中華航空, 長榮航空和上海航空都已經豁免了從台北市到上海 虹橋國際機場的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
優點： "Flight was smooth."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Both the ground and aircrew were very helpful. I had a short transfer to another flight and was immediately greeted by a crew member that pointed me in the right direction. It was so relieving! There was also good entertainment and decent food on this flight."
缺點： "I just wish there were vegetarian food options."
缺點： "More legroom, but what do I expect in economy?"
缺點： "Flying a different airline would have been better"
優點： "I was impressed with the way they had everyone ready to board, they called all sections and had everyone in line and boarded quickly. The flight was long and comfortable, they had toothbrushes with tube of toothpaste, hand lotion& even an orchid in the bathroom good seating no complaints"
缺點： "Actually I think this was by far the best airline I have been on in a long time. If I had to make a suggestion it would be to make the menu with bolder print..but honestly that wasn't an issue"
優點： "Good movie selection"
優點： "There was a decent movie collection to watch."
缺點： "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
優點： "The crew was very attentive."
缺點： "There were not a lot of movie options."
優點： "1. Kind and accommodating flight attendants 2. Had a good variety of choices for food & drinks 3. I was lucky enough to be on a roomy flight 4. Bathrooms were clean and smelled nice 5. The provided earbuds/earphones are great since they provide a bit of noise cancelling or at least block out extra noise"
缺點： "I know that you have nothing to do with the reservations, but vayama flew me to bali with no return ticket. I even emailed them to confirm my reservation when I was in bali, but when I went to fly home I had no reservation and had to purchase a flight home. This is outrageous and I'm pretty sure illeagal. Now I know you had nothing to do with the reservation my original search started with you for that reason I will not be using kayak, vayama, nor eva air ever again and will suggest everyone I can to do the same. This is outrageous that i had to buy a return ticket home until i get a refund i will not stop."
缺點： "Comfort, I need to get to where I can fly first class"
缺點： "The only thing that was not the greatest, I think was the ground crew in Manila. It took an unusually long time to get my luggage."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Errors made on flights both too and from Taipe were cancelled. Wasted 3 hours of my time!"
缺點： "No way to tell them that I am vegetarian. And only if I buy tickets with their site I can get it :("
優點： "Good service, ground staff and on flight"
優點： "Same as above"
缺點： "Same as above"
缺點： "The fish offering was less than excellent."
優點： "I’m a frequent traveler and there is usually always a long wait when calling any airline customer service number. This is my first time flying EVA so I had several questions. I called 3 times in one week and was surprised that all my calls were answered within one minute. Well done!!!"
缺點： "I gave the representative my TSA pre approval information but found out later at the security check point they don’t participate in this program."
優點： "EVA is a very good airlines. I recommend them for traveling"
缺點： "Another enough beverage offerings during meal service. Had to ask for all drinks. Not a lot of flight attendant visits during flight, considering the length of flight."
優點： "Movie on board is good"
缺點： "Food not so nice"
缺點： "Delay for 1 and half hour"
優點： "Everything! Easy to book my fly and print my ticket with out to much hassle bey convenient"
優點： "Fantastic cabin crew as always with Eva air"
缺點： "Uncomfortable tight narrow seats"
優點： "Complimentary upgrade based on being star Alliance gold. Thank you"
優點： "The crew was gracious and didn't bother my sleep to eat."
缺點： "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend 15h."
優點： "On time departure Attentive crew Good food"
優點： "The food is very good and love that HelloKitty theme. Also extra checked baggage without fee is great. Space is better than most. Got to earn miles for my United program is a bonus. The arrival time in the morning is very helpful in getting an extra day."
缺點： "Food ia not that good. Need to have more flavoryy"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Eva Air handle my check in luggage very well, extra helpful."
缺點： "Eva Air check in counter staff in Cebu, Philippines had a hard time with my Star Alliance Premier Gold status. They probably need more training with computers and dealing with Star Alliance members. They were very nice though, and apologetic for the inconvenience I had to go through."
優點： "Very plain connecting segment of the flights. Food were not tasty. Service was OK but not great"
缺點： "See above."
優點： "I like everything nice servuce"
優點： "Flight was on time. Check in was quick"
缺點： "Food was too salty too much sot sauce? Service. I was expecting a bit more Seems like they were short staff to take care of the needs of passengers. Big difference when traveling economy you don't get attention from the flight attendants, which should not be the case. That is being impartial to passengers traveling business class than traveling economy"
優點： "I love the price, all staff was kind and helpful and the seats are comfortable."
