Delay departure n miss connection flight
Worst experience I've had in 50 yrs of flying.... Rebooked....no luggage...n no offer of anything.... Possible I'll never fly Delta again
It could be better if you let the seniors check in,like the family with children. I’m pertaining the seniors that are not in the wheelchair who are in the long line with other passengers. It will be greatly appreciated. Thank you.
缺點： "failed to give credit for cancel flight."
優點： "The crew were superb and the bathrooms were regularly cleant"
優點： "Crew are great. Plane is cool, A380."
缺點： "Connecting flight is in a hurry, time is tight."
優點： "Everything was great!"
缺點： "More dates available for reward redemption"
缺點： "I’ll use Korean Airlines again!"
優點： "The crew was very friendly, and I was happy to be seated in a 2-person row."
缺點： "Nothing the crew could do- a lot of turbulence and food served past midnight!"
缺點： "They should serve variety of. Food"
優點： "Crews are always super well trained."
缺點： "Between continental flight need more movies, in my perspective"
優點： "Crew was fantastic."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "service, food, kindness"
優點： "Not long waiting for the flight."
缺點： "Flight was delayed a bit."
優點： "From boarding to meal to disembarking, Korean Air does it right. They are attentive to your needs and provide excellent customer service."
缺點： "On this particular flight, a nice glass of white wine would have been nice but they had beer instead. I survived. Additionally, an upgrade on their earphones would be nice. Their sound quality is not the best."
優點： "Customer service is very good"
優點： "Flight had to be cancelled because kayak/Korean air allowed us to purchase these tickets aware with the expiration date of Lauren Butz’s passport this would be an issue. Disgusting business practice."
缺點： "See above. Kayak or Korean air should refund us the cost and some for the stress incurred on our honeymoon, the extra night stay in San Francisco and all the challenges incurred with little to no help from Korean Air on finding an APPROPRIATE resolution (they’re best offer was for us to buy two tickets for the same flight pattern 1 day later for an additional $1,500. THey wanted us to pay them more to get us there? After their shady business practices of willingly stealing money for our initial flight purchase for our honeymoon? Atrocious.)"
優點： "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
缺點： "Boarding could have followed through with the row system rather than everyone all at once."
優點： "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
缺點： "Request for more movie & TV options after 18 hours of flying."
優點： "Food and comfort"
缺點： "Not so much to watch"
優點： "Everything.they all assist you and helped u out to look and store your hand carry-on."
優點： "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
缺點： "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
優點： "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
優點： "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Good service and on time"
優點： "for the flight from Seoul to Singapore, the flight was superb. In-flight services was perfect. food was excellent and the air stewards and stewardess were all very helpful and full of smiles."
缺點： "Check In process at Seoul Counter. the check-in was stressful. the ground staffs insist on using Check-in Kiosks provided even when it was not working as it should be. Ended up being bounced from one staff to another."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "The flight attendants are great and very helpful"
優點： "A380 is great plane (this coming from a real Boeing enthusiast). Very Quiet! Coach had more leg room than I expected, especially for a non-US carrier. Good service and great inflight entertainment. The airline is not a US domestic carrier so flight staff might not understand every English word of a request but they try very hard. Most US carriers would not try as hard if I were speaking Korean! The whole world does not speak your language and remember that coach is coach for a reason $$$. Customs procedures are out of the control of carriers so comments about that."
缺點： "No individual control for air vent and it was a bit warm for me but most people were comfortable."
優點： "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
缺點： "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
優點： "Bibimbap at dinner was nice, breakfast choices were not so great."
缺點： "Even with a second seat extra, the entire flight was impossibly uncomfortable."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Very nice and comfortable flight"
優點： "Service counter check in was very helpful"
優點： "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
優點： "From baggage check to arrival everything went smoothly."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
缺點： "The transfer was very inconvenient going thru customs which I think is not necessary since all passengers just came out from another plane. There was one incident that I really needed to go to the bathroom and the seatbelt just turned on. They didn't let me go but I saw other people stand up and go to the bathroom."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Comfortable flight and crew were all very friendly and accommodating."
優點： "2engine prop plane run by Alaska Airlines was fun. Great views the whole way at low altitude. Flight too short for food or entertainment, irrelevant."
缺點： "No problems."
