中華航空, 長榮航空和新加坡航空都已經豁免了從台北市 臺灣桃園國際機場到泰國東南部的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
優點： "On time, clean smooth ride. Landed early!"
優點： "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
缺點： "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
缺點： "I understand that the crew was probably tired, but I believe they can be friendlier."
優點： "Good and being on time"
缺點： "So far so good for its price"
優點： "Good meal"
缺點： "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
優點： "Great services"
缺點： "Great seat and smooth flight"
缺點： "Excellent price generous luggage allowance."
優點： "Super cool light meal in a little bag. Best budget airline I have flown."
優點： "Seamless boarding and deviating."
缺點： "Thai Smole seats offer the least legroom in my experience. Very narrow."
缺點： "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
優點： "Nothing apart from kind crew"
缺點： "Food was really not good at all! Very poor The inside of plane was not clean!"
優點： "On-time departure and arrival."
缺點： "Nothing to complain about."
缺點： "Nothing negative"
優點： "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
優點： "friendliness of staff"
缺點： "Entertainment program was boring, leg space limited"
缺點： "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
優點： "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
缺點： "There wasn’t any tv to watch and not by way of magazines either."
優點： "Good services"
缺點： "Good service and comfortable"
優點： "The relaxed atmosphere and attentiveness of the flight attendants"
缺點： "The distance of the terminal to the aircraft"
優點： "Friendly staff overall good experience."
缺點： "Only issue is there is no alchohol on these flights."
缺點： "We did not receive any information as to why our flight was late."
優點： "Great service"
優點： "We arrived safely"
缺點： "They kept canceling flights. Bad service would not fly again."
優點： "Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight."
缺點： "When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile."
優點： "friendly, professional crew"
優點： "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
缺點： "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
優點： "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
缺點： "Fish sandwich wasn't my favorite"
優點： "On boar meal was great. Customer service was outstanding!"
缺點： "They don't offer more flights!"
優點： "Quick flight"
缺點： "40 minute delay"
優點： "Great service, very amicable staff, excellent plane"
優點： "Awesome service, great staff, amazing trip"
優點： "Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal."
缺點： "I would have appreciated a vegetarian option for the meal."
優點： "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
缺點： "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
缺點： "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
優點： "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
缺點： "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
缺點： "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
優點： "Very flight and check-in process"
優點： "Aircraft size was big for short haul"
缺點： "Not much to dislike"
優點： "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
缺點： "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
優點： "Crew were friendly and did a great job in the short time they had."
優點： "Check in was so easy and smooth. Boarding was as well!"
缺點： "I appreciated the food that they gave out, but it wasn't very tasty."
優點： "Overall everything was good except meal option"
缺點： "Not having vegetarian snack or meal"
優點： "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
優點： "New and comfortable plane."
缺點： "Last call came much earlier than described at check in"
缺點： "The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn't send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they "accomodated" us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can't do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too."
優點： "They were very attentive and proactive."
優點： "The B787 between Taipei and Bangkok was very comfortable. Really amazing how much less unpleasant it is to be in that plane compared to others. Crew was fine."
缺點： "No vegetarian food, only ground up piggies between Taipei and Bangkok. It was a bit weird that the flight was in 'night mode' in the middle of the afternoon (leaving TPE at 2pm)."
缺點： "Entertainment system is way too old"
缺點： "Waited 45 minutes for a bus from a remote gate without any crew anniucmwnts. A total shambles as one or two buses did a 20 minute+ circuit to offload the plane."
缺點： "Moré communication about the long delay."
優點： "Thai airways is always good, they are always one of our carriers of choice"
缺點： "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
優點： "Crew were excellent in service. They’re Very attentive and friendly."
缺點： "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."
缺點： "My flight from LA was delayed so my checked bag did not get transferred in time to come through with me from Taipei to Bangkok."
優點： "Quick flight"
缺點： "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"
優點： "Food still up to standard. Better then some flight from Thai Airways."
