長榮航空, 中華航空和立榮航空都已經豁免了從台北到上海 浦東國際機場的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
優點： "Food was fantastic, everyone was friendly, plane was clean and orderly."
優點： "Flight was smooth."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
缺點： "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
優點： "loved it"
優點： "Great friendly flight attendants."
缺點： "Nothing I can think of."
優點： "They staffs were very friendly"
優點： "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
缺點： "Comfort, I Need to get to where I can fly first class"
優點： "As I said on the last flight enjoyed the flight and the crew as amazing"
缺點： "Just like on the last flight maybe have more inflight entertainment more movie and tv selection"
優點： "I’ve always had a great flight with them. Crew always very nice and very helpful."
缺點： "I have nothing bad to say. Maybe it there was a little more entertainment more movies and tv shows."
優點： "I have visited Taipei three (3) times. It’s a beautiful place to visit."
優點： "Was on time"
缺點： "Food was terrible. Went to bathroom and when I got back some Chinese lady took my seat. Because she Chinese was okay to take from foreigner."
優點： "EVA service from Taipei is a relatively short fly. Service is always great and the food is delicious."
缺點： "Some planes from Taipei to Manila do NOT have TV. I wish they would retrofit all flights with the same accommodations. Other than that, everything is great and I will continue to fly them always"
優點： "metal silverware is great, reduces plastic waste."
缺點： "plastic cups, they're not biodegradable. Better to use paper cups."
缺點： "The departing flight from Taiwan was delayed so our arrival to jFK sa late."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Crew was very accommodating!"
缺點： "Just being in the plane in general. Sitting for 12 hours is really uncomfortable"
缺點： "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month. And they left all the stress to customer had to book another flight at the airport."
優點： "Great flight and loved the airport! Lounge serves a great meal as does the flight!"
缺點： "Shanghai immigration is slow."
優點： "With limited time service very efficient and pleasant. Can’t ask for much more."
優點： "The staff and amenities were top notch. Seats seemed a bit roomier than ones I been on in the US lately."
缺點： "The web site was terrible. It could't remember any of my personal info for the return flight despite the fact that I entered it on the out going flight and on their mileage plus (Infinity?) program."
優點： "Excellent and responsive service from what must be the most attractive flight attendants on the planet. Seats even in basic economy are very comfortable with adequate legroom for my 250 lbs frame. Food is good with two choices and an option to customize online prior to the flight; and drinks are offered several times during the flight with numerous choices plus hot coffee and tea. Restrooms are cleaned several times during the flight and are stocked with amenities like toothbrush and paste, blindfold for sleeping, lotions etc."
缺點： "Why is the flight to Asia so long? Maybe the pilot could step on the gas?"
優點： "Never flew with EVA but timely take off and landing. Smooth flight. Kind crew members. I think everything is great because I did not expect a lot from this airlines."
缺點： "I don't know much about Chinese food. Announcement was a bit hard to understand their accent."
缺點： "Delay for 1 and half hour"
優點： "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
缺點： "My fruit platter was all fruit that was not ripe, but no big deal."
優點： "It's like a well oiled engine, they are very reliable every time I fly with them. The service is good and courteous. The in-flight entertainment is wide ranging. The food is ok. Washroom is clean and fresh."
缺點： "More leg room for economy class. :-)"
優點： "On time flights, great crew, efficient service, great price"
缺點： "More varieties of food choices"
優點： "What I like the most is the smooth landing of the plane."
缺點： "Serving are very poorly"
優點： "I did not reserve vegie food for my wife but when ask on flight the attendant were happy to provide vegie meal for both flight. thank you so much."
優點： "Complimentary upgrade based on being star Alliance gold. Thank you"
優點： "flight is on time. you can pre check. crew is helpful. amenities are there. one of the best long flights i had."
