Staff are very accomodating. I am very satisfied with the service. Price of the plane ticket is affordable
The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
優點： "Comfort as usual"
缺點： "No idea"
缺點： "Seat cushion could have been softer"
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Great experience overall."
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
優點： "Food and entertainment has to be better."
缺點： "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "I liked how much leg room we had. I also liked the movie selection and the food."
缺點： "It would have been nice to have water more frequently during the flight."
優點： "Great service, great flight"
缺點： "Warm not much as."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
缺點： "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
優點： "Nice comfortable flight at convenient times. Great cabin crew and service."
優點： "Service, Cleanliness and Overall Quality"
缺點： "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
優點： "Easy checking process. Friendly staff"
優點： "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
優點： "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
缺點： "We left late."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
缺點： "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
優點： "Staff very friendlym Flight was on time."
缺點： "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
優點： "crew from the check in to airplane very good"
優點： "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
缺點： "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
優點： "The crew was nice."
優點： "Huge plane with nice leg room and space. Attentive attendants with excellent service."
缺點： "Didn’t care for the food nor movie choices."
優點： "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
優點： "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
優點： "the place. new. lots of space for the legs. air inside the plane was better than others."
缺點： "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
優點： "Ease of boarding; large overhead bins; relatively comfortable seats"
缺點： "Packed plane - every seat taken"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Good food and onboard service."
缺點： "Plane was delayed and I missed my connection. Once airborne the flight took forever."
優點： "Customer service and food!"
優點： "Very convenient and generally positive experience on this flight. Modern aircraft as well."
缺點： "Small seats, what do you expect from economy."
缺點： "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
優點： "Good food Stewardesses polite Brought lots of water and juice during the flight"
缺點： "Seat felt so narrow. Limited selection of movies."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Great movies!!"
缺點： "Terrible seats- difficult to find s confirtsble position."
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "Japanese quality is good quality"
優點： "Very comfortable, and the crew was excellent."
缺點： "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
缺點： "i asked a crew for a drink.. and they refused."
優點： "Everyone staff member was friendly and helpful. Dinner was great."
缺點： "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
優點： "Check in was easy and staff and crew were very polite."
缺點： "Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it."
優點： "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
缺點： "Delay on tarmack at airport. No fault of ANA"
優點： "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
缺點： "I liked everything, everything was excellent"
優點： "The crew was friendly and the plane on time."
缺點： "I'm 6'6 tall and there wasn't enough room for my legs."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Although there was a little delay on boarding, everything went well and will fly with ANA again."
優點： "On time, great crew and service."
優點： "Great entertainment selection and food"
Friendly staff. Could improve on the leg room!
Departure was on time and arrived early. Second meal in business class could have been later; did not need to be woken up just yet and would have preferred more of a breakfast closer to arrival.
優點： "I like the crew members"
缺點： "Entertainment selection and food could be better"
缺點： "The seat covers looked worn and dirty. Needs an upgrade."
優點： "Crew was attentive."
缺點： "The entertainment was rather limited."
優點： "Superb service."
缺點： "Meals were average for airlines"
優點： "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
缺點： "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Got bumped to Business Class"
優點： "I like everything crew, etc"
缺點： "Nothing reallly"
優點： "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
優點： "Five Star Singapore Service on board the aircraft."
優點： "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
缺點： "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
缺點： "1 hour delay of departure"
優點： "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
缺點： "no problems"
優點： "all of SQ"
優點： "So good to get on a flight where I can fit in the seats..."
缺點： "Cabin temperature too cool"
優點： "Comfortable flight, punctual, helpful crew."
缺點： "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
優點： "Boarding was good and the flight time was shorter than expected."
缺點： "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
優點： "Excellent crew"
缺點： "My seat was very hard"
優點： "Very attentive and super awesome crew."
優點： "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
缺點： "None that I can think of"
優點： "Staff was polite and accommodating"
優點： "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
優點： "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
優點： "food. schedule was on time"
優點： "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
缺點： "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
優點： "great service"
缺點： "too long"
優點： "smooth service with refreshments"
缺點： "No working seat audio"
優點： "Boarding was good"
缺點： "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
優點： "Best serves ever will fly every time"
優點： "Crew was very friendly and good service."