缺點： "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
優點： "I was able to request a special meal, vegetarian, before my flight, food was served hot and very tasty"
缺點： "For me, they always leave the lights on way too long. But did find a nice blindfold in the bathroom to block out the light."
優點： "TPE-SEA had a much better crew and plane that was much newer and had good entertainment sets"
缺點： "The crew for the SEA-TPE were an unhappy bunch. If you did not speak mandrian to them, they simply ignored you. They were rude and made me feel like I was a second class passenger TPE-KUL KUL-TPE had no entertainment. Just the screen to share in the front of the plane. I wish I knew in advance."
缺點： "Have more flights!"
優點： "crews are helpful."
缺點： "seats are old, can be better."
優點： "Always good service"
缺點： "No fruits on long flight, not like other airlines"
優點： "Friendly and smiling"
缺點： "No fruits after service for dinner"
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "Good news they have a MENU for the people"
優點： "The ability to select a special meal ahead of time. Meal selection out of the US was better than coming from oversea into the US."
缺點： "Seating can always be made more comfortable."
缺點： "It was overall good goong there, however my trip back from Manila to Ontario was cancelled due to employee strike and i had a 12 hr lay over in Taipei and diverted my flight to LAX and have to pay almost $100 for my Uber ride. I will have to ask China Airlines to reimburse my Uber expenses."
缺點： "Good food and friendlier staff."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "When booking my ticket I chose a non-middle seat but when I did online check in my seat got changed to the middle/sandwiched and wasn't able to chose a either aisle or window seat due to open seat availability issue."
缺點： "Water or juice wasn't served/offered for the 2nd meal. Only tea and coffee were offered."
缺點： "I dropped my fork on the floor. The 1st crew, who did not understand Mandarin came back with salt and pepper,even I asked for the fork in English. I asked her again, but she impatiently told me each meal plate came only with one set of utensils."
優點： "Service was efficient and responsive ."
缺點： "Food was good"
缺點： "3hr delay on the tarmac due to maintenance issues after an aborted takeoff."
缺點： "Smell was so bad"
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "The staff was very friendly and accommodating"
缺點： "Food was nothing special"
缺點： "The flight was late, and with a short layover in TPE, I had to run through the airport to catch the connecting flight. Quite a stressful experience.!"
優點： "Overall flight was OK. Seems like a good value for the price paid."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Flight is on time. Crew team is polite and smiling. Boarding is smooth."
缺點： "Food is so so. As always , there is many carry on items in Asia flights and not enough space to put."
優點： "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Very friendly and helpful flight attendants!"
缺點： "No vegetarian options for the meals... No snacks available for in-flight purchases... No menu of beverages available..."
優點： "Boarding commenced at or very near to the established time. Fast and fairly efficient. Meal selection was good and food tasted very good. Only the bread was a bit crusty on the bottom."
缺點： "It would be nice if the Long-Haul flights had a better selection and more recent episodes of "The Big Bang Theory!" I'm tired of watching the same three old episodes."
優點： "Great service, and attendant is very nice and answers all request promptly. Food is ok."
缺點： "Overall it's a great trip and smooth. The seat of economy class is a little bit tight, but that's probably the standard size of all carriers..."
優點： "Flight landed on-time and was smooth. Staff was helpful and profession. My request for vegetarian meals failed (might have been my fault) and the staff really went out of their way to make sure I got vegetarian meals anyway. And the vegetarian meals were excellent. Good experience on a long flight."
優點： "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
缺點： "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
優點： "They operate the Airbus A350, a nice very modern plane on this route"
優點： "EXCELLENT PLANE, BRAND NEW. GREAT CREW AND SERVICE"
優點： "If you're seated on a row with collapsible monitor that stows like a tray as opposed to a monitor on the back of the seat in front of you, then you must end your entertainment or whatever movie you're watching earlier as the plane descends. The other monitors are played right up until the plane comes to a complete stop."
缺點： "My luggage was unlocked but the combination was locked when it landed; therefore I couldn't open the luggage."
優點： "Great service. Terrific crew."
優點： "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
優點： "The SIN / TPE flight had a nice, new A350"
缺點： "Bathrooms on the SIN/TPE flight were really dirty. The leg rest is too protruded even when not deployed."
優點： "Entertainment system"
缺點： "Narrow seats, narrow aisles"
優點： "Professional staff"
缺點： "Flight delay."
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish it had more movie options"
優點： "Crew was very good and professional, yes the seats were comfortable"
缺點： "I think the Xiamen knows how to run an airline."