優點： "Flight was good especially since I know I'm flying I can't really expect much and I'm not a picky person."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "A bit spacious seat in economic class"
缺點： "Too crowded due to 4 airlines come together"
優點： "People very friendly and the flights were on time"
優點： "The crew was excellent. Easily the best I have ever seen"
缺點： "16hr flight could've used better movies and some snacks"
優點： "The staff are nice..."
缺點： "Pork was the only option in that flight."
優點： "Crew was very friendly"
缺點： "More comfortable seats"
優點： "It was a two and a half hour flight and even in economy they served a full lunch with drinks included and tea and coffee service after. And they were so efficient!"
缺點： "No complaints at all, it was a great flight experience."
優點： "crews are helpful."
缺點： "seats are old, can be better."
優點： "Comfortable plane and a good price"
缺點： "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
缺點： "食物沒有很美味，希望可以改善 !"
優點： "I liked everything about the Flight, and Crew"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "Next time I have to check in on line before going back.because there was a long line up."
缺點： "Seats too small. We were unable to choose seats ourselves; it got spit to of a computer. Flight was delayed about 50 minutes. Food had a lot of pasta, for some reason, we were not able to choose food. Would have chosen vegetarian."
優點： "The ability to select a special meal ahead of time. Meal selection out of the US was better than coming from oversea into the US."
缺點： "Seating can always be made more comfortable."
優點： "The ability to select a special meal prior to flight was fantastic"
缺點： "At times the flight crew were incredibly hard to hear/understand via the intercom."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants"
缺點： "Food can be better"
優點： "Food and service from staff onboard the flight. Seat was also very comfortable. Overall very good"
缺點： "At check in the staff felt while flying business class that my carry-on bag was too heavy so they asked me to take papers out and just walk with these. FYI I always take a lot of paper with me to read and as it was a 16 hour flight to Taipei and a subsequent flight of 1.5 hours to HongKong that is what I did. Was really ridiculous and upsetting to get treated for a one wat flight payong $2750 like thos"
優點： "Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!"
優點： "The flight was 40 minutes faster than expected"
缺點： "The economy seating in this airline are trash"
優點： "Comfy 777. IFE screen is bigger than other planes. Facilities are newer. It seems to be quiter too."
缺點： "There is one option for the breakfast."
優點： "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
缺點： "How can u loose a luggage"
優點： "All my family wanted to have chicken flavor ,but we all got the wrong one"
優點： "Flight quicker than I thought... Which we loved"
缺點： "Custom exit procedures"
缺點： "flight attendant don't speak english clearly!"
缺點： "Terrible experience. 3 hours on tarmac, no hotel, lost a night of sleep. Booked with United and am waiting to hear back from Kayak for my refund. Kayak did not impress me at all either, very poor communication. Still no email acknowledging the refund. Please contact me so this can be resolved and I can stop stressing. Email is best since I have another flight."
優點： "Excellent service for a1:15 duration flight. The offered meal was decent. Seat was fine."
缺點： "Seat back LCD was very small and low contrast, though no big deal on a short flight."
優點： "I left my kindle in the seat pocket. I received an email before I even realized it was missing. The representative assisted me in getting it back and kept checking with me until it was in my possession. Very impressive service!"
優點： "Totally filled to capacity. Am 6 ft guy broad shoulders squeezed next to another guy bigger than me. Totally cramped in middle seat. Holiday season travel. I should know better. Most challenging flight in years."
缺點： "Totally cramped in."
優點： "We liked the service provided by the crew. The pilot was excellent, as we arrived safely."
缺點： "I wish the aircraft's seats were a bit wider. (I'm not getting bigger, but space seems to be at a premium.)"
優點： "The service, the food"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
缺點： "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
優點： "Even with some delay taking off, we were only a few minutes late at LAX. Overall flight was nice and uneventful."
