優點： "The service was outstanding! All of the flight attendants were amazing!"
優點： "The crew is usually really good."
缺點： "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
優點： "Crew , amenities and food"
優點： "Very cramped seats"
優點： "The help desk employees who helped me rebook my flight."
缺點： "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
優點： "Newer Aircraft and very convenient"
缺點： "I dont see any thing to improve"
優點： "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
缺點： "Nothing significant!"
缺點： "I think the food in our flight was not that good.."
優點： "Superb service."
缺點： "Meals were average for airlines"
缺點： "Better food, better selection movies"
優點： "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
缺點： "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
缺點： "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
優點： "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
缺點： "The A380 was probably SQ's oldest one, which that was a newer plane."
優點： "Excellent service"
缺點： "More tasty snacks throughout the flight"
缺點： "Seat space could be wider for working"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
缺點： "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
優點： "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
缺點： "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
缺點： "I liked everything"
優點： "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
優點： "Friendly staff Good customer service"
缺點： "There was nothing i dislike"
優點： "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
缺點： "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
優點： "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
缺點： "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
優點： "The crew was very nice and professional and the amenities were top notch."
缺點： "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
優點： "Very comfortable"
缺點： "I don’t see anything I didn’t like"
優點： "Excellent service"
缺點： "Very poor on board entertainment"
優點： "Friendly attentive staff. Excell ent food and great. Service."
缺點： "Really crowded seats in economy."
優點： "Entertainment system"
缺點： "Uncomfortable seats with no space, arrival at last gate"
優點： "Very good service."
優點： "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
缺點： "Please move this service to DFW and displace the rubbish transatlantic service that is there"
缺點： "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
優點： "Entertainment excellent, cabin crew superb"
優點： "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
缺點： "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
缺點： "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
優點： "Service was spot on and food was good. Very comfortable flight overall."
優點： "There was nothing to complain about..a very friendly staff, departure on time !"
缺點： "No newspapers and magazines on board !"
優點： "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
缺點： "Nothing to mention, all was good"
優點： "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
缺點： "Nothing! Best daytime flight to europe! And home before midnight"
優點： "I like the services from Singapore Airlines."
缺點： "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
優點： "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
缺點： "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
優點： "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
優點： "Good reliable SQ service"
缺點： "I got the seat with communications box on the floor under the seat in front... no foot room :-("
優點： "Hard to find lounge for bclass users"
優點： "The comfort and food plus drinks."
缺點： "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "great service. new plane. excellent video system."
缺點： "not much to complain about."
缺點： "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
優點： "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
缺點： "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
優點： "Crew and staff were great and accommodating."