缺點： "The crew should speak better English. They polite and helpful but clear English is a plus value"
優點： "great price and overall service"
優點： "attentive and polite flight attendants"
優點： "crew is ok though not much speaking english"
缺點： "no other comment"
優點： "The check in boarding pass is not that nice."
缺點： "The boarding pass people need to improve, especially to elderly people."
優點： "Just good overall. Beats any American carrier (which is not saying too much!)."
缺點： "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
優點： "Nice flight; very comfortable"
缺點： "Short flight; so no in-flight entertainment (no problem though)"
缺點： "got severe food poisoning from the airline food."
缺點： "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
優點： "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
缺點： "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
優點： "The flight was fine"
優點： "No problems for the price"
缺點： "Ok no problems for the price"
缺點： "The flights got delayed. One of the flights got delayed without a notice in advance."
優點： "This leg was continuation of flight that began in Xiamen. Same plane and crew. 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
缺點： "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
缺點： "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
缺點： "Why is my passport number wrong?"
缺點： "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
優點： "Clean plane. Left on time. A little more seat room than many other carriers."
缺點： "Poor selection of movies. Want more light comedy"
優點： "No problem with staff"
缺點： "Food is okay"
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
優點： "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
缺點： "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
優點： "entertainment choices were good"
優點： "crew provide excellent and attentive service. food is good"
缺點： "food could be better"
優點： "All announcements in Chinese and English. They keep feeding you."
缺點： "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
優點： "Staff was friendly"
優點： "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
缺點： "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
優點： "no regards for customers"
缺點： "no regards for customers"
優點： "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
缺點： "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
優點： "Crew was super friendly, professional and excellent!"
缺點： "The 10 hour layover :("
缺點： "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
優點： "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
缺點： "It is difficult to get in touch with the English Customer service."
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "Crew was excellent"
缺點： "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
優點： "Overall Ok"
缺點： "They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken"
優點： "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
缺點： "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
優點： "GOOD Service, Great Priceing!!!"
缺點： "The staff was rude and the flight was delayed twice."
優點： "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
缺點： "3 hour delay, with no explanation given!"
缺點： "Was just a bit warm"
優點： "The seat was fine"
缺點： "Everything was fine no problems"
缺點： "Flight attendant coughing into hand while handling drinks cart. Flight attendant wearing face mask would be less threatening to health of passengers"
缺點： "My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating."
優點： "Both check in and in flight crew were very nice and helpful."
缺點： "Snack option"
優點： "We were well looked after by the cabin crew. They came through many times with food and beverage services as well as water. Seats were comfortable enough and there was plenty of room for our carry on luggage. Boarding was on the tarmac and a little chilly but very orderly. Moving through security and customs/immigration at the Nanjing airport is a bit disorganized for in transit passengers but we were patient and the ground staff were very organized and helpful once we were taken to check in."
優點： "Punctual. Seat space better than most airline"
缺點： "Food is meh"
優點： "the price"
缺點： "boarding process"
優點： "Crew was friendly"
優點： "Two hours flight late, otherwise everything OK"
優點： "Service n entertainment"
缺點： "Boarding procedures were confusing since gate psnl spoke Chinese."
優點： "Good selection of movies"
缺點： "The food were not fresh and ill prepared"
優點： "The food was good. The entertainment was great. But not having anyone by me was best as I slept horizontal. Great if no one else is by you."
缺點： "Only 2 meals through out the entire flight. The airline attendant wouldn't specify if I was drinking oolong tea or green tea."
優點： "As always, I was impressed by the high level of professionalism."
優點： "PLANE AND FOOD WERE GREAT CONSIDERING IT WAS FREE. CONSIDERING WE ARE IN CHINA I THINK THE ATTITUDE WAS MORE ON THE PLEASANT SIDE AND I WOULD GIVE 4 STARS FOR GOOD EFFORT. IT WAS A WONDERFUL FLIGHT AND GOT TO MANILA EARLY WITH NO ISSUES. WOULD USE THEM AGAIN."
優點： "Newer planes are good and comfortable. Legacy fleet is a little tired. Service is good food and entertainment is lacking."
缺點： "Routed through Kumming to the north for a trip to SFO. If you're sloppy booking you and turn a 12 hour flight into a 2 day trip."