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
優點： "Customer service was wonderful"
缺點： "There was nothing I didn't like"
優點： "Had all the latest movies, great food. You have three choice to choose from every meal. Soda & wine are free. Seat has more space then delta."
優點： "I'll fly korean air again."
So little room; the lady next to me was squashing me in the middle seat.
JAL is one of the most professional & efficient airlines I’ve experienced. The food was very good: even in Economy! The entertainment interface needs some updating.
No problem at all. I like it the way it is now. The reason I always choose Japanese airlines because the attendance crew. They are awesome
Never even got on the plane . Kayak and Japan airline poor customer service . Had boarding issues due to a layover restriction in Japan. Was notified less the 24hrs prior to departure time … worst worst
Like Japan Airiline food good flight attendants the best take good care of customer
The JAL staff were all great at SFO and Haneda. I highly recommend JAL. I know I will be looking out for future flights with JAL. The food was very good as well as the snacks they prepared. Entertainment ok, the movie selection was ok. If JAL could add usbc charging that would be great. Also Bluetooth connectivity to the entertainment system would awesome. The headset connectivity was not great. High pitched noise came out if the headset. I did have trouble contacting JAL support while in Japan. I needed information about Covid testing for my return to the US. Basically no one picked up the phone. I ended up paying a lot of money for Covid testing when I could have paid less if I could have confirmed some information over the phone. Hopefully the US stops requiring Covid testing for entering the US or cheaper options become available. $160 x 4 was no fun!!
The crew at the check-in counter was super-helpful and exceptionally kind.
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點： "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
缺點： "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
優點： "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
優點： "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
優點： "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點： "Nothing to criticize. Flight experience was good but not exordinary."
優點： "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "Staff and service good"
缺點： "777-300 plane business class very old and tired"
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "Everything was great except for how warm it was. It may be seasonal?"
缺點： "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
優點： "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
優點： "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
缺點： "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
優點： "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
缺點： "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
缺點： "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
缺點： "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
優點： "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
優點： "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
缺點： "nothing really"
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
優點： "Cheapflights ..I will book my ticket from you again.. I am so delighted."
缺點： "add low carb meal option please!"
優點： "Speeding of departure after boarding"
缺點： "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
優點： "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
缺點： "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
優點： "Entertainment offerings were good."
缺點： "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
優點： "Food was good"
缺點： "Disappointed with some of flight attendants. ANA used to provide best customer service."
優點： "Service, crew, punctuality, plane, seats"
缺點： "Food, cold coffee and tea."
優點： "Great experience overall"
優點： "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "Typical ANA quality. Bumpy flight but handled very well."
缺點： "Nothing in particular."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent. Crew did not accept tip. Food could be better."
缺點： "Not enough space to put my luggages"
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "The meals were healthy Japanese meals with lots of vegetables"
優點： "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
缺點： "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
優點： "Excellent food. Very nice service."
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Food and entertainment is great."
缺點： "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
缺點： "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "Food, staff, and entertainment."
缺點： "Tight space and the tray was on the dirty side."
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "flight attendant in business not as nice as sfo to narita"
缺點： "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
優點： "Treated with respect and calmness."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "The food provided was tasteless"
優點： "Young, pretty, and charming stewardesses. :-)"
優點： "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
缺點： "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
優點： "The food"
缺點： "All old movies in English"
缺點： "Missed connecting flight due to delays from first flight"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
缺點： "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
優點： "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
優點： "It was short flight and I chatted with other passengers from Canada. Even helped them with their entertainment controls."
缺點： "Just boarding, people still want to get ahead in line, even though I was already in front."
優點： "Good food. Very clean bathrooms. Great service"
優點： "Respectful crew"
缺點： "Crew are ok"
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "The crew was great, food was great and the seats wider and comfortable !"
優點： "Amazingly kind and helpful crew. Great food."
優點： "lots of legroom. courteous staff. bathroom is clean"
缺點： "everything is excellent"
優點： "FOOD WAS GREAT"
缺點： "BOARDING WAS BETTER THAN MANILA BUT STILL NOT GREAT - NEEDS MORE COMMUNICATION"
優點： "Airplane and service"
缺點： "None. Maybe save money and ride first class"
優點： "Plane are clean"
缺點： "The food is really good"
優點： "The food is better than United, and the flight attendants were nice and professional."