缺點： "Entertainment system is way too old. Screen is small and very poor quality. The seat is also looked old. Service is below standard. I got my drink after I finish the meal. And don’t even think about refill or coffee. The flight attendants never come back before collecting the tray."
優點： "Thai are so dependable and such lovely service. Nothing is too much."
優點： "On time Comfortable seats Great service"
優點： "New plane, nice. Entertainment system is good but limited selection"
缺點： "Gate very far away, a good 700 meter walk! And very long immigration queue."
優點： "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
優點： "Everything was as usual. Boarding can be improve a bit."
缺點： "This time I found the food was below Thai Airways standard (which was usually good to great)."
優點： "Professional staff and good food"
缺點： "Landing was a little bumpy"
優點： "The crew were lovely and polite"
優點： "Ok plane, food was fine too"
缺點： "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
優點： "The flight was smooth and quick. The meals were delicious too"
缺點： "Long time getting through Frankfurt airport security"
缺點： "食物差 設施差"
優點： "Quite quick -clean aircraft"
缺點： "Terrible entertainment options"
優點： "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
缺點： "Food was alright, i had better food in Bangkok airways"
優點： "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
缺點： "All ok."
優點： "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
缺點： "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
缺點： "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
優點： "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
缺點： "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
優點： "Aircrafts ...which are big"
優點： "Entertainment choices were good"
缺點： "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."
缺點： "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
缺點： "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
缺點： "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
優點： "Very efficient and attentive service . On time departure and arrival."
缺點： "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
缺點： "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
缺點： "No where to charger my phone."
優點： "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
缺點： "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
缺點： "Lack of legroom"
優點： "Punctual and efficient flight"
缺點： "Food was poor and staff were not at all friendly"
優點： "Service in airplane"
優點： "Attentive service, great food, smooth flight"
缺點： "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
優點： "Vegetarian food was ok. Crew was very polite and helping."
缺點： "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
優點： "The food onboard and seats are really good. Crew service is decent"
缺點： "Thai should have some international music on the in flight entertainment. Movie selection can also be improved"
優點： "Excellent service throughout"
缺點： "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
優點： "World class airline. Everything are world class. Worth to pay for this airline"
缺點： "We had two drunks behind us constantly kicking our seats. There was three free seats in front of us, we asked to move there but we were told that those seats were for crew in case of turbulence. It's the first time I hear this. Half way through they allowed us to move for those seats."
優點： "nice checkin staff"
缺點： "the food was boring"
缺點： "Onboarding time"
優點： "Liked that the busses to gate at arrival were not packed"
缺點： "Not having middle seats filled thought that was terrible"
優點： "Plane is good"
缺點： "Delay 2x poor"
優點： "Reasonable price and not complicated"
缺點： "Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change."
缺點： "It’s satisfying everytime I fly with VietnamAirlines. Except that a kid behind me kicked my seat nonstop. Literally, nonstop!"
優點： "crew were friendly and professional, food was not too bad for aeroplane food."
缺點： "In-flight entertainment"
缺點： "Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air"
優點： "Food was the only good part"
缺點： "The crew was rude, no blankets, no entertainment. Overall was not good"
缺點： "Slow check-in not very comfortable seats and food was awful."
缺點： "Cleanliness of plane interior can be improved."
優點： "The crew was very nice."
缺點： "There were passengers clapping through the whole flight."
優點： "Staffs are nice, food is good"
缺點： "Delay 50’ without anouncing"
優點： "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
優點： "Only 15 minutes late, could have been worse"
缺點： "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
優點： "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
缺點： "Better info on what the flight number is. More info that is airport specific."
優點： "Boarding was quick and Flight was Smooth"
缺點： "Food basic,Crew not so friendly.Flight left 15 minutes late."
優點： "Very professional crew. Plenty of in-flight entertainment options. Food was good."
缺點： "Less magazines in seat pocket (there wasn’t enough room for my own stuff)."