缺點： "There is no"
缺點： "Boarding time delayed by an hour. Take-off delayed by an additional hour on top of that previous hour. Mediocre food. No usage of ANY electronic device - even in flight mode. Strange. PA announcements contradicted flight attendants messages. They didn't understand. Crew's English was pretty low, but they were nice. Airport in China (immigration) was uugh... I can't."
優點： "Nothing about this flight is terrible, but the service and food definitely fits the lower price bracket."
缺點： "I fell and broke my collarbone, called to change my ticket and no one would help me. Terrible customer service."
優點： "One membre of the crew"
缺點： "No veg meal"
優點： "Price of the ticket was phenomenal. Plus, there wasnt a significant decrease in service. When you travel on a budget, it is hard to do better than this."
缺點： "Food was soso. I got fish, they didnt have a choice. There is wifi. However, NOTHING american works. I am not sure why. I was able to get some chinese websites to work, no google, gmail or anything nonchinese. I suspect it has something to do with China censoring the internet?"
缺點： "They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?"
優點： "Definitely one of the best airline travel experiences of my life."
缺點： "The food has room for improvement but was decent."
優點： "The food served it was delicious."
缺點： "Nothing to comment."
優點： "Lots of free movies. Leg room was ok. Flight left on time."
缺點： "Boarding process totally chaotic. Entire ground left to stand in rain on tarmac while gate agent stood on stairs to plane checking boarding passes. But the main problem was China Eastern list my bag and 24 hours later I STILL do not have it. They have been very unhelpful in assisting me to recover my bag. I should also add that I was not able to pre-select my seat, but it worked out ok. Also China Eastern cancelled my return flight and is sending me home one day later than originally scheduled without any apology or compensation."
缺點： "When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias"
優點： "Staff were very friendly and courteous. Enough leg space"
缺點： "We were not allowed to use phones even in airplane mode. I thought that was stupid."
缺點： "Need better communication and welcoming."
缺點： "Terrible service, 8 hour delay at the terminal before check in, they wouldn't tell us why our flight was delayed, didn't give us a new time, and we didn't know when the flight would be open to check in since they didn't announce anything or try to help us in any way. No sense of tourism industry, zero English, and ride personnel."
優點： "Seats were very comfortable, the flight was very fast and safe."
優點： "Nothing I pao"
缺點： "I paid extra money to pick my window seat but they didn't give me,no veg food,no Indian entertainment"
優點： "The polite and courteous cabin crew."
缺點： "PVG airport. Buses? Really? The waiting area was cramped."
優點： "The plane, 777, was great. The newer planes are always great I guess."
缺點： "As always, the comfort of the seats could always use improvement. But I guess that's why there is Business and First class"
優點： "Fantastic service!"
優點： "The economy seats is bigger than some airlines"
缺點： "I am like the second person boarding on the plane and ask for a pillow but in the end the flight attendant told me no pillows left in this plane. Also no personal entertainment at all!"
優點： "They fed us all the time and the entertainment was great"
缺點： "The seats felt really hard after a while and it was difficult to sleep. I somehow was assigned to a middle seat even though I get really bad urinary tract infections and have to get up all the time to use the bathroom."
優點： "Plane was clean and fresh. Crew was professional and courteous."
缺點： "Both legs of our round trip were several hours late and updates were nonexistent. Missed most of our appointment because of late arrival, then got home after midnight exhausted because of second late flight. Airline is OK - just don't be in a rush."
缺點： "Broken chair."
優點： "It's easy to give China Eastern such a great review when you have such a low bar with the U.S. domestic airlines. Even so, I thought that the crew was very nice, the food was pretty good, and the entertainment offered was varied enough for all tastes."
缺點： "Unfortunately, there is no app for the airlines, at least that I could see, in English, thus I couldn't check-in prior to arriving at the airport."
優點： "Good trip. As with many flights loading ramp was disconnected 15 min. before departure. Always get to gate at least 45 min. early."
缺點： "Not allowed to use electronic devices even in flight mode and WiFi turned off."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "Entertainment Food"
優點： "No delay"
缺點： "Slow check in and unprofessional attitude from HKG airport crew when line up to get check in. Actual check in was good,"
優點： "The crew was great and there was a good variety of movies to watch."
缺點： "3 of the 4 flights were delayed and the flight from Shanghai home to Toronto was delayed 2.5 hours after we had already boarded so we were stuck on the tarmac which wasn't great."
缺點： "I experienced a long delay and got stuck sitting in plane got another 2 hours after boarding before we could take off"
缺點： "Food is poor"
優點： "The seating was comfortable and the boarding process was easier in Beijing than SFO."