缺點： "Baggage is not First In First Out. Although I was probably one of the first few passengers coming out of immigration, my bags came in last. It took about 45 mins to 1 hrs after immigration to get my bags. Was it because they were first loaded in Taipei, since our connection form Manila arrived 4 hrs before the LAX flight?"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "the lighting and mood of entrance is comforting and exciting, feels like a trustworthy aircraft. the crew is very helpful!"
缺點： "absolutely nothing of sustinence for vegetarians, every other airline I have been on has fantastic in flight food menus, there is no menu on china airlines and I was unaware I had to notify the flight before hand. there was a sandwitch leftover they were able to give me but the bread smelt like beer and tasted so bad, the quality of the food in general is very poor and should be reconsidered. (orange juice is not juice but a drink)"
優點： "Attendants were good"
缺點： "Airplane food. But it doesn't matter what airline you fly on"
優點： "The plane was very clean and new looking. Customer service from all employees was terrific."
缺點： "On both China Airlines flights, the wifi system did not allow my phone to access the link to purchase access. The food options were just OK."
優點： "i like their food ."
優點： "We were lucky to have an exit row. The flight was smooth and pleasant."
缺點： "The food was not great but got the job done. Could use a wider movie selection."
優點： "clean you can select the seat ahead of time"
缺點： "the young crews thought they are on the "runway" show and walk around. They didn't have a service mind."
缺點： "Baggage Claim"
優點： "The seats were soso. But the crew members were pretty good"
缺點： "They need a bugger plane"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "I would like my money back,because I paid almost 50$ for the travel insurance. Would you please help me. Thanks"
優點： "Seats have enough legroom, everything is clean"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Timing, Price, Service, Food,"
缺點： "Where are my bags ? So my bag was on the flight but it’s been 2 hours and no bag ? Talk about ruining the whole travel experience because after a 16 hour flights your bag isn’t here and no one seems to know what happened . So they have you waiting 2 hours diiddling yourself and no one has any information . Go China southern yeah ! NOT"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Excellent seats and entertainment"
缺點： "The food (hindu meal) was terrible"
缺點： "Crazy CZ staff at CAN airport. So much passangers squeezed in a bus from terminal to airplane (to board)"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點： "Only allow one piece luggage."
優點： "Friendliness of staff."
缺點： "Tired and outdated business class seats. Use of buses to take passengers to aircraft."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Staff, drinks, entertainment, seat layout"
缺點： "Too warm, but a challenge on all asia flights"
缺點： "There was a male flight attendant (I think there were 2 male flight attendants on the flight from LA to Guangzhou) and he looked really upset and angry all the time. He never smiled at customers and did not help customers with a customer servixe mindset. Other flight attendants were really nice and helpful!"
缺點： "Need food to take with medication they served us one meal at the very start hen the next SEVEN hours later and had nothing available in between I asked three times for medical purposes before Rhett went to first class for a freezing cold piece of bread."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點： "DELAYED FOR 7 HOURS"
優點： "The in flight entertaint is good."
缺點： "The economy seats on the new Boeing Dreamliner are very uncomfortable. I could feel the bar under my seat digging into my backside for the duration of the 12 hour flight. I suspect that China Southern went cheap on the seat cushions they purchased from Boeing. Additionally, on my particular flight from Guangzhou, China to Vancouver, the flight was delayed for several hours for no apparent reason. The delay caused me to miss my transfer flight to Calgary, and what was supposed to be a two hour layover turned into a nine hour layover. China Southern thought to fix the situation it would be a good idea to provide me with a $10 food voucher.... Is that really enough for sitting around the airport for an additional seven hours? I am an expat that lives in China that has experience flying with multiple airlines, and this was my first and will be my last flight with China Southern."