缺點： "Crew could have asked the passengers whether they need snacks in between."
優點： "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
缺點： "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
優點： "crews are energetic and warm welcoming passengers."
缺點： "aircon temperature is too hot for seat 50H area."
優點： "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
優點： "The cabin attendants kept us well hydrated."
缺點： "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
優點： "New plane"
缺點： "Food served 40 min after special meals"
優點： "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
缺點： "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
優點： "Clean ,on time"
缺點： "The movies were not updated"
缺點： "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
缺點： "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
優點： "Overall, the Singapore Airlines team are always professional and friendly. They pay attention to every detail and try to make sure everyone is as comfortable as possible. One of my favorite things about this airline is that snack and juice are readily available throughout the entire flight without bothering the flight attendants, say in the middle of the night. This includes fresh fruit and juice, which in my book is a huge plus. Their bathrooms are always clean and include extra cosmetic amenities."
缺點： "Sometimes I feel like the cuisine is a bit too Asian and spicy. I had the fish curry and paid for it later in the flight in the bathroom, if you know what I mean. Also I was disappointed that I could not continue the same movie on this flight, as my previous flight, despite both flights being Singapore Air and using the KrisWorld entertainment system. I think the movies should be the same on each flight. However, the wide selection was great and I watched something else instead and really enjoyed the music selection."
優點： "Service and Operation"
缺點： "The plane ... its old, in need of a new interior as things are falling off and dirty ... Flew business class and although the service makes up for the old aircraft, i think SQ can do so much better !!!"
Flight was okay. Flight was fully packed and crew service was slow
Comfort and space in Business Class. Also the food and wine selection was excellent
The boarding process took FOREVER. I arrived three hours before my flight and barely made it to the gate in time for boarding and there was no waiting as all to pass through the security checkpoint. Emirates simply was understaffed on Jan 7th 2022. More importantly, the flight crew made very little effort to enforce the mask requirement and the result was everywhere you look you could see passengers with their mask not covering their nose, and then after seating many didn't have the mask covering their mouth either. It was a total health hazard. Unacceptable.
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "Quick boarding, good choice of movies"
缺點： "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."
缺點： "-Seat comfort - stingy with morning coffee -terrible departing plane"
優點： "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Yes, crews and comfort were amazing."
優點： "Very personable and always a smile."
缺點： "Best business I have the pleasure of enjoying."
優點： "Easy booking of flight"
缺點： "The gate changed in a Dubai without proper announcement, Ground staff should have visited the passengers waiting in the gate waiting area that was printed on boat pass and inform them to new gate. Instead they charged the passengers with no show fees and delayed departure for another 12 hours."
缺點： "The boarding process at Addis Ababa airport was late, slow and very disorganized. Once on the plane, it was very chaotic as passengers did not wait for people to put bags in the overhead bin without passing by, and not all overhead bins were open for loading. Please control this process better."
優點： "Kind and very helpful."
缺點： "A little more room for people with weak legs."
缺點： "Emirates are a quality airline unlike BA and KLM."
優點： "Entertainment system"
缺點： "The food and the crew way of speaking to people"
優點： "cheuk in 快！吾使等太耐！"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The plane left on time, the ride was smooth and journey felt safe throughout its entirety. I enjoyed the flexibility of the seats; the quality of the cutlery, duvet, headphones and the matteress provided. The ICE is a brilliant entertainment system; giving an array of films to watch and games to play. The cabin crew were polite, friendly and helpful, and gave an excellent service as one would expect from travelling business."
缺點： "The interior of the 777-300 was outdated, especially knowing that 777's have gone through an interior overhaul, so I was unfortunate to not be on of those refurbished planes. The food and the Virgin Mojito was not the best as I did expect it to better considering this was a business class. And the ICE tablet and its remote is not the most userfriendly nor responsive to use, as it does get a bit fiddly."
優點： "very good as expected"
優點： "The food was great. Don't be scared of giving vegetarians dairy though unless they specify vegan."
缺點： "Still flying . I lost my first hotel night what to doooo"
優點： "as usual the ICE system keeps you entertained"
缺點： "we were greeted by a swarm of mosquitoes and then the flight attendants sprayed bug spray multiple times which was terrible given it is an enclosed space. The mosquitoes never went away so the only reprieve was when we finally exited the plane. Awful."
