With Scoot you get what you pay for. Pitch is decent but the portal for entertainment doesn't work.
I had to pay 30Sgd just because I selected the seats (standard) during the online check in.
They wait us and the flight was 15 minutes late. Nothing more I could ask for.
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
2 flight stewardess was very helpful to carry my luggage for me I very touched .
We had to pay excessive baggage fees, then are bags were damaged.
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
At least they shoud have offer water 🤭
The crew was very attentive, friendly and efficient.
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
優點： "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
缺點： "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
優點： "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
缺點： "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
優點： "It was very good value for money."
優點： "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
缺點： "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
優點： "Crew were good"
缺點： "Flight was late."
優點： "Crew were good."
缺點： "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
優點： "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
缺點： "Allow us to upgrade class"
優點： "Crew were kindly"
缺點： "Seats can be more comfortable"
優點： "Quick boarding"
缺點： "Overpriced drinks and snacks"
優點： "Head rest not comfortable. Short distance okay not long one."
缺點： "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
優點： "I hope never to fly Scoot again."
缺點： "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
缺點： "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
缺點： "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
優點： "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
優點： "Good price. Was on time, seats were comfortable, helpful staff"
缺點： "No use of headphones 30 minutes before take off and arrival"
優點： "Everything worked"
優點： "It was a good flight"
缺點： "The long delay......"
優點： "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
缺點： "Could not recline chair"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Crew on Singapore airlines were very helpful, friendly and accommodating."
缺點： "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
優點： "great check in staff fast boarding comfortable temperature in cabin very good crew"
缺點： "The flight was delayed for over 30 mins."
優點： "Nice aircraft, on time departure and arrival"
缺點： "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
優點： "very nice while Landed and take off."
缺點： "We did not order any foods. No suggestion."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Temperature in cabin too warm on outgoing flight"
缺點： "It was moving a lot!!! :\"
缺點： "Disorganized boarding"
優點： "The crew was really nice, saw them help several people put their luggage in the overhead bin."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
缺點： "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
優點： "Good value. Some leg room in Biz."
缺點： "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
優點： "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
缺點： "Delay in delivering baggage"
優點： "QUIET ZONE"
缺點： "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
缺點： "I had lost my luggage from Singapore to Maldives’s airport"
優點： "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
缺點： "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
優點： "For a budget airline, the food is excellent as is the service. The seats are on the smallish side but not as bad as some more expensive options."
優點： "Ground staff is friendly and helpful during baggage check-in. Change of gate is notified via SMS & mail."
缺點： "Air conditioning at departure hall was not working properly. It feels rather humid while waiting for boarding."
缺點： "Worst landing i’ve Ever experienced. But everything else was fine."
優點： "Don’t remember, that’s how much of an impression they made."
缺點： "Doesn’t matter because I won’t be using this airline again."
優點： "The crew were pretty quick to help."
缺點： "The seat was moving of its own accord. I should have paid more for a flatbed. I don’t enjoy the music played at the start and upon takeoff. I wanted to sleep but it was interrupted all the time."
優點： "Efficient boarding with room in overhead bin. Chips and salsa were great"
缺點： "No entertainment or entertainment options on an 8 hour flight. Food choices were too similar."
缺點： "There is no entertainment, and you have to pay for even water, plus if you want to pay with card it is a $10 minimum...."
缺點： "air asia was awful. all they care about is money. over 200$ for baggage checks and then they want you to pay 3$ for a glass of water. no entertainment either, for a 7 hour flight, some water would have been nice."
優點： "Premium flat bed is an old style business class sloping sleeper Affordable, though not cheap"
缺點： "Food is very poor Cannot check bags in until 4 hours before flight. Not helpful when transferring from an earlier flight."
優點： "Flight and staff were great and we landed 50 minutes early!"
缺點： "It took an hour to get through the check in line at KIX, we weren’t able to check in online."
缺點： "Had layovers in Malaysia and ended up being charged $145 extra dollars because of a checked baggage (which was supposed to be included in our ticket already)"
優點： "Crew is very patients"
缺點： "Passenger is noisy & very uncooperative it delayed the flight landing!"
優點： "Quick boarding"
缺點： "The air steward and stewardess were so noisy throughout the flight. I stood at the last row where it was close to where they sat and toilet. They took non stop and laughed literally loud. can you imagine the other way round - I am chatting loudly in the midnight and they are trying to get some sleep? They just didn't have professional mannerisms and service awareness."
優點： "They got me to my destination"
缺點： "No legroom, very narrow seating, no meal, expensive and no on board entertainment for a 7 hour flight"
優點： "Not a lot Very disappointed overall"
缺點： "Setting was promised we had spare set next to us but not so. Flight was not full but we were squashed and so disappointed"
優點： "Pleasant attitude of crew."