優點： "The crew were great."
缺點： "Not much entertainment available."
優點： "Crew was excellent and the flight was great."
缺點： "My Kayak account was opened in the US years ago. Google and Gmail are blocked in Mainland China. So if I book hotels or flights any updates or ticket information is sent to my Gmail account which I can never see I realize that too late and tried to notify you but you never answered back I realize that too late and tried to notify you but you never answered back. I feel I cannot use Kayak in China anymore."
缺點： "The choice of English language films were limited. I did not enjoy the food too much"
缺點： "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
優點： "I can choose the seat"
缺點： "Boarding no advert, rush disorganized and unfair personal at the gate. In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work ."
優點： "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
缺點： "Delay 15’"
缺點： "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
優點： "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
缺點： "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
缺點： "Hygiene of local passengers"
缺點： "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
優點： "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
優點： "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
缺點： "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
優點： "The schedule on time"
缺點： "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
缺點： "Entertainment system wasn't switched on immediately after take off and safety demos"
優點： "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
缺點： "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
優點： "The crew was very attentive and nice"
缺點： "The seats are very close together. It's hard to get comfortable"
優點： "On time, clean, nice staff."
優點： "Great service"
缺點： "plane a little old"
優點： "Provided food for only a 3 hour flight"
缺點： "Boarding was a bit slow (still arrived on time)"
優點： "The plane and food were good"
缺點： "Took a very long time to get checked bags"
優點： "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
缺點： "Nothing to dislike about this flight"
缺點： "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
優點： "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
缺點： "The seats and the food."
缺點： "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
優點： "excellent ,no complaints. Good flight all around."
缺點： "Vegetarian Food need to be Improved...."
缺點： "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
缺點： "Better range of entertainment as the options were a bit dated and mediocre"
優點： "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
缺點： "the food could have been nicer"
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
缺點： "Flight delay announcement could have been made much earlier"
缺點： "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
缺點： "Toilets should never be wet."
優點： "The hospitality of the staff Smooth sailing process"
缺點： "The food and the seats and leg room is too small especially for larger people"
缺點： "The air con totally not cold!"
優點： "Not much"
缺點： "Left late with no explanation"
優點： "Hard landing which gave passangers a shock."
缺點： "Food Seats cramped"
優點： "Food provided in Mumbai to KL flight was satisfactory."
缺點： "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
缺點： "Delayed again. 5 flights of people crammed in gate area 81 - 84. Ridiculous"
缺點： "Old plane"
優點： "food was good and overall good economy class flight"
缺點： "distance between rows seems shorter than other airlines such as Emirates"
缺點： "Toilet was not cleaned."
優點： "There was not much entertainment for kids .. and a"
缺點： "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
優點： "The crew were friendly although some of the announcement was not clear."
缺點： "We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great."
優點： "I like their timely service and cleanliness."
缺點： "Very uncomfort flight, very bad timing, Food is not good"
優點： "Nothing remarkable"
缺點： "Nothing unremarkable"
缺點： "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
優點： "Food, entertainment, staff and confort all up to the usual MAS standard"
缺點： "Plane was 45min late departing and I was meeting my partner connecting in KL. There was supposed to be a 2 hour layover - instead we almost missed my flight. Fortunately, he was able to hold the plane and I made it. My baggage didn't though - and was only delivered to the hotel at midnight after a convoluted process claiming it at Tan Son Nhat Airport. Not really good enough given we paid extra in order to be able to travel together. Pick up your game MAS - 2 planes out of the sky and you won't regain customers like this!"
缺點： "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."
缺點： "On both flights, i did not get the seats i had specifically booked..."
缺點： "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."