缺點： "The seats were so narrow. When a person in front of you pushes back their seat your space gets ridiculously small...same problem with my flight from LAX to Incheon... It looks like that the aircrafts for this 10+ hr flight are older (smaller seat space) than the ones used for a 1-1/2 hr flight between Incheon and Osaka. Also the terminal at LAX is so far away from Tom Bradley main building that we needed to take a bus and had to wait about an hour until we finally got our suitcases."
優點： "Plane was on time and crew was courteous"
缺點： "Crew didn't come through the cabin enough to offer water and drinks."
優點： "Asiana air is so nice, they give all customers slipper to feel comfortable on flight."
缺點： "Food is just so so and they should give snack for long flights."
缺點： "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
優點： "on-plane flight operation is very good"
缺點： "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "See comments above."
缺點： "See comments above."
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "Excellent crew"
缺點： "Very uncomfortable seats."
優點： "Great service. Comfortable seating."
缺點： "More variety in foods available would be nice but whatever we did have was good."
優點： "Facial mask pack service"
優點： "Flight was not over crowded. Got to rest. Crew very helpful and friendly"
缺點： "Food disappointing"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Crew was nice plenty of food"
缺點： "Every plane delayed. They made me run to my connecting flight. My luggage never made it."
優點： "Crew friendly and approachable."
缺點： "Food was okay, but that crew should have condiments handy when requested and not have to go retrieve in pantry which takes some time"
優點： "The exceptional service combined with the great food and cleanliness of the cabin was great."
優點： "leg room was better than most."
缺點： "seat cushions were kinda hard"
優點： "On time, excellent staff!"
缺點： "Improve the food menu. The entertainment screen is a bit small and old."
優點： "I like how I asked for an aisle seat and it was given to me without hesitation."
缺點： "No complaints."
優點： "A380 service, well staffed. Comfortable lay flat seats in 1-2-1 upper deck configuration. Food was good and crew was very accomafstig on service timing. They went out of their way to meet customer desires to sleep first eat later!"
缺點： "English Movies consisted of only latest first run. No selection of Chinese language films (big china transit clientele) hardly any TV shows to browse from other than Korean"
優點： "The flight attendants are very quick in attending our needs. The airplane is spacious and clean."
優點： "Good sized seats of A380"
缺點： "They served wine about 40 ml with dinner ."
優點： "The crew was very nice and attentive. Food was great."
缺點： "The restroom was dirty, nobody cleaned during the whole trip. Movie selectins are limited for a 13 hr. Flt."
優點： "Service was as expected."
缺點： "There was a baby in my section crying for 10 hours and nothing at the parents or crew could do would make him stop crying. I couldn't sleep"
優點： "Great food - really yummy - and a really easy, reasonably comfortable flight."
缺點： "The headphones only transmitted the sound through one ear."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
缺點： "They changed our seat assignments, putting someone on the end of our row even though there were many other empty seats. As a result of the constriction, my feet and ankles swelled up. I can barely walk."
優點： "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
缺點： "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
缺點： "No good Korean movies to watch."
優點： "I love the new A380 but wonder why even a new plane comes with ashtrays in the bathroom..."
缺點： "was not informed I would have to pass through security screening in Seoul. I grabbed some beers in the Hanoi airport as souvenirs but had to turn them in when changing planes in Seoul."
優點： "Crew is professional and courteous! I was sleeping when they came by with meal service and they left me a sticky note telling me to contact them for food when I woke up ( nice). Food pretty decent for airline food."
優點： "A bit delayed but still arrived almost on schedule"
缺點： "Seat needs more cushioning"
優點： "Food is good. Movies are good"
缺點： "It's a 2 decker plane and full. 2 of the bathrooms are not working. Flight stewardess on flight not so attentive. Inside of plane is hot."
優點： "Service is good"
缺點： "There is so much of delaying and layover"
優點： "They kept changing the flight schedule on the spot and kept us waiting at the airport. Some of the flight attendant s of asiana airlines were rude."
優點： "I got delay which make me dont have enough time to check in at LA"
優點： "Enjoyed flying on the upper deck of Asiana's Airbus A380. Seat was spacious and comfortable. Food was adequate and the options were good. Service from the crew was excellent. Entertainment options met expectations."