優點： "The onboard staff was polite and helpful, but inexperienced at dealing with unruly passengers. On flight departure (rarity in the PRC)"
缺點： "The food was something you can get on the average street corner in Shanghai for about 1.00 USD. I understand costs are important, but a steamed piece of bread and a foil packet of pickled vegetables is a bit of a stretch. The gate agents were less than helpful. I usually get an upgrade with my Delta status on partner airlines. Nope, not on this flight. I requested it and they said it is not possible on China Southern. I showed them my boarding pass from less than 48 hrs before on the same airline... they looked bewildered. Boarding was the usual "every man for himself". Zones? Classes? Awards members? Not in Shenzhen..."
優點： "I flew China Southern from Shenyang to Shanghai 4 days after rupturing my Achilles tendon. There service was fantastic, getting me wheelchairs through both airports, changing my seat to give my leg more room, giving me special attention during the flight to make sure I was comfortable. Their service for me was outstanding and caring in every way. 10+ from me. Thank you China Southern!"
缺點： "No complaints at all."
缺點： "Crew speaks only Chinese just because I am an asian and I am not."
優點： "Slept like a rock."
缺點： "Not much entertainment."
優點： "My flight was delayed several times so I was never able to get on it. However the staff was ready for me as soon as I got to the counter and had already prepared with another airline, Thai airlines, all the necessary flights to get me safely home. Truly outstanding service, One of the best I have ever had in my life. I will continue to recommend both this airlines to every person I know. You guys are the best. Thank you so much!"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "Nothing positive"
缺點： "Boarding continued even 10 minutes before schedule departure time. Flight was delayed 30 minutes. In flight entertainment was mostly ads for cars or cellphones. Didn't get a jet bridge at Shanghai so had to park on the runway and take a bus to the terminal"
優點： "Not a big fan of most of the Chinese airlines, but CZ is really quite decent. They are usually on time and things tend to work out. No complaints on this flight."
缺點： "Food, English skills of the crew, unruly behavior of some of the passengers not controlled by the crew. Nothing that was unexpected"
優點： "I really can't think of anything on this flight that stood out. We were delayed to check-in for no reason, and nothing special was done. No entertainment on board."
缺點： "We arrived late into Guangzhou, and had to do the international transfer, and the staff were not much help at all. They did nothing to make sure we made our next flight with them. We literally ran through the airport which wasn't completely necessary. It was the cheapest by a long shot though. Spending the night in the GZ airport on your way to Phnom Phen is not recommended. . . We did that and the GZ airport has windows open to the outside so it's freezing inside."
缺點： "Newer plane. Nice crew."
優點： "Nothing special"
缺點： "I felt like I wasn't able to get enough water to drink. They seem like they didn't want to be bothered."
優點： "Crew was great.simple no fuss, quick, late night , not many passengers."
缺點： "Airline lost our bags, took 2 days, when delivered the driver was overally rude, and made us pick up from the truck, would not bring to door. Threathend if we didnt pick up they would toss our bags!"
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
缺點： "On Sep 14th, I paid on your websites with the confirmation of three airline tickets from Chengdu China to Los Angeles. All the information I provide for each passengers are correct. However, due to the fact that you missed up three of the passengers information, they couldn't check in yesterday. The whole fight to LA was missed. As a result, we had to pay very high price to buy new tickets for the next available fight in order to complete the trip. I'v made four phone calls with your agent, with all records made. 1) The 1st agent confirmed that the information I provided were all correct for each passengers. So she believed there was nothing wrong and did nothing to help. 2) The 2nd agent realized the information were mixed up. But it was too late to let them check in. 3) The 3rd agent confirmed that the issue were caused by your system. He said only the supervisor could deal with this matter. He gave me a number which is not valid. 4) Finally, the 4th agent said you would contact me. No response by now. Still waiting for the response. Very disappointed after all."
缺點： "I did not have a complete ticket until approximately 24-hours before departure and only after I called Airfare.com literally for weeks, and then finally told them I wanted to cancel. Then all legs of the trip were suddenly booked, but seats were not confirmed. I was charged a $450 cancellation fee despite the fact that they did not do their job because I was unable to trust anything they were doing, and subsequently booked my flight direct through Delta. Please keep in mind I purchased the ticket on July 3, 2016 and Airfare.com was unable to provide me a complete ticket until the night of August 16, 2016 with a August 17, 2016 departure date to China! I can honestly say this was the worst travel booking experience I've ever had."