優點： "The staff is great"
缺點： "We had to wait very long for take off"
優點： "They left on time"
缺點： "Website is a debacle, asked to preorder meals for business but can't, can't check in on line, business menu was limited, what was on the menu wasn't offered. Seats are uncomfortable, short & narrow. In general for the amount of money paid for business, it's the worst yet"
缺點： "No food, No entertainment"
優點： "The crew were reasonably friendly and our experience at check in was positive with an accomodating staff member."
缺點： "Very tight seating with little leg room. Meal was forgettable. Only flight where seating wasn't changed from original booking."
優點： "The crews are friendly."
缺點： "Foods was not good for my standard. Below average."
優點： "I liked the crew, very polite and helpful."
缺點： "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
優點： "Nothing much"
缺點： "It was freezing on the first flight and although I gave requested for a drink twice this was never brought to me. The Flight attendants were rude and not helpful."
優點： "On time departure, nice aircraft and entertainment."
優點： "Cabin crew friendly and helpful."
缺點： "Red snapper was over cooked and rubbery. MH used to have great food. What happened??? IFE system was poor although flight was only over an hour in length - not a major issue."
優點： "The plane was decent. The offering on the IFE was a good mix. Food was ok"
缺點： "The IFE froze. I alerted the crew but it took them nearly 1.5 hours to do a reset of the system. I barely managed to watch a movie and only managed that due to the fact that I had my own earphones. They collect their headsets way too early."
優點： "Short trip 50 mins"
缺點： "our vegan food was not provided"
優點： "First experience with Malaysian. Really good. On time both boarding and take off. Food to my liking, perhaps spicy to others. Crew were polite and did their job well. Over all good and service and experience more than expected."
缺點： "Was looking forward to see and experience new KLIA. Had heard about it, perhaps, 10-15 years back. Not that great, bit crampy. Open seating near gates is current style. Toilets are bad, truly Asian!"
優點： "The korean spicy chicken was delicious!"
缺點： "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."
優點： "The seats are good recently"
缺點： "Delayed for around 25mins. Boarding is getting worst recently; either chaotic or implementing the new stupid policy of boarding according to seat letters."
優點： "Nothing in particular."
缺點： "Crew were not responsive, lacked initiative and had an upsetting attitude when serving. Food was stale, toilets had pee on the floor: Stewardess didn't bother to clean up, she just sprayed an air freshener instead."
缺點： "I received an eticket confirmation by email, but when arriving at the airport for checkin, Malaysian airlines did not have the ticket in their system"
優點： "Service and comfort"
缺點： "Not on time"
缺點： "MH 0178 to KL was late and I arrived to KL at 9.30am. My transit flight already gone and the airport crew directed me another gate and gave me a new ticket for MH 0717 at 10.40 am."
優點： "Landing 20 minutes ahead schedule."
缺點： "Nothing much to improve as it only 50 minutes flight"
優點： "Checking in goes well"
缺點： "after booking, air asia changed the flight schedule back teo hours. Then on travel day the flight was delayed another hour. So we arrived around midnight. Air Asia Is somewhat annoying as they’re always trying to sell you something during the flight"
缺點： "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
缺點： "Would be nice to have entertainment"
優點： "The boarding was fast."
缺點： "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
優點： "The flight was okay, service was okay."
缺點： "Could be better if the departure was on time rather than delaying too much without clear explanation."
優點： "The flight i booked has 2 segments and both by Air Asia. However, when arrived in KL, i was forced to exit term"
優點： "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
缺點： "Had to ask someone in terminal about getting our connecting flight"
優點： "Quick turnaround."
缺點： "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
缺點： "this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline. the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice."
優點： "I tried their new selection of meals- butter chicken with rice. It was really good actually"
缺點： "As usual, I don’t really like the non-reclining seats on Airasia flights"
優點： "Staff were very helpful and friendly. Even let me off some money for a drink"
缺點： "Checking in took way longer than needed"
缺點： "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
缺點： "Always delay!!!!"
優點： "Where is my bag. Please find my bag because many thing inside it."
缺點： "Fail tu makesure customer bag arrival safely"
缺點： "It was a night flight. Inflight light was on almost throughout the entire flight."