優點： "I have never been in a flight where a handful of small children were able to make so much noise. There was one 4 year old that talked so loud for ten hours that not even my headphones could drown him out. Not once did any of the parents tell these kids to use their inside voice"
優點： "so much service, I turned down breakfast."
優點： "Staff is very good. Always smile on face."
優點： "The staff at the check in counter at JFK was very friendly and accommodating, much like the crew on the flight. Boarding was orderly and efficiently executed, although some announcement about the 30-minute boarding delay would have been appreciated. Onboard the seating was quite comfortable compared with other airlines I have travelled on and the crew was exceptional in their service - really customer-focused. The meals were tasty with unlimited snacks and complimentary drinks. Generally, I would highly recommend this airline."
缺點： "The TV and remote controls could be updated. Touch screen was largely slow to respond and the whole system could be more intuitive."
優點： "service cleanliness of washrooms Food seating availability"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Very clean. New fixtures nice screen"
優點： "Food ,seat,everything was just great"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Positives were the movie options and they give you a kit with an eye mask etc"
缺點： "Flight was delayed 50 minutes. Crew was all grumpy making the delay and flight less bareable. They were attentive, not sure I saw anyone smile. It wasn't pleasant"
優點： "It was a smooth and pleasant journey."
缺點： "Menu options were somewhat limited"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Flight was 15 hours long. Vegetarian food is not provided. We were unable to select food options online before boarding."
優點： "Good food and entertainment"
優點： "Comfortable seats, comfortable flight and excellent service."
優點： "I was very comfortable."
缺點： "Flight crew is great!"
優點： "The service and the entertainment options."
缺點： "Although I understand that the crew has to take precautions but it was strange to see the stewardesses keep their masks and gloves on during the whole flight."
優點： "Asiana does it all right! Easy check in, great cabin crew and aircraft to tasty food (especially their Korean choices) and service level"
缺點： "I purchase the ticket for the business class however the ticket cannot claim mileage for the business class status as they informed that my ticket was issue with the U class and seem to be i just got the upgrade. This is really unacceptable, i will not purchase the ticket from Kayak again"
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "The flight stewardesses were polite, nice, patient and accommodating. Boarding was prompt, quick, and organized. Plane lavatories we’re constantly cleaned so they won’t feel icky in the latter part of the journey."
缺點： "Perhaps, the movie choices could have been expanded."
優點： "Great airline , seat was spacing was wider then American airlines"
缺點： "More subtitled movies in English."
優點： "Good leg room, nice food, and friendly professional staff."
缺點： "Boarding process was chaotic."
優點： "Food and service was excellent"
缺點： "No wifi, the entertainment unit required a dual jack head phone set and I couldn’t use my noise canceling headphones. Also had to pay 150 dollars for my 2nd bag. Way too expensive!"
缺點： "I searched for business class trips on kayak, selected one and booked it through Kayak.com. When I checked in I found out I’d been the victim of a bait and switch and was actually on an economy ticket, but at $3500–a solidly business class fare. Lesson learned, never trust Kayak.com for the booking, the scoundrels."
缺點： "Old plane, extremely limited movie/TV selection, terrible food (even by plane food standards), very curt crew. Boarding was fast, but instructions were unclear."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "Food was good, friendly service"
缺點： "Movies were not good, not enough selection"
優點： "The food was great and the crew was very helpful. For my first international flight things couldn't have went smoother"
缺點： "I had a middle seat would have looked the window and a little more leg room. But I am taller then average."
優點： "Service Friendliness Menu Seat layout"
缺點： "Shoulder harness in back hurt without matress pad. Amerucan breakfast was terrible. Beer needs to be served cold, cold, cold"
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "They let me sleep."
缺點： "The guy sitting next to me. LOL."
優點： "The crew is great. Seats are more comfortable than other airlines. They feed you lots of food. They are my favorite airline."
缺點： "Some planes don't have the foot rest. It makes a huge difference in comfort."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
缺點： "Flight departed and arrived almost two hours late. Unacceptable especially since it wasn’t mechanical but waited for a connecting flight. Now I may not be able to get a ride out of the airport and back to my camp in time for curfew."