優點： "Booked seats with my reservations months in advance. Come check-in time, they were invalid. Got seats in front of bathroom."
缺點： "The android systems used for media and games kept freezing and rebooting."
優點： "Price was good comparatively"
缺點： "Items were missing from my luggage such as bungee cables surrounding bag."
優點： "Not much"
缺點： "Seats are so small. Since my husband and I both are bigger than ordinary Chinese. We choose one window and one aisle seat. The guy sit in the middle separate with his wife since they didn't pre-select their seats so he ask both rows customer to change the seats with them. Of course no more wants to. I can understand he is upset but that's his fault. So he's trying every possible yo upset the person sat next to him. He even put his leg under my seat. I had to kick him back. Struggling for twelve hours. Terrible! One of the flight attendant is so rude. The guy sat in front of me didn't pull his shade and she wouldn't dare to wake him up since he is a white guy. So she woke me up to tell me to reach to his window(yes, reach since the window wasn't in between our seats). I am not a Chinese but Asian. You can tell the difference between they treat White and color. Very unpleasant flight. We choose them since we need to go to Bangkok after visit Shanghai. And their flight schedule fits better than others. However the over all food and service is below expectations."
優點： "Having recieve any news about it"
缺點： "Plane Clean and good service"
優點： "Courteous and helpful crew."
缺點： "The seat was hard and looks dated for an A380 makkng my trip uncomfortable. Food was ordinary."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "If the temperature is higher, that would be better."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff."
缺點： "Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Plane was good (Economy class)"
優點： "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
缺點： "Very limited English speaking programs/movies"
優點： "Staff very friendly"
缺點： "Choice of food. Very limited for business class. Movie selection very limited also."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Just about everything"
缺點： "I had lower expectations. That's probably I did not dislike anything. I'd easily benchmark China Eastern to Cathay Pacific. Very happy. Will use China Eastern again. For sure"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "On schedule."
優點： "Liked the price!"
缺點： "No particular dislikes. Had no real expectations for a China base airline. No frills, all was Ok. Nothing to build any allegiance with the company"
優點： "There's only one type of red wine and they ran out."
缺點： "They have one tiny bar of soap in there restroom..."
優點： "Good price, nice staff"
缺點： "It's always the same food and just one served beef rice! It would be nice if they could vary the food menu."
優點： "Staff was friendly."
缺點： "The leg room was tight."
優點： "Cheap, economical option. Swift processes."
優點： "Not much."
缺點： "They walk around and make sure you aren't using your phone, and aren't wearing headphones. Extremely inconvenient and annoying in 2017. Will not fly with them again until they get out of 2002."
缺點： "I enjoyed the trip from LA to Okinawa, then to China But from Beijing to Shanghai then to USA It was delay and despite I told the staff that my husband is very pro to infection they still put him at last second roll 73 and closed to all little kids some were coughing. There are some area still opened seat. Please don't take me wrong I love the kids but such incident- kids did not put on their seat bell while the airplane were taking off. I had to remind your staff. Some of those parents did sit in between but not paid close attention of their/other kids. Sophia Tse"
優點： "Ummmm. Nothing?"
優點： "I like most non american flights. Everyone is nicer and accommodating"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Overall is OK"
缺點： "Too long wait time at Shanghai"
缺點： "I never got to fly. I got stuck in Bangkok because China Eastern wouldn't let me use my ticket. They just told me to buy another ticket."
優點： "I was lucky enough to travel on the 777-300 new config business. Pyjamas to boot, never had those in biz class before. Hats off to China Eastern, exceeded my expectations and beat the competition. Gutted my flight is with Lufthansa from Shanghai to Frankfurt. Will definitely be looking to fly with them again. Can't comment on economy as didn't get chance to look around."