缺點： "Can't complain about boarding from Seoul to LA, but boarding from LA to Seoul and Manila to Seoul were a bit chaotic. Passengers were confused from the lack of organization, instruction or signs. Cabin temperature was quite warm, to the point of being uncomfortable, on the flight from Seoul to LA."
優點： "Friendly crew. Very clean cabin"
缺點： "Wifi wasn’t working"
優點： "It was nice to have a meal and complimentary drinks."
優點： "Crew was amazing to re-open doors and let 14 passengers board late after horrendously slow TSA throughput. Wish TSA could function like HA."
缺點： "TSA needs to get their act together at Honolulu."
優點： "Comfortable seats, friendly & attentive crew, complimentary meal and beverages."
缺點： "Boarding took longer than it should have."
優點： "That food was provided"
缺點： "Seat cushions could have been a little softer."
優點： "Rum punch and boarding was gread"
缺點： "I would have liked to purchase a Leo Hawaii experience in on the Maui end"
優點： "The check in, boarding and flight crews were very kind and accommodating."
缺點： "No real entertainment without paying for it."
優點： "Friendly flight attendants."
缺點： "No WiFi, no seat TV for 5+ hours of flight. Horrible food."
優點： "I liked that some of the staff really wanted to see me smile."
缺點： "I am not going to pin point Hawaiian as the worst, I think all airlines just do not care anymore. I have a huge bruise on my upper side leg from trying to get up and down from my aisle seat for people to go to the bathroom. Even with the arm up it was hard to get up and down, the seats are way to close or I need to weigh 110 lbs. How do large men do it? I would not say I am a large person."
優點： "Staff was able to correct the seating assignment when the plane was changed causing the seat assignment to change. Flight was great!"
缺點： "The lunch food could be better on our return flight it was wasted and most guests threw it away after two bits. :/"
優點： "Staff is always sweet and helpful, flights are always nice, food is always good! Mahalo!"
優點： "The on time arrival."
缺點： "Upselling, luggage charges, age of the plane. Chair controls did not work. Could not get a seat next to my husband although I booked 6 months ahead of time and chose seats."
優點： "I was upgraded, fed and taken care of! Such great customer service! I will definitely fly with this airline in the future!"
優點： "The price. User friendly website/app"
缺點： "No complaints"
優點： "Food and service was good. Comfortable seats."
優點： "Crew very helpful"
缺點： "No internet, no entertainment, muisic,movies."
優點： "Boarding process is fast. Crew is nice."
缺點： "A bit dated. No Audio/visual entertainment."
優點： "Really friendly flight attendants, and I so appreciate that they provide free meals!!"
優點： "Enjoyed the complimentary meal and wine, family boarding as usual. Friendly service. Safe and smooth flights as always."
缺點： "The aircraft this time was pretty outdated. Out of the 5 seats we had most were somewhat broken (my bottom seats was literally sliding out as I moved around once in a while. It was coming apart! My tray table had a broken cup holder, and rest of the tray tables were very wobbly). I was disappointed with the no WiFi or complementary inflight entertainment/movies for the 4.5 hour flight."
缺點： "For any flight lasting over an hour, passengers should be allotted ample leg room and space. The couple in front of us reclined their seats for the whole flight and left us with little room. Airlines are also nickel and diming the passengers every which way by making you pay for a tablet rental to watch a movie."
缺點： "The seats could be more comfortable. Need more space and more cushioning on the seats"
優點： "My flight did not let me on and then told me 5 minutes after my flight left that I should have been on that flight"
缺點： "My flight did not let me on and then told me 5 minutes after my flight left that I should have been on that flight This is my worst flight experience ever!! I have been stuck in Hawaii... and will not be home for over 20 hours since the changes.. why should I use these companies again?"
優點： "Crew was polite and gave me space to sleep but woke me for meals."
缺點： "My middle seat was uncomfortable. It reclined far enough, but the headrest didn't enclose enough to keep my head stable when sleeping."
優點： "Great service and friendly flight staff. Selecting seats was easy."
缺點： "Nothing really"
優點： "Safety first. Great service, new well maintained planes."
缺點： "Nothing to dislike about this airline. My second time flying to Hawaii and I always choose Hawaiian Airlines regardless of vacation package choices."
優點： "Complimentary dinner was good, coupled with a free glass of wine"
缺點： "No Bailey's for my cup of coffee. Only available in "first class"! Makes no sense....."