缺點： "In compare with PVG - ICN section, the ICN - LAX section meal food was poorly prepared."
優點： "well the pilot did a great job. we landed safely to manila. food serve taste good, and the flight attendant from chicago to manila, did a great job2.im thankful for overall service."
缺點： "I hate when my baggage is damage during my flight and no one i reach, easily. the asiana airline in Manila told me last dec. 11/12 2017, they will call me back at 10am but no one did. until now the number cant be reach.i paid for insurance if something happen to my bag worth $300 to be paid me back if my baggage damage but the asiana staff in Manila ask me f ok if they pay me only$80. i said ok. because i need it soon. but look like they dont care to give me. so i change my mind. the bag i bought cost $150 this year i bought it. need to be paid same. thanks"
缺點： "The personal entertainment units had a USB charging outlet. That should be the standard in a smartphone world"
優點： "I saved my points, rolled points and purchased everything I could to be able to take Asiana first class from JFK-Seoul (Incheon). Pretty much a dream. 14 hours and I could have gone longer. Put it on your travel bucket list if you are heading to Asia."
優點： "Though not particularly personable, Flight attendants were generally efficient at their tasks. i.e. No mistakes with pre-arranged special meal requests."
缺點： "1) The ground staff in SEA never said a single 'please' or 'thank you', let alone any eye contact or even a mere 'you're welcome' in response to my expressions of thanks; I was made to thoroughly feel like a mere transaction. Clearly, Asiana severely needs basic manner- training for its staff. (this isn't the 1st time I've experienced rudeness from Asiana staff, but I just ignored it & chucked it up to their tired busy working days.) 2) We sat on the tarmac for an hour, exactly. We departed 1 hour later than scheduled, despite a short connection, which they, themselves, scheduled into this flight! ..."
缺點： "Everything, this is the worst flight(s) for a 16year old to experience. Missing connecting flights, rerouted to arrive 2 days later and missing luggages. And airlines did not compensate jack sh!t."
缺點： "WTF IS MY LUGGAGE. No compensation for my lost luggage. I had to buy clothes and basic necessities out of pocket because the airlines have no clue where my luggages went."
優點： "Asiana is a great airline. They got me there and back safely, the crew is always nice and professional. No drama...just the way I like it. I will definitely fly them again."
缺點： "The entertainment options were good but limited. If you fly Asiana a few times a month, you will run out of movies to watch. I hope they expand their offerings."
優點： "Crew was kind and attentive"
缺點： "Long ques to board and food choices were not well informed and extremely limited if you don't eat pork"
優點： "The food selection is good and the service is tiptop. Highly recommend"
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "This is the first time we flight with Asiana Airline .The food was good. (Vegetarian) . The service was great. just as comfortable as other airlines. But cheaper . Would go again with this airline"
優點： "The crews are friendly and Helpful staffs."
缺點： "Chairs is not comfortable. It so hard!!!"
缺點： "No good Korean movies to watch."
優點： "I was given a great seat and the staff were thoughtful and kind"
缺點： "The food served are small portions. Not enough for a big person"
優點： "No entertainment selection Did not eat the food Service was good No problems"
優點： "My travel with asiana is excellent. The crew are so professional and helpful..except for boarding need to be more organized.."
優點： "I got delay which make me dont have enough time to check in at LA"
缺點： "Well I paid for the flight and bought insurance to visit my fiancé for Christmas. A few days later I found out my fiancé was cheating on me, so I tried canceling the flight. My reason wasn't good enough and it didn't matter that I'd bought insurance. I will never go through this trash of a site or its insurance again."
優點： "I actually didn't even feel the plane take off. Everything just worked. Seamless flight everything was great."
缺點： "Nothing perfect flight"
優點： "Flying with a partner, the two seater in economy was comfortable, good leg space, reasonable food , good service."