缺點： "The small leg space"
優點： "Fast boarding ND excellent service"
缺點： "Very limited moving space"
缺點： "Air Asia no tienen el mejor servicio de atención y si quieres algo de comer te cobran el doble que en el aeropuerto."
優點： "Took X Air Asia from JAI DPS on flatbed. Excellent!"
缺點： "The only problem was the attitude of the air crew when I asked them to help me put my luggage up. I am short - 150cm, no way I can put my carry on without help. It was not heavy, but their face showing dislike. Can’t they see that I am vertically challenged."
優點： "On time Friendly crew"
缺點： "Food portion size, taste & quality Seat is little too tight"
缺點： "我的托運行李從吉隆坡回到桃園機場時被弄壞，領到行李後，當下直接向貴公司地勤人員反應，但該地勤人員態度不佳，一看到我的行李損壞，直接說我的行李損壞狀況，貴公司不會賠償，言下之意是要旅客自認倒楣，言詞非常之推責!!! 甚至要旅客自行上網申訴，試問難道這是亞航的機場櫃檯標準作業程序嗎？ 雖事後在我極力要該地勤人員拍照及回報，但我對貴公司的處理態度印象非常不佳，請貴公司加強人員服務態度訓練及加強處理旅客客訴服務!!!"
缺點： "After boarding flight they took so long to provide food. Kids were literally crying of hunger."
缺點： "They accused me of stealing water."
缺點： "I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival."
缺點： "No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage"
優點： "Staff were helpful while checking in."
缺點： "I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights."
優點： "The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow."
缺點： "Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight."
優點： "The staff were attentive. The service was good and overall was okay"
優點： "cabin crew great and friendly"
缺點： "Cabin to cold"
缺點： "their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers"
優點： "The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended"
缺點： "You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special."
缺點： "Very narrow seat No free water You pay what you get..."
缺點： "The couple sit behind me with the kids keep kicking my chair."
優點： "Everything was running smoothly"
優點： "The business class is a low cost, but the crew made it a first class for us. They were just lovely and helpful. They asked if we needed anything if we were not sleeping."
缺點： "That there's no entertainment. Companies like Air Canada have WiFi on board entertainment and you use your own device. It isn't something so expensive and it would make it perfect."
優點： "On time"
缺點： "A bit right"
缺點： "No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane."
優點： "The route, and the price."
缺點： "I used them because I was in a pinch. I should have booked a return flight with Scoot instead. It is basically a flying cattle truck. With scoot you can pay for the upgrades you need to make it bearable. Air Asia X, seems to have nothing in this space which given how unpleasant the basic flight is, it would seem like a great way to make more money per traveler."
優點： "The only thing there is price but with my paggage it's big mistake"
缺點： "Free 25kg paggage"
優點： "Same as above Both legs of the flight were pretty much the same."
缺點： "Same as above, plus they also made it very difficult to sleep because they didn't turn off the lights for very long. All I wanted to do was try and rest a bit since it was such a long overnight flight, but between the screaming babies in the rows next to me, and the fact that the cabin lights were only turned off for about 4 hours, I really didn't rest much at all."
優點： "Comfortable seats, clean toilet, on-time departure and arrival."
缺點： "No in-flight entertainment."
優點： "My daughter was sick after she ate the food."
缺點： "They don't tell you that the *minimum* charge for checked baggage is AUD 39 for EACH leg of the trip until you attempt to check in online. Presumably they're trying to avoid price competition. Pretty sleazy! Also, no in flight entertainment and they charge for water. They threaten to charge you still more (without telling you how much more) if you don't print out your boarding pass in advance. In the end, however, it is *not* necessary. I guess they just enjoy killing trees and being dicks."
缺點： "After catching the overnight flight from KL to Gold Coast, we were woken to announcement that food would be served (3 hours before landing) I reluctantly looked at the menu as I was still sleepy. But decided on purchasing the "ALL DAY BREAKFAST" only to find they no longer serve the only breakfast item on the menu due to its lack of interest."
優點： "Airfare was reasonable. Crew were good. Check in and boarding were not bad."
缺點： "Food not very good . At back of plane nothing left if you have not prepaid. Seats very uncomfortable. Air conditioning too cold. Price of baggage a bit dear. But you get what you pay for mostly"
優點： "flights were on time and the crew friendly, i paid a little extra for the premium flex fare which was worth it for the priority check-in and baggage"
優點： "I arrived to my destination."
缺點： "First off they charged me extra for my luggage so instead of trying to work with me they tripled the price at the gate. Horrible service, kept hitting me with cart or elbow as flight attendant passed by. Huge flight with Zero entertainment options. The seats were so narrow only my daughter would fit into them. Late over an hour. I was paying a discount for a 13 hour layover in KL, did not realize everything else."
優點： "Nice crew"
缺點： "Very basic - but the worst part came on my 2nd flight - lost the connection and spent 90 min to get rebooked on next flight. This started with being given incorrect info from their call center about a connecting flight to Penang that was made back in December."