優點： "I've always had good experiences in many other trips on Hawaiian. This past trip was delayed 4 hours"
缺點： "Four hour delay coming home"
優點： "Big plane. Good meal."
缺點： "Nothing. Crew can be better/ nicer even though they are very nice."
優點： "• Crew and flight attendants was very friendly and helpful • Still offer free food during meal time and free wine • Lots of availability on booking and seats"
缺點： "• Took so long to board cause they still use the outdated way of boarding last to first • Overhead compartments are so tiny especially in the center rows • No entertainment unit on the seats (Cost $17 to rent a tablet!) • Overnight flight didn't have lights dim so ti was hard to sleep • Seats were very very dirty and probably never washed"
缺點： "The Hawaii shuttle is very slow and the construction at the airport makes it harder to get to one point at a terminal to another terminal."
優點： "Hawaii airlines offers complementary meals on their flight. The food was tasty!"
缺點： "No Internet and no entertainment (movies). Made the flight feel longer and uncomfortable."
優點： "I could not get a seat assignment until just before I boarded the plane even though I bought my ticket months in advance. They ended up putting me at a seat next to a wall (like a window seat without a window) and it was very clausterphobic. Free meal service was nice but no vegetarian option."
優點： "Despite purchasing tickets in June, we were not seated together for our December flight home from Maui. During online check-in, 3 of us were scattered about the plane and the other 2 were not even assigned seats. NO ONE at customer service was able to assist us over the phone nor at in person check-in. It was not resolved until we got to the gate and we were divided onto 2 different groups."
缺點： "There was no vegetarian nor vegan option for guests in flight. As I was not seated with my kids, they ate nothing."
優點： "Serving free meal and punch"
缺點： "No wifi or charging outlet. Pilot became sick and 3hrs delayed. Pilot came in then crew overtime became issue due to delayed, has to switch crew and delayed even more."
優點： "Hot dinner and wine were provided free of charge. The plane was a 767 which is probably the best plane out there. The crew was friendly."
缺點： "Typical of Hawaiian Air, the seats are quite close together. But on this flight, we seemed to be OK."
優點： "Great service... good meal... and free wine! Yeeeew!"
優點： "The teriyaki chicken and sticky rice lunch was the best meal we've had in recent years, and my husband really enjoyed the complimentary glass of wine they served with the meal ."
缺點： "ALL messages should be closed captioned on the screen. The messages on the loud speaker are garbled; therefore, no one is listening and passengers are talking so you can't hear ANYTHING anyway! Can't even hear directions if there's an emergency landing. Closed captioning would solve it."
缺點： "Worst flight ever, freezing cold out of Maui, pay for blankets only, rented all movie players before even boarding flight, was a connecting flight and did not get an option to rent movie player, no in flight movie, just Hawaiian hustling their sky club lounge, music channels did not even work on 5 hour flight..only option was their boring sky club music"
優點： "It was nice they came around with drinks and snacks quickly and had food for us too."
缺點： "They made an announcement to sell the Tablet rental for $15 and you'll have it 20 mins into the flight versus if you get on the plane for $17 and it would be 2 hrs later. But that was not the case. The Tablet was available right away the same time I got my tablet, which I paid pre-board. so I don't like to be "Lied" to."
優點： "Everything was absolutely wonderful! Will definitely Hawaiian Airlines again!"
優點： "got there safe ;)"
缺點： "no vegetarian food. no plugs, no wifi , earpiece plug for sound didn't work."
優點： "Plane ride was okay. Just sat there for a while watching a movie rental. The food this time was okay. Seemed traditional and good. Way better than the stuff that was served when going to Hawaii."
缺點： "The food going to Hawaii needed improvement. I felt bad about the flight attendants who had to serve the stuff and see the passengers expressions after the meal."
缺點： "No care for the people flying. I had ZERO room to put any of my carry on luggage and was told we "share space". Then safety instructions were not clear because they were on a video and could not hear with everyone talking. Microphones were out of date and constantly cutting out. Half the seatbelt lights were out and could not see if you needed them on or not. Overall not a happy experience. Will not be flying Hawaiian again."
優點： "People were wonderful."
缺點： "Boarding line was confusing. Food was cheap and horrible. Better off buying food at the airport even if it's expensive. And worst of all the airplane was so cold. So cold that you can't even sleep!"