缺點： "They lost my luggage, told me they couldn't find it for days and that they weren't responsible for returning it to me, and they gave me no stipend to buy soap, toothpaste etc so I had to cover all these expenses myself during the 2 days until I finally got my bag back."
優點： "No personal entertainment devices - you can't use your phone to read a book or listen to music. back to good old fashion travelling. Make sure you prepare yourself with a book and junk food to cope"
優點： "Stewardesses and stewards very professional!! Excellent."
優點： "Bad overall"
缺點： "Small space in economy"
缺點： "Long layovers"
優點： "Everything was fine for me! Nothing special but fairly comfortable and no bad delays."
優點： "New planes."
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
優點： "corteous, helpful"
缺點： "Obliged me to buy a whole new return ticket when checking in for reasons beyond my control"
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
缺點： "無個人電視 一部分旅客忘記送餐後咖啡和茶"
優點： "I liked it being nonstop."
缺點： "I wish I had more leg room."
缺點： "Good service"
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
優點： "I found the seats to be very comfortable"
優點： "Even woth premium economy it still wasnt as good as thought it was going to be."
缺點： "Planes need to update seats"
缺點： "Flight was delayed, again!"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
缺點： "Occidental snacks could be great"
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
優點： "Everything smooth and comfortable"
缺點： "The in flight entertainment system was very limited and of no interest"
優點： "Crew was nice enough..."
缺點： "No video entertainment on board. Would have been nice to have been able to watch a movie."
優點： "The crew and boarding was great. Food was ok."
缺點： "Online check in was not possible and when asking for extra leg room at the gate options were limited. I was told I would be on an exit row and window. However, I was one seat forward of that. It was technically a window seat if you don't count the jump seat for the crew... To top it off, a red eye flight with a seat that does not recline is no good. I do understand that being 6'5" causes air travel to be more difficult. It just seems that some airlines are more accommodating than others."
缺點： "Customer service on the flight was poor ."
缺點： "No notification that my itinerary required a visa - despite a 144hr transfer allowance for both Shanghai and Beijing it does not apply if you fly in at one and out the other! You only 24 hrs in that case. And I found this out at the gate in Osaka."
缺點： "The headphone jack was broken so listening to movies was hard. There wasn't a huge variety of food selections"
缺點： "I lost two days due to this mistake."
優點： "Very clean and staffs was very nice and helpful"
缺點： "Need more movies option."
優點： "Well..I had seat to sit on"
缺點： "Horrible food..imagine 14 hrs flight with no good food"
優點： "Very good services"
缺點： "Could have used newer model aircraft"
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "same as above"
缺點： "Same as above."
優點： "Provided entertainment and meals were excellent"
缺點： "Seat plug did not work and crew lied about no more entree and brought two individuals of own ethnicity (Chinese) that asked after me. Waited 45 min for water when asked. I got there three hrs early and had to sit towards back bc airport said that they were not assigning seats behind business class up to 45 at all."
優點： "AVML was very good thanks to German catering."
缺點： "Outdated electronic device policy. Can't even operate in flight mode. While other airlines offer wifi service (LH, UA ETC)."
缺點： "We arrived half an hour late to Beijing and had a connecting flight to Helsinki, the crew didn't help me at all to go out faster or to know how to get to my next flight."
優點： "Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!"
缺點： "The food was aweful, but it's airplain food, usually it's aweful..."
優點： "Flight attendants are friendly and accommodating. Willing to meet all my reasonable needs. Meals are Ok."
缺點： "Seats are a little small considering my body size."
優點： "Boarding process was really quick. In half an hour they boarded a complete flight."
缺點： "There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out."
優點： "Good services, arrive on time."
缺點： "Waited a long time for the shuttle transfer after getting off the plane."