缺點： "There was delay for my flight by 2 - 3 hours that really messed up my travel plans"
優點： "Great crew"
缺點： "6 hours late"
優點： "Amazing crew and service"
優點： "crew promptly answers call. very courteous. although we left PEK 40 mins later, we arrived in LAX on time. lots of legroom on this flight back to LAX for a 5 foot frame. a big plus"
缺點： "bathroom would have been cleaner and hoping to put some air freshener in the bathroom."
缺點： "thank you for all services"
優點： "Crew very friendly"
缺點： "Seats are hard and uncomfortable"
優點： "Good connection time. Not too long, not too short. Just fine."
優點： "Number of crew and attentiveness; meal service on a short flight and efficiency in delivery"
缺點： "Mass boarding rather than by section"
優點： "In-flight entertainment was pretty good - I watched 2 movies and a couple nature documentaries. Food was decent."
缺點： "Seats are horribly uncomfortable especially for a tall person. The "C" shape plus the headrest jutting out so far make it impossible to get comfortable enough to fall asleep and there is very little leg room. I had finally drifted off when my friend poked me awake because they were serving dinner even though there were about 4 hours left in the flight. I was half asleep and had no appetite so I ended up giving them the whole tray back. There was also a shrill toddler several rows ahead of us who was yapping loudly for the entire second half of the flight. I obviously understand that children will be children and it was a long flight, but would have been nice if staff had asked the parents to try to quiet him down as they were not attempting to do so at all. Finally, our bags did not make it onto the next flight in time."
缺點： "There was bad toilet smell reaching where I sat."
缺點： "No updates on reason for 2hr delay of flight."
優點： "On time and great service. Comfortable (with a neck pillow), and good entertainment with recent movies."
缺點： "No charging ports on plane and no vegetarian options for meals."
優點： "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
缺點： "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."
缺點： "flight was cancelled and rebooked for another day, but Air China was cheap in compensation for hotel, let alone compensation for food!!!"
優點： "Bargain price for a RT flight to Bangkok, good movies at a personal video device at the seat. Two ok meals on 14 hour flight to Beijing."
缺點： "Only one choice for red wine and it was pretty bad."
優點： "Awesome service! New equipment and everything worked, Cabin attendants smoked. Very, very professional and attentive. Seats were comfortable. Magnificent pricing."
缺點： "Food was ok. Entertainment and newspapers were mediocre. Layover in Beijing was painful."
缺點： "Worst experience ever. Costumer service is horribld. Flight continously delayed with 10 minute notifications. Never recommend this flight"
缺點： "EVERYTHING else"
優點： "Enjoyed all that I’ve come to expect from air travel for the most part- in headrest entertainment (movies/games/flight track), decently good food (two full meals in the 14 hr trip), and pleasant crew with timely departure and arrival."
缺點： "The seat cushion is a bit hard after extended seating, with a few bumps that show themselves over time. Not terrible though, but definitely could be packed to be more comfortable for the longer hauls."
缺點： "Entertainment screen is fault."
優點： "Goof food and service"
缺點： "The flight was delayed by 95 minutes, which screw up my schedule badly.."
優點： "board time"
缺點： "Had an issue with our tickets tried calling kayak and no answer Air China was unable to resolve the issue either. Won’t be using either one again."
優點： "Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy."
缺點： "Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why."
優點： "Great flight and entertainment throughout."
缺點： "Everything w this flight was satisfactory. No negatives to mention."
優點： "flight was cancelled. No options given, nor information about reimbursement given"
缺點： "since this portion of my flight was cancelled by air china they tried to book me on the next day but my husband decided to come meet me in beijing after getting me a hotel and driver to pick me up the night that i was stranded. i told air china not to book me on the flight the following morning that i wasn't going to take it. they never did that and ended up cancelling the entire remaining flights on air china. this was the worst experience with an airline i've ever experienced."
缺點： "No entertainment because no individual screen for movie"
優點： "Loved the wide seats and space between seats. Staff service was impeccable."
缺點： "My TV screen was not functioning well."
缺點： "All flight was delayed over 4 leg. Horrible experience and flight got cancel and rerouted to a further airport. No compensation from airline and had to lyft 50 miles home"
缺點： "my stuff in the checked luggage was missing, obviously somebody took it from my luggage, also, my luggage bag was broken due to the rudeness of staff. very very disappointed."
優點： "I like Eva air better. This was ok, but Eva keeps the bathroom in tip top shape. Air China doesn't seem to keep cleaning the restroom throughout the flight. They seem to run late too which is fine because customs in beijing is slow. Plenty of food, no complaints there."