缺點： "The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun."
優點： "Crews are ok in general"
缺點： "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."
缺點： "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
優點： "Captain address on delayed update and get free meal"
缺點： "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
缺點： "13 hour delay worst flight ever"
優點： "Fuss free Friendly crew Pay for service"
缺點： "Tight seats Food comes in small portions Website user experience"
缺點： "Aircraft arrived slightly late"
優點： "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
優點： "BOARDING very smooth n fast...more importantly punctuation very good"
缺點： "Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all."
優點： "The Aircraf was brand new"
優點： "Good landing despite bad turbulence."
缺點： "The flight was damn cold and freezing"
優點： "Awesome services - on the air and on the ground"
缺點： "Can't think of any"
優點： "Nice clean plane and efficient staff"
缺點： "We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight."
優點： "Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out."
缺點： "An apppology for a start and hopefully some compensation"
缺點： "Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline."
缺點： "Late. As always."
缺點： "No communication of baggage fees - desperate service"
缺點： "Flight was delayed."
優點： "Very punctual departure and arrival."
缺點： "Sadly, despite having printed our boarding pass we were.not allowed through security without a red stamp from Air Asia. This took.two attempts as they printed mine twice and not my husbands. Also check in counters had closed so we used the Sales counter. The staff forgot to give me back our passports and plastic pocket with all.our travel documents in. They were not very competent and not parrocularly polite. At no.point on the boarding pass did it tell us we needed a stamp from check.in. We had handluggage only."
優點： "Crew was welcoming and appreciative at start and end but that's about it... After announcement to prepare for take off... Two crew members passed the lady beside me with a big bag on her lap ... I had to ask another member passing for the 3rd time to advise her to store properly... This is needed for take off and caution as I was sitting beside her."
缺點： "Did not like the boarding procedures... Needs a bit more organization for efficiency and that the passengers know where to go when... Hate change was done via word of mouth from other passengers... The que process was all together and no structure... Room for improvement is certainly there. Its a budget Airline so I'm not expecting food or entertainment. But I was majorly annoyed with baggage policy!! This was the most rediculous of all! I payed more for my bags to follow me than I did for the plane ticket?!?! I was trying tirelessly to add bags to my flight before hand but system gave errors etc and I even tried the live chat again errors so no choice but to do this at airport for a ridiculously expensive cost. I was not happy and will think twice about this. I even considered taking the later air Malaysia flight with my bags included. If I had only known :("
優點： "Cabin crew ok Check in online nice E-boarding pass nice"
缺點： "Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow"
優點： "I guess it's cheaper."
缺點： "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."
優點： "Nothing anymore"
缺點： "Departed from KL with a carry on, never asked to weigh it or check its size. On the way back from Langkawi, I was asked to weigh the bag since they suddenly implemented a policy of no more than 7kg on board. Told the rude creature that it was ok when I left KL, he said: here in langkawi we are implementing the policy and have nothing to do with KL!! Was asked to check-in my bag, and paid RM79 for the extra 3 kilos. Never flying with them again."
缺點： "Hot air-conditioning"
優點： "Not a lot"
缺點： "Boarding was slow, and painful, even though I had checked in online.They charge for everything you take on board. Normally you can take a small suitcase plus rucksack, not so, there is a extra charge for the rucksack. On board I was sick and tired of listening to useless information in 3 different languages about duty free, meals, safety info that was repeated many times.. get on with the flight turn off the light and let people sleep!"
優點： "on time friendly staff KL is good airport easy to get through and in to town on the train"
缺點： "even on buses in asia you are given drinking water pay for it here"
優點： "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
缺點： "Not enough directions signage when arrived in KLIA2."
缺點： "Twice in the same week that AirAsia cancel a flight. They are the worst company ever. When you ask them no one knows anything"
優點： "Just for budget flights"
缺點： "Seats, boarding, delays"
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