缺點： "1) food 2) no transit zone in shanghai (4x through customs) 3) cant use phone (even in the flight mode)"
優點： "Cheap price, on time."
缺點： "Seats, food, entertainment"
缺點： "I flew Alaska Airlines to San Jose and San Jose to Shanghai on air China. I was told by Alaska my baggage would be carried all the way through to Pudong airport. My baggage claim ticked showed that. When I got to PVG Pudong airport in Shanghai my baggage was not there they were not very helpful and difficult to understand. They told me they thought my baggage would come ther on another flight and gave me a form. By the next evening I had not heard from them. I emailed them again and I'm currently in Japan waiting to see if they will send me my luggage. Do not expect the kind of customer service in China as you would in the US or Japan.Shanghai airport is, at best, difficult to navigate...stay away from all the taxi solicitors."
優點： "Price price and price!"
缺點： "Food! Horrible in one word. Shanghai connection is too long and wastes a page in my passport: why should I pass the security and passport checks only to turn around and fly away? Clearly this can be improved so that the transit passengers can transit without customs"
優點： "They took good care of me even when I got to drunk"
缺點： "The flight was way too long but there's nothing they could do about that lol"
優點： "The price"
缺點： "The Food, Staff, and overall attitude of everyone we felt with. Layover in china was a nightmare worst bathrooms I have seen since India!!"
優點： "Flight crew was attentive and food was good"
缺點： "If there were empty seats, potentially relocating people so you could have a little bit of elbow room?"
優點： "flight was cancelled. No options given, nor information about reimbursement given"
缺點： "Flight was 18hrs late, and we were kept at the boarding gate the whole time without information from ground crew. We were not offered hotel room or meal coupon, only instant noodles. It was a very bad experience for us."
優點： "Crew was friendly and good for an early morning flight and I like that there were only two and not three seats on the side by the windows."
缺點： "The plane had no individual entertainment options and didn't allow use of phones/electronic devices, so was a pretty boring flight."
缺點： "The flight was delayed so late that I missed my international connecting flight home despite leaving a four hour gap. The inflight service was pathetic. The food was atrocious, the media system was broken, there was not wifi, and they did not allow the use of cellphones the entire duration of the flight even in airplane mode. The ground staff was completely unhelpful. I was barely able to secure an alternative flight home after about a half hour of negotiating. I don't think I could have got the flight at all had I not spoke Chinese. None of the other foreign nationals were able to get a new flight. The flight they put on back home had to stop in Hawaii and cost me a good extra 8 hours. I got home 12 hours later than I had anticipated. I am filing for compensation. What a joke. Air China shouldn't even both with international flights if all their domestic flights are delayed and they are barely able to help customers speaking their native language (to say nothing of English)."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "Smiles of flight attendants and services"
缺點： "Flight delayed, limits of food choices"
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
優點： "Clean plane delay"
缺點： "Delayed for 2.5 hours."
優點： "On time"
缺點： "They accidentally switched my last name and first name."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
優點： "I got upgraded to economy plus and the staff was fantastic"
優點： "Crew disengaged the smoke detector in order to smoke on board. There was a significant water leak in the business class bathroom that was not addressed. No communication of safety issues between the crew and pilots. Apparently the crew must be dissallusioned to think rules don't apply to them over international waters."
缺點： "Terrible airline with several safety violations. Stay away from this one."
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "Food ok as they use Swiss caterer. But they re-use blankets, a no go! Entertainment system terrible, wouldn't call this entertainment! Geneva airport not to recommend."
缺點： "They informed me 3 days in advance via email that my connecting flight is cancelled. No rebooking to other carrier, no hotel. They expected me to wait 24 hours in Beijing airport! Worst: had to try 4 times to call them till someone picked up, 3 times I gave up after 30 minutes (roaming). Very unfriendly handling of case."
豁免更改費用。 搜尋台北飛往上海 浦東國際機場的彈性機票