缺點： "Flight was canceled. Customer service was incredibly unprofessional."
優點： "Everything worked, boarded quickly and crew served passengers efficiency. Luggage was already on the conveyor belt when I arrived."
優點： "Movie offerings were ok."
優點： "I felt very safe on the flight."
缺點： "It was an older plane and didn't have the on demand inflight entertainment which would have been nice. Food was just ok."
優點： "The flight was full in economy so they upgraded me to economy plus. The extra space was great and I appreciated getting the space that I could not afford otherwise. Thanks, Air China"
優點： "Great selection of movies, friendly flight crew."
缺點： "Food was ok."
優點： "food is good"
缺點： "We were arranged to a non-adjacent seat and far away."
優點： "The on boarding process was quick and efficient at Songyuan airport. Very clean airport, and pleasant staff. Plane had decent legroom in the economy seating. Food was decent for short flight airplane food."
缺點： "Airline crew never gave any status updates about why the flight was not getting ready for takeoff after everyone was seated and the planes doors closed. Sat there waiting for +30 minutes with no updates. Flight crew never gave immigration cards. Deplaning was a nightmare because we had to deplane in several groups because it was raining and the Hongqiao airport would not let us deplane through a jetway."
缺點： "The flight crew seemed to be a bit racist. I'm American, they're all Chinese. They skipped me while serving food and beverage, skipped me while collecting garbage, and would not come when I asked for help. I finally was able to get some food when the kind man next to me noticed what was going on and spoke up about it. In contrast, 5!3 man on the other side of me kept elbowing me periodically throughout the flight, and placing his feet in front of my chair directly where mine should go. This was extremely annoying on a 13 hour flight. I will never fly with air china again."
優點： "The only good thing was punctual arrival of flights to all the destinations."
缺點： "Boarding: bad, I couldn't check-in online because of some error which apparently only I faced. I still don't know the reason Customer care: horrible, either there are no reps with Air China or they just don't pick their phones. Tried calling them on various occasions for various things but wasn't answered even once (except for booking the meals). Baggage care: irresponsible, my luggage couldn't be loaded on time despite a good 3 hour layover at Beijing airport. I stood at the baggage belt for a good 45 mins (on the edge of crying) before the person responsible to inform me that my luggage hasn't arrived yet showed up. After that as well, I wasn't given a file reference number through which I could track my luggage. Also, nobody picks the phone at baggage claim office unless you call repeatedly for 50 times. What's with the distance between their phones and reps? Inflight crew: impolite, just one word for them. Food: boiled veggies for Hindu vegetarian meals, I mean I wouldn't place a special request for a meal like this. Seats: uncomfortable, the small monitor hangs so frequently that you give up watching even your favourite movie inside a boring flight."
缺點： "2 hour + delay on a Friday afternoon. 4 consecutive flights , all late. Best was 30 mins late, last two over 2 hours. Flight attendants stiff, no sense of having any kind of fun. They probably have to work all the extra hours this airline tags on to their shifts from being late, for free. Food is marginal at best. Cheap flight and you get what you pay for. I Have to agree with the guy next to me said, never will fly China airlines again."
缺點： "Ticket agent was rude and unfriendly. Airline caters to group tours. Many of of passengers were loud and the stewards didn't care. Plane was dirty similar to a low two star hotel."
優點： "The staff was more pleasant than our first flight & the plane was much more new with very comfortable seats."
缺點： "Boarding is chaotic, as the boarding groups are not organized and nothing is done to prevent people from cutting in line."
優點： "Entertainment and drink selection was decent. Plane was pretty new with large personal monitors and usb charger"
缺點： "Flight was delayed for 3hours. Boarding process was a nightmare. there no was line, people were pushing and was almost like a herd of cows just trying to squeeze through the gate asap. Staff did not do anything about this and just watched. Food was terrible, my salad was defrosted which meand the vegetable was wet and soggy. Although the planes were new, the seats were verr narrow"
優點： "Price was cheapest."
缺點： "No IFE. Restricted my use of my smartphone even though it was in Airline mode. Food lousy."
優點： "I liked that the flights were on time"
缺點： "Worst customer service I have ever encountered. Could never get through on the phone or check in online The food was barely palatable Small seats. I had trouble understanding the flight staff. I will do all I can to never fly Air China again if at all possible"
豁免更改費用。 搜尋台北市飛往上海 虹橋國際機場的彈性機票