and efficient. Flight was quick."
缺點： "Delayed on the ground at Shanghai airport. Only got 1 small packet of peanuts to eat so I was really hungry. So maybe give a roll or something a bit more substantial."
優點： "Plane was clean and fresh, crew was professional and courteous."
缺點： "First flight of the day, yet 3 hours late. Zero communication on status, reason, etc. We all just hung in limbo for hours wondering what was happening."
優點： "Nothing was really likeable, just sub par."
缺點： "The flight attendants rolled eyes at us because we needed a pen to fill out the deceleration form. I had dropped mine somewhere under the seat so I figured it was no big deal to borrow a pen. Instead she rolled her eyes at me, threw her hands at us and signed very loudly. It was embarrassing to say the least. If I had known this was going to be a big deal I would of asked passengers if I could borrow their pen. Additionally, we were ignored when they were offering water to passengers. No one made eye contact with us. We felt very discrimated against as we were the only Individuals of inifian decient. Majority of the passengers were Asian, and they weren't treated the way we were. Never again will I take this airline again, or tell me family or friends to. I've never felt so unwelcome. I've taken this airline before to Asia but this will definitely be the last."
優點： "Service was good."
缺點： "Was an hour late without much explanation."
優點： "long delay."
缺點： "long delay and bad customer service."
優點： "Efficient processes and friendly crew once aboard,"
缺點： "Long delay in departure, no entertainment, "simple" business class with just bigger seats, limited food and drink; took forever for baggage to appear, boarding and deplaning by stairs not gate."
優點： "Nothing specific to like , except cone safely , flat bed ok"
缺點： "Food from Bangkok to Shanghai never given , Except water , so bad flight like old truck , Shanghai to New York flight bad experience with food"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Got me from Kunming to Beijing."
缺點： "Crowded, late, no bus waiting on arrival in Beijing."
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "The check in & boarding was so fast and convenient The stars aliens program works perfectly with the business lounge , luggage extended limit"
優點： "Everything for me to reach my destination was simple easy and accessible."
缺點： "Planes are not ment for 6'0 people, its very uncomfortable for sitt8ng down even when reclined to a certain degree. Its difficult"
缺點： "The seats had a foot rest that, when not used, keeps hitting your shins and reduce the already narrow leg room."
缺點： "A lot of turbulence the last half. I got sick and I have been flying for 20 years through Europe and Asia. It never happened before. A rough landing."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "Friendly staff, great price"
缺點： "No Wi-Fi on plane"
缺點： "Our luggage was delayed and we didn't have clean clothes for the first day."
缺點： "When we landed in Beijing, no one mentioned about filling out entry forms. Very frustrating when the line to clear customs was over 1.5 hours long."
優點： "The whole experience was unsatisfactory"
缺點： "They were changing my seat around. They lost my luggage. Still not found yet and has all the Christmas gifts I was bringing to my girl friend and her family. My clothes and medicines as well."
優點： "The staff was very pleasant."
缺點： "Archaic rules regarding cell phones and tablets. Inhibited my ability to work and read. Will avoid Air China at all costs in the future."
優點： "Everything but entertaiment on board. Very vas audio."
優點： "Friendly staff"
缺點： "Airport in lounge was a waste of time, no wifi, terrible coffee, no showers."
優點： "It was nice."
缺點： "Delayed a little bit."
缺點： "SOMEONE AT THE DEPARTURE DESK RETAINED ILEGALY OUR PASSPORTS."
優點： "It was very cost effective. A great price for the trip."
缺點： "Boarding Procedure was a bit of a mess; Lounge in newark is kinda mediocre."
缺點： "Seat too tight"
缺點： "very inconvinient"
優點： "That Thai Air let us use their business lounge since we arrived 9 hours before leaving.We were bus class with them"
缺點： "Cannot check your bags when in transit and go to your business lounge."
優點： "No hassle check in and boarding."
缺點： "Meals were average. Rice meals are better than the noodles. IFE selection for US passengers could be better. No cell allowed after take off."
缺點： "Long time of waiting"
缺點： "Held my bag for two days, No explanation, apparently just wanted to rummage through it. Stranded in Mongolia with no clean clothes or medication."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "It's good valyfor money"
缺點： "I had a a delay in Bangkok for 2:30 min almost lost the connection in Beijing. In Beijing all very disorganized. The connection gate was closed and when open they had a hide line. Not a goood connection center. The airplane could be cleaner Also the entertainment system is bad and a lunch old movies or in Chinese. I flew business and it was ok. Could be much better. Funnily they lost my luggage. The people here in JFK looks very lost. I hope I get them soon."
缺點： "Long delays zero communication to passengers."
缺點： "Need more vegetarian dishes available"
缺點： "Almost four hour delay to destination"
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
缺點： "No individual movie screens."
缺點： "Everything are so bad. My luggages were damages. I will never go on Air China again."
優點： "Legs room ."
缺點： "Can't check-in on line. Cannot reserve seats which is ok if they tell up front that, nobody can check -in nor reserve seats in advance."
缺點： "My passsengerwere not arrived"
缺點： "Couldn't touch your phone."
缺點： "everything, dont book to justfly its a trouble"
缺點： "The seat is not comfortable."
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
缺點： "Small B737 air-craft Delays, delays, delays Cabin Temperature"
優點： "All aspects of the experience were way above expectation"
缺點： "Not using Air China before"
優點： "Large and clean. Beatiful stewardees."
缺點： "Not departing on time, delayed a hour to depart. But I understood because one of guest was sick while boarding."