優點： "Polite attendants, good Korean food (to a non-Korean at least haha), decent entertainment, quite comfortable. Would flight again"
缺點： "Long wait for baggage at the end -- seemed like it was not the norm though"
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
The flight was 5 hours late, made us miss our connector to Dallas. No more flights to Dallas until Friday. We were only offered the late flight to Istanbul, hotel overnight in Istanbul. A flight to Houston and we’re are stranded from there. Later, I found a flight to Newark, take a Connector Bus (my costs) to JFK, overnight layover 8 hours, and a flight to Dallas from there. I was refused to change to that flight unless I paid $300, my connector, and any hotel costs if I chose one. Having spent the night before in JFK, I absolutely would need the hotel, it is not safe.
優點： "Crew was excellent, seats were comfy."
缺點： "Flight attendants have limited English fluency."
優點： "It was a true Turkish Airlines experience! Awesome as always!"
優點： "Crew was very good and seat in long trip was comfortable"
缺點： "Boarding in first leg needs more organization"
優點： "Service, flight and landing, exceptional!!!"
缺點： "No cons..."
缺點： "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
優點： "Service food timely departure"
缺點： "Nothing to dislike"
缺點： "customer service needs upgrading"
優點： "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
優點： "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
缺點： "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
優點： "The food and entertainment was good. The crew was very nice."
優點： "Airplane crew was amazingly friendly and helpful"
缺點： "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
優點： "Cabin crew was perfect! Food and everything is best!"
缺點： "small plane, noisy! did not like business class. BUt overall ok"
優點： "The food is always good"
優點： "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
優點： "Service, timing"
缺點： "Didnt love the food ..."
缺點： "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
優點： "Liked the movies and entertainment selections."
缺點： "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
優點： "Purchase value"
缺點： "Economy seats are a bit tight"
缺點： "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
優點： "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
缺點： "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
優點： "The food"
缺點： "The seats are very tie"
優點： "Everything was good"
優點： "Constant service, food, entertainment."
缺點： "Seat area is too small. No room for legs/feet. Garbage was not picked up."
優點： "Entertainment is good, many movies and games for kids."
缺點： "Flight attendants are rude."
優點： "Entertainment and food was good."
缺點： "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
優點： "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
優點： "Service was exceelent and all crew staff were professional and friendly and courteous."
優點： "food was very good for such a short flight!!!"
優點： "Great airline"
缺點： "More leg room is needed"
缺點： "My incoming Turkish Airlines flight arrived late due to weather conditions in Istanbul. The handling of passengers who had missed connecting flights was poor. Very few staff new how to manage the situation, which resulted in long delays, very frustrated passengers and an overall very negative experience. I would avoid flying with Turkish Airlines if I could."
缺點： "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
缺點： "to hot, very hot!!! ו suffered too much"
優點： "Good overall service"
缺點： "The staff could've been more patient"
優點： "Food, boarding"
缺點： "Leg room was limited"
優點： "I liked the entertainment options during the flight."
缺點： "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
優點： "On time and the crew very friendly"
缺點： "Boarding was not very well managed. They did not stick to the proper sequence."
優點： "Food was excellent. Service was awesome."
缺點： "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
缺點： "Our flight was canceled. There was terrible communication from the Turkish airlines staff and a complete inability to handle the situation. The entire flight was stuck in the airport for while without any information. The customer service hotline was unable to help anyone because there was a miss communication from the staff in the airport and our flight hadn't been canceled in their system yet. It's was my worst flight experience to date"
優點： "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
優點： "Crew is amazing, as always"
缺點： "Allergic needs were not met"
優點： "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
優點： "The Service was great. The movies were awesome and really did help pass the time. Oh and the food was so delicious that I honestly wanted more and I'm serious it was really good."
缺點： "My seat but that was my fault I chose wrong and ended up with a noisy kid."
優點： "Overall, it was a pleasant flight with good food and entertainment."
缺點： "The crew was inefficient: delivering coffee one cup at a time and not even offering it to everyone. I had asked a flight attendant for a glass of water and was never brought water until I asked someone else. The check-in personnel and flight attendants seemed to have no knowledge of toddlers traveling with a carseat, so I had to explain to them that he travels with his carseat or he manages to get out of his seatbelt. They made some calls to see if it was fine to bring the carseat onboard and finally gave us the ok, which we were very grateful for. When it was time to board and also to exit the aircraft it was a very slow process...much slower than usual. Most airlines have you boarding 30 minutes prior to your flight, but we were still standing around waiting."